Cronologia delle interruzioni di Blend

1. 13 agosto 2026 alle ore 14:05 UTCinvestigating

   La miscela sta vivendo problemi con Chiusura che scorre da Encompass a Blend via EPC e PDD. Stiamo attivamente indagando sul problema e continueremo ad aggiornare come la situazione progredisce. I clienti che utilizzano il plug-in KM non sono colpiti.

2. 13 agosto 2026 alle ore 15:05 UTCinvestigating

   We are continuing to investigate this issue and will update as the situation progresses.

3. 13 agosto 2026 alle ore 15:41 UTCidentified

   We have identified the issue and are currently working on a fix. We will update this status as soon as the fix is deployed

4. 13 agosto 2026 alle ore 17:30 UTCmonitoring

   RESOLVED- We have deployed a fix to production that resolves the issue affecting closings sent from Encompass to Blend through EPC and PDD. Closing packages can now resume being sent to Blend. We appreciate your patience while we worked to restore this functionality.

5. 13 agosto 2026 alle ore 19:55 UTCresolved

   This incident has been resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 agosto 2026 alle ore 20:31 UTCidentified

   Per ICE Mortgage Technology's status page, some Encompass users are experiencing errors when sending Disclosures, receiving the message: "We are unable to send this request. Please ensure that you have a valid Consumer Connect site configured." ICE has identified this as related to a recent Encompass update (26.2.0.3) affecting third-party eDisclosure plugin functionality. Impact: Users may be unable to send Disclosures via Encompass on affected versions. If you are experiencing this issue, please refer to ICE's status page and contact Encompass/ICE support directly. We will continue to monitor and post updates here as we learn more.

2. 10 agosto 2026 alle ore 20:43 UTCidentified

   We are continuing to work on a fix for this issue.

3. 10 agosto 2026 alle ore 21:16 UTCidentified

   Per ICE Mortgage Technology's status page, some Encompass users are experiencing errors when sending Disclosures, receiving the message: "We are unable to send this request. Please ensure that you have a valid Consumer Connect site configured." ICE has identified the root cause as an issue introduced in the 26.1 August Service Pack, which added a Consumer Connect site check to the Disclosure workflow. ICE is working on a fix and will provide a target release once identified. Impact: Users may be unable to send Disclosures via Encompass on affected versions. If you are experiencing this issue, please refer to ICE's status page and contact Encompass/ICE support directly for the latest updates and resolution timing. We will continue to monitor ICE's status page and post updates here as we learn more.

4. 11 agosto 2026 alle ore 14:50 UTCresolved

   Per ICE Mortgage Technology's status page, a client-side fix for the Send Disclosures error has been released via critical patch 26.2.0.4, and has been deployed to both UAT and Production Encompass environments. Action required: To receive the patch, users will need to log out of the Encompass Smart Client and log back in. Several clients have confirmed service is restored after applying the patch. If you continue to experience issues sending Disclosures after logging back in, please reach out to the ICE/Encompass Support Team.

1. 31 luglio 2026 alle ore 14:19 UTCidentified

   Abbiamo confermato un problema che sta influenzando l'aggiornamento dello stato e la capacità di completare i pacchetti di chiusura per le chiusure ibride e RON in Blend. Docusign ha anche segnalato questi errori nella loro pagina di stato, https://status.docusign.com/. Stiamo monitorando la situazione da vicino e forniremo un aggiornamento come ulteriori informazioni diventano disponibili.

2. 31 luglio 2026 alle ore 16:12 UTCidentified

   Stiamo continuando a monitorare l'outage Docusign che sta attualmente influenzando la capacità di completare i pacchetti di chiusura per le chiusure ibride e RON in Blend. Docusign continua la loro indagine e si può controllare lo stato di questo incidente così come sulla loro pagina di stato, https://status.docusign.com/. Stiamo monitorando la situazione da vicino e forniremo un aggiornamento come ulteriori informazioni diventano disponibili. Nel frattempo, come precauzione, si consiglia di compilare qualsiasi chiusura che può essere influenzata oggi.

