Stiamo indagando sulle prestazioni degradate che riguardano gli upload dei documenti e la firma, causati da un incidente con il nostro provider a monte, Dropbox Sign. Stiamo monitorando per gli aggiornamenti da Dropbox Sign e pubblicheremo come si impara di più.
resolved
Il nostro fornitore a monte ha risolto il problema.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Integrazione Certn Non disponibile
Inizio 7 agosto 2026 alle ore 19:11 UTC · 1d 17h
IssuesIncidente minore
Componenti interessati
Assessments
identified
La nostra integrazione Certn Assessment non è attualmente disponibile a causa di un problema di connessione inaspettato con Certn. Stiamo lavorando con loro per risolverlo.
identified
Certn ha ripristinato l'accesso per la maggior parte dei conti interessati. Un piccolo numero di conti rimane influenzato e continuiamo a lavorare con Certn per ripristinarli
resolved
This incident has been resolved.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Elevato Ashby API Latency
Inizio 27 luglio 2026 alle ore 14:56 UTC · 6h 16m
IssuesIncidente minore
Componenti interessati
Ashby API
investigating
Stiamo sperimentando elevata latenza sulle API Ashby disponibili su api.ashbyhq.com, le richieste possono richiedere più tempo per essere elaborate o tempo libero del tutto.
Il team di Ingegneria sta indagando sul problema.
identified
Abbiamo mitigato il problema e i tempi di risposta sono tornati alla normalità.
Continueremo a lavorare verso la piena risoluzione.
identified
Stiamo continuando a lavorare per risolvere questo problema.
resolved
Questo incidente è stato risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Alcuni segni SSO possono fallire
Inizio 16 luglio 2026 alle ore 08:40 UTC · 2h 21m
OutageIncidente maggiore
Componenti interessati
Single Sign On
identified
Stiamo indagando su fallimenti intermittenti quando accedi ad Ashby usando SSO. Gli utenti interessati possono vedere un errore di login e la necessità di riprovare. Altri metodi di accesso e il resto di Ashby sono operativi normalmente. Il problema è causato da un incidente in un fornitore a monte. Il nostro team sta monitorando attivamente la situazione e pubblicherà un altro aggiornamento mentre impariamo di più.
identified
Stiamo continuando a monitorare un problema in cui alcuni utenti possono intermittently sperimentare un login fallito o timed-out quando si accede via SSO a causa di un problema nel nostro provider a monte. Se si preme un errore di accesso via SSO, si prega di riprovare. Se sei attualmente connesso, evita di registrarti mentre il problema persiste. Altri metodi di login, incluso il sign-in magic-link, non sono influenzati. Stiamo monitorando attivamente e pubblicheremo un altro aggiornamento come la situazione cambia.
monitoring
Il nostro fornitore a monte ha risolto l'incidente che interessa i sign-in SSO. Gli utenti dovrebbero ora essere in grado di accedere normalmente. Stiamo continuando a monitorare il recupero e forniremo un altro aggiornamento se la situazione cambia.
resolved
Questo incidente è stato risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Long-Running Loading Screens and Timeouts
Inizio 13 luglio 2026 alle ore 17:19 UTC · 0m
Pending
resolved
For approximately 11 minutes from 10:19 AM PDT to 10:30 AM PDT, Ashby users experienced long-running loading screens and, in some cases, errors. This was the result of requests to our servers taking too long to respond. Candidates applying for jobs were unaffected.
Our maintenance this weekend will address the root cause of this issue by increasing our database capacity.
Structured resume parsing unavailable
Inizio 8 luglio 2026 alle ore 00:40 UTC · 3h 37m
IssuesIncidente minore
Componenti interessati
Recruiting
identified
Due to an issue with a downstream provider, newly uploaded resumes are not being automatically parsed into structured data. Resume files remain available in the app, but contact info, work history, and plain-text content are not currently being extracted from newly-uploaded resumes. Application form autofill, AI job criteria evaluation, and resume-based search may be affected for new resumes. Email and Chrome extension resume imports may also fail until parsing is restored.
monitoring
Newly-uploaded resumes are now being parsed successfully. Resumes that failed to parse during the incident will be backfilled.
resolved
This incident has been resolved. Resumes that failed to parse during the incident have been backfilled.
Candidate PDF Export Errors
Inizio 6 luglio 2026 alle ore 18:30 UTC · 0m
Pending
resolved
From 11:30am until 1:40pm PDT, candidate PDF exports failed with a generic message. The cause of this issue has already been identified and fixed.
We are getting reports of Ashby being unavailable in Sydney. We're also getting limited reports of Ashby being unavailable in other regions, like Portland and San Francisco. We're working with an upstream provider to determine the root cause.
identified
Our upstream provider, Cloudflare, has confirmed a connectivity issue and is working on a fix.
resolved
Our upstream provider, Cloudflare, has implemented a fix and our tests indicate they have resolved the issue.
