Cronologia delle interruzioni di Aptible

1. 27 luglio 2026 alle ore 10:31 UTCinvestigating

   AWS sta vivendo un problema con le loro API in noi-est-1, e molti servizi sono influenzati in questo momento. Ciò può portare a operazioni fallite. Per evitare ulteriori problemi, abbiamo disabilitato le operazioni in questa regione mentre comprendiamo l'impatto completo.

2. 27 luglio 2026 alle ore 12:55 UTCinvestigating

   Le operazioni rimangono disabilitate in noi-est-1 mentre continuiamo a indagare sui problemi di rete AWS nella regione. Stiamo testando le mitigazioni e ripristinare le operazioni non appena è sicuro farlo. Forneremo un altro aggiornamento non più tardi delle 10:00 Eastern Time.

3. 27 luglio 2026 alle ore 13:43 UTCmonitoring

   Abbiamo applicato una mitigazione e riabilitato operazioni in noi-est-1. Stiamo monitorando per la stabilità e risolveremo questo incidente una volta che confermiamo le condizioni rimangono stabili.

4. 27 luglio 2026 alle ore 15:12 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 luglio 2026 alle ore 22:31 UTCidentified

   Siamo consapevoli delle richieste ritardate e tempestive al gateway LLM. Abbiamo apportato alcune modifiche per ridurre al minimo l'impatto, mentre gli ingegneri continuano ad affrontare la causa principale.

2. 17 luglio 2026 alle ore 00:02 UTCmonitoring

   Abbiamo aumentato la capacità delle risorse, e stiamo monitorando i risultati.

3. 17 luglio 2026 alle ore 12:14 UTCmonitoring

   Dopo una regressione nelle prestazioni a partire da 9:57 UTC (5:57 EDT) e della durata fino a 11:12 UTC (7:12 EDT), abbiamo implementato un potenziale fix e aggiornato il nostro servizio scaling. Stiamo continuando a monitorare se questi cambiamenti risolvono pienamente il problema prima di chiudere questo incidente.

4. 17 luglio 2026 alle ore 17:04 UTCresolved

   A seguito delle correzioni implementate per l'aggiornamento precedente, abbiamo visto prestazioni stabili sul gateway LLM dal 7:12 EDT e stanno risolvendo il problema. La causa principale di questo problema è stato un grave degrado delle prestazioni in 3 endpoint specifici: • `GET /modelli` • `GET /v1/modelli` • `GET /metadata/modelli` ...tutti restituiscono un elenco di modelli disponibili. Il problema delle prestazioni su questi endpoint è stato abbastanza grave da causare una significativa coda di richiesta e prestazioni degradate per altri endpoint non colpiti. La correzione che abbiamo implementato cache aggiunto su questo endpoint per garantire risposte veloci. Poiché tali correzioni sono state implementate, non vediamo più la coda delle richieste o gli impatti verso altri endpoint LLM Gateway API.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 giugno 2026 alle ore 18:28 UTCinvestigating

   As part of our security policy and ongoing commitment to protecting customer workloads, we are applying patches for a newly disclosed Systemd vulnerability (CVE-2026-40226) across our platform. This patching will be rolled out automatically over the next several days. During this process, you may experience a momentary network disruption to running applications and databases. Customers configured for high-availability with horizontally-scaled services should experience little to no disruption from this update. No action is required on your part. If you have any questions or concerns, please reach out to our Support team at https://contact.aptible.com/.

2. 23 giugno 2026 alle ore 21:48 UTCresolved

   This incident has been resolved.

1. 3 giugno 2026 alle ore 16:02 UTCinvestigating

   There is some partial service degradation with log drains configured to send to Mezmo where not all log messages are being sent. Mezmo is rejecting logs over a certain size. We are actively investigating this issue with the upstream provider.

2. 3 giugno 2026 alle ore 19:16 UTCresolved

   As of 18:42 UTC the upstream provider began to accept log messages again consistently and this issue is now remediated.

