Cronologia delle interruzioni di Bugcrowd

1. 15 settembre 2026 alle ore 06:07 UTCinvestigating

   C'è un problema nella piattaforma che riguarda l'elaborazione di posti di lavoro asincroni, in particolare quelli relativi alla ricerca e agli indici. Attualmente stiamo indagando e aggiorneremo a breve.

2. 15 settembre 2026 alle ore 07:05 UTCidentified

   Crediamo di aver identificato la causa (un servizio dipendente lento all'interno di una chiamata di indicizzazione asincrona) e sono nel processo di spingere una correzione.

3. 15 settembre 2026 alle ore 08:21 UTCidentified

   Il cambiamento spinto non ha prodotto una correzione, stiamo continuando a lavorare sul problema ed esplorare la correzione in più profondità.

4. 15 settembre 2026 alle ore 09:14 UTCidentified

   Una correzione è stata implementata, e le code di lavoro asincrono vengono elaborate (così come il backlog).

5. 15 settembre 2026 alle ore 09:15 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

6. 15 settembre 2026 alle ore 10:00 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 26 febbraio 2026 alle ore 05:08 UTCidentified

   We have identified an issue with Hacker / Researcher logins to the platform - currently you may receive a 500 error when logging in. We have applied a fix and are awaiting that to take effect.

2. 26 febbraio 2026 alle ore 05:25 UTCmonitoring

   Logins should be functioning as normal, but we will continue monitoring the situation.

3. 26 febbraio 2026 alle ore 05:33 UTCresolved

   This incident has been resolved.

1. 22 ottobre 2025 alle ore 00:14 UTCinvestigating

   There's an ongoing issue in Tracker that is resulting in users experiencing 500 HTTP responses from the server. We have found a potential cause for this and currently working towards fixing this asap.

2. 22 ottobre 2025 alle ore 00:30 UTCmonitoring

   We have applied a fix for this and currently monitoring the issue.

3. 22 ottobre 2025 alle ore 00:50 UTCresolved

   This incident has been resolved.

1. 24 luglio 2025 alle ore 21:33 UTCinvestigating

   We're currently working with a vendor to resolve an issue in our authentication processes, at the moment new users, users who haven't haven't logged in for awhile, and users who have changed their password will be unable to login to the platform.

2. 25 luglio 2025 alle ore 01:28 UTCmonitoring

   We've implemented a remediation and are now recovering.

3. 25 luglio 2025 alle ore 02:15 UTCresolved

   This incident has been resolved.

1. 10 aprile 2025 alle ore 18:45 UTCidentified

   We've identified another issue that is preventing us from sending platform emails and are working with our vendor to get it resolved but there is no ETA currently.

2. 11 aprile 2025 alle ore 06:50 UTCresolved

   Email sending from the platform is functional again.

1. 9 aprile 2025 alle ore 01:18 UTCidentified

   We've identified an issue that is preventing us from sending platform emails (e.g. program updates, password resets, etc). We are working on a fix but there is no ETA currently.

2. 9 aprile 2025 alle ore 05:20 UTCresolved

   Email sending from the platform is functional again.

1. 14 novembre 2024 alle ore 03:02 UTCidentified

   An issue with request rate-limiting is/was preventing POST requests from competing correctly. A fix is being deployed.

2. 14 novembre 2024 alle ore 03:21 UTCresolved

   This incident has been resolved.

1. 11 settembre 2024 alle ore 01:24 UTCidentified

   A dependency upgrade has caused unexpected errors in our production environment. The team is reverting the code change and we expect the error to be resolved in the next 20 minutes.

2. 11 settembre 2024 alle ore 01:51 UTCresolved

   This incident has been resolved.

1. 8 agosto 2024 alle ore 01:24 UTCinvestigating

   Currently the tracker portal, researcher portal and even the marketing site is down. We are investigating the issue. We will keep you posted on the progress.

2. 8 agosto 2024 alle ore 01:37 UTCresolved

   We have identified the problem and applied a fix for the issue. The services are now back up and we are currently monitoring the platform.

1. 4 luglio 2024 alle ore 10:20 UTCidentified

   Monitoring has alerted us to an issue with incoming webhook processing. The issue with the backend service has been identified and we are taking steps to remediate it, but while this is occurring there will be delays in inbound webhook processing.

2. 4 luglio 2024 alle ore 11:21 UTCmonitoring

   The backend service that processes inbound webhooks has recovered, and is processing the backlog of webhook events.

