Cronologia delle interruzioni di 2600hz

1. 21 ottobre 2026 alle ore 13:44 UTCidentified

   Per abbondanza di cautela a causa di fattori esterni in corso, abbiamo temporaneamente disabilitato il Provvisore mentre il nostro team mette in atto un aggiornamento. Durante questo periodo, anche l'accesso al Portale di Supporto non è disponibile. Tutti gli altri servizi continuano a funzionare normalmente. Mentre i portali non sono disponibili, è ancora possibile raggiungere il nostro team di supporto: Invia la tua richiesta a [email protected] e per te verrà aperto un biglietto. Telefono: Per problemi urgenti, la nostra linea di supporto accetta chiamate in entrata come al solito al 415-886-7950. Ci scusiamo per l'inconveniente e pubblicheremo un aggiornamento qui non appena l'accesso è ripristinato. Grazie per la pazienza.

2. 21 ottobre 2026 alle ore 14:51 UTCidentified

   Stiamo continuando a lavorare per risolvere questo problema.

3. 21 ottobre 2026 alle ore 15:27 UTCidentified

   Si prega di notare, i server TTS sono anche influenzati. Anche se crediamo di aver mitigato questo senza impatto per i clienti. Se si verificano problemi generando nuovi TTS, si prega di contattare il nostro team di supporto.

4. 21 ottobre 2026 alle ore 19:10 UTCmonitoring

   Il provvistatore è operativo e continua a essere monitorato per la stabilità. Il Portale di Supporto rimarrà disponibile solo via e-mail. Cluster Manager (CM) rimarrà non disponibile in questo momento. Vi forniremo aggiornamenti aggiuntivi come necessario.

5. 21 ottobre 2026 alle ore 20:40 UTCmonitoring

   Attualmente stiamo lavorando per ripristinare Cluster Manager. Nell'ambito di questo lavoro, gli indirizzi IP associati a Cluster Manager cambieranno. I clienti con le regole del firewall o gli elenchi dei permessi IP potrebbero dover aggiornare le loro configurazioni. Forniremo i nuovi indirizzi IP una volta disponibili. Continueremo a fornire aggiornamenti come progressi di lavoro.

6. 22 ottobre 2026 alle ore 00:05 UTCresolved

   Cluster Manager (CM) è ora di nuovo e completamente funzionale. Se desideri nuovi indirizzi IP, invia un'email a [email protected]. Oltre all'interfaccia web Support Portal, tutti i servizi sono operativi normalmente. Il nostro team continua a lavorare per ripristinare l'interfaccia web, e pubblicheremo un aggiornamento non appena sarà disponibile. Nel frattempo, il supporto rimane raggiungibile via e-mail all'indirizzo [email protected] o per telefono al 415-886-7950. Grazie per la pazienza.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 17 agosto 2026 alle ore 15:58 UTCidentified

   Stiamo vedendo rapporti di problemi durante il tentativo di fornire telefoni Yealink. Abbiamo identificato la causa principale e stiamo lavorando per implementare una correzione.

2. 17 agosto 2026 alle ore 15:58 UTCidentified

   Stiamo continuando a lavorare per risolvere questo problema.

3. 17 agosto 2026 alle ore 18:09 UTCresolved

   Una soluzione è stata implementata, e il problema è ora risolto. Continueremo a monitorare.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 luglio 2026 alle ore 18:40 UTCinvestigating

   Stiamo indagando su potenziali problemi API sul sistema ZSwitch US nella zona SJC.

2. 15 luglio 2026 alle ore 18:41 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 15 luglio 2026 alle ore 18:47 UTCidentified

   Abbiamo identificato il problema e stiamo lavorando per risolvere il problema.

4. 15 luglio 2026 alle ore 18:57 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

5. 15 luglio 2026 alle ore 19:05 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 12 luglio 2026 alle ore 21:51 UTCinvestigating

   We're currently seeing heightened alerts related to connectivity between zones, we're engaging our infrastructure team to investigate further. We'll update here as soon as we know more, in the meantime please raise a ticket with us if you're experiencing any degradation to service.

2. 12 luglio 2026 alle ore 23:19 UTCresolved

   The issues we saw should now be resolved; this was limited to hosts in the SJC zone. We will send out a full RCA in due course, please let us know if you experience any further issues.

1. 20 febbraio 2026 alle ore 18:09 UTCinvestigating

   We are currently investigating Zabbix alerts/reports of outages affecting portal/calls. We will send out an update as ASAP.

2. 20 febbraio 2026 alle ore 18:15 UTCinvestigating

   This appears to a problem with Level3 currently; our infrastructure team is investigating implementing routing changes to workaround the issue.

3. 20 febbraio 2026 alle ore 18:35 UTCinvestigating

   Cloudflare appears to have stopped advertising our 8.X addresses causing this outage; we have now re-enabled them. We're working with CloudFlare to investigate the root cause but are seeing issues resolve from our side.