1. 8 maggio 2026 alle ore 05:02 UTCmonitoring

   Aptible is aware of “Dirty Frag,” a recently disclosed Linux kernel vulnerability that may allow local privilege escalation under certain conditions [0]. We have taken action across the Aptible platform to protect all customer workloads against this vulnerability. No customer action is required at this time. We will continue to monitor upstream kernel, distribution, and security vendor guidance related to this vulnerability and will take any additional action if needed. [0] https://www.openwall.com/lists/oss-security/2026/05/07/8

2. 8 maggio 2026 alle ore 15:35 UTCresolved

   This incident has been resolved.

1. 8 maggio 2026 alle ore 01:05 UTCinvestigating

   Due to an underlying issue in AWS we are experiencing instability in a certain availability zone in us-east-1. We are investigating this issue and will follow up with recommendations shortly

2. 8 maggio 2026 alle ore 01:39 UTCidentified

   We have blocked operations from provisioning into the specified availability zone

3. 8 maggio 2026 alle ore 14:02 UTCmonitoring

   We have unblocked operations from the specified region as we have seen successful provisioning and maintenance of new instance in that availability zone. Instances that were affected have not yet seen recovery, and the upstream AWS alert indicates they may still take hours of recovery.

4. 9 maggio 2026 alle ore 03:35 UTCresolved

   An upstream AWS issue affected infrastructure in a single Availability Zone in us-east-1. During the event, we blocked provisioning into the affected zone and monitored AWS’s recovery efforts. AWS has since recovered enough of the affected availability zone for the impacted Aptible infrastructure to recover. We have also completed recovery of any Aptible-managed resources that required follow-up action on our side. Any customers with directly affected resources have been notified of resolution. We are continuing normal platform monitoring, but we are marking this incident as resolved on our end.

1. 29 aprile 2026 alle ore 22:40 UTCresolved

   Aptible is aware of CVE-2026-31431, also known as “Copy Fail,” a recently disclosed Linux kernel vulnerability that may allow local privilege escalation under certain conditions [0]. We have taken action across the Aptible platform to protect all customer workloads against this vulnerability. No customer action is required at this time. We will continue to monitor upstream kernel, distribution, and security vendor guidance related to this CVE and will take any additional action if needed. [0] https://copy.fail/

1. 19 aprile 2026 alle ore 02:03 UTCinvestigating

   We are investigating an incident impacting api.aptible.com. Viewing current resources and running operations are currently impacted, however running applications and databases are unaffected

2. 19 aprile 2026 alle ore 02:54 UTCmonitoring

   A fix has been implemented and operations that were failing to enqueue during the availability outage have been retried. We will continue monitoring the situation.

3. 19 aprile 2026 alle ore 03:10 UTCresolved

   This incident has been resolved.

1. 17 marzo 2026 alle ore 22:33 UTCinvestigating

   We are currently observing intermittent DNS resolution failures affecting infrastructure in us-east-1. These resolver errors may cause some Aptible Deploy operations (such as deploys, restarts, SSH, or container provisioning) to fail or time out. Applications running on Aptible Deploy that rely on network hostname resolution may also experience intermittent connection failures related to DNS resolution. We are actively working with our infrastructure providers to investigate the issue and will provide updates here as they are available.

2. 17 marzo 2026 alle ore 23:02 UTCmonitoring

   We have observed DNS resolution error rates return to normal levels, and all dependent activities should be functioning normally. We will continue to monitor for an additional period to ensure the issue is fully resolved before closing the incident. Further updates will be posted here if we observe any recurrence.

3. 17 marzo 2026 alle ore 23:33 UTCresolved

   This incident has been resolved.

4. 18 marzo 2026 alle ore 16:42 UTCpostmortem

   Additional detail about timeline: we observed a relative increase in DNS resolver errors in us-east-1 beginning at approximately 2026-03-17 18:30 UTC. The elevated error rate was intermittent rather than constant, with the most visible clusters occurring from roughly 18:30-18:55 UTC and again from about 20:55-21:40 UTC. Error rates returned to normal shortly after 21:40 UTC.

