Cronologia delle interruzioni di Abnormal Security

1. 1 settembre 2026 alle ore 16:40 UTCidentified

   A partire dalle 08:50 UTC, Abnormal ha iniziato a sperimentare una interruzione di servizio che riguarda le notifiche di AI Security Mailbox per i clienti degli Stati Uniti e dell'UE. La cassetta di sicurezza AI continua a funzionare come previsto, e la protezione della sicurezza del cliente non è influenzata. Tuttavia, i clienti interessati non stanno ricevendo notifiche. Abnormal sta lavorando attivamente con il nostro fornitore di e-mail di consegna per ripristinare la consegna di notifica per i clienti.

2. 1 settembre 2026 alle ore 18:15 UTCresolved

   A partire dalle 08:50 UTC, Abnormal ha sperimentato una disgregazione di servizio che interessa le notifiche AI Security Mailbox per i clienti degli Stati Uniti e dell'UE. Durante l'incidente, l'AI Security Mailbox ha continuato a funzionare come previsto e la protezione della sicurezza del cliente non è stata influenzata; tuttavia, i clienti interessati non hanno ricevuto le notifiche durante la finestra incidente. Abnormal ha lavorato con il suo fornitore di posta elettronica per ripristinare l'account, e le notifiche AI Security Mailbox sono ora inviate come previsto. Tutte le notifiche dalla finestra incidente saranno elaborate. Se si verificano ulteriori problemi, si prega di contattare Abnormal Support all'indirizzo [email protected].

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 settembre 2026 alle ore 14:38 UTCresolved

   A partire dalle 13:15 UTC, Abnormal ha sperimentato una disgregazione di servizio che interessa la sicurezza e la rilevazione e la riparazione in linea di Inbound per i clienti statunitensi, con conseguente tempo di elaborazione elevato. Durante questa finestra, alcuni messaggi hanno sperimentato il rilevamento ritardato e la bonifica. Gli ingegneri hanno ripristinato la coda di elaborazione dal vivo e i tassi di errore di correzione in linea recuperati a partire da 14:18 UTC.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 3 agosto 2026 alle ore 18:50 UTCinvestigating

   A partire dalle 17:00 UTC il 3 agosto 2026, Abnormal ha iniziato a sperimentare un problema con Account Takeover dettagli caso per i clienti Gov. I clienti possono sperimentare problemi di caricamento del conto Dettagli del caso di acquisizione all'interno del portale. Il rilevamento e l'avviso dell'acquisizione dell'account rimangono completamente operativi. Il team di ingegneria sta attivamente indagando e lavorando per ripristinare la piena funzionalità. Il prossimo aggiornamento sarà fornito in 1 ora o quando si ottengono ulteriori informazioni.

2. 3 agosto 2026 alle ore 20:34 UTCidentified

   Il team di ingegneria ha identificato il problema e sta lavorando attivamente per distribuire una correzione. Il rilevamento e l'avviso dell'acquisizione dell'account rimangono completamente operativi. Il prossimo aggiornamento sarà fornito quando si ottengono ulteriori informazioni.

3. 4 agosto 2026 alle ore 00:43 UTCidentified

   Il team di ingegneria continua a lavorare verso una risoluzione. I dati della linea temporale all'interno dei casi di acquisto dell'account stanno caricando come previsto; tuttavia, i dettagli del caso e le statistiche dell'entità rimangono non disponibili. Una correzione è attualmente in fase di distribuzione. Il prossimo aggiornamento sarà fornito quando si ottengono ulteriori informazioni.

4. 4 agosto 2026 alle ore 01:22 UTCresolved

   Il team di ingegneria ha risolto il problema principale che riguarda i dettagli dei casi di acquisizione account nella regione di Gov. I dettagli del caso e i dati della linea temporale stanno ora caricando come previsto. I restanti problemi minori saranno affrontati separatamente. Anormale considera questo incidente risolto. Se avete ulteriori domande, si prega di contattare il supporto a [email protected].

