57 Zero Hash incidents · août 2025 — official updates, affected components, duration and resolution details.
Nous sommes au courant des délais de session actuellement en cours dans le financement de compte SDK, qui causent des défaillances de dépôt. Notre équipe d'ingénieurs travaille sur la question. Nous vous tiendrons au courant.
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous sommes conscients d'un retard dans le traitement des retraits de crypto SOL. Notre fournisseur de MPC a enquêté sur le problème et une correction a été mise en œuvre, nous suivons les résultats.
Toutes les transactions impactées ont maintenant été confirmées en chaîne.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Le réseau Cosmos Mainnet s'est arrêté au bloc 33 086 740, causant une panne temporaire de toute la chaîne. La Fondation Cosmos étudie activement la question, et nous fournirons d'autres mises à jour dès que de plus amples informations seront disponibles.
Nous continuons de surveiller l'état de Cosmos Mainnet et nous fournirons d'autres mises à jour dès que de plus amples informations seront disponibles. Tous les autres actifs restent inchangés.
Les validateurs Cosmos Hub ont annoncé le redémarrage du réseau à 12h00 UTC (08h00 HAE) aujourd'hui, le 23 septembre. Nous continuerons de surveiller la reprise et confirmerons une fois que les dépôts et retraits ATOM auront repris complètement. Tous les autres actifs restent inchangés.
Le réseau Cosmos a été redémarré avec succès, la production de blocs a repris et les opérations sont normales. Les dépôts et retraits ATOM sont repris. Nous continuerons de surveiller la stabilité du réseau.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Le Cosmos Mainnet a décroché dès le bloc 32.878.318. Le problème a été identifié et est actuellement résolu par la Fondation Cosmos. Notre équipe surveille la situation et fournira des mises à jour dès qu'elles sont disponibles.
Cosmos Mainnet est revenu à la fonctionnalité normale.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons actuellement sur une question touchant les retraits fondés sur les étiquettes effectués par l'entremise de notre SDK. Notre équipe travaille activement sur une résolution et partagera les mises à jour dès que possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Notre fournisseur de technologie MPC enquête sur une question de finalisation des transactions sur le réseau XRP Les retraits sur le réseau sont retardés, et seront envoyés automatiquement en chaîne après résolution de problème
Cet incident a maintenant été résolu
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous sommes conscients du taux d'erreur élevé de 503 sur /liquidité, /paiement et /convert retirer les paramètres. L'équipe s'intéresse activement à cette question et nous fournirons une mise à jour dans 30 minutes. Pendant ce temps, les demandes de RFQ et les exécutions seront affectées.
Une correction a été mise en place et les paramètres touchés ont été sauvegardés vers 7h00 UTC. Nous surveillons les services et nous les mettrons à jour une fois que le problème de confirmation sera complètement résolu.
Cet incident a été résolu. Tous les services touchés sont opérationnels et stables. Merci pour votre patience pendant que nous travaillons à travers cela et n'hésitez pas à contacter pour soutenir si vous avez des questions.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits. Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe. We appreciate your patience while we resolve this issue.
All impacted deposits have been credited.
We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades
We are continuing to work on a fix for this issue.
We are continuing to work on this issue. Account balance update webhooks are being queued and will be delivered upon issue resolution
We are continuing to actively work toward a resolution on this issue. Our team is in direct communication with a 3rd party provider and are working collaboratively to expedite a fix. We sincerely apologize for the inconvenience and appreciate your continued patience.
A fix has been implemented and our primary services have recovered. We are now actively processing the backlog of impacted transactions. Thank you for your continued patience while we finalize the cleanup.
Update: Account balances and withdrawals are fixed and flowing as expected. We're still processing the backlogged webhooks from the downtime window, but new account balance updates are flowing through normally.
This incident has been resolved.
We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe. We appreciate your patience while we resolve this issue.
We've rescanned and have fully caught up on all Polygon blocks; all deposits have now been confirmed.
We've noticed an increased delay in processing Solana Withdrawals. Our team is now currently investigating. We will keep you posted.
We are continuing to investigate this issue.
Update: The issue stems to our MPC provider partner which is currently experiencing in processing outgoing transactions. Multiple crypto currencies are now affected by these delays.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of a delay of processing crypto withdrawals on Stellar (XLM) network. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
All impacted transaction have been confirmed on-chain.
Our team noticed a delay in crypto withdrawals and upon further investigation, this was caused by our MPC provider. We are working closely with them to resolve this issue. Thank you for your patience.
We are continuing to work on a fix for this issue.
A fix has been implemented by our MPC provider. We are now monitoring the results
This incident has been resolved.
We are currently investigating an issue with our Account Funding SDK. Some users may experience intermittent loading issues or a blank screen when attempting to fund their accounts. Our engineering team is actively diagnosing the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue preventing users from accessing the Client Portal; API calls are not impacted. We will provide updates as they become available
A fix has been implemented and our Client Portal is functioning as expected.
We are aware that our developer documentation site is currently unavailable. The issue has been traced to our third-party documentation hosting provider, which is experiencing an ongoing outage on their side. The zerohash API and platform are not affected — trading, settlement, withdrawals, and all platform operations are running normally. We are monitoring our provider's status page and will post an update as soon as service is restored.
A fix has been implemented and access to our documentation has been restored. We are still monitoring the situation and will provide additional updates as soon as possible.
Our third-party documentation hosting provider is still experiencing intermittent issues. We are actively monitoring the situation.
This incident has been resolved.
We are aware of a delay of processing Ethereum (ETH) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
All impacted transactions have now been confirmed on-chain.
We are aware of a delay of processing Solana (SOL) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
All impacted transactions have now been confirmed on-chain.
We are aware of a delay of processing Solana (SOL) crypto withdrawals. We are actively investigating the issue and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.
We have identified a the root cause and are actively working on a fix.
All impacted transactions have now been confirmed on-chain.