1. 31 dicembre 2025 alle ore 10:48 UTCinvestigating

   We are aware of degraded performance affecting auth.aptible.com. This affects all actions that interact with our APIs including login, viewing and managing resources, etc.

2. 31 dicembre 2025 alle ore 11:33 UTCmonitoring

   Performance has improved since our mitigations. We are still monitoring the situation for continued degradation.

3. 31 dicembre 2025 alle ore 14:49 UTCresolved

   This incident has been resolved.

1. 30 dicembre 2025 alle ore 02:14 UTCmonitoring

   The Aptible Security Team is aware of the recently disclosed vulnerability CVE-2025-14847 (https://github.com/advisories/GHSA-4742-mr57-2r9j) affected all MongoDB versions. The vulnerability could allow an attacker with network access to a MongoDB database to exfiltrate data, including sensitive data and/or credentials, without authenticating to the database. In response to the vulnerability, we have updated our supported MongoDB versions to prevent exploitations of this vulnerability. In addition, we have proactively restarted databases matching either of the following criteria, to ensure they are running on the latest protected versions: * All databases in shared-tenancy stacks, and * All databases with customer-created public endpoints that do not have access restricted to an IP allow list Since Aptible databases run on private networks by default, most Aptible managed MongoDB databases are not accessible from the internet or by other Aptible customers, and so are not vulnerable to CVE-2025-14847. As such, we did not proactively restart these databases. Customers may restart their databases at any time to update to the latest protected versions.

2. 30 dicembre 2025 alle ore 17:15 UTCresolved

   This incident has been resolved.

1. 5 dicembre 2025 alle ore 14:39 UTCinvestigating

   We are aware of the recently disclosed critical vulnerability CVE-2025-55182 (https://react.dev/blog/2025/12/03/critical-security-vulnerability-in-react-server-components) affecting React Server Components, which could allow remote code execution under certain conditions. This vulnerability affects certain React 19.x and frameworks that implement React Server Components, including Next.js. *Aptible Platform Impact:* Aptible has reviewed all infrastructure components that we manage and has confirmed that all are unaffected by this vulnerability. *Customer Application Impact:* If you are running applications on Aptible that use React Server Components, you may be affected. We have seen active exploitation of this vulnerability, and we recommend upgrading to the patched versions immediately. Specifically, applications using: - React 19.0.0, 19.1.0, 19.1.1, or 19.2.0 with react-server-dom-webpack, react-server-dom-turbopack, or react-server-dom-parcel - Next.js versions 14.3.0-canary.77 and all subsequent 14.3.x canary releases, 15.0.0, 15.0.1, 15.0.2, 15.0.3, 15.0.4, 15.1.0, 15.1.1, 15.1.2, 15.1.3, 15.1.4, 15.1.5, 15.1.6, 15.1.7, 15.1.8, 15.2.0, 15.2.1, 15.2.2, 15.2.3, 15.2.4, 15.2.5, 15.3.0, 15.3.1, 15.3.2, 15.3.3, 15.3.4, 15.3.5, 15.4.0, 15.4.1, 15.4.2, 15.4.3, 15.4.4, 15.4.5, 15.4.6, 15.4.7, 15.5.0, 15.5.1, 15.5.2, 15.5.3, 15.5.4, 15.5.5, 15.5.6, 15.6.0-canary.0 through 15.6.0-canary.57, 16.0.0, 16.0.1, 16.0.2, 16.0.3, 16.0.4, 16.0.5, 16.0.6 - Other frameworks implementing React Server Components including Vite, Parcel, React Router, RedwoodSDK, Waku *Additional Resources:* React Security Advisory: https://github.com/facebook/react/security/advisories/GHSA-fv66-9v8q-g76r Next.js Security Advisory: https://github.com/vercel/next.js/security/advisories/GHSA-9qr9-h5gf-34mp We will continue to update this incident page as more information becomes available.

2. 8 dicembre 2025 alle ore 16:52 UTCresolved

   This incident has been resolved.