3. 4 luglio 2024 alle ore 11:28 UTCresolved

   Backlog processing has completed, systems have returned to normal.

1. 8 marzo 2024 alle ore 05:21 UTCinvestigating

   One of our internal services is experiencing errors. We have initiated a workaround and meanwhile investigating the cause. You may notice several parts of the tracker and researcher portal might be resulting in errors as a result of this.

2. 8 marzo 2024 alle ore 06:02 UTCinvestigating

   We have applied a temporary fix for the issue and the error rate has dropped. We are continuing to monitor and also investigating the root cause.

3. 8 marzo 2024 alle ore 06:27 UTCresolved

   Root cause has been identified and the issue has been resolved. We will continue to monitor though.

1. 14 giugno 2023 alle ore 02:01 UTCinvestigating

   We are currently experiencing issues with the outbound webhooks being broken. We are diagnosing this and will update the progress along the way.

2. 14 giugno 2023 alle ore 02:34 UTCidentified

   Our proxy was experiencing problems due to unexpected behaviour of the dependant AWS service(s). The exact root cause is still unclear and we have filed a support ticket with AWS to understand the same.

3. 14 giugno 2023 alle ore 02:40 UTCresolved

   The issue has resolved automatically. Will co-ordinate with the cloud provider support team for the RCA.

1. 14 marzo 2023 alle ore 06:22 UTCidentified

   We've identified that there is an issue with the tracker and researcher portal currently that is causing the site to either not load, or load very slowly. We are working to rectify the problem.

2. 14 marzo 2023 alle ore 07:06 UTCmonitoring

   A fix is rolling out and site performance should be returning to normal.

3. 14 marzo 2023 alle ore 07:46 UTCresolved

   This incident has been resolved.

1. 8 febbraio 2023 alle ore 01:54 UTCidentified

   We are investigating an issue with indexed submissions and search currently - some functions involving submission retrieval are impacted at the moment.

2. 8 febbraio 2023 alle ore 02:29 UTCidentified

   We have identified a fix and are currently rolling it out.

3. 8 febbraio 2023 alle ore 02:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 febbraio 2023 alle ore 03:13 UTCresolved

   This incident has been resolved.

1. 3 dicembre 2022 alle ore 22:22 UTCidentified

   A mail provider is having issues which is leading to researcher emails going to bugcrowdninja.com addresses being delayed or not delivered. We are currently working with the provider to rectify the issue.

2. 4 dicembre 2022 alle ore 03:08 UTCresolved

   The mail provider has resolved the issue.

1. 28 giugno 2022 alle ore 02:14 UTCmonitoring

   The previous maintenance was resolved early, and maintenance is still continuing. We will update on this new incident until the maintenance is complete.

2. 28 giugno 2022 alle ore 02:33 UTCresolved

   Database maintenance has been completed.

1. 21 giugno 2022 alle ore 06:46 UTCidentified

   We have identified a current issue with our CDN that fronts all of the Bugcrowd sites. While this is ongoing, Bugcrowd is currently unavailable. Incoming and outgoing webhooks are unaffected.

2. 21 giugno 2022 alle ore 07:24 UTCmonitoring

   The CDN has recovered and our sites are accessible. We are monitoring the situation.

3. 21 giugno 2022 alle ore 09:06 UTCresolved

   This incident has been resolved.

1. 8 giugno 2021 alle ore 10:24 UTCidentified

   www.bugcrowd.com and numerous other sites on the internet are currently suffering from an external provider's outage. We are continuing to monitor the situation and will provide further updates as they become available.

2. 8 giugno 2021 alle ore 11:22 UTCmonitoring

   The external provider issue is reportedly resolved and we are continuing to monitor availability.

3. 8 giugno 2021 alle ore 13:30 UTCresolved

   The external provider has resolved the issue, and www.bugcrowd.com is continuing to function normally.

1. 11 febbraio 2021 alle ore 23:07 UTCinvestigating

   Our API is experiencing elevated error rates. We are investigating and will keep you posted.

2. 12 febbraio 2021 alle ore 00:07 UTCresolved

   This incident has been resolved.

1. 13 settembre 2020 alle ore 07:13 UTCinvestigating

   Our hosting provider for our home page is having issues. We are investigating

2. 13 settembre 2020 alle ore 07:29 UTCmonitoring

   Our provider appears to have resolved the issue. We will continue to monitor

3. 13 settembre 2020 alle ore 07:51 UTCresolved

   This incident has been resolved.