Historique des pannes de Wufoo

1. 21 octobre 2026 à 18:38 UTCinvestigating

   We have temporarily taken our Wufoo service offline to perform urgent preventive security maintenance.  Please note that there is no evidence of a security breach or compromise to our systems or customer data. We are proactively taking these measures as a preemptive step to ensure full protection across our service. Our engineering and security teams are actively applying the necessary updates and testing. We expect to bring Wufoo back online as soon as maintenance is complete. Thank you for your patience and understanding.

2. 21 octobre 2026 à 22:43 UTCmonitoring

   Wufoo is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data. We're monitoring closely. In the short term, file uploads may not work as expected, and some upload limits may apply. Our teams are working to bring uploads fully back to normal.

3. 21 octobre 2026 à 23:18 UTCresolved

   Incident is Resolved. Wufoo is back online. We finished the preventive security maintenance and have the needed protections in place. We see no evidence of a security breach or any compromise of customer data.

1. 15 octobre 2026 à 23:04 UTCinvestigating

   Nous enquêtons actuellement sur cette question.

2. 16 octobre 2026 à 00:42 UTCmonitoring

   Une correction a été mise en œuvre. Le formulaire d'épargne devrait fonctionner, mais nous surveillons le résultat pendant une période de temps avant d'appeler cet incident comme résolu.

3. 16 octobre 2026 à 02:05 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 juillet 2026 à 19:16 UTCinvestigating

   Ce problème empêche les clients de joindre un agent en direct ou de soumettre un cas de support par courriel. Les utilisateurs verront "Il y avait un problème de connexion au support. Veuillez réessayer plus tard » ou « Il y avait un problème technique vous reliant à notre équipe de support. Veuillez réessayer plus tard". On est au courant et on s'en occupe.

2. 14 juillet 2026 à 19:58 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 14 juillet 2026 à 20:00 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 14 juillet 2026 à 20:06 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 5 février 2026 à 17:48 UTCinvestigating

   We are currently investigating this issue.

2. 5 février 2026 à 17:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 février 2026 à 18:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 février 2026 à 18:15 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 14:55 UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of Wufoo users that cannot access the site (i.e. encountering 500 error).

2. 20 octobre 2025 à 19:34 UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 28 août 2025 à 09:12 UTCinvestigating

   We are currently investigating an issue with the Zapier integration.

2. 28 août 2025 à 10:23 UTCresolved

   This incident was a false alert. There was no issue with the Zapier integration. Customers were not impacted in any way.

1. 16 mai 2025 à 13:38 UTCinvestigating

   We are currently investigating the issue. The workaround would be to temporarily revert to the Legacy version by going to the Users tab, unchecking the box that says 'Use the new experience' and then clicking 'save'. From there you can retry duplicating your desired forms.

2. 16 mai 2025 à 14:13 UTCresolved

   This incident has been resolved.

1. 6 février 2025 à 22:34 UTCresolved

   We experienced a few hiccups with redirects and form submissions. When responding to a form respondents experienced a blank page rather than the expected "thank you" confirmation page or configured form redirect. For single page forms the response would still be collected, integrations triggered and emails notifications delivered. The issue prevented respondents from being redirect to complete a signature or payment. For multiple page forms, the submission would be interrupted after the first page. Respondents would see a blank page but the partial response was collected.

1. 3 décembre 2024 à 20:35 UTCinvestigating

   We are currently investigating this issue.

2. 3 décembre 2024 à 21:35 UTCinvestigating

   There are multiple areas of Wufoo experiencing issues at the moment, including: - Some forms returning blank pages when loading - Issues with embedded form redirects - Issues related to the PayPal integration - Errors with form editing The team is working on each of these and we will be providing additional updates as we have them.

3. 4 décembre 2024 à 00:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 décembre 2024 à 16:56 UTCmonitoring

   There are multiple areas of Wufoo experiencing issues at the moment, including: - Issues with embedded form redirects - Issues with some form URL domains not redirecting - Issues related to the PayPal integration (Both PayPal Standard and PayPal Website Pro) - Issues with Notification Emails The team is actively working on each of these and we will be providing additional updates as we have them.

