Cronologia delle interruzioni di Alertmedia

1. 1 settembre 2026 alle ore 16:40 UTCidentified

   Abbiamo identificato un problema con uno dei nostri fornitori di messaggistica (Twilio) che sta influenzando la consegna di alcuni messaggi SMS e la consegna vocale dalla piattaforma (notifiche, avvisi di minacce, risposta incidente, avvisi di rischio di viaggio). Il nostro team di ingegneri sta indagando e valutando gli impatti e le potenziali mitigazioni. Stiamo lavorando con Twilio per monitorare il problema. Pagina di stato di Twilio: https://status.twilio.com/ Circa il 10% del messaggio SMS sta fallendo.

2. 1 settembre 2026 alle ore 17:20 UTCidentified

   Continuiamo a monitorare il problema con Twilio. Il problema della liberabilità della voce è stato identificato e viene implementata una correzione. Il problema dei ritardi SMS è stato identificato e gli ingegneri stanno lavorando su una correzione. Pagina di stato di Twilio: https://status.twilio.com/

3. 1 settembre 2026 alle ore 17:36 UTCmonitoring

   Le correzioni sono state applicate per SMS e Voice e stiamo iniziando a vedere una riduzione dei tassi di errore. Funzionalità per Voce e SMS di ritorno alla normalità. Continueremo a monitorare il problema. Pagina di stato di Twilio: https://status.twilio.com/

4. 1 settembre 2026 alle ore 18:26 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 4 giugno 2026 alle ore 21:05 UTCinvestigating

   We are aware of some users experiencing issues with login in via mobile for both Android and iOS systems. The web app is working as expected. The team is investigating

2. 4 giugno 2026 alle ore 23:11 UTCinvestigating

   We are continuing to investigate the issue

3. 5 giugno 2026 alle ore 00:07 UTCidentified

   The issue has been identified and we are working to resolve this issue for customers as soon as possible

4. 5 giugno 2026 alle ore 02:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 giugno 2026 alle ore 14:19 UTCresolved

   This incident has been resolved.

1. 3 giugno 2026 alle ore 19:14 UTCidentified

   We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

2. 3 giugno 2026 alle ore 21:03 UTCmonitoring

   We are currently deploying a fix for this issue.

3. 4 giugno 2026 alle ore 02:09 UTCresolved

   This incident has been resolved.

1. 14 gennaio 2026 alle ore 18:39 UTCmonitoring

   We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

2. 15 gennaio 2026 alle ore 03:32 UTCresolved

   The outage is resolved, according to Verizon.

1. 13 gennaio 2026 alle ore 19:17 UTCinvestigating

   We are currently investigating reports of intermittent latency in the app and on login

2. 13 gennaio 2026 alle ore 19:46 UTCidentified

   The issue has been identified and we are working on a fix.

3. 13 gennaio 2026 alle ore 19:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 gennaio 2026 alle ore 20:31 UTCresolved

   This incident has been resolved

1. 2 dicembre 2025 alle ore 17:17 UTCinvestigating

   We are investigating an incident that is preventing users from logging in.

2. 2 dicembre 2025 alle ore 17:27 UTCmonitoring

   Systems are back to normal, users should be able to login. We are monitoring the issue

3. 2 dicembre 2025 alle ore 17:46 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 alle ore 18:03 UTCidentified

   We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

2. 18 novembre 2025 alle ore 22:42 UTCresolved

   A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

1. 14 novembre 2025 alle ore 20:04 UTCinvestigating

   We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

2. 15 novembre 2025 alle ore 00:59 UTCmonitoring

   A fix has been applied and we are monitoring the environment.

3. 15 novembre 2025 alle ore 02:27 UTCresolved

   This incident has been resolved.

1. 20 ottobre 2025 alle ore 09:46 UTCidentified

   AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.

2. 20 ottobre 2025 alle ore 10:05 UTCidentified

   Notification sends are processing. Recovery in progress.

3. 20 ottobre 2025 alle ore 10:05 UTCidentified

   Updated impacted components

4. 20 ottobre 2025 alle ore 11:50 UTCidentified

   Notification sends and threat warnings are operational. FTP imports are not currently processing.

5. 20 ottobre 2025 alle ore 12:34 UTCidentified

   FTP imports are not currently processing. Employee Safety Monitoring is down.

6. 20 ottobre 2025 alle ore 12:55 UTCidentified

   FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.

