Cronologia delle interruzioni di Afterpay

1. 23 settembre 2026 alle ore 00:46 UTCmonitoring

   Alcuni consumatori Afterpay negli Stati Uniti hanno sperimentato problemi intermittenti durante il tentativo di controllare i siti di commerciante. Gli utenti interessati potrebbero non essere stati in grado di ottenere un limite di spesa o completare un acquisto. Il problema è stato causato da una disgregazione interna del database che colpisce temporaneamente i servizi di ordine. Abbiamo identificato e mitigato la causa principale e stiamo continuando a monitorare.

2. 23 settembre 2026 alle ore 01:05 UTCresolved

   Abbiamo confermato che i servizi di checkout sono completamente operativi. Grazie per la pazienza.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 3 settembre 2026 alle ore 00:27 UTCinvestigating

   > Attualmente stiamo vivendo una disgregazione che colpisce alcune delle nostre capacità di rispondere alle richieste di assistenza clienti. Il nostro team sta lavorando attivamente per risolvere questo problema il più rapidamente possibile. Apprezziamo la vostra pazienza e fornirà aggiornamenti come ulteriori informazioni diventano disponibili.

2. 3 settembre 2026 alle ore 01:55 UTCresolved

   È stato risolto il problema della nostra capacità di rispondere alle richieste di assistenza clienti. Il nostro team è tornato online e gestire i contatti normalmente. Ci scusiamo per eventuali ritardi che avete sperimentato e vi ringraziamo per la vostra pazienza.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 agosto 2026 alle ore 04:45 UTCinvestigating

   Attualmente stiamo sperimentando interruzioni intermittenti con l'elaborazione di pagamento Mastercard. Come soluzione di lavoro, si consiglia ai clienti di utilizzare una forma di pagamento non-Mastercard se disponibile. La vostra capacità di accettare i pagamenti è la nostra massima priorità e il nostro team di Ingegneria sta indagando su questo problema. Apprezziamo la vostra pazienza durante questa interruzione.

2. 15 agosto 2026 alle ore 05:55 UTCresolved

   Il problema precedente con l'elaborazione dei pagamenti Mastercard ora risolto. Apprezziamo la vostra pazienza durante questo processo di risoluzione.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 luglio 2026 alle ore 22:46 UTCinvestigating

   Stiamo vivendo un problema con la nostra chat di supporto in-app in cui le risposte potrebbero non essere visualizzate. Se hai bisogno di assistenza, contattaci via e-mail o telefono. USA: 1 833 844 8095 Canada: 1 833 918 6111 Australia: Nuova Zelanda: Ci scusiamo per l'inconveniente e stiamo lavorando per risolverlo il più rapidamente possibile.

2. 20 luglio 2026 alle ore 23:32 UTCresolved

   Il nostro team ha risolto il problema precedente con la chat di supporto in-app. Apprezziamo la vostra pazienza mentre abbiamo lavorato per risolvere questo problema.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 luglio 2026 alle ore 18:09 UTCinvestigating

   We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.

2. 10 luglio 2026 alle ore 18:21 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 3 luglio 2026 alle ore 00:21 UTCinvestigating

   We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.

2. 3 luglio 2026 alle ore 00:45 UTCidentified

   We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.

3. 3 luglio 2026 alle ore 03:41 UTCmonitoring

   Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.

4. 3 luglio 2026 alle ore 04:13 UTCresolved

   Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

1. 2 luglio 2026 alle ore 05:24 UTCidentified

   We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.

2. 2 luglio 2026 alle ore 05:57 UTCresolved

   The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.

1. 8 maggio 2026 alle ore 04:17 UTCidentified

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 maggio 2026 alle ore 05:37 UTCidentified

   In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.

3. 8 maggio 2026 alle ore 06:37 UTCmonitoring

   Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.

4. 8 maggio 2026 alle ore 13:32 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 8 maggio 2026 alle ore 03:20 UTCinvestigating

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 maggio 2026 alle ore 03:28 UTCmonitoring

   Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.

3. 8 maggio 2026 alle ore 03:35 UTCresolved

   Service has returned to normal.

1. 8 maggio 2026 alle ore 00:45 UTCinvestigating

   We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.

2. 8 maggio 2026 alle ore 01:10 UTCidentified

   An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.

3. 8 maggio 2026 alle ore 01:27 UTCmonitoring

   Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.

4. 8 maggio 2026 alle ore 02:08 UTCresolved

   Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.

1. 6 maggio 2026 alle ore 18:37 UTCinvestigating

   We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services

2. 6 maggio 2026 alle ore 18:56 UTCresolved

   We can confirm that this issue is now resolved.

1. 20 marzo 2026 alle ore 02:53 UTCinvestigating

   ``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```

2. 20 marzo 2026 alle ore 03:30 UTCresolved

   Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.

1. 18 febbraio 2026 alle ore 09:45 UTCresolved

   Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.

2. 18 febbraio 2026 alle ore 09:45 UTCidentified

   Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.

3. 18 febbraio 2026 alle ore 09:45 UTCidentified

   We are actively working to restore service following the degradation. We apologise for the inconvenience.

4. 18 febbraio 2026 alle ore 09:45 UTCidentified

   We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.

5. 18 febbraio 2026 alle ore 09:45 UTCinvestigating

   We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.

1. 18 febbraio 2026 alle ore 09:45 UTCinvestigating

   We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.

2. 18 febbraio 2026 alle ore 09:45 UTCinvestigating

   The degradation continues. The team is actively responding and is continuing to investigate.

3. 18 febbraio 2026 alle ore 09:45 UTCinvestigating

   The team is actively investigating the issue.

4. 18 febbraio 2026 alle ore 09:45 UTCmonitoring

   Service has been restored in AU. Restoration efforts are still ongoing for other regions.

5. 18 febbraio 2026 alle ore 09:45 UTCresolved

   Services is now restored for both AU & US and we will continue to monitor.

6. 18 febbraio 2026 alle ore 09:45 UTCinvestigating

   Service has degraded across all environments again. The team is working to restore stability.

7. 18 febbraio 2026 alle ore 09:45 UTCresolved

   Services is now restored and we will continue to monitor.

8. 18 febbraio 2026 alle ore 09:45 UTCinvestigating

   Service in the US has degraded again. The team is actively working to restore stability.

9. 18 febbraio 2026 alle ore 09:45 UTCidentified

   The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.

10. 18 febbraio 2026 alle ore 09:45 UTCresolved

    Service is now restored. We will continue to monitor the service to ensure availability.

11. 18 febbraio 2026 alle ore 09:45 UTCidentified

    Degradation remains in US regions, the team continue to respond and work to restore full service.

12. 18 febbraio 2026 alle ore 09:45 UTCmonitoring

    Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.

13. 18 febbraio 2026 alle ore 09:45 UTCidentified

    The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.

1. 18 febbraio 2026 alle ore 09:45 UTCresolved

   Services is now restored. We will continue to monitor the service to ensure service availability.

2. 18 febbraio 2026 alle ore 09:45 UTCinvestigating

   We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.