Cronologia delle interruzioni di Brainpop

1. 26 ottobre 2026 alle ore 18:07 UTCinvestigating

   Siamo consapevoli di un problema che impedisce ai video di caricare attraverso i prodotti BrainPOP. Abbiamo identificato la causa con uno dei nostri fornitori di servizi, che sta lavorando attivamente su una soluzione. Altre caratteristiche del sito rimangono disponibili. pubblicheremo un aggiornamento non appena i video lavoreranno di nuovo. Ci scusiamo per l'interruzione della vostra classe.

2. 26 ottobre 2026 alle ore 19:18 UTCmonitoring

   Una correzione è stata implementata e i video stanno caricando di nuovo attraverso i prodotti BrainPOP. Stiamo continuando a monitorare per confermare che tutto e' completamente restaurato.

3. 26 ottobre 2026 alle ore 20:01 UTCresolved

   Questo problema è stato risolto. L'estrazione è stata causata da un problema con uno dei nostri fornitori di servizi di terze parti. I video non sono stati disponibili nei prodotti BrainPOP per circa 2 ore questo pomeriggio e sono ora caricati normalmente. Grazie per la vostra pazienza, e ci scusiamo per la rottura alla vostra classe.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 28 settembre 2026 alle ore 14:20 UTCinvestigating

   Stiamo attualmente indagando su un problema che causa errori di login per alcuni utenti che firmano tramite Google Single Sign-On (SSO). Ciò riguarda un sottoinsieme di conti scolastici e distrettuali. Il nostro team di ingegneria sta lavorando attivamente per identificare la causa, e pubblicheremo un aggiornamento non appena avremo maggiori informazioni.

2. 28 settembre 2026 alle ore 16:14 UTCresolved

   Questo incidente è stato risolto. Ancora oggi, alcuni utenti hanno sperimentato guasti di accesso tramite Google Single Sign-On (SSO), che interessa un sottoinsieme di conti scolastici e distrettuali. Il nostro team di ingegneria ha identificato la causa sottostante e ha implementato una correzione, che è stata verificata come ripristinare l'accesso normale. Google SSO login funziona normalmente. Ci scusiamo per qualsiasi inconveniente che possa aver causato.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 luglio 2026 alle ore 18:10 UTCinvestigating

   Abbiamo identificato un problema di prestazioni del database che riguarda alcune funzionalità relative all'account e all'attività degli studenti. Alcuni utenti possono sperimentare errori o ritardi con la creazione dell'account, lo stato dell'account, o l'attività di salvataggio / sincronizzazione e il progresso. Stiamo applicando una soluzione. Durante questa finestra (circa 1 ora), alcune funzionalità che coinvolgono attività di salvataggio o di sincronizzazione degli studenti possono essere temporaneamente degradate o non disponibili. La maggior parte delle funzionalità del sito dovrebbe rimanere normale. Posteremo un aggiornamento una volta completata la correzione e confermata risolta.

2. 20 luglio 2026 alle ore 20:49 UTCresolved

   La correzione è stata applicata e abbiamo confermato che la creazione dell'account, lo stato dell'account e il risparmio/sincronizzazione delle attività funzionano normalmente. Tutte le funzionalità interessate sono tornate alla normalità. Grazie per la vostra pazienza mentre abbiamo risolto questo.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 18 maggio 2026 alle ore 13:01 UTCinvestigating

   this is a test

2. 18 maggio 2026 alle ore 13:02 UTCresolved

   test complete

1. 12 maggio 2026 alle ore 15:56 UTCinvestigating

   We are investigating an issue causing the site to be slow and intermittently unavailable. This issue recurred following a brief period of recovery earlier today. Our team is actively working toward a full resolution. We will provide updates as the situation develops. We apologize for the inconvenience.

2. 12 maggio 2026 alle ore 18:11 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 maggio 2026 alle ore 18:14 UTCresolved

   We have identified the root cause of this issue. A fix has been implemented and the site is operating normally. We are continuing to monitor to confirm full stability. We will follow up with a full incident report. We apologize for the disruption.