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 luglio 2026 alle ore 23:10 UTCresolved

   Tra 22:10 UTC e 22:50 UTC il 27 luglio 2026, Abnormal ha sperimentato una disgregazione di servizio che interessa la sicurezza e-mail in entrata, l'elaborazione in linea e Graymail per i clienti di Google Workspace sia nelle regioni degli Stati Uniti e dell'UE. Durante questo periodo, l'elaborazione e-mail in entrata è stata temporaneamente interrotta, che potrebbe aver causato ritardi nel rilevamento e nella riparazione delle email. Il team di ingegneria ha risolto il problema, e tutti i servizi sono stati completamente restaurati. Tutte le e-mail dalla finestra impatto sono state rielaborate con successo. Se si verificano ulteriori problemi, si prega di contattare il team di supporto a [email protected].

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 7 luglio 2026 alle ore 22:58 UTCinvestigating

   Starting at 22:00 UTC on July 7, 2026, Abnormal began experiencing a service disruption impacting Inbound Email Security detection and email remediation for US customers. During this time, inline customers may have emails delivered without security scoring or remediation, and Inbound Email Security detection is degraded. Additionally, AI Security Mailbox is experiencing issues within the portal which the Abnormal team is actively investigating. Our team is working to restore full functionality. The next update will be provided within 1 hour or sooner as more information becomes available.

2. 8 luglio 2026 alle ore 00:08 UTCinvestigating

   Abnormal continues to experience a service disruption impacting Inbound Email Security detection and email remediation for US tenant customers that began at 22:00 UTC on July 7, 2026. During this time, emails may be delivered without full security analysis, and some customers may be unable to login to the Abnormal Portal. The Abnormal engineering team continues to actively work on restoring full functionality. The next update will be provided within 1 hour or sooner as more information becomes available.

3. 8 luglio 2026 alle ore 01:20 UTCinvestigating

   As of 00:23 UTC on July 8, 2026, AI Security Mailbox and Portal services have been fully restored for US tenant customers. The Abnormal engineering team is currently deploying a mitigation for Inbound Email Security services, which are expected to be fully restored within the next 30 minutes. During this time, some emails may still be delivered without full security analysis. The next update will be provided once Inbound Email Security services are confirmed restored.

4. 8 luglio 2026 alle ore 02:33 UTCinvestigating

   The Abnormal engineering team continues to work on restoring full Inbound Email Security services for US tenant customers. During this time, some emails may still be delivered without full security analysis. Additionally, Abnormal has identified that this issue is beginning to impact EU tenant customers, which the engineering team is actively addressing. The next update will be provided within 60 minutes or sooner as more information becomes available.

5. 8 luglio 2026 alle ore 03:52 UTCmonitoring

   Abnormal has begun to see early signs of recovery for Inbound Email Security services impacting US and EU tenant customers. The Abnormal engineering team continues to monitor for full recovery. During this time, some emails may still experience delayed security analysis. The next update will be provided once full recovery is confirmed.

6. 8 luglio 2026 alle ore 04:44 UTCresolved

   As of 04:44 UTC on July 8, 2026, all services have fully recovered and are now live processing traffic for US and EU tenant customers. Abnormal will reprocess all messages received during the impact window to ensure full security analysis is applied. If you experience any continued issues, please reach out to the support team at [email protected].

1. 5 giugno 2026 alle ore 18:03 UTCresolved

   Between 16:45 UTC and 17:25 UTC on June 5, 2026, Abnormal experienced message remediation delays affecting Inbound Email Security for GOV customers. During this time, some emails may have experienced delayed remediation. The Abnormal engineering team actively worked to address the issue, and service was fully restored as of 17:25 UTC. All emails from the impacted window have since been reprocessed. If you experience any further issues, please reach out to our support team at [email protected].

1. 4 giugno 2026 alle ore 22:07 UTCresolved

   Between 20:00 UTC and 21:22 UTC on June 4, 2026, Abnormal experienced a service disruption impacting inbound email ingestion for all inline US customers. During this time, inbound emails sent to customers may not have been ingested or processed. The Abnormal engineering team identified and resolved the root cause, and service was confirmed recovering as of 21:22 UTC. Emails affected during the incident window have been reprocessed. If you experience any further issues, please reach out to our support team at [email protected].

1. 2 giugno 2026 alle ore 18:08 UTCinvestigating

   Starting at 17:45 UTC on June 2, 2026, Abnormal began experiencing a service disruption affecting email scoring, detection, and remediation for Inbound Email Security in the EU region. EU customers may experience emails not being analyzed or remediated during this time. The engineering team is actively investigating and working to restore full functionality. The next update will be provided within 1 hour or sooner as more information becomes available.

