Cronologia delle interruzioni di Array

We have been notified of a potential issue and are investigating.

We are currently experiencing delayed responses from TransUnion. We are monitoring and will continue to provide updates

This incident has been resolved.

We have been notified of a potential issue and are investigating.

We have been notified of a potential issue and are investigating.

We are continuing to investigate this issue.

We have identified the root cause and are actively working to resolve a database issue.

Engineering teams are bringing services back online and continuing their investigation.

A fix has been applied and services are starting to recover

This incident has been resolved.

We have been notified of a potential issue and are investigating.

We are continuing to investigate this issue.

We are currently experiencing delayed responses from TransUnion. We are monitoring and will continue to provide updates

We are still experiencing delayed responses from TransUnion. We are monitoring and will continue to provide updates

TransUnion is continuing to experience delayed responses. TransUnion’s support teams are actively engaged and working to remediate the issue to restore services.

There are no new changes to report at this time. TransUnion continues to experience delayed responses, and their support teams are actively working on remediation.

This incident has been resolved.

We have been notified of a potential issue and are investigating.

This incident has been resolved.

We have been notified of a potential issue affecting Whitelabel sites and are investigating.

We have been notified of a potential issue affecting White label sites and are investigating.

We are investigating an issue affecting Array products and will update as appropriate.

We are continuing to investigate this issue.

Our investigation is ongoing. We are actively working on the issue and will provide updates as more information becomes available.

Our investigation is ongoing. We are actively working to restore service and will provide additional updates as more information becomes available.

We are actively working to restore service and will provide additional updates as more information becomes available.

We have identified the problem and are working to restore service

Services are being restored

As of 11:30 am ET, services are being restored. We are monitoring service improvement

We have restored services and are continuing to monitor for performance issues

Services are restored

We have been notified of a potential issue affecting Array+ Upgrades/Downgrades and are investigating.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We have been notified of a potential issue and are investigating.

We have reached out to TU to confirm if any issues on their end & monitoring.

We have been notified of a potential issue and are investigating.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have been notified of a potential issue and are investigating.

This incident has been resolved.

We have been notified of a potential issue and are investigating.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have been notified of a potential issue impacting our white label sites and are investigating.

We are continuing to investigate the issue affecting white label sites.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident affecting white label websites has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented

This incident in regards to latency in our response time has been resolved

We have been notified of a potential issue and are investigating.

We are continuing to investigate an issue with Financial Links.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have been notified of a potential issue with Experian and are investigating.

We have been notified of a potential issue with Experian that may be affecting authentication, reports, and enrollments. We are currently investigating. At this time, the issue appears to be on the bureau side.

Experian services have returned to normal and we are monitoring.

This incident has been resolved.

We are currently experiencing issues with My Home Value Client Paid. We have identified the issue and are working on a fix.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have been notified of a potential issue where users and clients may see a timeout and are investigating.

We are continuing to investigate the issue affecting White Label sites, My Credit Manager (MCM), and Identity Protection (IDP). Customers may experience intermittent issues with Identity Protection and My Credit Manager alerts while our team works to identify and resolve the root cause. We will provide additional updates as more information becomes available.

Our team remains engaged in investigating the issue affecting White Label sites, My Credit Manager (MCM), and Identity Protection (IDP). Customers may continue to experience intermittent issues with Identity Protection and Credit alerts. Additional updates will be provided as new information becomes available.

We are actively working on the issue affecting White Label sites, My Credit Manager (MCM), and Identity Protection (IDP). Customers may continue to experience intermittent issues with Identity Protection and Credit alerts. Our teams remain engaged in remediation efforts, and we will share additional updates as they become available.

We are actively analyzing the issue affecting My Credit Manager (MCM), Identity Protection (IDP), and White Label sites. The impact remains limited to intermittent disruptions affecting Identity Protection and Credit alerts. Our teams are working to restore full service and will share further updates as they become available.

We are closely monitoring the alert services following the latest mitigation efforts and are seeing improved stability across affected systems. While service performance has improved, we are not yet considering the issue fully resolved. Our teams remain actively engaged as we continue to validate the mitigation and monitor for any recurring impact. Additional updates will be provided as new information becomes available.

