Historique des pannes de Zuora

1. 1 septembre 2026 à 13:57 UTCinvestigating

   À l'heure actuelle, nos environnements Sandbox centraux connaissent des problèmes de performance. Notre équipe y travaille avec la plus haute priorité. et nous fournirons d'autres mises à jour à mesure qu'elles seront disponibles.

2. 1 septembre 2026 à 14:05 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 1 septembre 2026 à 14:54 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 28 juin 2026 à 20:59 UTCinvestigating

   Nous enquêtons actuellement sur un problème qui cause des retards de synchronisation des données dans la part sécurisée des flocons de neige de Revenu

2. 28 juin 2026 à 22:21 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 27 juin 2026 à 17:38 UTCinvestigating

   Notre équipe examine actuellement les problèmes de connectivité intermittents affectant l'API Revenu REST

2. 27 juin 2026 à 19:06 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 28 juin 2026 à 17:44 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 15 juin 2026 à 18:45 UTCinvestigating

   We are currently investigating this issue.

2. 15 juin 2026 à 19:14 UTCresolved

   This incident has been resolved.

1. 8 mai 2026 à 03:37 UTCidentified

   We are currently investigating an issue affecting Sandbox environments where users who have Japanese selected as their preferred language may encounter an Internal System Error when accessing the application settings.

2. 8 mai 2026 à 10:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 mai 2026 à 12:53 UTCresolved

   This incident has been resolved.

1. 29 avril 2026 à 04:39 UTCidentified

   This issue has been identified and a fix is being implemented.

2. 29 avril 2026 à 04:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 avril 2026 à 06:48 UTCresolved

   This incident has been resolved.

1. 24 avril 2026 à 10:39 UTCmonitoring

   A fix is implemented and RTS is now functioning as expected and we are currently monitoring.

2. 24 avril 2026 à 14:09 UTCresolved

   This incident has been resolved.

1. 10 mars 2026 à 07:53 UTCinvestigating

   We are currently investigating this issue.

2. 10 mars 2026 à 10:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 mars 2026 à 10:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 mars 2026 à 07:59 UTCresolved

   This incident has been resolved.

1. 28 février 2026 à 19:24 UTCresolved

   During month end monitoring, we observed spike in email/notification processing latency. Timeframe: 5:05 am PST ~ 8:00 am PST Latency has returned to normal levels and no ongoing impact observed.

1. 9 février 2026 à 07:06 UTCinvestigating

   We are currently investigating this issue.

2. 9 février 2026 à 07:08 UTCinvestigating

   Sandbox Environments are currently down. Our team is working on this with the highest urgency

3. 9 février 2026 à 07:13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 9 février 2026 à 09:43 UTCresolved

   Issue is fixed and instances are up and running.

1. 3 février 2026 à 04:58 UTCinvestigating

   Our team is proactively investigating this issue on priority.

2. 3 février 2026 à 06:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 février 2026 à 08:32 UTCresolved

   This incident has been resolved.

1. 28 octobre 2025 à 15:53 UTCinvestigating

   We are currently investigating this issue.

2. 28 octobre 2025 à 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 octobre 2025 à 18:18 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 28 octobre 2025 à 19:03 UTCmonitoring

   We’ve implemented the resolution and expect the full service to recover automatically over the next 2–8 hours. Our team will continue to monitor the situation closely and provide updates until all services are fully restored.

5. 28 octobre 2025 à 23:16 UTCmonitoring

   All systems behind Zuora-managed DNS are now fully operational. Some customers or integrations may still experience intermittent errors due to cached DNS records. If you manage infrastructure in front of Zephr, we recommend flushing DNS to help restore full connectivity.

6. 31 octobre 2025 à 12:02 UTCresolved

   This incident has been resolved.

1. 17 octobre 2025 à 20:31 UTCidentified

   Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted

2. 17 octobre 2025 à 23:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 octobre 2025 à 01:56 UTCresolved

   This incident has been resolved.

1. 15 octobre 2025 à 09:57 UTCmonitoring

   This incident impacted during 10/15/2025 2:20 AM PT until 10/15/2025 02:38 AM PT. We are continuing to monitor.

2. 15 octobre 2025 à 10:20 UTCresolved

   This incident is been resolved

1. 3 septembre 2025 à 22:02 UTCinvestigating

   We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.

2. 3 septembre 2025 à 23:29 UTCmonitoring

   We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token

3. 4 septembre 2025 à 02:11 UTCresolved

   This incident has been resolved.

1. 6 août 2025 à 20:08 UTCresolved

   We identified and resolved a Workflow UI issue that occurred between 3:57 AM and 4:29 AM PST. This may have also impacted other services like data query that tried to query on the workflow object.

1. 23 juillet 2025 à 18:49 UTCinvestigating

   We are having an Application issue with Service: Zephr. We are seeing elevated error rates in us-east-1. Our team is currently investigating the issue.

2. 23 juillet 2025 à 19:14 UTCmonitoring

   We have rolled out a mitigation and error rates have returned to normal. We are continuing to monitor for any further issues.

3. 23 juillet 2025 à 23:31 UTCresolved

   The application issue has been resolved as error rates continued to be normal.

1. 21 juillet 2025 à 18:33 UTCinvestigating

   We are actively investigating the issue.

2. 21 juillet 2025 à 19:11 UTCinvestigating

   We are continuing to investigate the issue on priority. Along with Data Source Exports and Aqua, we see an impact on Notifications and Invoice PDF.

3. 21 juillet 2025 à 19:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 juillet 2025 à 20:03 UTCresolved

   This incident has been resolved.

1. 20 juillet 2025 à 11:21 UTCmonitoring

   NA Production UI for Revenue was not accessible from 4 am PST. This is now resolved and we continue to monitor.

2. 20 juillet 2025 à 12:05 UTCmonitoring

   We have also identified v2 REST API errors during the impacted period. We continue to monitor.

3. 20 juillet 2025 à 14:29 UTCresolved

   This incident has been resolved.

1. 12 juin 2025 à 19:26 UTCinvestigating

   We’re investigating intermittent 502 errors affecting some production sites. The issue appears to be related to ongoing Cloudflare outages impacting several services. We recommend that customers revert DNS records to CNAME to "cloudfront.cdn.zephr.com" where possible.

2. 12 juin 2025 à 20:10 UTCmonitoring

   All Zephr services have been reverted at the DNS level to use AWS infrastructure while the Cloudflare incident is ongoing.

3. 12 juin 2025 à 20:25 UTCresolved

   This incident has been resolved.