3. 31 luglio 2026 alle ore 17:38 UTCidentified

   Dopo un'ulteriore indagine, abbiamo individuato due questioni distinte che interessano la chiusura: RON Chiusura in Blend Signing Room: DocuSign sta attualmente segnalando un degrado di servizio che sta influenzando la capacità dei notai di completare una firma. Questo è iniziato il 30 luglio alle 19:53 UTC e può essere monitorato sulla pagina Stato DocuSign (https://status.docusign.com/). Chiusure ibride, Divulgazioni e Seguire Utilizzando eSign Funzionalità: L'estrazione sta causando una grande coda nel nostro servizio di documenti, che sta impedendo eSignatures di essere applicato ai documenti. Ciò influisce sui flussi di lavoro di chiusura ibridi e sui servizi di divulgazione e sui flussi di follow up che si basano sulla funzionalità eSign. I broker possono ancora essere in grado di completare i documenti, ma l'applicazione firma e gli aggiornamenti dello stato delle attività non vengono elaborati correttamente in questo momento. Nel frattempo, si consiglia di procedere con la chiusura della carta e la divulgazione fino a quando questo problema non è risolto.

4. 31 luglio 2026 alle ore 18:33 UTCidentified

   Il nostro team sta ancora indagando sulla causa principale del problema di disponibilità DocuSign e-sign in ambienti Blend, ma riteniamo che l'impatto sia legato ad un alto volume di eventi ricevuti da DocuSign come parte di una mitigazione di recupero alla loro estrazione il giovedì sera, 30 luglio. Il nostro team sta attualmente determinando i migliori passi successivi per implementare una strategia di recupero per riprendere la disponibilità di e-sign di produzione tramite DocuSign. L'attuale esperienza di prestito consente la firma elettronica dei documenti all'interno di DocuSign, tuttavia gli eventi di firma e di completamento dei pacchetti non vengono elaborati con successo tra DocuSign e Blend, e di conseguenza i compiti di documento e-sign non vengono impostati per completare con successo. Condivideremo più aggiornamenti non appena i nostri team avranno maggiori informazioni.

5. 31 luglio 2026 alle ore 19:45 UTCresolved

   Abbiamo scalato la capacità di elaborazione al nostro fine di lavorare attraverso il backlog di eventi di firma e completamento del pacchetto tra DocuSign e Blend. Questo backlog è ora completamente elaborato e le attività di e-sign documento riflettono con successo lo stato di completamento. RON, Chiusure ibride, Disclosure e Segui i flussi utilizzando la funzionalità eSign sono operativi normalmente. Grazie per la vostra pazienza mentre abbiamo lavorato attraverso questo problema.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 29 luglio 2026 alle ore 03:09 UTCinvestigating

   Attualmente la piattaforma Blend non è disponibile. I nostri team di prodotto e di ingegneria stanno attivamente indagando e forniremo aggiornamenti di stato frequenti a breve.

2. 29 luglio 2026 alle ore 03:34 UTCinvestigating

   Siamo nel processo di roll back il rilascio più recente che riteniamo sbloccare l'accesso alla produzione. Prevediamo che questo sia completo nei prossimi 10 minuti.

3. 29 luglio 2026 alle ore 04:02 UTCmonitoring

   Abbiamo confermato che il rollback di rilascio ha affrontato la disponibilità di produzione. Abbiamo confermato che questo outage solo impatto accesso alla produzione per i prestiti sulla piattaforma Blend Builder, e che la piattaforma di prestito è pienamente operativa. Stiamo monitorando le prestazioni del traffico sulla piattaforma Blend Builder, ma ci aspettiamo che questo sia completamente operativo come su 8:40pm PT.

4. 29 luglio 2026 alle ore 04:12 UTCmonitoring

   Tutti i monitor di Blend per il traffico sulla piattaforma Blend Builder mostrano la piena disponibilità di produzione e il recupero delle prestazioni e sono completamente operativi ora

5. 29 luglio 2026 alle ore 19:00 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 23 luglio 2026 alle ore 16:47 UTCinvestigating

   Siamo consapevoli di un problema che alcuni utenti della nostra integrazione Encompass Partner Document Delivery (PDD) possono sperimentare in questo momento. Il nostro team sta attivamente indagando sulla causa principale e lavorando per risolvere il problema il più rapidamente possibile. Apprezziamo la vostra pazienza.

