Cronologia delle interruzioni di Breeze Church Management

1. 6 agosto 2026 alle ore 15:35 UTCidentified

   We are currently investigating and have identified an issue with our processor where individual payments that make up August 6th's transfer is not loading as expected. This should not be impacting transfers to your bank account, only the reporting of payments that make up that transfer.

2. 6 agosto 2026 alle ore 17:11 UTCresolved

   We can confirm that payments are now loading again as expected for August 6th transfers!

1. 12 luglio 2026 alle ore 01:29 UTCinvestigating

   Il nostro team sta indagando su un problema che riguarda l'app Breeze Check In dove non mostra Brother Printers come previsto. Stiamo trattando questo come un problema molto urgente, e faremo ogni sforzo per farlo risolvere prima dei Servizi di Domenica. Il nostro incoraggiamento attuale è quello di disabilitare gli aggiornamenti automatici delle app nelle impostazioni di App Store. Condividiamo gli aggiornamenti qui come li abbiamo.

2. 12 luglio 2026 alle ore 03:08 UTCidentified

   Abbiamo identificato il problema causando il problema e stiamo lavorando per risolvere il problema il più rapidamente possibile. Condivideremo un altro aggiornamento a breve.

3. 12 luglio 2026 alle ore 04:29 UTCresolved

   Siamo tornati! Breeze Check Dovrebbe essere in funzione. Grazie per aver portato con noi.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 19 maggio 2026 alle ore 15:22 UTCidentified

   We are currently investigating and have identified an issue where customers using MinistrySafe's background checks are finding slow loading people pages and background check modals.

2. 19 maggio 2026 alle ore 16:39 UTCresolved

   The speed issue when loading background check and training modals has been resolved!

1. 29 aprile 2026 alle ore 16:32 UTCinvestigating

   We are aware of an issue where some customers are experiencing errors when attempting to access their Breeze account. Our Engineering team is investigating and will we provide an update here soon.

2. 29 aprile 2026 alle ore 17:47 UTCidentified

   Our team has identified the source of the issue and is working on the fix currently.

3. 29 aprile 2026 alle ore 19:07 UTCresolved

   This issue has been resolved and access restored to affected customers.

1. 10 marzo 2026 alle ore 18:06 UTCinvestigating

   We're aware of an issue that is affecting the delivery of texts through Breeze. Our Engineering teams are investigating.

2. 10 marzo 2026 alle ore 18:59 UTCmonitoring

   Our team has resolved the issue affecting texting and we can confirm that texts are sending. We are now working on updating the texts that were supposed to send during this incident to force them to send.

3. 10 marzo 2026 alle ore 19:07 UTCmonitoring

   All affected texts are now updated to send, however we do expect it to take a bit for them to all process.

4. 10 marzo 2026 alle ore 20:22 UTCresolved

   We're happy to report that all pending texts have sent as expected. Thank you for your patience!

1. 24 febbraio 2026 alle ore 22:33 UTCinvestigating

   We're investigating an issue where URLs are being redirected to breezechms.com incorrectly.

2. 24 febbraio 2026 alle ore 23:50 UTCresolved

   Resolved issue and all systems back to normal.

1. 25 gennaio 2026 alle ore 05:13 UTCmonitoring

   We are currently experiencing delays with SMS delivery and are working closely with our providers to resolve the issue as quickly as possible.

2. 25 gennaio 2026 alle ore 06:02 UTCmonitoring

   SMS delivery is improving as we work through the remaining queue, and we expect service to return to normal soon.

3. 25 gennaio 2026 alle ore 12:47 UTCmonitoring

   SMS deliveries are back to normal, though our team remains on standby monitoring performance to ensure everything stays on track.

4. 25 gennaio 2026 alle ore 16:55 UTCmonitoring

   Our Engineering teams are continuing to monitor texting volume through today. At times we are seeing delays in sending of around 20 minutes, however all texts are being sent. We will continue to pay close attention to our queues and will share more updates here as needed.

5. 6 febbraio 2026 alle ore 12:08 UTCresolved

   This incident has been resolved.

1. 12 gennaio 2026 alle ore 14:02 UTCinvestigating

   We are currently investigating an issue where Breeze Giving customers were charged a stripe_fee recently. Follow along for updates here as we work towards a resolution.

2. 12 gennaio 2026 alle ore 17:27 UTCidentified

   The issue has been identified and we are working with our processor now to correct any charges.

