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    Cronologia delle interruzioni di Betternow

    51 Betternow incidents · aprile 2017 — official updates, affected components, duration and resolution details.

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    retroattiva: errori di autorizzazione API

    Inizio 13 agosto 2026 alle ore 07:01 UTC · 0m

    OutageIncidente maggiore
    1. 13 agosto 2026 alle ore 07:01 UTCresolved

      Una nuova versione del servizio ha aggiunto una più rigorosa validazione delle credenziali API, che non ha correttamente rifiutato l'accesso per alcuni utenti con il codice di risposta HTTP 401. Abbiamo visto un aumento di 401 risposte da 2026-08-12 17:43 CEST fino a quando la validazione è stata ripristinata a 2026-08-13 08:41 CEST

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    VIpps/MobilePay errors

    Inizio 19 gennaio 2026 alle ore 10:45 UTC · 6h 47m

    IssuesIncidente minore
    Componenti interessati
    Donation Payment Processing
    1. 19 gennaio 2026 alle ore 10:45 UTCinvestigating

      We are currently investigating this issue.

    2. 19 gennaio 2026 alle ore 10:54 UTCmonitoring

      https://vipps.statuspage.io/incidents/0qmhyt9df92b according to Vipps a fix has been put into place. We are also seeing the error rate normalize.

    3. 19 gennaio 2026 alle ore 17:32 UTCresolved

      This incident has been resolved.

    Elevated Errors

    Inizio 17 dicembre 2025 alle ore 18:18 UTC · 36m

    OutageIncidente maggiore
    Componenti interessati
    api.betternow.orgBetterNow Platform
    1. 17 dicembre 2025 alle ore 18:18 UTCinvestigating

      We're experiencing an elevated level errors and are currently looking into the issue.

    2. 17 dicembre 2025 alle ore 18:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 dicembre 2025 alle ore 18:54 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Inizio 16 dicembre 2025 alle ore 18:14 UTC · 42m

    OutageIncidente maggiore
    Componenti interessati
    api.betternow.orgBetterNow Platform
    1. 16 dicembre 2025 alle ore 18:14 UTCinvestigating

      We are currently investigating this issue.

    2. 16 dicembre 2025 alle ore 18:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 dicembre 2025 alle ore 18:56 UTCresolved

      This incident has been resolved.

    Swish errors

    Inizio 22 ottobre 2025 alle ore 08:43 UTC · 4h 29m

    IssuesIncidente minore
    Componenti interessati
    Donation Payment Processing
    1. 22 ottobre 2025 alle ore 08:43 UTCidentified

      Some Swish payments are failing due to an issue with our upstream vendor. More information can be found at https://status.quickpay.net/cmh1pki2m04p95kv5jg6tkw0a

    2. 22 ottobre 2025 alle ore 13:12 UTCresolved

      This incident has been resolved.

    Swish payment issues

    Inizio 30 settembre 2025 alle ore 13:11 UTC · 1h 30m

    Pending
    Componenti interessati
    Donation Payment Processing
    1. 30 settembre 2025 alle ore 13:11 UTCinvestigating

      We are currently investigating this issue.

    2. 30 settembre 2025 alle ore 13:23 UTCidentified

      We have identified an issue at our upstream payment provider and have contacted them so that they can correct the issue. We have temporarily disabled Swish payments until the issue is resolved. Card, MobilePay, Vipps, and bank transfer payments are unaffected.

    3. 30 settembre 2025 alle ore 14:01 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 30 settembre 2025 alle ore 14:04 UTCmonitoring

      Our upstream payment provider has corrected the issue. The error was live between 10:20 and 15:18. Swish payments have now been enabled again. Our upstream payment provider will contact affected merchants with details about the issue.

    5. 30 settembre 2025 alle ore 14:41 UTCresolved

      This incident has been resolved.

    Increased error rate

    Inizio 10 giugno 2025 alle ore 14:49 UTC · 14h 54m

    OutageIncidente maggiore
    Componenti interessati
    api.betternow.orgBetterNow Platform
    1. 10 giugno 2025 alle ore 14:49 UTCinvestigating

      We are currently investigating this issue.

    2. 10 giugno 2025 alle ore 15:45 UTCidentified

      Our services are down due to a Heroku/Salesforce incident. https://status.salesforce.com/generalmessages/10001540 has more information on the outage.

    3. 10 giugno 2025 alle ore 16:23 UTCmonitoring

      We are seeing service recovery, however the Heroku/Salesforce incident is not resolved. We continue to monitor the system.