System performance remains stable following the mitigation efforts implemented earlier today. Our teams continue to validate the effectiveness of those efforts while monitoring for any recurring impact to Identity Protection (IDP) and My Credit Manager (MCM) alerts. Although the observed impact has been reduced, we are continuing our investigation and do not yet consider the issue fully resolved. Additional updates will be provided as warranted.

The affected services continue to operate without a recurrence of the earlier level of impact following the mitigation efforts implemented yesterday. We remain focused on investigating the underlying cause and do not yet consider the issue fully resolved. Additional updates will be provided as warranted.

Service performance has remained stable, and we have not observed a recurrence of the previously reported impact to Identity Protection (IDP) and My Credit Manager (MCM) alerts following the mitigation efforts implemented earlier. At this time, we are considering the incident resolved. Our teams will continue to monitor the affected services to confirm continued stability. We appreciate your patience and understanding throughout this incident.

We have been notified of a potential issue and are investigating.

The issue has been identified and we are working towards a resolution

A fix has been implemented and we are monitoring the results.

This incident has been resolved. Report pulls for My Credit Manager were operational as of 11:45 am ET

We have been notified of a potential issue and are investigating.

We are continuing to investigate an issue possibly affecting Privacy Protect scan endpoint,

Our team remains actively engaged in investigating the issue affecting Privacy Protect. Verifications, removals, and background scans may still not be processing as expected. We are working to determine the root cause and will provide additional updates as more information becomes available.

Our investigation into the Privacy Protect issue is ongoing. Verifications, removals, and background scans continue to be impacted. We will provide our next update as soon as additional information is available.

Our teams have implemented safeguards to contain the impact of this issue and prevent further degradation while we continue working toward a resolution. Verifications, removals, and background scans may continue to be affected overnight. We will continue to monitor the situation and provide our next update tomorrow morning.

Our investigation into the Privacy Protect issue remains ongoing. Verifications, removals, and background scans continue to be affected. We are actively working toward a resolution and will share our next update as soon as additional information is available.

We are continuing efforts to identify and resolve the issue affecting Privacy Protect. Verifications, removals, and background scans remain impacted at this time. Our teams are engaged and making progress in our analysis. We will provide our next update as soon as more information is available.

Work to resolve the Privacy Protect issue remains in progress. Customers may continue to experience impacts to verifications, removals, and background scans at this time. Our teams continue to review and analyze the issue and will provide further updates as new information becomes available.

The issue affecting Privacy Protect remains active. Customers may continue to experience impacts to verifications, removals, and background scans at this time. Our teams remain focused on addressing the issue and evaluating the latest findings. We will provide further updates as additional information becomes available.

The issue affecting Privacy Protect remains active. Customers may continue to experience impacts to verifications, removals, and background scans at this time.

We have implemented safeguards to contain the impact of this issue and prevent further degradation while we continue working toward a resolution. However, verifications, removals, and background scans may continue to have degraded performance over the weekend. We expect to have a full resolution on 6/1/25 and will provide additional updates next week.

Our teams have deployed an update and are beginning a phased recovery process for the Privacy Protect issue. We are gradually re-enabling affected services while monitoring system performance and validating stability. Verifications, removals, and background scans may continue to experience impacts as recovery activities progress. We will provide additional updates as more information becomes available.

Recovery efforts for the Privacy Protect issue continue to make progress. Our teams have addressed additional issues identified during the recovery process and are actively working through the affected scan backlog. Verifications, removals, and background scans may continue to experience impacts while remaining background services are gradually restored. We will provide additional updates as recovery efforts continue.

The issue affecting Privacy Protect has been resolved, and services have returned to normal operation. As part of the recovery process, delayed verifications and affected background scans will continue to be processed throughout the afternoon. Clients may receive verification webhooks for records that were impacted during the incident, including some records that may no longer exist in their systems. Any verification webhooks that do not correspond to an active record on your end can be safely ignored. We appreciate your patience and understanding throughout this incident.

We have been notified of a potential issue and are investigating.

We are investigating failures for background scan webhooks on Privacy Protect

The issue has been identified and a fix is being implemented.

We are continuing to implement a fix. There may be users who see duplicate records for recent scans. We are working on correcting the duplicates.

We are continuing to work on this issue. There may be users who see duplicate records for recent scans. We are working on correcting the duplicates.

We have implemented a fix for this issue. However, users may still see duplicate records on their scan results as we clean up these records.

We have implemented a fix for this issue. However, users may still see duplicate records on their scan results as we clean up these records.