1. 12 maggio 2026 alle ore 14:12 UTCinvestigating

   We are currently investigating an issue that may be affecting some users. During this time, you may experience: - Errors or timeouts when loading content - Activity or progress not saving - Pages that are slow to load or unresponsive We are actively working to resolve this and will provide an update shortly. Thank you for your patience.

2. 12 maggio 2026 alle ore 14:50 UTCinvestigating

   We are continuing to investigate this issue. BrainPOP is currently unavailable. Our team is actively working on a resolution and we will provide another update shortly. We apologize for the inconvenience.

3. 12 maggio 2026 alle ore 15:04 UTCresolved

   BrainPOP is back online and operating normally. The issue affecting site availability has been resolved. We are continuing to monitor and will follow up with a full incident report. We apologize for the disruption.

1. 15 aprile 2026 alle ore 17:51 UTCinvestigating

   We’re currently experiencing intermittent performance issues across all sites. Some pages may load slowly or may not load at all. Our team is actively working to resolve this as quickly as possible. We’ll share updates here as soon as we have more information.

2. 15 aprile 2026 alle ore 18:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 aprile 2026 alle ore 18:10 UTCresolved

   The issue has now been resolved. We’ve verified that the site is functioning normally and performance has returned to expected levels. Thank you for your patience while we worked through this.

1. 20 ottobre 2025 alle ore 13:44 UTCinvestigating

   We are currently experiencing service issues due to an outage at Amazon Web Services (AWS), which is impacting many cloud-hosted websites and services. AWS has reported increased error rates and latencies across multiple services. Because BrainPOP is hosted via AWS infrastructure, this outage is affecting our connection, causing slower load times and intermittent accessibility. While the AWS issue is ongoing you may experience: - Slower than normal page loads - Intermittent outages or temporarily unreachable features We’re closely monitoring the situation and working to restore full performance as quickly as possible. For real-time updates on the AWS service status, please check: https://health.aws.amazon.com/health/status Thank you for your patience and understanding. We’ll post another update once the situation is fully resolved.

2. 20 ottobre 2025 alle ore 13:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 ottobre 2025 alle ore 19:36 UTCmonitoring

   As AWS continues to resolve their ongoing infrastructure issues, BrainPOP site performance has improved. Many users can now access and use the site normally, though some may still experience occasional slowness or brief interruptions. We are actively monitoring the situation and will provide additional updates as needed.

4. 20 ottobre 2025 alle ore 20:03 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 ottobre 2025 alle ore 23:45 UTCresolved

   As of 5:15 PM EST, BrainPOP website performance has returned to normal. All systems are operational, and users should now be able to log in and navigate the site without issues. The earlier slowdown and intermittent outages were caused by a widespread AWS infrastructure issue, which has now been resolved. We’ll continue to monitor performance closely, but no further impact is expected at this time. Thank you for your patience while we worked through this incident.

1. 10 marzo 2025 alle ore 13:35 UTCinvestigating

   Dear BrainPOP Users, We are currently experiencing performance issues across all BrainPOP sites. Our team is actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as we work toward a resolution. Thank you for your understanding, and we’ll have BrainPOP back up and running soon!

2. 10 marzo 2025 alle ore 13:36 UTCinvestigating

   We will provide updates as we work toward a resolution.

3. 10 marzo 2025 alle ore 14:55 UTCinvestigating

   We are continuing to investigate this issue.

4. 10 marzo 2025 alle ore 15:55 UTCresolved

   Dear BrainPOP Users, We’re happy to share that BrainPOP.com is now back up and running. Our team has implemented a fix, and the site should be fully accessible again. We are actively monitoring the system to ensure stability and will continue to monitor performance. If you experience any issues, please refresh your browser or contact our support team. Thank you for your patience and understanding—we appreciate you!