1. 5 novembre 2025 alle ore 15:59 UTCidentified

   We are investigating an issue causing degraded performance for the Aptible Platform API. As part of the mitigation, a temporary operation block across all regions is in place which prevents new operations from starting. This includes deployments, scaling actions, SSH sessions, and database tunnels. Running apps and databases are not affected. Next update We will provide an update by 11:30 ET or sooner.

2. 5 novembre 2025 alle ore 16:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results. The operation block has been lifted.

3. 5 novembre 2025 alle ore 16:07 UTCresolved

   This incident has been resolved.

1. 29 ottobre 2025 alle ore 21:17 UTCinvestigating

   We are currently experiencing failures when provisioning new hosts across all regions. This impacts operations that require new capacity, including but not limited to: app deploys, scaling events, and new database creation. Existing running workloads are not affected. Our team is actively investigating and working to restore normal operation performance. We will provide an update by no later than 5:45pm EST.

2. 29 ottobre 2025 alle ore 21:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 ottobre 2025 alle ore 21:50 UTCresolved

   This incident has been resolved.

1. 28 ottobre 2025 alle ore 17:09 UTCinvestigating

   We are seeing significantly increased provisioning times in the AWS us-east-1 region. This is affecting operations that require new capacity, including deployments, scaling, and creation of new resources. These operations may time out and fail. Our team is actively investigating and working to mitigate the impact. We will provide our next update by 2 pm EST.

2. 28 ottobre 2025 alle ore 17:32 UTCmonitoring

   AWS has confirmed the issue with EC2 provisioning issues in us-east-1. Meanwhile, we have been able to implement a mitigation for affected customers. We will continue to leave this issue open and monitor its progress, and will provide any relevant updates as needed.

3. 28 ottobre 2025 alle ore 17:53 UTCidentified

   We are now seeing additional broader EC2 provisioning issues in the AWS us-east-1 region that are outside the scope of our mitigation. Additional delays/failures on operations that require new capacity in us-east-1 may still occur at this time. We will provide our next update by 2:30 pm EST.

4. 28 ottobre 2025 alle ore 18:35 UTCmonitoring

   We are not currently seeing provisioning issues in AWS us-east-1. We are modifying the incident status to Monitoring, and will provide any relevant updates as needed.

5. 28 ottobre 2025 alle ore 21:08 UTCresolved

   This incident has been resolved.

1. 20 ottobre 2025 alle ore 11:53 UTCidentified

   AWS is experiencing an issue with their APIs in us-east-1, and many services are impacted at this time. This may lead to failed operations. There is currently no impact to availability for apps and databases running on Aptible at this time.

2. 20 ottobre 2025 alle ore 13:56 UTCidentified

   We continue to see fall out from the AWS outage this morning. Operations that result in scaling capacity such as service scales, deployments, etc. may be impacted, resulting in failing operations. We recommend periodically retrying such operations.

3. 20 ottobre 2025 alle ore 15:16 UTCidentified

   We’re continuing to see widespread impact from the ongoing AWS outage in us-east-1. Most requests for new EC2 instances in this region are currently failing. As a result, any operations that require additional instance capacity, such as service scales, deployments, and other scaling-related actions, are likely to fail. This remains an evolving AWS issue, and we’ll provide updates as more information becomes available. At this time, apps and databases operating with existing capacity appear to be running normally without impact.

4. 20 ottobre 2025 alle ore 15:44 UTCidentified

   We are seeing continued widespread impact from the AWS outage in us-east-1. AWS has confirmed ongoing network and API failures within the EC2 internal network that are preventing new instance launches across multiple Availability Zones. To avoid any operation failures that could leave resources in a transitional state, we have implemented an operation block for all new operations in the us-east-1 region. Apps and databases already running on existing capacity continue to operate normally at this time. We are actively monitoring AWS recovery efforts and will lift the block once we confirm increased stability in the us-east-1 region. Further updates will be posted as they become available.