3. 13 gennaio 2026 alle ore 13:10 UTCmonitoring

   A fix has been implemented and incorrect fees should no longer be charging. If you were charged a fee, you will automatically be refunded in the next 4-5 business days. We will continue to monitor the results as the week goes on.

4. 19 gennaio 2026 alle ore 19:40 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 19 gennaio 2026 alle ore 19:41 UTCresolved

   This incident has been resolved.

1. 12 novembre 2025 alle ore 19:01 UTCinvestigating

   Our teams are aware of an issue affecting the exporting Directory and Tax Statements. We will provide updates shortly.

2. 12 novembre 2025 alle ore 19:33 UTCinvestigating

   Our Engineering teams have pinpointed the cause of this issue and are working on a fix.

3. 12 novembre 2025 alle ore 19:44 UTCresolved

   Our Engineering teams have resolved the issues affecting exporting and things are working as expected!

1. 30 ottobre 2025 alle ore 19:14 UTCinvestigating

   We've identified that emails scheduled outside of People Beta (Tags, Legacy People, Giving Reports, etc) are not scheduling or sending as expected. Our team is engaged and working on the issue. Emails scheduled through People Beta through the new email modals (Basic / Design) are working as expected, and emails sent now through legacy modals are also working as expected. Reports of similar issues regarding texting are being further investigated

2. 30 ottobre 2025 alle ore 20:02 UTCmonitoring

   We have implemented a fix for the scheduling of emails outside of People Beta (Tags, Legacy People, Giving Reports, etc) and can confirm it's working as expected now.

3. 30 ottobre 2025 alle ore 21:09 UTCresolved

   We're happy to say that this is confirmed to be resolved and there are no lingering issues with scheduling emails.

1. 20 ottobre 2025 alle ore 15:16 UTCinvestigating

   Due to an issue affecting a key system provider, we are aware that some customers are experiencing errors with some functions within Breeze. Customers may experience delayed text or email sends, or other errors across the product. While this is completely external to our products, our Engineering teams are monitoring very closely to mitigate any affects for our customers.

2. 20 ottobre 2025 alle ore 18:57 UTCmonitoring

   Our Engineering teams are continuing to monitor our products and ensure reliability. Our provider is seeing improvement, however they are still reporting issues.

3. 20 ottobre 2025 alle ore 22:31 UTCresolved

   As our provider has recovered from their issue our teams are confirming that things are working as expected. There will be some tasks that could be delayed for some customers (potentially items like automated emails, texts, etc) however these should be sending through as expected and no action is needed.

1. 25 settembre 2025 alle ore 15:47 UTCinvestigating

   Our teams are aware of an issue affecting the exporting from People. We will provide updates shortly.

2. 25 settembre 2025 alle ore 16:53 UTCresolved

   Our Engineering teams have resolved the issues affecting exporting and things are working as expected!

1. 23 settembre 2025 alle ore 17:47 UTCinvestigating

   We're investigating reports of issues accessing some Breeze pages or performing actions. Our Engineering teams are working on this right now.

2. 23 settembre 2025 alle ore 18:18 UTCmonitoring

   Our team has resolved the issues that were causing this and we're monitoring to ensure all functions are working as expected

3. 23 settembre 2025 alle ore 18:43 UTCresolved

   We're happy to report that things have returned to normal! Please reach out to our teams if you experience any issues or concerns.

1. 5 settembre 2025 alle ore 16:18 UTCmonitoring

   We've created a new incident here on our Status page as we've seen customers continue to see these charges appear, however there is no action needed from customers. --- We're aware that some of our customers using Breeze Giving are seeing a recent "stripe_fee" on their transaction reports. This is an incorrect fee being assessed and we're working with our Giving Processor (Stripe) to ensure this is resolved, and these fees refunded as quickly as possible. Those experiencing this will NOT need to contact our team for verification as we're able to see impact and resolve.

2. 19 settembre 2025 alle ore 17:42 UTCresolved

   This incident has been resolved and refunds for incorrect fees have been processed for affected organizations.

1. 4 settembre 2025 alle ore 12:52 UTCinvestigating

   We're aware of an issue affecting the Breeze Admin App where it is showing "Something went wrong" for all users.

2. 4 settembre 2025 alle ore 15:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 settembre 2025 alle ore 15:53 UTCidentified

   We’ve identified the issue with the Breeze Admin App and are working on a fix. We’ll share another update shortly.