Degraded performance in Sydney region due to issues with upstream provider
We've confirmed Ashby is available again in the Sydney region. We will work with our upstream provider to understand what happened.
DropBox Sign updates not reflecting in Ashby
Inizio 24 giugno 2026 alle ore 21:16 UTC · 1h 5m
OutageIncidente maggiore
Componenti interessati
Dropbox Sign
identified
Starting at 4:30PM (UTC), Ashby stopped being able to process inbound data from Dropbox Sign. E-Signature requests were sent, but status updates were not recorded.
monitoring
A fix has been implemented, and data is in the process of being recovered.
resolved
This incident has been resolved.
Delays for some Email and Slack Notifications
Inizio 24 giugno 2026 alle ore 16:00 UTC · 0m
IssuesIncidente minore
resolved
We're experiencing an issue sending Slack and email notifications for interview reminders between 4:00PM and 5:00PM (UTC)
Delays for some Email and Slack Notifications
Inizio 22 giugno 2026 alle ore 16:00 UTC · 0m
IssuesIncidente minore
resolved
We're experiencing an issue sending Slack and email notifications for interview reminders between 4:00PM and 7:00PM (UTC)
Conditional offer fields do not respect conditions
Inizio 19 giugno 2026 alle ore 13:47 UTC · 33m
IssuesIncidente minore
Componenti interessati
Recruiting
identified
Conditional offer fields are not correctly respecting conditions, preventing some offers from being sent out. We have identified the root cause and are remediating.
monitoring
We have remediated the root cause and are monitoring.
resolved
This incident has been resolved.
Degraded integrations
Inizio 19 giugno 2026 alle ore 06:30 UTC · 0m
OutageIncidente maggiore
resolved
Integrations degraded due to an infrastructure issue. Affected services include Google Workspace integration (including sending via Gmail); ATS syncs; autocomplete for candidate resumes/locations; and some AI features.
We are aware of some customers being unable to load saved dashboards. We are investigating this issue.
monitoring
This issue has been diagnosed and a fix has been deployed. We're monitoring for further issues but expect this to be working for all customers now.
resolved
This incident has been resolved.
Job pages not working in Safari
Inizio 15 giugno 2026 alle ore 16:59 UTC · 2h 16m
OutageIncidente maggiore
Componenti interessati
Hosted Job Boards
identified
We've identified an issue that's causing embedded job pages to not load in Safari
identified
We've identified that this issue affects any job page (embedded or not) in Safari.
monitoring
We have implemented a fix and are monitoring. Affected candidates or any user will need to refresh any links from jobs.ashbyhq.com or you.ashbyhq.com.
resolved
This incident has been resolved.
postmortem
## **Summary**
On Monday, June 15, from approximately 4:00 AM PDT to 10:26 AM PDT, Safari and iOS users encountered an error with embedded and Ashby-hosted job boards \([jobs.ashbyhq.com](http://jobs.ashbyhq.com)\) and could not view or apply to jobs.
We became aware of the problem at 9:43 AM PDT and recovered at 10:26 AM PDT.
## **Why did this happen?**
Ashby's internal code build process processes the code that powers your hosted and embedded job boards. As part of our security practices, each file is published with verification data that browsers use to confirm the file they download is exactly what we intend to serve. We shipped a change to this build process that modified the files after their verification data had been generated, so the files no longer matched the verification data and failed to load in Safari and iOS mobile browsers. The same files did not fail in the same way in other browsers, such as Chrome and Firefox, which is why the failure appeared inconsistent amongst visitors.
## **How did we resolve this situation?**
After confirming the failure was tied to a recent deploy, we rolled back to a known-good state to restore service. We confirmed that job boards loaded correctly in Safari, on mobile devices, and in other browsers before resuming normal deployments.
## **How did we get to this point?**
The change altered our shipped code in a way we did not anticipate, and two gaps let it reach production undetected:
1. Our automated job board tests ran only against Chrome.
2. We didn’t have a check verifying file integrity at the point of publishing, where this particular failure surfaced.
## **What have we put in place to prevent this from happening in the future?**
1. We added an automated check that verifies file integrity immediately before publishing; any mismatch now blocks the deployment of updates to Ashby. We confirmed it catches this exact failure.
2. We corrected how integrity verification is applied to our job board code, so that all browsers enforce it consistently.
3. We expanded our automated job board tests to run against Safari and Firefox, not just Chrome.
4. We have added additional monitoring, including on mobile browsers, to alert us directly when a job board fails to load in this way.