2. 23 luglio 2026 alle ore 17:05 UTCinvestigating

   Siamo a conoscenza di un problema che sta causando ritardi con la nostra integrazione Encompass Partner Document Delivery (PDD). Le prestazioni API possono essere ritardate. Il nostro team sta attivamente indagando sulla causa principale e lavorando per risolvere il problema il più rapidamente possibile. Apprezziamo la vostra pazienza.

3. 23 luglio 2026 alle ore 18:29 UTCinvestigating

   Stiamo continuando a indagare sul problema che sta causando ritardi con la nostra integrazione Encompass Partner Document Delivery (PDD). Durante questo periodo le prestazioni API possono essere ritardate. Stiamo lavorando per risolvere questo problema il più rapidamente possibile. Apprezziamo la vostra pazienza.

4. 23 luglio 2026 alle ore 20:11 UTCinvestigating

   Il nostro team di Ingegneria continua a indagare attivamente il problema causando ritardi con la nostra integrazione Encompass Partner Document Delivery (PDD). Stiamo facendo progressi nell'isolamento della causa principale e stiamo lavorando per implementare una risoluzione il più rapidamente possibile. Continueremo a fornire aggiornamenti come ulteriori informazioni diventano disponibili.

5. 23 luglio 2026 alle ore 22:02 UTCresolved

   Il Blend Engineering Team ha identificato la causa dei ritardi intermittenti che interessano la nostra integrazione Encompass Partner Document Delivery (PDD) e il servizio è tornato alla normalità. Il nostro team di Ingegneria ha implementato mitigazioni per ripristinare la stabilità e continuerà a monitorare l'ambiente da vicino per garantire che il problema non si ripeta. Stiamo anche continuando a lavorare su ulteriori miglioramenti per rafforzare ulteriormente la resilienza dell'integrazione. Grazie per la vostra pazienza mentre abbiamo lavorato per risolvere questo problema.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 22 luglio 2026 alle ore 16:38 UTCinvestigating

   Stiamo attualmente indagando su un problema in cui gli utenti potrebbero non essere in grado di inviare i pacchetti di chiusura a Blend. Il nostro team sta lavorando attivamente per identificare la causa principale e ripristinare la funzionalità normale il più rapidamente possibile. Continueremo a monitorare la situazione da vicino e fornire ulteriori aggiornamenti come ulteriori informazioni diventano disponibili.

2. 22 luglio 2026 alle ore 17:52 UTCmonitoring

   Abbiamo identificato un problema che influisce sulla capacità di inviare pacchetti di chiusura. Una correzione è stata implementata, e stiamo monitorando attivamente il sistema per confermare che l'invio di funzionalità è stato completamente ripristinato. Forniremo un altro aggiornamento una volta che il problema è completamente risolto

3. 22 luglio 2026 alle ore 21:09 UTCresolved

   La soluzione per questo problema è ora stata dispiegata, e crediamo che la questione sia completamente risolta.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 22 giugno 2026 alle ore 16:37 UTCmonitoring

   We have confirmed an issue affecting delivery of multi-factor authentication codes sent via SMS short code. Twilio has also reported this outage on their status page, https://status.twilio.com/. Some users may experience delays receiving their authentication code or may not receive it at all.

2. 22 giugno 2026 alle ore 17:33 UTCmonitoring

   Twilio has observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. Twilio will provide another update in 2 hours or as soon as more information becomes available.

3. 22 giugno 2026 alle ore 19:57 UTCresolved

   The issue affecting delivery of multi-factor authentication codes sent via SMS short code appears to be resolved. Service has recovered, and users should now be able to receive MFA codes as expected.

