Cronologia delle interruzioni di Axcelerate

1. 1 settembre 2026 alle ore 01:20 UTCinvestigating

   Abbiamo rilevato più lento delle prestazioni del sistema attesi e sono attualmente in fase di indagine.

2. 1 settembre 2026 alle ore 01:36 UTCmonitoring

   Abbiamo identificato la causa del problema e continueremo a monitorare la situazione in quanto i server aXcelerate ritornano in uno stato stabile.

3. 1 settembre 2026 alle ore 02:00 UTCresolved

   Siamo lieti di annunciare che i problemi del server sperimentati in precedenza sono stati risolti.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 5 agosto 2026 alle ore 07:32 UTCinvestigating

   Stiamo attualmente indagando su un problema che riguarda il portale clienti. Stiamo lavorando a una risoluzione per questo problema.

2. 5 agosto 2026 alle ore 09:27 UTCresolved

   This incident has been resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 giugno 2026 alle ore 23:45 UTCidentified

   We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba We are working on a resolution. We thank you for your patience while we investigate further.

2. 2 giugno 2026 alle ore 02:01 UTCresolved

   This incident has been resolved.

1. 25 maggio 2026 alle ore 06:03 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 25 maggio 2026 alle ore 06:06 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 25 maggio 2026 alle ore 06:48 UTCresolved

   The issue has now been resolved, and servers have returned to normal.

1. 14 maggio 2026 alle ore 02:19 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 14 maggio 2026 alle ore 02:30 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 14 maggio 2026 alle ore 02:50 UTCresolved

   System performance has now returned to normal. We thank you for your patience in this matter.

1. 25 marzo 2026 alle ore 23:06 UTCinvestigating

   We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

2. 25 marzo 2026 alle ore 23:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 marzo 2026 alle ore 23:39 UTCidentified

   We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.

4. 26 marzo 2026 alle ore 00:12 UTCresolved

   This issue should now be resolved, thank you for your patience.

1. 27 febbraio 2026 alle ore 00:22 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 27 febbraio 2026 alle ore 00:45 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 27 febbraio 2026 alle ore 02:33 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 1 febbraio 2026 alle ore 23:02 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

2. 1 febbraio 2026 alle ore 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 febbraio 2026 alle ore 23:27 UTCresolved

   We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

1. 12 gennaio 2026 alle ore 04:52 UTCinvestigating

   We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 12 gennaio 2026 alle ore 06:53 UTCmonitoring

   A fix has been implemented for this issue. We are monitoring to confirm.

3. 13 gennaio 2026 alle ore 05:13 UTCresolved

   This incident has been resolved.

1. 9 gennaio 2026 alle ore 00:27 UTCinvestigating

   We are currently aware of an issue affecting the ability to sign into the aXcelerate App via Corporate Login. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 11 gennaio 2026 alle ore 22:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 gennaio 2026 alle ore 00:37 UTCresolved

   After monitoring, the issue has been confirmed to be resolved. We appreciate your patience in this matter.

1. 26 novembre 2025 alle ore 22:08 UTCinvestigating

   We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.

2. 27 novembre 2025 alle ore 01:00 UTCresolved

   This incident has been resolved.

1. 15 ottobre 2025 alle ore 23:54 UTCinvestigating

   We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.

2. 16 ottobre 2025 alle ore 00:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 ottobre 2025 alle ore 01:20 UTCresolved

   This incident has been resolved.

1. 30 settembre 2025 alle ore 04:52 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 30 settembre 2025 alle ore 05:19 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 30 settembre 2025 alle ore 05:48 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 18 settembre 2025 alle ore 05:52 UTCinvestigating

   We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

2. 18 settembre 2025 alle ore 05:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 settembre 2025 alle ore 06:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 settembre 2025 alle ore 08:48 UTCresolved

   A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

1. 14 settembre 2025 alle ore 23:51 UTCresolved

   Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.

1. 3 settembre 2025 alle ore 09:13 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.

2. 3 settembre 2025 alle ore 09:48 UTCresolved

   This incident has been resolved.

1. 6 luglio 2025 alle ore 22:53 UTCinvestigating

   We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.

2. 6 luglio 2025 alle ore 23:43 UTCidentified

   The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages

3. 7 luglio 2025 alle ore 05:09 UTCidentified

   Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages

4. 7 luglio 2025 alle ore 05:10 UTCresolved

   This incident has been resolved.

1. 17 giugno 2025 alle ore 23:56 UTCinvestigating

   We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.

2. 18 giugno 2025 alle ore 00:45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 giugno 2025 alle ore 02:09 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

4. 18 giugno 2025 alle ore 02:49 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 29 maggio 2025 alle ore 23:48 UTCinvestigating

   We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.

2. 30 maggio 2025 alle ore 01:35 UTCresolved

   We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.

1. 29 maggio 2025 alle ore 23:27 UTCinvestigating

   We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.

2. 30 maggio 2025 alle ore 01:07 UTCresolved

   We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.