Cronologia delle interruzioni di Atera

1. 27 ottobre 2026 alle ore 14:39 UTCinvestigating

   Alcuni clienti non sono in grado di accedere app.atera.com. Cloudflare ha identificato un problema di terze parti che influisce sul traffico che passa attraverso i firewall dei fornitori esterni dopo gli aggiornamenti del firmware recenti. I clienti interessati possono vedere: ERR TIMED OUT sui siti HTTPS standard ERR EMPTY RESPONSE sulle porte HTTPS non standard (ad esempio, 8443) Cloudflare consiglia che questo possa essere risolto solo attraverso modifiche sul lato cliente, nel software firewall o nella configurazione di rete. Se sei interessato, controlla con il tuo fornitore di firewall o il team di rete. Ulteriori informazioni sono disponibili su: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

2. 27 ottobre 2026 alle ore 15:23 UTCmonitoring

   Cloudflare ha implementato una correzione. Ulteriori informazioni sono disponibili su: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

3. 27 ottobre 2026 alle ore 15:31 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 19 ottobre 2026 alle ore 06:27 UTCinvestigating

   Attualmente stiamo vivendo login lenti o inadeguati. Alcuni utenti potrebbero non essere in grado di firmare o possono vedere lunghi tempi di caricamento. Il nostro team sta indagando e condivideremo un aggiornamento a breve.

2. 19 ottobre 2026 alle ore 06:57 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

3. 19 ottobre 2026 alle ore 07:37 UTCidentified

   Abbiamo apportato alcune modifiche a livello del database per affrontare il problema delle prestazioni. Ora stiamo guardando attentamente i risultati e forniremo un altro aggiornamento presto.

4. 19 ottobre 2026 alle ore 14:21 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

5. 19 ottobre 2026 alle ore 18:56 UTCmonitoring

   Stiamo continuando a monitorare eventuali ulteriori problemi.

6. 20 ottobre 2026 alle ore 07:34 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 ottobre 2026 alle ore 12:48 UTCinvestigating

   Attualmente stiamo vivendo ritardi con i codici di verifica SMS 2FA per i servizi tra cui la funzione Work From Home, a causa di un parziale outage con Twilio, il nostro fornitore di terze parti.

2. 14 ottobre 2026 alle ore 07:10 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 22 giugno 2026 alle ore 04:10 UTCinvestigating

   We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.

2. 22 giugno 2026 alle ore 04:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 giugno 2026 alle ore 07:21 UTCresolved

   This incident has been resolved

1. 11 giugno 2026 alle ore 19:15 UTCidentified

   Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.

2. 23 giugno 2026 alle ore 13:52 UTCresolved

   This incident has been resolved.

1. 9 giugno 2026 alle ore 07:31 UTCinvestigating

   Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.

2. 9 giugno 2026 alle ore 08:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 giugno 2026 alle ore 10:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 giugno 2026 alle ore 11:32 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 9 giugno 2026 alle ore 12:31 UTCresolved

   This incident has been resolved.

1. 2 aprile 2026 alle ore 19:26 UTCinvestigating

   Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

2. 2 aprile 2026 alle ore 21:04 UTCinvestigating

   We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.

3. 2 aprile 2026 alle ore 21:38 UTCmonitoring

   The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.

4. 2 aprile 2026 alle ore 22:50 UTCresolved

   The issue has been identified and resolved.

1. 9 marzo 2026 alle ore 15:14 UTCinvestigating

   We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.

2. 9 marzo 2026 alle ore 16:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 marzo 2026 alle ore 17:11 UTCresolved

   This incident has been resolved.

1. 9 marzo 2026 alle ore 14:01 UTCinvestigating

   We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

2. 9 marzo 2026 alle ore 15:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 marzo 2026 alle ore 15:24 UTCresolved

   This incident has been resolved.

1. 22 febbraio 2026 alle ore 16:43 UTCinvestigating

   We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/

2. 22 febbraio 2026 alle ore 18:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 febbraio 2026 alle ore 19:08 UTCresolved

   This incident has been resolved.

1. 11 febbraio 2026 alle ore 23:47 UTCinvestigating

   Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.

2. 12 febbraio 2026 alle ore 00:42 UTCinvestigating

   Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.

3. 12 febbraio 2026 alle ore 01:13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 febbraio 2026 alle ore 01:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 12 febbraio 2026 alle ore 01:21 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 12 febbraio 2026 alle ore 01:30 UTCresolved

   This incident has been resolved.

1. 12 gennaio 2026 alle ore 11:48 UTCidentified

   Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12 gennaio 2026 alle ore 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 gennaio 2026 alle ore 15:08 UTCresolved

   This incident has been resolved.

1. 12 gennaio 2026 alle ore 10:28 UTCidentified

   Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12 gennaio 2026 alle ore 10:44 UTCidentified

   Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix.

3. 12 gennaio 2026 alle ore 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 gennaio 2026 alle ore 11:38 UTCresolved

   This incident has been resolved.

1. 5 gennaio 2026 alle ore 07:22 UTCinvestigating

   Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

2. 5 gennaio 2026 alle ore 07:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 gennaio 2026 alle ore 07:47 UTCresolved

   This incident has been resolved.

1. 5 dicembre 2025 alle ore 09:11 UTCinvestigating

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 5 dicembre 2025 alle ore 09:52 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 5 dicembre 2025 alle ore 10:18 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 alle ore 12:15 UTCidentified

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 18 novembre 2025 alle ore 13:24 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 18 novembre 2025 alle ore 16:12 UTCresolved

   This incident has been resolved.

1. 11 settembre 2025 alle ore 07:40 UTCinvestigating

   We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

2. 11 settembre 2025 alle ore 08:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 settembre 2025 alle ore 13:04 UTCresolved

   Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer

1. 24 luglio 2025 alle ore 15:50 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 24 luglio 2025 alle ore 16:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 luglio 2025 alle ore 16:32 UTCresolved

   This incident has been resolved.

1. 22 luglio 2025 alle ore 14:59 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 22 luglio 2025 alle ore 15:42 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

3. 22 luglio 2025 alle ore 16:28 UTCresolved

   This incident has been resolved.

1. 17 luglio 2025 alle ore 15:54 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 17 luglio 2025 alle ore 16:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 luglio 2025 alle ore 17:11 UTCresolved

   This incident has been resolved.