1. 22 giugno 2026 alle ore 15:00 UTCmonitoring

   Cloudflare has reported an outage affecting its services. As a result, clients may experience intermittent errors, increased latency, or access issues. We are monitoring for any downstream impact to Blend services and are sharing Cloudflare's status page for the latest provider updates. Please refer to the Cloudflare status page https://www.cloudflarestatus.com for ongoing updates. We will continue to post updates here as needed.

2. 22 giugno 2026 alle ore 18:52 UTCresolved

   Cloudflare has reported that traffic engineering efforts have successfully mitigated the majority of congestion and packet drops. Please refer to the linked Cloudflare status page for the latest provider updates.

1. 10 giugno 2026 alle ore 17:06 UTCinvestigating

   We are currently investigating reports that Settlement Agents and borrowers are experiencing issues accessing closing documents. The impact includes: - Settlement Agents may be unable to complete tasks within Settlement Agent Workspace (workspace.blend.com) - Borrowers may be unable to complete tasks within their borrower portal - eSign closing packages may be blocked from being released to borrowers These issues may result in delays to scheduled closings. Our Engineering team is actively investigating the root cause and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.

2. 10 giugno 2026 alle ore 17:35 UTCinvestigating

   We are continuing to investigate an ongoing issue affecting portions of the Blend platform. While initial reports were related to closing document access, we are now seeing broader impact across multiple areas of the platform, including: General application slowness Disclosures failing to send Export failures Borrower portal and Settlement Agent Workspace performance issues Potential delays in closing-related workflows At this time, we believe a subset of clients may be affected, though our investigation is ongoing and we have not yet determined the full scope of impact. Our Engineering team is actively working to identify the root cause and restore normal platform functionality as quickly as possible. If you are experiencing any issues, please submit a ticket to Blend Support with details about the behavior you are encountering. This information will help us better understand the scope and impact of the incident. We will continue to provide updates as more information becomes available.

3. 10 giugno 2026 alle ore 18:41 UTCinvestigating

   Our Engineering team continues to actively investigate the issues impacting portions of the Blend platform. At this time, we have not yet identified the root cause of the incident and are working to isolate the source of the issue as quickly as possible. Customers may continue to experience: General application slowness Disclosures failing to send Export failures Borrower portal and Settlement Agent Workspace performance issues Delays in closing-related workflows To help ensure scheduled closings are not delayed, Settlement Agents who need to print closing packages should contact the lender directly to obtain the necessary documents. If you are experiencing any issues, please let us know in the existing email thread if you have an open ticket for this. Otherwise, please submit a ticket to Blend Support with details about the behavior you are encountering. This information will help us better understand the scope and impact of the incident. We understand the disruption this is causing and appreciate your patience while we work to identify and resolve the issue.

4. 10 giugno 2026 alle ore 20:48 UTCmonitoring

   We are observing improvements in platform performance and a reduction in reported issues. Our teams continue to investigate the underlying cause and are actively monitoring the environment. We are not yet ready to declare the incident fully resolved, but current indicators suggest the situation is improving. Additional details will be shared as they become available.

5. 10 giugno 2026 alle ore 22:02 UTCresolved

   This incident has been resolved.

1. 5 giugno 2026 alle ore 19:11 UTCidentified

   We are currently experiencing connectivity issues affecting the integration between Encompass and Blend, which is impacting the processing of disclosures. Preliminary investigation indicates this is due to a service degradation on our MuleSoft Middleware Platform (hosted by Salesforce). Our Engineering team is actively investigating the root cause and working toward a resolution. We apologize for any inconvenience this may cause and will provide further updates as new information becomes available.

2. 5 giugno 2026 alle ore 20:57 UTCidentified

   Current Status: We have confirmed with ICE (Encompass) that the ongoing connectivity issue is intermittent. As a result, some disclosures are successfully routing to borrowers, while others may experience failures or delays. Please make a retry attempt if you see a failure with the issue being intermittent the retry may allow the package to be delivered. Technical Update: Salesforce (MuleSoft) support has confirmed a platform-wide service disruption on their end. The Blend Engineering team is actively engaged on a live call with Salesforce Support to prioritize and accelerate a resolution specifically for our integration pathways. We are closely monitoring the situation and will provide further updates as the joint remediation efforts progress.