1. 2 luglio 2024 alle ore 12:55 UTCinvestigating

   Users in some regions may be experiencing 504 errors playing movies. We're looking into this issue with our CDN provider.

2. 2 luglio 2024 alle ore 14:25 UTCinvestigating

   We are continuing to investigate this issue with our provider.

3. 2 luglio 2024 alle ore 16:30 UTCidentified

   A workaround fix was applied and is working on BrainPOP movies. We should have an update on the other products in the next 30 minutes.

4. 2 luglio 2024 alle ore 17:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 luglio 2024 alle ore 17:29 UTCresolved

   This incident has been resolved.

1. 20 maggio 2024 alle ore 15:21 UTCinvestigating

   We are currently investigating an issue with LTI login errors to our application homepages. We are actively looking into this issue and will provide an update as soon as possible!

2. 20 maggio 2024 alle ore 17:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 maggio 2024 alle ore 18:02 UTCresolved

   This incident has been resolved.

1. 11 gennaio 2024 alle ore 21:25 UTCinvestigating

   Users may be experiencing errors playing some of our movies. We're looking into this issue with our CDN provider.

2. 11 gennaio 2024 alle ore 22:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 gennaio 2024 alle ore 15:36 UTCresolved

   This incident has been resolved.

1. 17 agosto 2023 alle ore 14:14 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 17 agosto 2023 alle ore 14:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 agosto 2023 alle ore 14:46 UTCresolved

   This incident has been resolved.

1. 28 novembre 2022 alle ore 14:42 UTCidentified

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 28 novembre 2022 alle ore 15:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 novembre 2022 alle ore 16:01 UTCresolved

   This incident has been resolved.

1. 1 agosto 2021 alle ore 00:00 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it!

2. 1 agosto 2021 alle ore 00:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 agosto 2021 alle ore 00:06 UTCresolved

   This incident has been resolved.

1. 19 luglio 2021 alle ore 19:54 UTCinvestigating

   We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

2. 19 luglio 2021 alle ore 20:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 luglio 2021 alle ore 20:28 UTCidentified

   We are continuing to work on a fix for this issue.

4. 19 luglio 2021 alle ore 21:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 luglio 2021 alle ore 21:25 UTCresolved

   This incident has been resolved.

1. 12 gennaio 2021 alle ore 19:01 UTCidentified

   Users may be experiencing site slowness, errors logging in, or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 12 gennaio 2021 alle ore 19:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 gennaio 2021 alle ore 19:29 UTCresolved

   This incident has been resolved.

1. 4 dicembre 2020 alle ore 19:16 UTCidentified

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 4 dicembre 2020 alle ore 20:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 dicembre 2020 alle ore 22:23 UTCresolved

   This incident has been resolved.

1. 19 novembre 2020 alle ore 18:21 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 19 novembre 2020 alle ore 18:38 UTCmonitoring

   Site performance has recovered, but we are still investigating the root cause of these issues and will continue to monitor.

3. 19 novembre 2020 alle ore 19:16 UTCresolved

   This incident has been resolved.

1. 9 ottobre 2020 alle ore 11:41 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 9 ottobre 2020 alle ore 12:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 ottobre 2020 alle ore 13:54 UTCidentified

   Our site issues appear to be related to an AWS outage in the Northeast Region. We are attempting to work around this issue to restore services to our sites, and will continue to update.

4. 9 ottobre 2020 alle ore 15:14 UTCidentified

   We have not been able to work around this outage to restore service to our sites, but are still working on mitigating the issue.

5. 9 ottobre 2020 alle ore 17:01 UTCidentified

   We are continuing to work on a fix for this issue.

6. 9 ottobre 2020 alle ore 17:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 9 ottobre 2020 alle ore 17:49 UTCmonitoring

   We are continuing to monitor for any further issues, but site service has been restored.

8. 9 ottobre 2020 alle ore 18:10 UTCresolved

   This incident has been resolved.