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    Cronologia delle interruzioni di Accredible

    51 Accredible incidents · ottobre 2020 — official updates, affected components, duration and resolution details.

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    Servizio di analisi (Regione UE) Disturbo

    Inizio 19 ottobre 2026 alle ore 06:15 UTC · 3h 9m

    OutageIncidente maggiore
    Componenti interessati
    EU - Analytics
    1. 19 ottobre 2026 alle ore 06:15 UTCinvestigating

      Stiamo attualmente indagando su questo problema.

    2. 19 ottobre 2026 alle ore 07:16 UTCmonitoring

      Una soluzione è stata implementata e stiamo monitorando i risultati.

    3. 19 ottobre 2026 alle ore 07:18 UTCmonitoring

      Stiamo continuando a monitorare eventuali ulteriori problemi.

    4. 19 ottobre 2026 alle ore 09:24 UTCresolved

      Questo incidente è stato risolto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    Intermittent US API downtime

    Inizio 5 agosto 2026 alle ore 08:08 UTC · 21m

    OutageIncidente maggiore
    Componenti interessati
    USA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 5 agosto 2026 alle ore 08:08 UTCinvestigating

      We are investigating the issue.

    2. 5 agosto 2026 alle ore 08:12 UTCinvestigating

      The API is operational, but we are still confirming root cause.

    3. 5 agosto 2026 alle ore 08:25 UTCmonitoring

      We have identified the cause, and are working on future prevention.

    4. 5 agosto 2026 alle ore 08:29 UTCresolved

      This incident has been resolved.

    Analytics Service (US Region) Partial Outage

    Inizio 8 maggio 2026 alle ore 05:42 UTC · 9h 59m

    OutageIncidente maggiore
    Componenti interessati
    AWS ec2-us-east-1USA - Analytics
    1. 8 maggio 2026 alle ore 05:42 UTCinvestigating

      We are currently investigating this issue.

    2. 8 maggio 2026 alle ore 08:38 UTCinvestigating

      We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.

    3. 8 maggio 2026 alle ore 09:14 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 8 maggio 2026 alle ore 14:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 8 maggio 2026 alle ore 14:31 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 8 maggio 2026 alle ore 15:41 UTCresolved

      The incident has been resolved and all our services are fully functional now.

    PDF Image rendering issue - EU server

    Inizio 24 febbraio 2026 alle ore 10:33 UTC · 12m

    Pending
    Componenti interessati
    EU - Rendering (PDF & Image)
    1. 24 febbraio 2026 alle ore 10:33 UTCidentified

      We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.

    2. 24 febbraio 2026 alle ore 10:45 UTCresolved

      This issue has been resolved. The issue lasted approximately 30 mins.

    Partial System outage - Third party service outage

    Inizio 18 novembre 2025 alle ore 12:08 UTC · 5h 42m

    OutageIncidente maggiore
    Componenti interessati
    USA - IntegrationsSandbox - IntegrationsEU - Rendering (PDF & Image)Sandbox - Wallet PassesSandbox - DashboardUSA - Rendering (PDF & Image)USA - Spotlight DirectoryEU - Wallet PassesSandbox - AnalyticsEU - CredentialsUSA - CredentialsUSA - Wallet PassesEU - Spotlight DirectoryEU - IntegrationsSandbox - CredentialsUSA - AnalyticsEU - AnalyticsSandbox - Spotlight DirectorySandbox - Rendering (PDF & Image)EU - DashboardUSA - Dashboard
    1. 18 novembre 2025 alle ore 12:08 UTCinvestigating

      Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/

    2. 18 novembre 2025 alle ore 14:53 UTCmonitoring

      Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.

    3. 18 novembre 2025 alle ore 17:50 UTCresolved

      Our Third-Party provider has confirmed that this issue has been resolved.

    Analytics Pages Not Loading - Third-Party service partial outage

    Inizio 20 ottobre 2025 alle ore 10:50 UTC · 18h 39m

    IssuesIncidente minore
    Componenti interessati
    AWS ec2-us-east-1USA - Analytics
    1. 20 ottobre 2025 alle ore 10:50 UTCmonitoring

      Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    2. 20 ottobre 2025 alle ore 16:50 UTCmonitoring

      Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    3. 21 ottobre 2025 alle ore 05:30 UTCresolved

      This incident has been resolved.

    Spreadsheet Upload error - Create Credentials

    Inizio 6 ottobre 2025 alle ore 14:34 UTC · 30m

    IssuesIncidente minore
    Componenti interessati
    EU - CredentialsUSA - CredentialsSandbox - Credentials
    1. 6 ottobre 2025 alle ore 14:34 UTCidentified

      We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.

    2. 6 ottobre 2025 alle ore 14:59 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 6 ottobre 2025 alle ore 15:04 UTCresolved

      Issue has been resolved

    Performance Degradation for the PWL Domains on USA - Credentials server

    Inizio 17 settembre 2025 alle ore 15:00 UTC · 0m

    IssuesIncidente minore
    1. 17 settembre 2025 alle ore 16:35 UTCresolved

      We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

    US Platform Performance Degredation

    Inizio 11 settembre 2025 alle ore 15:25 UTC · 3h 36m

    OutageIncidente maggiore
    Componenti interessati
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - APIUSA - Dashboard
    1. 11 settembre 2025 alle ore 15:25 UTCinvestigating

      We are currently investigating this issue.