3. 5 giugno 2026 alle ore 23:22 UTCmonitoring

   We have received confirmation from ICE at approximately 3:30 PM PST that they are no longer experiencing the error that occurred this morning. Salesforce (MuleSoft) support has confirmed a platform-wide service disruption on their end. The Blend Engineering team is actively engaged with Salesforce Support to prioritize and accelerate a resolution specifically for our integration pathways. We are closely monitoring the situation and will provide further updates as the joint remediation efforts progress.

4. 8 giugno 2026 alle ore 14:04 UTCresolved

   This incident has been resolved.

1. 13 maggio 2026 alle ore 15:21 UTCinvestigating

   We are currently investigating an issue impacting Pipeline View search functionality. At this time, some users may be experiencing issues where Loan Originators and/or Loan Assignees are not appearing correctly in search results within the Pipeline View. As a result, users may be unable to effectively search and access portions of their pipeline. Our Engineering team is actively engaged and treating this as the highest priority. We will provide updates as soon as more information becomes available and work toward a resolution as quickly as possible.

2. 13 maggio 2026 alle ore 15:55 UTCresolved

   This incident has been resolved.

1. 24 aprile 2026 alle ore 16:21 UTCidentified

   We have been made aware of an Encompass outage that may be affecting exports, disclosure and document sync. Please visit the ICE status page for the latest updates: https://www.ice.com/status#mortgage-technology.

2. 24 aprile 2026 alle ore 18:56 UTCmonitoring

   Encompass updated their status indicating that they are now seeing high success rates across all production user connections. They will be continuing their efforts for complete stabilization.

3. 25 aprile 2026 alle ore 13:49 UTCresolved

   Encompass confirmed the issue on their end has been resolved and all services remain in a stable state.

1. 9 aprile 2026 alle ore 16:26 UTCinvestigating

   We are currently investigating an issue impacting access to Blend Beta environments. Users may encounter a 502 error when attempting to access these environments. Our team is actively working with engineering to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

2. 9 aprile 2026 alle ore 16:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 aprile 2026 alle ore 18:27 UTCinvestigating

   We are continuing to investigate the issue impacting access to Blend Beta environments. We believe we have identified the root cause, but are currently validating. Users may continue to encounter a 502 error when attempting to access these environments. Our team is actively validating the resolution to the root cause impacting Beta environments. At this time, we can confirm that only Beta environments were affected but we are continuing to monitor things and will provide more updates as they become available.

4. 9 aprile 2026 alle ore 20:06 UTCinvestigating

   The issue impacting Blend Beta environments has been resolved, and the beta environments are now functioning normally. We will continue to monitor closely to ensure ongoing stability. Please feel free to reach out to us if you encounter any issues. Thank you for your patience while we worked through this issue.

5. 9 aprile 2026 alle ore 20:07 UTCresolved

   The issue impacting Blend Beta environments has been resolved, and the beta environments are now functioning normally. We will continue to monitor closely to ensure ongoing stability. Please feel free to reach out to us if you encounter any issues. Thank you for your patience while we worked through this issue.

1. 8 aprile 2026 alle ore 16:54 UTCinvestigating

   We are currently experiencing delays in receiving support tickets due to an issue with our ticketing system provider. The root cause has been identified as an ongoing infrastructure issue impacting Freshdesk’s mail servers, which is preventing some emails from being successfully delivered into our system. As a result, tickets sent via email may be delayed or not received. Additionally, Microsoft is currently experiencing a broader service outage, which may also be contributing to the issue. Investigations are still ongoing to fully understand the impact. Recommended action: If you need immediate assistance, please reach out to our Support team via chat to ensure your request is received. We are actively working with our partners and will continue to share updates as more information becomes available.

2. 8 aprile 2026 alle ore 18:22 UTCidentified

   We are currently experiencing delays in receiving support tickets due to an issue with our ticketing system provider. The root cause has been identified as an ongoing infrastructure issue impacting Freshdesk’s mail servers, which is preventing some emails from being successfully delivered into our system. As a result, tickets sent via email may be delayed or not received. Additionally, Microsoft is currently experiencing a broader service outage, which may also be contributing to the issue. Investigations are still ongoing to fully understand the impact. Recommended action: If you need immediate assistance, please reach out to our Support team via chat to ensure your request is received. We are actively working with our partners and will continue to share updates as more information becomes available.

