Cronologia delle interruzioni di Amplify

1. 17 agosto 2026 alle ore 19:03 UTCinvestigating

   Stiamo attualmente indagando su un problema intermittente con il nostro supporto clienti Chat Channel che può impedire ai clienti di vedere le risposte alle loro domande. Se si verifica questo problema, si prega di contattarci tramite il nostro modulo Web (https://service.amplify.com/support).

2. 21 agosto 2026 alle ore 17:58 UTCinvestigating

   Alcuni utenti stanno vedendo sollievo su questo problema dopo aver aggiornato la loro pagina del browser. Se aggiorni il tuo browser e stai ancora vivendo questo problema, continua a raggiungere i nostri team di supporto tramite Web Form (https://service.amplify.com/support). Apprezziamo la vostra pazienza mentre continuiamo a lavorare su questo problema. Grazie!

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 3 agosto 2026 alle ore 19:24 UTCinvestigating

   Siamo consapevoli di un problema che può causare un errore durante la presentazione di un caso di supporto attraverso il portale web. Se incontri questo problema, vai su https://service.amplify.com/supporto per inviare un modulo web. Puoi anche chiamare il nostro team di supporto direttamente a 800-823-1969 o chattare un agente di supporto direttamente accedendo al tuo account. Aggiorneremo questa pagina una volta risolto il problema causando questo messaggio di errore.

2. 3 agosto 2026 alle ore 19:49 UTCmonitoring

   Una correzione è stata implementata e non ci dovrebbero essere impedimenti per l'utilizzo di amplificafy.com/supporto come un flusso verso l'apertura di un biglietto di supporto tramite forma web. Continueremo a monitorare per ora.

3. 4 agosto 2026 alle ore 12:34 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 30 luglio 2026 alle ore 15:16 UTCinvestigating

   Il nostro fornitore di telefonia sta vivendo problemi di prestazioni intermittenti. Di conseguenza, alcune chiamate in entrata ai nostri team di supporto non sono stati in grado di connettersi. Stiamo monitorando lo stato di questo problema con il nostro fornitore di servizi telefonici. Nel frattempo, puoi contattarci tramite Chat accedendo al tuo account o tramite Web Form (service.amplify.com/s/support). Apprezziamo la vostra pazienza e speriamo che questo problema sia risolto presto!

2. 30 luglio 2026 alle ore 16:12 UTCmonitoring

   Il nostro fornitore di servizi telefonici ha implementato una correzione. Stiamo continuando a monitorare.

3. 30 luglio 2026 alle ore 17:08 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 7 luglio 2026 alle ore 14:36 UTCinvestigating

   Il nostro fornitore di telefonia sta attualmente vivendo problemi di prestazioni degradate. Di conseguenza, i nostri team di supporto non sono in grado di connettersi con i clienti tramite telefono. Stiamo monitorando lo stato di questo problema con il nostro fornitore di servizi telefonici. Nel frattempo, puoi contattarci tramite Chat accedendo al tuo account o tramite Web Form (service.amplify.com/s/support). Apprezziamo la vostra pazienza e speriamo che questo problema sia risolto presto!

2. 9 luglio 2026 alle ore 13:43 UTCinvestigating

   Stiamo ancora indagando su questo problema. Continua a contattarci tramite Chat accedendo al tuo account o tramite Web Form (service.amplify.com/s/support). Grazie ancora per la vostra pazienza!

3. 9 luglio 2026 alle ore 15:22 UTCmonitoring

   Una correzione è stata implementata e le telefonate sono ora in collegamento con successo! Continueremo a monitorare.

4. 9 luglio 2026 alle ore 15:40 UTCresolved

   Questo incidente è stato risolto. Tutte le linee telefoniche sono aperte. Grazie ancora per la vostra pazienza!

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 30 aprile 2026 alle ore 19:24 UTCinvestigating

   We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!

2. 30 aprile 2026 alle ore 19:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 aprile 2026 alle ore 19:51 UTCresolved

   Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience!

1. 27 aprile 2026 alle ore 00:41 UTCidentified

   We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.

2. 27 aprile 2026 alle ore 12:35 UTCresolved

   Our scheduled maintenance has been completed. Thank you so much for your patience!

1. 21 aprile 2026 alle ore 21:56 UTCidentified

   We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.

2. 27 aprile 2026 alle ore 00:37 UTCresolved

   This incident has been resolved.