2. 2 giugno 2026 alle ore 18:26 UTCmonitoring

   Starting at 17:45 UTC on June 2, 2026, Abnormal experienced a service disruption affecting email detection and remediation for Inbound Email Security customers in the EU region. Additionally, between 18:00 UTC and 19:00 UTC, US customers experienced degraded attack detection and AI Security Mailbox functionality. Abnormal is now beginning to see recovery across impacted services. The engineering team continues to monitor as systems restore to full operational capacity. Any emails from the impacted window will be reprocessed. A further update will be provided once full recovery is confirmed.

3. 2 giugno 2026 alle ore 18:43 UTCresolved

   Starting at 17:45 UTC on June 2, 2026, Abnormal experienced a service disruption affecting email detection and remediation for Inbound Email Security customers in the EU region. Additionally, between 18:00 UTC and 19:00 UTC, US customers experienced degraded AI Security Mailbox functionality. As of 19:20 UTC, all services have been restored and live traffic is processing normally across both regions. Abnormal is continuing to work through retry queues to reprocess any emails from the impacted window. If you experience any further issues, please reach out to our support team at [email protected].

1. 29 maggio 2026 alle ore 15:25 UTCinvestigating

   Starting at 04:27 UTC on May 29, 2026, Microsoft is experiencing degraded delivery of M365 sign-in audit logs due to an issue on Microsoft's infrastructure. As a result, customers using Account Takeover detection with Microsoft M365 may see a delay of up to 90 minutes in the creation of detection cases based on sign-in activity. No sign-in data is being lost, and Abnormal has adjusted processing to account for the delay and ensure no detections are missed. All other Account Takeover data sources continue to operate at full capacity. Abnormal is actively monitoring the situation and will provide updates as it evolves. If you have any questions, please reach out to Abnormal support at [email protected].

2. 29 maggio 2026 alle ore 15:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 29 maggio 2026 alle ore 22:23 UTCidentified

   Microsoft has confirmed that the degraded delivery of M365 sign-in audit logs was caused by a power event in their West US 2 datacenter, which began at 04:27 UTC on May 29, 2026. Microsoft has reported that their service is on a recovery path and is currently processing the accumulated backlog, including sign-in stream data. As a result, customers using Account Takeover detection with Microsoft M365 may continue to experience delays in the creation of detection cases based on sign-in activity until the backlog is fully consumed. No sign-in data has been lost, and Abnormal has adjusted processing to account for the delay and ensure no detections are missed. All other Account Takeover data sources continue to operate at full capacity. Abnormal will continue to monitor and provide a further update once Microsoft confirms full recovery. If you have any questions, please reach out to Abnormal support at [email protected].

4. 29 maggio 2026 alle ore 22:43 UTCidentified

   Microsoft has confirmed the root cause of the degraded M365 sign-in audit log delivery has been fixed and services are currently recovering. Microsoft estimates full recovery within approximately 7 hours. Once Microsoft services complete recovery, Abnormal expects Account Takeover detection to begin processing normally and will work through the backlog of sign-in events from this incident. No data has been lost. Abnormal will post a final resolved update once Microsoft confirms full restoration and backlog processing is complete.

5. 30 maggio 2026 alle ore 16:14 UTCresolved

   Microsoft services have fully recovered from the degraded M365 sign-in audit log delivery, and Abnormal services have also recovered as of 09:41 UTC on May 30, 2026. Abnormal engineering has initiated a reprocess to ensure all Account Takeover detections from the impacted time window are properly processed. No sign-in data was lost during this event. If you experience any further issues, please reach out to Abnormal support at [email protected].

1. 18 maggio 2026 alle ore 23:24 UTCresolved

   Starting at 22:00 UTC on May 18, 2026, Abnormal identified an increase in legitimate emails being incorrectly flagged as malicious and remediated, impacting Inbound Email Security and AI Security Mailbox. The engineering team identified and disabled the rule responsible for falsely flagging these emails at 01:03 UTC on May 19, 2026. Messages affected during the impact window will be reprocessed.