3. 8 aprile 2026 alle ore 21:36 UTCmonitoring

   We are seeing signs of recovery, and tickets are beginning to flow into our system again. We are cautiously optimistic that service is being restored, but we are continuing to monitor closely. Earlier today, an issue impacting email delivery to our ticketing system prevented some messages from being successfully converted into tickets. At this time, we cannot guarantee that all communications sent via email were received or processed. Action required: Please review any requests or updates you sent today and resend them to ensure we have received and can act on them. As a reminder, our chat support has remained fully operational throughout this incident and is always available if you need immediate assistance. We appreciate your diligence and patience while we work to confirm full resolution and will continue to provide updates as we validate stability.

4. 9 aprile 2026 alle ore 14:11 UTCresolved

   This incident has been resolved.

1. 5 marzo 2026 alle ore 22:00 UTCinvestigating

   We are currently observing integration connection errors impacting document generation workflows. This issue may prevent the successful issuance of disclosures and can also impact the synchronization of disclosure status updates between Blend and the client’s LOS. Our engineering team is actively investigating the root cause and working to determine the scope and impact. We will provide additional updates as more information becomes available.

2. 5 marzo 2026 alle ore 23:03 UTCidentified

   We have identified a short term update to resume successful document generation and disclosure issuance workflows. We are actively monitoring the system and working to replay events for any impacted loans. Our team is continuing to actively investigate the root cause of the integration connection errors to ensure all document generation and disclosure workflow traffic can be processed successfully. We will provide additional updates as soon as the long term root cause fix is identified.

3. 5 marzo 2026 alle ore 23:34 UTCmonitoring

   We have confirmed that our update to address the connection issues impacting document generation and disclosures workflows has resolved the errors observed earlier today. Our team is continuing to monitor for any further errors and replay events to mitigate any impacted loans. We will update this issue to resolved once all impact loan events have been addressed.

4. 6 marzo 2026 alle ore 04:22 UTCresolved

   This incident has been resolved.

1. 2 marzo 2026 alle ore 19:48 UTCinvestigating

   We are currently investigating API Gateway issues. Some clients may see 502 Bad Gateway errors or experience disruptions with API-related functionality, including document generation, disclosures, or exports. If you encounter any of these issues, please reach out to support so we can investigate. We will provide updates as more information becomes available.

2. 2 marzo 2026 alle ore 20:40 UTCmonitoring

   API-related functionality, including exports, document generation, and disclosures, is currently stable. We recently increased the number of API Gateway pods and continue to monitor traffic and performance. We are proactively tracking any failed exports and adjusting auto-scaling settings to maintain reliability.

3. 2 marzo 2026 alle ore 22:55 UTCresolved

   This incident has been resolved.

1. 11 febbraio 2026 alle ore 15:50 UTCinvestigating

   We are currently experiencing processing delays with manually tagged Hybrid closing packages. Our engineering team is actively investigating the root cause to restore normal processing speeds. In the meantime, we recommend sending closing packages as Traditional.

2. 11 febbraio 2026 alle ore 17:05 UTCresolved

   Resolved but still monitoring. Continue to send Hybrid Closing packages.

1. 20 gennaio 2026 alle ore 18:35 UTCinvestigating

   Starting at approximately 10:10am PST we began observing elevated traffic partially impacting API availability. Our team is actively working on preventing impact and restoring API availability.

2. 20 gennaio 2026 alle ore 20:00 UTCmonitoring

   At approximately 10:30am PST we adjusted our API services to address an increased volume of request errors. We have observed stable successful API request traffic since then. Our teams continue to actively monitor API performance.

3. 21 gennaio 2026 alle ore 00:59 UTCresolved

   This incident has been resolved.