    2. 11 settembre 2025 alle ore 16:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11 settembre 2025 alle ore 18:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 11 settembre 2025 alle ore 19:01 UTCresolved

      This incident has been resolved.

    System outage - US Server

    Inizio 3 settembre 2025 alle ore 13:00 UTC · 0m

    OutageIncidente maggiore
    1. 3 settembre 2025 alle ore 13:47 UTCresolved

      We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

    Degraded performance on EU

    Inizio 3 luglio 2025 alle ore 08:27 UTC · 3h 5m

    IssuesIncidente minore
    Componenti interessati
    EU - Rendering (PDF & Image)EU - APIEU - Wallet PassesEU - CredentialsEU - Spotlight DirectoryEU - IntegrationsEU - AnalyticsEU - Dashboard
    1. 3 luglio 2025 alle ore 08:27 UTCinvestigating

      We are currently investigating this issue.

    2. 3 luglio 2025 alle ore 09:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 luglio 2025 alle ore 09:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 luglio 2025 alle ore 11:32 UTCresolved

      This incident has been resolved.

    Spotlight Directory page is not loading

    Inizio 6 giugno 2025 alle ore 15:03 UTC · 0m

    Pending
    Componenti interessati
    USA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight Directory
    1. 6 giugno 2025 alle ore 15:03 UTCresolved

      Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

    Email delivery delays

    Inizio 8 gennaio 2025 alle ore 12:36 UTC · 52m

    OutageIncidente maggiore
    Componenti interessati
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 8 gennaio 2025 alle ore 12:36 UTCidentified

      We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    2. 8 gennaio 2025 alle ore 13:28 UTCresolved

      This incident has been resolved.

    Recipient Activity page is not loading

    Inizio 6 gennaio 2025 alle ore 13:19 UTC · 28m

    IssuesIncidente minore
    Componenti interessati
    USA - AnalyticsEU - Analytics
    1. 6 gennaio 2025 alle ore 13:19 UTCinvestigating

      We are currently investigating this issue.

    2. 6 gennaio 2025 alle ore 13:23 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6 gennaio 2025 alle ore 13:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 6 gennaio 2025 alle ore 13:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6 gennaio 2025 alle ore 13:47 UTCresolved

      This incident has been resolved.

    Partial outage

    Inizio 20 novembre 2024 alle ore 14:48 UTC · 3h 12m

    OutageIncidente maggiore
    Componenti interessati
    USA - Analytics
    1. 20 novembre 2024 alle ore 14:48 UTCidentified

      We have partial outage - Some users are not able to access analytics

    2. 20 novembre 2024 alle ore 17:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 novembre 2024 alle ore 18:00 UTCresolved

      This incident has been resolved.

    Insights Analytics Outage on US Region

    Inizio 20 novembre 2024 alle ore 10:06 UTC · 1h 37m

    OutageIncidente maggiore
    Componenti interessati
    USA - Analytics
    1. 20 novembre 2024 alle ore 10:06 UTCinvestigating

      We are currently investigating this issue.

    2. 20 novembre 2024 alle ore 10:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 novembre 2024 alle ore 10:20 UTCmonitoring

      We have identified and fixed the issue. Now we are monitoring the the stability of the systems.

    4. 20 novembre 2024 alle ore 11:43 UTCresolved

      This incident has been resolved.

    Email delivery delays

    Inizio 14 novembre 2024 alle ore 16:45 UTC · 3h 41m

    OutageIncidente maggiore
    Componenti interessati
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 14 novembre 2024 alle ore 16:45 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 14 novembre 2024 alle ore 17:08 UTCidentified

      We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    3. 14 novembre 2024 alle ore 20:27 UTCresolved

      This incident has been resolved.

    Slow running background jobs

    Inizio 6 novembre 2024 alle ore 20:07 UTC · 1h 4m

    IssuesIncidente minore
    Componenti interessati
    USA - APIUSA - Dashboard
    1. 6 novembre 2024 alle ore 20:07 UTCmonitoring

      We are seeing delays in background processing such as email delivery.

    2. 6 novembre 2024 alle ore 21:11 UTCresolved

      This incident has been resolved.

    Analytics Service (EU Region) Disruption

    Inizio 6 novembre 2024 alle ore 15:14 UTC · 59m

    OutageIncidente maggiore
    Componenti interessati
    EU - Analytics
    1. 6 novembre 2024 alle ore 15:14 UTCinvestigating

      We are currently investigating this issue.

    2. 6 novembre 2024 alle ore 15:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 novembre 2024 alle ore 15:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 novembre 2024 alle ore 16:13 UTCresolved

      This incident has been resolved.

    System outage

    Inizio 8 ottobre 2024 alle ore 12:40 UTC · 3h 10m

    OutageIncidente critico
    Componenti interessati
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 8 ottobre 2024 alle ore 12:40 UTCinvestigating

      We are currently investigating this issue.

    2. 8 ottobre 2024 alle ore 12:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 ottobre 2024 alle ore 15:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 8 ottobre 2024 alle ore 15:50 UTCresolved

      This incident has been resolved.