4. 20 febbraio 2026 alle ore 19:33 UTCresolved

   This incident has been resolved.

1. 27 gennaio 2026 alle ore 20:26 UTCidentified

   We are seeing degraded performance and intermittent issues in the ORD zone due to a Cloudflare issue: https://www.cloudflarestatus.com/ We are monitoring the situation. Users who are experiencing issues can route away from the ORD zone by cutting over to the east or west zones.

2. 28 gennaio 2026 alle ore 00:13 UTCmonitoring

   Cloudflare has reported a fix has been implemented. We are monitoring for issues.

3. 28 gennaio 2026 alle ore 17:23 UTCresolved

   This incident has been resolved.

1. 13 novembre 2025 alle ore 20:08 UTCinvestigating

   We are investigating an issue with a partial outage due to loss of connectivity to one of our zones.

2. 13 novembre 2025 alle ore 20:14 UTCinvestigating

   We are experiencing uptime issues with our San Jose datacenter and are working to resolve it. Phones that are properly configured to register to SRV/NAPTR records should fail over to the other zones.

3. 13 novembre 2025 alle ore 20:28 UTCinvestigating

   We are seeing a fiber related issue in our San Jose datacenter and are working to resolve it.

4. 13 novembre 2025 alle ore 20:39 UTCmonitoring

   We have resolved the issue and believe we are operational at this time. We are monitoring the incident.

5. 14 novembre 2025 alle ore 17:46 UTCresolved

   This incident has been resolved.

1. 2 settembre 2025 alle ore 17:11 UTCinvestigating

   We've observed issues with Inbound/Outbound SMS and MMS and have confirmed this appears to be consistently impacting all of ZSwitch.

2. 2 settembre 2025 alle ore 19:16 UTCresolved

   This incident has been resolved.

1. 20 agosto 2025 alle ore 10:50 UTCinvestigating

   We are currently investigating an issue with Zswitch US' database services. We have engaged our engineering and operations team to work this as highest priority. We will update this page as soon as we know more.

2. 20 agosto 2025 alle ore 12:32 UTCinvestigating

   This issue has now been resolved and the database services are operating as expected. We are working on a full RCA and will update this statuspage with it in due course. If you have any questions in the meantime please contact support using the normal methods.

3. 20 agosto 2025 alle ore 12:32 UTCmonitoring

   This issue has now been resolved and the database services are operating as expected. We are working on a full RCA and will update this statuspage with it in due course. If you have any questions in the meantime please contact support using the normal methods. We will continue to monitor throughout the day.

4. 20 agosto 2025 alle ore 19:30 UTCmonitoring

   We've stabilized services and are continuing to monitor the situation.

5. 20 agosto 2025 alle ore 20:17 UTCmonitoring

   We are seeing further degradation in the system and are investigating

6. 20 agosto 2025 alle ore 20:29 UTCmonitoring

   We have identified a database system outage and are working with our engineers to restore the system.

7. 20 agosto 2025 alle ore 21:05 UTCmonitoring

   We have brought services back online and are continuing to monitor for stability.

8. 20 agosto 2025 alle ore 22:01 UTCresolved

   This incident has been resolved. We will continue to monitor for stability.

1. 30 settembre 2024 alle ore 16:03 UTCinvestigating

   Please be advised that we are currently hearing of widespread ISP issues across the country. Major media outlets are reporting Verizon-related outages, but we suspect the impact is at least somewhat wider. No 2600Hz services are directly impacted at this time. However, resellers can expect to see increased reports from clients, especially Verizon clients

2. 30 settembre 2024 alle ore 16:05 UTCmonitoring

   Please be advised that we are currently hearing of widespread ISP issues across the country. Major media outlets are reporting Verizon-related outages, but we suspect the impact is at least somewhat wider. No 2600Hz services are directly impacted at this time. However, resellers can expect to see increased reports from clients, especially Verizon clients

3. 4 ottobre 2024 alle ore 15:42 UTCresolved

   This incident has been resolved.

1. 7 maggio 2024 alle ore 21:24 UTCinvestigating

   We are currently investigating reports of issues with loading Call Center in our UI and comm.land.

2. 7 maggio 2024 alle ore 21:27 UTCmonitoring

   We have identified that we were receiving alerts from two of our apps servers having issues connecting to each other. We've restarted Kazoo Apps on both servers. We've received confirmation from some customers that this is resolved, we've received no new reports, and we've been unable to replicate since the restarts. We're monitoring to ensure this is resolved.

3. 7 maggio 2024 alle ore 22:03 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 7 maggio 2024 alle ore 23:23 UTCresolved

   This incident has been resolved.