1. 20 gennaio 2026 alle ore 15:13 UTCinvestigating

   We are currently investigating api failures.

2. 20 gennaio 2026 alle ore 16:45 UTCmonitoring

   At approximately 7:40am PST we deployed updates to some internal services that resolved all observed API request errors. We are actively monitoring for any further impact.

3. 21 gennaio 2026 alle ore 00:59 UTCresolved

   This incident has been resolved.

1. 14 gennaio 2026 alle ore 13:38 UTCinvestigating

   Investigation - We are aware of an issue impacting all logins (email and SSO), Our team is actively investigating the root cause and will provide updates as more information becomes available.

2. 14 gennaio 2026 alle ore 14:21 UTCinvestigating

   Our team is actively investigating the root cause of the login issue and will provide updates as more information becomes available.

3. 14 gennaio 2026 alle ore 15:11 UTCidentified

   Our team is actively working on a solution and will provide updates as more information becomes available.

4. 14 gennaio 2026 alle ore 15:28 UTCidentified

   We have identified the root cause of the issue impacting all logins (email and SSO), application creation, eClose, disclosures, and Public API. Our team is actively working a solution and will provide updates as more information becomes available.

5. 14 gennaio 2026 alle ore 16:35 UTCidentified

   Our team has made measurable progress and is still actively working on a solution. We will provide updates as more information becomes available

6. 14 gennaio 2026 alle ore 17:05 UTCmonitoring

   We are seeing signs of improvement on logins (emails and SSOs). Our Engineering team remains actively engaged and finalizing the mitigations on the affected services (eClose, magic link logins, disclosures, and TPRs). We will share additional updates as more information becomes available.

7. 14 gennaio 2026 alle ore 17:46 UTCmonitoring

   We are seeing signs of recovery on all logins, public API, and disclosures. Our engineering team remains actively engaged and finalizing the mitigations on the affected services (eClose and TPRs). We will share additional updates as more information becomes available.

8. 14 gennaio 2026 alle ore 18:42 UTCmonitoring

   We are seeing signs of recovery on all logins and disclosures. Our engineering team remains actively engaged and finalizing the mitigations on the affected services (eClose, public API, and TPRs). We will share additional updates as more information becomes available.

9. 14 gennaio 2026 alle ore 20:28 UTCmonitoring

   We have deployed the mitigation for the production API. We are aware that site access, export, and disclosures may have been affected during the deployment process and should have been fixed. We are monitoring the environment for further stability.

10. 14 gennaio 2026 alle ore 21:25 UTCmonitoring

    Earlier today, the platform experienced an unusually large surge of external traffic impacting authentication-related services, which led to intermittent access issues. During the incident, the following services were affected: - Core authentication (email+password logins, SSO, magic links, Blend Signing Room) - Public API (including exports, disclosures, and CRM integrations) Mitigations have been applied, system load has stabilized, and services are operating normally. A small number of users may briefly notice a browser warning when logging into Blend Signing Room (RONs); this does not impact functionality and is being resolved. We are continuing to monitor closely and will provide a follow-up once stability is fully confirmed.

11. 14 gennaio 2026 alle ore 22:45 UTCmonitoring

    Resolved / Monitoring — All Blend Platform services are operating normally. System load has stabilized. No new user-facing issues have been observed. We are continuing to address residual impacts from the earlier disruption. We will continue to monitor closely to ensure sustained stability and will provide an update if there are any material changes.

12. 15 gennaio 2026 alle ore 01:18 UTCmonitoring

    Monitoring — All Blend Platform services remain operational and stable. The issue with Blend Signing Room has been resolved. We are continuing to address residual impacts from today’s disruption. Manual Hybrid eClose: Close Ops is currently unable to process manual hybrid closings for packages with a closing date of 1/14. Please send any hybrid packages closing today as Traditional. We will provide an update when manual hybrid processing is restored.

13. 15 gennaio 2026 alle ore 02:56 UTCmonitoring

    Stable — All services are operating normally. The issue affecting manual hybrid closings has been resolved.

14. 17 gennaio 2026 alle ore 00:17 UTCresolved

    This incident has been resolved.