7. 20 ottobre 2025 alle ore 15:24 UTCidentified

   FTP Imports are not processing in either environment

8. 20 ottobre 2025 alle ore 17:56 UTCidentified

   We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments

9. 20 ottobre 2025 alle ore 18:51 UTCidentified

   There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.

10. 20 ottobre 2025 alle ore 20:08 UTCmonitoring

    We are continuing to see delays in sending Threat Warnings

11. 20 ottobre 2025 alle ore 21:00 UTCmonitoring

    Threat Warnings are operational and we are continuing to monitor the situation for Imports

12. 20 ottobre 2025 alle ore 21:04 UTCmonitoring

    All systems are back to operational status. We will continue monitor the situation.

13. 21 ottobre 2025 alle ore 09:09 UTCresolved

    This incident has been resolved.

1. 26 settembre 2025 alle ore 15:02 UTCinvestigating

   Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

2. 26 settembre 2025 alle ore 15:22 UTCidentified

   The issue has been identified and a fix is being applied.

3. 26 settembre 2025 alle ore 17:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 settembre 2025 alle ore 17:31 UTCresolved

   The incident has been resolved. Escalations function as expected for all customers.

1. 13 maggio 2025 alle ore 21:03 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 13 maggio 2025 alle ore 22:04 UTCresolved

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

1. 13 maggio 2025 alle ore 22:18 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 14 maggio 2025 alle ore 15:08 UTCmonitoring

   The backfill of the data is almost complete. Full threat warning coverage has been restored for the majority of customers.

3. 14 maggio 2025 alle ore 19:56 UTCresolved

   The backfill process has completed and full threat warning coverage has been restored for all customers.

1. 26 marzo 2025 alle ore 22:06 UTCidentified

   We have identified an issue that is preventing some users from being able to log in and are working on a fix.

2. 26 marzo 2025 alle ore 22:17 UTCresolved

   This issue has been resolved and all users should be able to log in as normal.

1. 11 marzo 2025 alle ore 17:49 UTCinvestigating

   We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.

2. 11 marzo 2025 alle ore 18:19 UTCmonitoring

   We are monitoring the issue, services are restored.

3. 11 marzo 2025 alle ore 18:58 UTCresolved

   This incident has been resolved.

1. 20 febbraio 2025 alle ore 19:31 UTCinvestigating

   We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

2. 20 febbraio 2025 alle ore 19:37 UTCmonitoring

   We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

3. 20 febbraio 2025 alle ore 19:56 UTCresolved

   This incident has been resolved.

1. 13 febbraio 2025 alle ore 16:03 UTCinvestigating

   We are currently investigating an issue that is causing slowness in the AlertMedia systems

2. 13 febbraio 2025 alle ore 16:19 UTCmonitoring

   The system should be coming back to normal performance levels. We are continuing to investigate the issue

3. 13 febbraio 2025 alle ore 18:36 UTCresolved

   The incident has been resolved, all systems should be running as expected.

1. 28 gennaio 2025 alle ore 13:50 UTCinvestigating

   We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.

2. 28 gennaio 2025 alle ore 14:11 UTCidentified

   We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.

3. 28 gennaio 2025 alle ore 14:58 UTCresolved

   This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.

1. 13 novembre 2024 alle ore 13:29 UTCmonitoring

   Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

2. 13 novembre 2024 alle ore 14:37 UTCresolved

   We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

1. 26 settembre 2024 alle ore 17:27 UTCinvestigating

   We are currently investigating an issue that is causing users to be unable to access the AlertMedia Dashboard.

2. 26 settembre 2024 alle ore 17:38 UTCmonitoring

   The AlertMedia dashboard has returned to a healthy operational state. We will continue to monitor the fix in place to ensure continued performance.

3. 26 settembre 2024 alle ore 17:53 UTCresolved

   This incident has been resolved.

1. 19 aprile 2024 alle ore 18:12 UTCinvestigating

   We are investigating an issue with Imports and group updates.

2. 19 aprile 2024 alle ore 18:52 UTCidentified

   The issue has been identified and we are working on a fix

3. 19 aprile 2024 alle ore 20:09 UTCidentified

   We are continuing to work on implementing the fix for ongoing performance issues with imports.

4. 19 aprile 2024 alle ore 20:41 UTCmonitoring

   The fix has been deployed to production, and we're seeing the system recover. We will continue to monitor and update this page once all systems are confirmed to be recovered and stable.

5. 19 aprile 2024 alle ore 21:00 UTCresolved

   This incident has been resolved.