1. 9 aprile 2024 alle ore 21:08 UTCinvestigating

   We are investigating reports of degraded call services in our EWR zone

2. 9 aprile 2024 alle ore 23:41 UTCmonitoring

   We have mitigated the issue and our engineers are working to identify the root cause

3. 30 aprile 2024 alle ore 15:24 UTCresolved

   This incident has been resolved.

1. 27 febbraio 2024 alle ore 21:06 UTCinvestigating

   We are receiving reports of call completion issues on EWR. We are investigating.

2. 27 febbraio 2024 alle ore 23:53 UTCmonitoring

   We have mitigated the issue and are monitoring the system for any further issues.

3. 28 febbraio 2024 alle ore 00:05 UTCresolved

   This incident has been resolved.

1. 16 gennaio 2024 alle ore 21:34 UTCinvestigating

   We are seeing increasing reports of semi-attended transfers not reaching the recipient's voice mail if the recipient does not answer. This is impacting our Hosted Platform only and we are currently investigating the issue.

2. 16 gennaio 2024 alle ore 23:09 UTCidentified

   We believe we have identified the issue. We have deployed a patch to the SJC zone and are currently testing before we deploy to ORD and EWR.

3. 16 gennaio 2024 alle ore 23:50 UTCmonitoring

   Testing has been successful so far and we've deployed the patch to all remaining Hosted Platform servers. We believe this to be fixed now, but will continue monitoring for any further issues.

4. 17 gennaio 2024 alle ore 01:29 UTCresolved

   This incident has been resolved.

1. 5 gennaio 2024 alle ore 14:50 UTCinvestigating

   We are receiving reports of call completion issues over web sockets registered devices including comm.land phones

2. 5 gennaio 2024 alle ore 21:16 UTCmonitoring

   At this time we believe this issue affected clients that were using comm.land AND immediately updated their comm.land software this morning. This issue should now be resolved, we are monitoring the situation to validate.

3. 5 gennaio 2024 alle ore 21:59 UTCresolved

   We've had multiple customer reports that this issue is now resolved

1. 14 agosto 2023 alle ore 22:49 UTCinvestigating

   Presently, a concern has arisen wherein one out of the three Kamailio servers located in EWR is encountering difficulty in processing SIP registrations. It's important to note that this issue is not expected to affect our services, as phones that are appropriately configured will automatically attempt registration through alternate SBCs and/or zones. If you're currently facing challenges with phone registrations, we encourage you to reach out to our support team. This way, we can assist you in enhancing your phone's configuration to proactively avoid similar issues moving forward.

2. 15 agosto 2023 alle ore 00:10 UTCmonitoring

   We would like to inform you that several clients have reported successful phone registrations after we implemented a TCP traffic block to and from this specific SBC. This leads us to believe that the issue is currently fully mitigated. In light of this, we are intentionally leaving this SBC in a degraded state to facilitate thorough investigation by our engineering teams as required. Our intention is to conduct a server reboot tomorrow evening. We will keep this incident active until that time to facilitate full transparency into the issue.

3. 16 agosto 2023 alle ore 01:53 UTCresolved

   This incident has been resolved.

1. 22 giugno 2023 alle ore 13:22 UTCresolved

   We are currently investigating this issue.

2. 22 giugno 2023 alle ore 13:22 UTCpostmortem

   After investigation Kamailio was restarted which resolved the issue - Please let us know if you encounter any further disruption. We are working on investigating the root cause.

1. 15 giugno 2023 alle ore 15:57 UTCinvestigating

   We are receiving increased Reports Of One Way Audio Issues in EWR datacenter

2. 15 giugno 2023 alle ore 16:54 UTCinvestigating

   At this time we do believe this is isolated to clients on a single ISP. We are continuing to investigate

3. 15 giugno 2023 alle ore 17:28 UTCidentified

   We do believe this issue is with a particular peer. We are advertising new BGP routes to attempt to work around this issue

4. 15 giugno 2023 alle ore 17:54 UTCresolved

   We have multiple confirmations that our workaround has resolved the issue

1. 2 marzo 2023 alle ore 17:19 UTCinvestigating

   We are receiving reports of call completion issues in EWR

2. 2 marzo 2023 alle ore 17:21 UTCmonitoring

   We have paused the EWR zone and are monitoring for any further issues

3. 2 marzo 2023 alle ore 23:28 UTCresolved

   This incident has been resolved.

1. 1 marzo 2023 alle ore 21:53 UTCresolved

   At 13:13:56 PT we received alerts that multiple BGP sessions had dropped in our US-West datacenter. This included our backhaul between US-East and US-West, as well as one of our outbound ISPs. The backhaul traffic failed over to the secondary by 13:14:03 PT, and the session with the outbound ISP recovered by 13:25:21 PT. We believe there was no impact on inbound, or outbound traffic to/from the 2600Hz network during this incident. We have engaged our providers to get more information on what occurred, but all seems to have recovered by 13:25:21 PT. Thank you, 2600Hz Infrastructure