1. 15 maggio 2026 alle ore 01:07 UTCresolved

   Between 00:19 UTC and 00:49 UTC, Abnormal experienced message remediation delays affecting Inbound Email Security for US customers. During this approximately 30-minute window, email remediation was temporarily delayed due to a backend database issue. The engineering team stopped the contributing process and remediation services recovered. All messages from the impacted window have since been reprocessed. If you experience any further issues, please reach out to our support team at [email protected]

1. 4 maggio 2026 alle ore 17:21 UTCinvestigating

   Abnormal is currently investigating an issue affecting Security Orchestration, Automation and Response (SOAR) API functionality for US customers. Customers utilizing SOAR API integrations may experience errors when attempting to query messages, attachments, and threat data. Some Portal functionality that relies on the same data source may also be intermittently affected. The Abnormal engineering team is actively investigating the root cause and working toward resolution. Email detection and remediation services remain fully operational and are not affected by this incident.

2. 4 maggio 2026 alle ore 18:58 UTCresolved

   Between approximately May 2, 2026, and May 4, 2026 at 18:45 UTC, Abnormal experienced a service disruption affecting Security Orchestration, Automation and Response (SOAR) API functionality, Portal data retrieval, and Threat Log display for US customers. During this time, customers utilizing SOAR API integrations may have experienced errors when attempting to query messages, attachments, and threat data. The Abnormal engineering team has deployed a fix and confirmed that SOAR API is functioning as expected. All affected services have been restored to normal operation. If you experience any further issues, please reach out to the Abnormal support team at [email protected].

1. 28 aprile 2026 alle ore 05:25 UTCidentified

   Starting at 00:30 UTC on April 28, 2026, Abnormal identified an issue impacting email detection accuracy, which may result in some legitimate emails being incorrectly flagged. Abnormal engineering is actively investigating and implementing corrective measures to restore full detection accuracy. Email remediation services remain operational. Abnormal will provide an update within 1 hour or as new information becomes available.

2. 28 aprile 2026 alle ore 06:20 UTCidentified

   Abnormal engineering has identified the root cause and is working to implement a fix to fully restore email protection. Abnormal will provide an additional update within 1 hour or as new information becomes available.

3. 28 aprile 2026 alle ore 07:09 UTCresolved

   Between 00:30 UTC and 08:10 UTC on April 28, 2026, Abnormal experienced an issue impacting email detection and scoring accuracy, which may have resulted in some legitimate emails being incorrectly flagged. Abnormal engineering identified the root cause, implemented a fix, and confirmed that all email detection and scoring services have been fully restored. All messages received during the impact window will be replayed to ensure complete email protection coverage. If you experience any further issues, please reach out to the support team at [email protected].

1. 9 aprile 2026 alle ore 15:15 UTCinvestigating

   Starting at approximately 19:00 UTC on April 8, 2026, Abnormal began receiving reports of customers being unable to access the Customer Support Portal. Some customers may experience intermittent or complete inaccessibility when attempting to log in or navigate the Customer Support Portal. The Abnormal engineering team is actively investigating the underlying cause of the issue.

2. 9 aprile 2026 alle ore 17:05 UTCresolved

   Starting at approximately 19:00 UTC on April 8, 2026, Abnormal received reports of customers being unable to access the Customer Support Portal. Some customers experienced intermittent or complete inaccessibility when attempting to log in or navigate the Portal. The Abnormal engineering team identified and resolved the underlying cause. As of 16:40 UTC on April 9, 2026, Customer Support Portal access has been fully restored and customers are able to successfully log in.

1. 8 aprile 2026 alle ore 20:15 UTCidentified

   Starting at 13:30 UTC on April 8, 2026, Abnormal began experiencing an issue with receipt of email-based support case submissions and replies due to a vendor caused issue. Customer emails to [email protected] or [email protected] may be delayed. Abnormal support is actively monitoring the issue and will provide further updates once additional information is received from the vendor. In the meantime, customers are encouraged to submit support inquiries through the Abnormal Customer Support Portal at https://abnormalsecurity.my.site.com/support/s/.

2. 9 aprile 2026 alle ore 00:24 UTCresolved

   Starting at 13:30 UTC on April 8, 2026, Abnormal experienced an issue with the email-based support case submission process due to a vendor-caused outage. Customers who submitted support requests by emailing [email protected] or [email protected] may have experienced failures when attempting to create new cases. The vendor has confirmed that service has been restored, and Abnormal has verified that emails are now flowing as expected. Customers may resume submitting support requests via email.