    4. 10 giugno 2025 alle ore 16:52 UTCmonitoring

      Heroku/Salesforce has updated their incident with the following: "Investigations are still ongoing. A permanent fix is in progress, and it will require disabling the configuration change that reintroduces impact." We take this to mean there is a possibility of more downtime before the incident is fully resolved. We will continue to monitor the system.

    5. 10 giugno 2025 alle ore 20:36 UTCmonitoring

      Heroku/Salesforce continue to work towards resolving the incident. The latest information can be found at https://status.salesforce.com/generalmessages/10001540 We will leave this incident open until the issue is fully resolved on their side. Our services have been operational since 16:21 UTC.

    6. 11 giugno 2025 alle ore 05:43 UTCresolved

      This incident has been resolved.

    Errors in fundraisers API endpoint

    Inizio 31 marzo 2025 alle ore 13:00 UTC · 2h 30m

    Pending
    1. 31 marzo 2025 alle ore 13:33 UTCresolved

      An error in a deploy caused an increased error rate for API requests to the fundraisers endpoint. The deploy has been rolled back as of 15:22 CEST

    Increase error rate

    Inizio 30 dicembre 2024 alle ore 16:46 UTC · 44m

    IssuesIncidente minore
    Componenti interessati
    api.betternow.orgBetterNow Platform
    1. 30 dicembre 2024 alle ore 16:46 UTCinvestigating

      We are currently investigating this issue.

    2. 30 dicembre 2024 alle ore 16:54 UTCidentified

      Autoscaling has caught up to the increased traffic and it looks like services are recovering

    3. 30 dicembre 2024 alle ore 16:59 UTCmonitoring

      Services are recovered, we continue to monitor traffic levels and error levels

    4. 30 dicembre 2024 alle ore 17:30 UTCresolved

      This incident has been resolved.

    Increased error rate

    Inizio 15 novembre 2024 alle ore 07:54 UTC · 2h 24m

    Pending
    Componenti interessati
    api.betternow.orgBetterNow Platform
    1. 15 novembre 2024 alle ore 07:54 UTCinvestigating

      We are currently investigating this issue.

    2. 15 novembre 2024 alle ore 09:44 UTCmonitoring

      Our autoscaling has caught up to a spike in requests and the error rate has normalized. We continue to monitor the health of the system.

    3. 15 novembre 2024 alle ore 10:18 UTCresolved

      This incident has been resolved.

    Errors with Swish payments

    Inizio 8 novembre 2024 alle ore 08:06 UTC · 1h 39m

    IssuesIncidente minore
    Componenti interessati
    Donation Payment Processing
    1. 8 novembre 2024 alle ore 08:06 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8 novembre 2024 alle ore 08:06 UTCinvestigating

      We are currently investigating this issue.

    3. 8 novembre 2024 alle ore 08:08 UTCinvestigating

      We see an elevated error rate for Swish payments for many merchants. More information can be found on the Swish status page at https://status.swish.nu/incidents/1fwn9ny2lsh3

    4. 8 novembre 2024 alle ore 09:45 UTCresolved

      Swish has resolved their incident. We continue to monitor the error rate for Swish payments. https://status.swish.nu/incidents/1fwn9ny2lsh3

    Downtime from 19:53-20:42 CET, October 28th

    Inizio 28 ottobre 2024 alle ore 19:00 UTC · 11h 30m

    OutageIncidente maggiore
    1. 29 ottobre 2024 alle ore 05:29 UTCresolved

      Our monitoring shows a period of downtime between 19:53 and 20:42 CET yesterday, October 28th. This was due to an issue with our upstream provider, the details are here: https://status.heroku.com/incidents/2721

    Increased response times

    Inizio 9 ottobre 2024 alle ore 13:21 UTC · 5h 13m

    IssuesIncidente minore
    Componenti interessati
    api.betternow.orgBetterNow Platform
    1. 9 ottobre 2024 alle ore 13:21 UTCinvestigating

      We're seeing longer response times than normal from some regions.

    2. 9 ottobre 2024 alle ore 13:33 UTCinvestigating

      For now it seems our monitoring from North America and South America are seeing the worst response times, while Europe and Asia-Pacific are only slightly elevated.

    3. 9 ottobre 2024 alle ore 13:58 UTCidentified

      This looks to be a repeat of yesterday's incident: https://status.heroku.com/incidents/2685

    4. 9 ottobre 2024 alle ore 16:44 UTCmonitoring

      We are seeing response times improve in all regions.

    5. 9 ottobre 2024 alle ore 18:35 UTCresolved

      This incident has been resolved.