1. 2 aprile 2026 alle ore 22:57 UTCmonitoring

   We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.

2. 3 aprile 2026 alle ore 12:22 UTCresolved

   Yesterday evening’s scheduled maintenance was successful.

1. 10 marzo 2026 alle ore 14:54 UTCinvestigating

   We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!

2. 10 marzo 2026 alle ore 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 aprile 2026 alle ore 22:53 UTCresolved

   This incident has been resolved.

1. 10 marzo 2026 alle ore 14:04 UTCinvestigating

   We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.

2. 10 marzo 2026 alle ore 15:10 UTCresolved

   This incident has been resolved.

1. 25 febbraio 2026 alle ore 14:48 UTCinvestigating

   We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!

2. 25 febbraio 2026 alle ore 15:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 febbraio 2026 alle ore 16:31 UTCresolved

   This incident has been resolved.

1. 13 febbraio 2026 alle ore 14:57 UTCinvestigating

   We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

2. 13 febbraio 2026 alle ore 15:59 UTCmonitoring

   Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!

3. 13 febbraio 2026 alle ore 17:16 UTCresolved

   We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much!

1. 10 febbraio 2026 alle ore 21:05 UTCinvestigating

   We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!

2. 10 febbraio 2026 alle ore 22:11 UTCmonitoring

   Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/

3. 13 febbraio 2026 alle ore 13:47 UTCresolved

   This incident has been resolved.

1. 10 febbraio 2026 alle ore 17:13 UTCinvestigating

   We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!

2. 10 febbraio 2026 alle ore 18:02 UTCmonitoring

   Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience!

3. 18 febbraio 2026 alle ore 14:35 UTCresolved

   This incident has been resolved.

1. 4 febbraio 2026 alle ore 18:49 UTCinvestigating

   We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!

2. 4 febbraio 2026 alle ore 20:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 febbraio 2026 alle ore 20:03 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 4 febbraio 2026 alle ore 21:43 UTCresolved

   This incident has been resolved.

1. 22 gennaio 2026 alle ore 17:27 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 1/23 from 10:00pm to Midnight EST. There will be system downtime during this window.

2. 3 febbraio 2026 alle ore 23:50 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 2/6 from 10:00pm to Midnight EST. There will be system downtime during this window.

3. 20 febbraio 2026 alle ore 22:06 UTCresolved

   This incident has been resolved.

1. 13 gennaio 2026 alle ore 16:13 UTCinvestigating

   We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!

2. 13 gennaio 2026 alle ore 16:28 UTCmonitoring

   Our Engineering team has deployed a fix and users should be seeing full recovery now.

3. 14 gennaio 2026 alle ore 02:49 UTCresolved

   This incident has been resolved.

1. 12 gennaio 2026 alle ore 19:20 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!

2. 12 gennaio 2026 alle ore 19:25 UTCinvestigating

   Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.

3. 12 gennaio 2026 alle ore 19:44 UTCinvestigating

   Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.

4. 12 gennaio 2026 alle ore 20:10 UTCmonitoring

   All services have recovered. We are continuing to monitor. Thank you again for your patience!

5. 13 gennaio 2026 alle ore 15:44 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!

6. 14 gennaio 2026 alle ore 16:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 21 gennaio 2026 alle ore 20:48 UTCmonitoring

   This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience!

8. 3 febbraio 2026 alle ore 23:50 UTCresolved

   This incident has been resolved.

1. 18 dicembre 2025 alle ore 17:15 UTCinvestigating

   Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!

2. 18 dicembre 2025 alle ore 17:40 UTCresolved

   This incident has been resolved.

1. 10 dicembre 2025 alle ore 18:53 UTCinvestigating

   We are aware of and investigating an issue where users are unable to log into or navigate Amplify products. Our Engineering team is working towards identifying the root cause of and implementing a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!

2. 10 dicembre 2025 alle ore 19:01 UTCidentified

   Our authentication service performance is degraded but we are not seeing a complete outage at this time. We are doing a redeploy to prevent a complete outage. This redeploy will log users out of active sessions and require a re-login.

3. 10 dicembre 2025 alle ore 19:04 UTCmonitoring

   A fix has been implemented and we are seeing success across the board. If you experienced a sudden logout mid-session, please log back in. We are continuing to monitor this situation, but all users should be seeing relief now.

4. 16 dicembre 2025 alle ore 16:06 UTCresolved

   This incident has been resolved.