1. 8 aprile 2026 alle ore 15:56 UTCresolved

   Between 09:53 UTC on April 4, 2026 and 17:38 UTC on April 6, 2026, Abnormal experienced an issue within the Gov Portal affecting the AI Security Mailbox Analyzed tab and remediation information cards on the message details page. During this time, Gov customers may have experienced failures when loading the AI Security Mailbox Analyzed tab, and remediation details may have appeared incomplete or failed to display on the message details page. The Abnormal engineering team identified and resolved the underlying issue, and full functionality has been restored. If you experience any further issues, please reach out to the support team at [email protected].

1. 26 marzo 2026 alle ore 23:03 UTCidentified

   Starting at approximately 16:00 UTC on March 26, 2026, Abnormal began experiencing an issue with AI Security Mailbox report processing. US and EU customers may experience failures in the processing of new reports submitted to AI Security Mailbox. Abnormal engineering is actively investigating and working to restore full functionality.

2. 27 marzo 2026 alle ore 00:14 UTCresolved

   Between approximately 16:00 UTC and 23:50 UTC on March 26, 2026, Abnormal experienced a service disruption impacting AI Security Mailbox report processing for US and EU customers. During this time, new reports submitted to AI Security Mailbox may not have been processed as expected. Abnormal engineers deployed a fix at 23:50 UTC and confirmed that services are now processing in real time. Any reports submitted during the impacted window are currently being reprocessed and are expected to be fully completed within the next few hours. If you experience any further issues, please reach out to the Abnormal support team at [email protected].

1. 16 marzo 2026 alle ore 23:21 UTCinvestigating

   Starting around 22:23 UTC on March 16, 2026, Abnormal began experiencing a service disruption impacting Inbound Email Security detection and remediation for some US customers. Additionally, inline email processing is affected during this time, and malicious emails may not be properly detected or remediated. Abnormal's engineering team is actively investigating and working to restore full functionality. The next update will be provided within 1 hour or when further information is obtained.

2. 17 marzo 2026 alle ore 00:00 UTCresolved

   Starting around 22:23 UTC on March 16, 2026, Abnormal experienced a service disruption impacting Inbound Email Security detection and remediation for some US customers. During this time, inline email processing was also affected, and some emails may not have been properly detected or remediated. Abnormal's engineering team actively worked to address the issue, and all services were fully restored as of 23:56 UTC. Detection and remediation are now operating as expected for US customers. If you experience any further issues, please reach out to Abnormal's support team at [email protected].

1. 16 marzo 2026 alle ore 14:58 UTCinvestigating

   Starting around 14:26 UTC, Abnormal began experiencing an issue with the EU Portal being inaccessible and displaying an error. EU customers may be unable to access the Abnormal Portal during this time. Email detection and remediation services remain fully operational and are not impacted. The engineering team is actively working to restore access to the EU Portal.

2. 16 marzo 2026 alle ore 15:05 UTCresolved

   Starting around 14:40 UTC, Abnormal experienced an issue with the EU Portal being inaccessible and displaying an error to EU customers. Email detection and remediation services were not impacted during this time and continued to operate normally. Access to the Abnormal Portal for EU customers has been restored as of 15:01 UTC. If you experience any further issues, please reach out to the Abnormal support team at [email protected].

1. 12 marzo 2026 alle ore 20:31 UTCidentified

   Starting at 18:00 UTC on March 12, 2026, Abnormal identified an issue where messages flagged as attack, spam, or borderline may experience delays in appearing within the Threat Log for Gov customers. Inbound Email Security detection and remediation remain fully functional, and all threats continue to be identified and acted upon as expected. The impact is limited to a delay in Threat Log visibility within the Portal.

2. 12 marzo 2026 alle ore 20:56 UTCresolved

   Between 18:00 UTC and 20:40 UTC on March 12, 2026, Abnormal identified an issue where messages flagged as attack, spam, or borderline experienced delays in appearing within the Threat Log for Gov customers. Inbound Email Security detection and remediation remained fully functional throughout the incident, and all threats continued to be identified and acted upon as expected. Abnormal engineers redeployed the affected services and confirmed recovery as of 20:40 UTC. All messages during the incident window were queued and have been processed. If you experience any further issues, please reach out to Abnormal support at [email protected].