AI Notetaker Issues Due to Upstream Provider
Inizio 2 giugno 2026 alle ore 14:55 UTC · 7h 2m
IssuesIncidente minore
Componenti interessati
AI Notetaker
identified
We are investigating an issue with the AI Notetaker which may affect the Meeting Bot's ability to attend a meeting
monitoring
All upstream provider issues have been resolved. We are investigating the affected AI Notetaker instances.
monitoring
Our upstream provider has indicated that their service is operating normally, and we consider the incident resolved. Please reach out to [email protected] in case you experience any delays or issues with AI notetaker calls going forward.
resolved
This incident has been resolved.
Ashby Unavailable
Inizio 1 giugno 2026 alle ore 06:33 UTC · 2h 31m
OutageIncidente maggiore
Componenti interessati
Job Post APIDocumentationGoogle GmailZoomJob FeedHRIS IntegrationSingle Sign OnMicrosoft 365GoogleHosted Job BoardsAI NotetakerAnalyticsChrome ExtensionAshby APIATS SyncDropbox SignHelp Center AI ChatRecruitingAssessmentsSendGrid Parse APISchedulingOffice 365AWSGoogle CalendarSendGrid API v3Magic LinkReports APIMobileGoogle Meet
investigating
We are currently investigating this issue.
investigating
We are currently investigating the issue
investigating
We are continuing to investigate this issue.
identified
We are seeing signs of recovery, though there may be residual instability. AI features will be unavailable as we mitigate the remaining issues.
monitoring
The application has recovered. AI features are still affected, and we are actively working to mitigate the issues.
monitoring
AI features are enabled again, and we're processing the backlog of accumulated work.
monitoring
All systems are now operational, we are continuing to monitor
resolved
This incident has been resolved.
postmortem
## **Summary**
On Sunday, May 31st, at 10pm PST, Ashby was slow and had a high error rate for approximately 1 hour, from 10pm to 11:10pm \(PST\).
During this time, the Ashby main application would have been slow, and approximately 50% of user actions would have resulted in Ashby displaying an error. Some candidates may have noticed a slower response to their job applications, but all applications were successful and none were lost.
## **Why did this happen?**
On Sunday, May 31st, at 4pm PST, an account with one of our AI providers became unavailable. As a result, calls to that provider started to error. These calls are configured to automatically retry periodically until they succeed, but the retries caused a steady increase in the number of such calls per minute. In turn, this drained the capacity of a shared subsystem that manages many different processes at Ashby.
In particular, that shared subsystem is used for storing user session data. As the shared subsystem became overwhelmed, user sessions became slower to respond.
This caused requests to our web servers to take significantly longer to process. Which then caused our web servers to begin running out of capacity.
At 6am, capacity reached a critical low. At this point, our system began rejecting user actions. This is done to prevent complete system failure.
## **How did we resolve the situation?**
At 10:04pm PST, our on-call engineers were notified. By 10:16pm PST, our on-call engineers were beginning an investigation.
At 11:03pm PST, we identified the subsystem that had reached capacity.
At 11:07pm PST, we stopped processing certain types of automated actions.
At 11:09pm PST, we identified the issue with the external provider and rectified it immediately.
At 11:10pm PST, error rates were down to 10%.
At 11:20pm PST, error rates were down to normal levels \(~0%\).
At 11:54pm PST, normal service was resumed, and no data was lost.
## **What have we put in place to prevent it from happening in the future?**
We’ve done an internal postmortem on this incident and have implemented or plan to implement a variety of changes that achieve three things:
1. Reduced the likelihood of future failure
2. Faster incident response times
3. Lower impact on customers in the event of failure
Specifically, we have done the following:
* We were already in the process of replacing the subsystem at the center of the outage. We have accelerated that work. The replacement is not vulnerable to this particular kind of failure.
* We’ve added additional monitoring around our AI providers to alert us to failures like this sooner.
* We are prioritizing a fix for the retry mechanism that led to this incident.
* We are migrating our user session storage to a new subsystem that is not vulnerable to this particular kind of failure.
Elevated error rate on job board API
Inizio 29 maggio 2026 alle ore 13:41 UTC · 2h 13m
IssuesIncidente minore
Componenti interessati
Job Post API
investigating
We are investigating intermittent elevated error rates on the job board API.
identified
We have identified the issue and are working on a fix.
monitoring
We have rolled out the fix and are monitoring performance.
resolved
This incident has been resolved.
Notes cannot be created by external recruiters
Inizio 28 maggio 2026 alle ore 13:34 UTC · 1h 40m
IssuesIncidente minore
Componenti interessati
Recruiting
identified
We have identified an issue with external/agency recruiters being unable to add notes to candidates' profiles. A fix is being deployed.
monitoring
We have deployed the fix and are monitoring the situation.