5. 5 décembre 2024 à 03:32 UTCmonitoring

   Resolved Issues in Wufoo The following issues have been resolved, and these functionalities are now working correctly: - Issues with embedded form redirects - Issues with some form URL domains not redirecting - Issues with Notification Emails - Some forms returning blank pages when loading - Errors with form editing - Issues with the PayPal Standard integration Ongoing Issue We are still investigating a remaining issue affecting the PayPal Website Payments Pro integration.

6. 9 avril 2025 à 20:34 UTCresolved

   Due to issues outside of our control, support for the PayPal Website Payments Pro integration has since been removed. We continue to support PayPal Standard and PayPal Payflow Pro, along with several other vendors which you can find at https://help.surveymonkey.com/en/wufoo/integrations/#payments

1. 26 novembre 2024 à 02:29 UTCinvestigating

   We are currently investigating the issue. Users may experience issues with logging into Wufoo and while logged in, issues with using the app.

2. 26 novembre 2024 à 02:30 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 novembre 2024 à 02:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 novembre 2024 à 02:43 UTCmonitoring

   A fix has been implemented. Logging in should work. However, m.wufoo.com is impaired and unavailable.

5. 26 novembre 2024 à 09:04 UTCresolved

   This incident has been resolved.

1. 12 novembre 2024 à 19:04 UTCresolved

   Starting at 1am PST on October 31, 2024 Wufoo experienced some issues with notification emails being triggered. The issue has been resolved and notification emails are sending as expected.

1. 24 avril 2024 à 16:53 UTCinvestigating

   We've identified an issue impacting Wufoo login, where users will see a "password incorrect" message erroneously. Some users have reported that using the Firefox browser resolves this issue for them. We are investigating and will provide further updates as we have them.

2. 24 avril 2024 à 19:50 UTCinvestigating

   We are continuing to investigate this issue. Using an alternate browser may continue to be a workaround for customers experiencing intermittent login failures.

3. 24 avril 2024 à 20:35 UTCidentified

   We have identified the issue and are working on implementing a fix.

4. 24 avril 2024 à 21:18 UTCresolved

   This issue has been resolved.

1. 31 janvier 2023 à 17:35 UTCinvestigating

   We are seeing errors and slow performance across for some pages are investigating the issue. We will relay information as it becomes available.

2. 31 janvier 2023 à 18:12 UTCresolved

   This incident has been resolved.

1. 11 août 2022 à 01:53 UTCidentified

   Wufoo is currently down. We have identified the issue and are working on a fix.

2. 11 août 2022 à 02:12 UTCmonitoring

   We're releasing a fix and are currently monitoring the site.

3. 11 août 2022 à 02:18 UTCresolved

   This incident has been resolved.

1. 3 juin 2022 à 01:11 UTCinvestigating

   We are currently investigating this issue.

2. 3 juin 2022 à 01:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 juin 2022 à 01:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 juin 2022 à 01:42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 3 juin 2022 à 01:46 UTCresolved

   This incident has been resolved.

1. 15 décembre 2021 à 15:54 UTCinvestigating

   We have identified an issue with all outbound communications. As such all integrations and payments requiring access to a 3rd party system will be impacted.

2. 15 décembre 2021 à 16:19 UTCmonitoring

   Issue has been identified in an upstream provider and has been addressed.

3. 15 décembre 2021 à 17:40 UTCresolved

   This incident has been resolved.

1. 28 octobre 2021 à 19:47 UTCinvestigating

   We are currently investigating this issue.

2. 28 octobre 2021 à 21:49 UTCmonitoring

   Outbound message delivery has resumed but it will take time for all queued messages to be delivered. We are continuing to monitor this issue.

3. 29 octobre 2021 à 00:23 UTCresolved

   This incident has been resolved.

1. 21 octobre 2021 à 22:33 UTCinvestigating

   We are currently investigating issues pertaining to our Dropbox integration. At this time modifying or adding configuration as well as uploading files to Dropbox is not functional.

2. 21 octobre 2021 à 23:27 UTCresolved

   This incident has been resolved.

1. 14 septembre 2021 à 00:18 UTCidentified

   Select outbound integrations may experience issues during this incident.

2. 14 septembre 2021 à 00:33 UTCresolved

   This incident has been resolved.

1. 3 mars 2021 à 22:39 UTCinvestigating

   We are currently investigating the issue.

2. 4 mars 2021 à 00:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 mars 2021 à 00:50 UTCresolved

   This incident has been resolved.