5. 20 ottobre 2025 alle ore 18:04 UTCidentified

   We are starting to see EC2 provisioning operations in us-east-1 succeed again as AWS recovery efforts progress. We’re continuing to monitor closely, and if this trend holds, we expect to lift the operational block in the region shortly. We will provide another update as soon as the block is lifted or if conditions change.

6. 20 ottobre 2025 alle ore 18:55 UTCmonitoring

   We have lifted the operation block in us-east-1 as we are now seeing a sustained increase in successful EC2-related operations. While some operations may still fail as AWS recovery continues, the overall success rate has improved significantly. We are observing that EC2-related actions are taking longer to complete than usual, so users may experience increased delays in operation completion times. Given this progress, new operations have been re-enabled. We’ll continue to monitor closely and will update the incident status once failure rates and operation times have fully stabilized.

7. 20 ottobre 2025 alle ore 20:03 UTCmonitoring

   Platform operations in us-east-1 are fully operational at this time. We continue to actively monitor EC2-related operations for any elevated error rates. We’ll keep this incident open while AWS’s own outage remains active and will close it once AWS has resolved their incident and we’ve confirmed continued stability across all operations in us-east-1.

8. 20 ottobre 2025 alle ore 23:04 UTCresolved

   AWS has marked the underlying issue in us-east-1 as resolved, and we’ve confirmed continued stability across all EC2-related operations. All Aptible operations are functioning normally, and this incident is now closed.

1. 20 ottobre 2025 alle ore 07:47 UTCidentified

   AWS is experiencing an issue with their APIs in us-east-1, and many services are impacted at this time. This may lead to failed operations, but there appears to be no impact to availability for apps and databases running on Aptible at this time.

2. 20 ottobre 2025 alle ore 08:31 UTCmonitoring

   Since the AWS issues seem serious, and to avoid any operation failures causing resources to get stuck in a transitional state, we are taking action to block all new operations on the platform at this time. We have identified no impact to acceibilty or preformance of running apps and database containers at this time.

3. 20 ottobre 2025 alle ore 09:30 UTCmonitoring

   AWS has indicated a fix has been applied, and we are re-enabling operations. We will continue to monitor for additional impact, as both Dockerhub and Quay.io were offline due to the AWS issue.

4. 20 ottobre 2025 alle ore 09:46 UTCresolved

   This incident has been resolved.

1. 12 ottobre 2025 alle ore 02:30 UTCinvestigating

   One of our internal queuing systems observed a failure that has affected several operations enqueued in us-east-1. Our Reliability Team is restoring the queueing system and investigating the root cause of the failure.

2. 12 ottobre 2025 alle ore 02:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 ottobre 2025 alle ore 03:40 UTCmonitoring

   No operation queueing issues have been observed since the last update. If you observed any operations that failed or were stuck in a "pending" state, please retry the operations and they should run without errors.

4. 12 ottobre 2025 alle ore 03:40 UTCresolved

   This incident has been resolved.

1. 10 ottobre 2025 alle ore 15:53 UTCresolved

   Aptible has reviewed and addressed the Redis vulnerability described in https://redis.io/blog/security-advisory-cve-2025-49844/ . We have confirmed that all internal Redis instances used in delivering the Aptible platform are secure and have no exploitation path related to this CVE. For Aptible customers who do not have their Redis databases publicly exposed, a path to exploitation is similarly unlikely. Additionally, for customers using Redis 6.2 databases on Aptible, a patched version will be available by Oct 10th at 5pm EST, and additional releases (7.2) are upcoming; see aptible.com/changelog for ongoing release updates. To ensure you are running the latest minor version when available, please run the cli command: aptible db:reload for each Redis database. For more information on using this command, visit https://www.aptible.com/docs/reference/aptible-cli/cli-commands/cli-db-reload . If you have any specific questions or concerns related to this CVE, please contact us .

1. 7 agosto 2025 alle ore 13:43 UTCinvestigating

   Our online documentation at aptible.com/docs is temporarily unavailable. We are working with our upstream provider to resolve the issue and will update this incident when it is resolved.

2. 7 agosto 2025 alle ore 14:21 UTCresolved

   This incident has been resolved.