    Increased response times

    Inizio 8 ottobre 2024 alle ore 17:10 UTC · 11h 5m

    IssuesIncidente minore
    Componenti interessati
    api.betternow.orgBetterNow Platform
    1. 8 ottobre 2024 alle ore 17:10 UTCinvestigating

      We're seeing much longer response times than normal from some regions.

    2. 8 ottobre 2024 alle ore 17:37 UTCinvestigating

      We continue to see excessive response times and we're still trying to determine the cause.

    3. 8 ottobre 2024 alle ore 18:13 UTCidentified

      Our upstream provider Heroku is reporting problems. Details are at https://status.heroku.com/incidents/2684

    4. 9 ottobre 2024 alle ore 04:15 UTCresolved

      This incident has been resolved.

    Increased error rate

    Inizio 7 ottobre 2024 alle ore 07:53 UTC · 2h 5m

    IssuesIncidente minore
    Componenti interessati
    api.betternow.orgBetterNow Platform
    1. 7 ottobre 2024 alle ore 07:53 UTCinvestigating

      We are currently investigating this issue.

    2. 7 ottobre 2024 alle ore 08:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 ottobre 2024 alle ore 09:59 UTCresolved

      This incident has been resolved.

    Increased error rate

    Inizio 26 settembre 2024 alle ore 11:49 UTC · 4h 38m

    OutageIncidente maggiore
    Componenti interessati
    api.betternow.orgBetterNow Platform
    1. 26 settembre 2024 alle ore 11:49 UTCinvestigating

      We are currently investigating this issue.

    2. 26 settembre 2024 alle ore 12:11 UTCmonitoring

      The error rate has returned to normal levels. We continue to monitor the system.

    3. 26 settembre 2024 alle ore 16:27 UTCresolved

      This incident has been resolved.

    Clearhaus payment issues

    Inizio 12 settembre 2024 alle ore 05:12 UTC · 12h 38m

    OutageIncidente maggiore
    Componenti interessati
    Donation Payment Processing
    1. 12 settembre 2024 alle ore 05:12 UTCidentified

      Clearhaus is reporting issues with an upstream provider https://status.clearhaus.com/incidents/hp85pwr0m3yp

    2. 12 settembre 2024 alle ore 05:13 UTCidentified

      From Clearhaus: "Our upstream provider has confirmed and is aware of a connectivity issue. Currently almost all authorizations, voids and Mastercard credits are impacted"

    3. 12 settembre 2024 alle ore 12:18 UTCmonitoring

      An update from Clearhaus: "We have seen a significant increase in approval rates and the connectivity is now back to normal. Due to the severity of this issue and the previous sudden change in approval rate we are still actively monitoring this situation." We will continue to monitor this as well.

    4. 12 settembre 2024 alle ore 17:49 UTCresolved

      This incident has been resolved.

    Increased error rate for Swish payments

    Inizio 5 luglio 2024 alle ore 07:10 UTC · 2h 25m

    IssuesIncidente minore
    Componenti interessati
    Donation Payment Processing
    1. 5 luglio 2024 alle ore 07:10 UTCinvestigating

      We are currently investigating this issue.

    2. 5 luglio 2024 alle ore 07:11 UTCinvestigating

      Swish has an incident open for this at https://status.swish.nu/incidents/6xqpkqcsy8bb

    3. 5 luglio 2024 alle ore 07:23 UTCmonitoring

      We are seeing a reduction in error rates and will continue to monitor the system and Swish's incident until it is resolved.

    4. 5 luglio 2024 alle ore 09:36 UTCresolved

      This incident has been resolved.

    Increased Error rate

    Inizio 25 aprile 2024 alle ore 10:15 UTC · 1h 33m

    Pending
    Componenti interessati
    api.betternow.orgBetterNow Platform
    1. 25 aprile 2024 alle ore 10:15 UTCinvestigating

      We are currently investigating this issue.

    2. 25 aprile 2024 alle ore 10:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 25 aprile 2024 alle ore 11:48 UTCresolved

      This incident has been resolved.

    Increased Error count

    Inizio 13 marzo 2024 alle ore 15:31 UTC · 34m

    OutageIncidente maggiore
    Componenti interessati
    api.betternow.orgBetterNow Platform
    1. 13 marzo 2024 alle ore 15:31 UTCinvestigating

      We are currently investigating this issue.

    2. 13 marzo 2024 alle ore 15:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 13 marzo 2024 alle ore 16:05 UTCresolved

      This incident has been resolved.