4. 4 settembre 2025 alle ore 18:13 UTCidentified

   We’ve identified the fix for the Breeze Admin App and are waiting on approval from the app store. We’ll share another update shortly.

5. 5 settembre 2025 alle ore 16:14 UTCresolved

   Our team has been able to resolve the issue with the Breeze app. This did require an update through the App Store so if you are experiencing any issues, please be sure to update to the latest version.

1. 2 settembre 2025 alle ore 16:19 UTCidentified

   We're aware that some of our customers using Breeze Giving are seeing a recent "stripe_fee" on their transaction reports. This is an incorrect fee being assessed and we're working with our Giving Processor (Stripe) to ensure this is resolved, and these fees refunded as quickly as possible. Those experiencing this will NOT need to contact our team for verification as we're able to see impact and resolve.

2. 4 settembre 2025 alle ore 00:33 UTCresolved

   We've confirmed that the charges are not continuing and are working with our partner to ensure that all are being refunded automatically. We're marking this as resolved and will work directly with any affected customers to ensure this is handled.

1. 20 agosto 2025 alle ore 15:05 UTCinvestigating

   Our teams are aware of an issue affecting the loading of the Breeze Admin App. This appears to be an issue with an upstream provider, however we are working to ensure this is resolved as quickly as possible.

2. 21 agosto 2025 alle ore 00:24 UTCinvestigating

   We've confirmed there is an issue with an upstream provider that is causing issues in the Breeze Admin App. We encourage you to use Breeze directly from your device's browser as we continue work to fully resolve this issue.

3. 21 agosto 2025 alle ore 18:21 UTCmonitoring

   A full resolution is still underway. This issue originated with an upstream provider and while we are currently awaiting approval from the Google Play Store, we are back up and running in the Apple App store. You may experience slightly difference experiences in this version of the app compared to the previous version. We’re monitoring for these differences. We’ll share another update shortly.

4. 23 agosto 2025 alle ore 11:32 UTCmonitoring

   We have released a new version of the Breeze Admin App in both the Apple App and Google Play stores which resolves this issue for both iOS and Android users. If you are experiencing this please visit the App Store and check for an update. If you are not able to do the update, deleting the app and reinstalling it should also give you the latest version. We will continue to keep this incident updated as we verify full resolution for all users.

5. 25 agosto 2025 alle ore 13:46 UTCresolved

   We’re back! Both Breeze admin apps should be up and running for both IOS and Android. Thanks for bearing with us.

1. 1 agosto 2025 alle ore 17:54 UTCinvestigating

   We’re noticing slower delivery times with SMS/Texting for some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.

2. 1 agosto 2025 alle ore 19:10 UTCmonitoring

   SMS/Texting appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.

3. 1 agosto 2025 alle ore 21:02 UTCresolved

   We’re back! SMS/Texting should be up and running. Thanks for bearing with us.

1. 24 luglio 2025 alle ore 14:35 UTCinvestigating

   Our teams are aware of an issue where an error is being shown for some attempting to send texts. The root cause is related to numbers that are incorrectly formatted in the profiles. We're also investigating an issue where scheduling texts at a custom time is resulting in an immediate send. We'll provide updates through this page.

2. 24 luglio 2025 alle ore 15:45 UTCinvestigating

   Our Engineering teams are continuing to work to solve the issues regarding texts.

3. 24 luglio 2025 alle ore 16:57 UTCidentified

   Our teams have resolved the issue where an error is being shown for some attempting to send texts. The root cause was related to numbers that are incorrectly formatted in the profiles. We're are still investigating an issue where scheduling texts at a custom time is resulting in an immediate send. We'll continue to provide updates through this page.

4. 24 luglio 2025 alle ore 18:26 UTCresolved

   We’re back! Scheduled texts should be up and running as expected now. Thanks for bearing with us.

1. 17 luglio 2025 alle ore 20:46 UTCinvestigating

   Our teams are investigating reports of emails not sending through as expected. Initial indications are system generated emails are the most affected. We'll provide additional updates soon

2. 17 luglio 2025 alle ore 21:08 UTCidentified

   Our teams have identified the source of the issue and are working to resolve

3. 17 luglio 2025 alle ore 21:24 UTCidentified

   Our Engineering team is preparing to deploy a fix for this issue.

4. 17 luglio 2025 alle ore 21:39 UTCresolved

   This issue has been fully resolved for our teams and we are seeing these emails send through as expected.