Cronologia delle interruzioni di Catchpoint

1. 27 agosto 2026 alle ore 19:36 UTCidentified

   Stiamo attualmente indagando su un problema che riguarda il Portale che colpisce un sottoinsieme molto piccolo dei nostri utenti. Stiamo lavorando con il nostro team di Ingegneria per risolvere il problema.

2. 27 agosto 2026 alle ore 21:54 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 28 agosto 2026 alle ore 14:20 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 agosto 2026 alle ore 13:44 UTCresolved

   We identified and resolved an issue affecting SSL tests running on the US East Backbone and Cloud nodes from August 14, 2026, at 10:28:00 UTC to 13:14:10 UTC.

1. 22 giugno 2026 alle ore 19:57 UTCinvestigating

   Stiamo indagando su un problema che riguarda i nodi di spina dorsale in Australia. Tutti gli altri nodi funzionano normalmente. Stiamo lavorando con i nostri fornitori regionali per risolvere il problema il più rapidamente possibile e fornirà aggiornamenti come diventano disponibili.

2. 26 giugno 2026 alle ore 16:23 UTCinvestigating

   Abbiamo completato il disuso di tutti i nodi di monitoraggio Sydney e Melbourne, e ora sono completamente operativi. I nodi rimanenti ad Adelaide, Brisbane, e Perth sono programmati per essere non utilizzati la prossima settimana. Ti forniremo un altro aggiornamento una volta completato. Grazie per la vostra pazienza mentre continuiamo a ripristinare il servizio in tutte le posizioni rimanenti.

3. 30 giugno 2026 alle ore 08:05 UTCresolved

   Questo Incidente è ora risolto e tutti i nodi sono ora in pausa.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 11 maggio 2026 alle ore 20:04 UTCidentified

   We have identified an issue where certain alert emails may not be delivered to recipients. Our team is looking into this on priority and is currently investigating the cause and impact. We will provide an update as soon as we have more information. Please contact us at [email protected] if you need any further assistance or information.

2. 11 maggio 2026 alle ore 21:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 maggio 2026 alle ore 13:17 UTCresolved

   This incident has been resolved.

1. 8 maggio 2026 alle ore 11:53 UTCinvestigating

   We are currently investigating an issue affecting nodes in the APAC region (excluding China) that began around 11:20 UTC. Impacted nodes may not be running tests as expected. Our team is actively working to resolve the issue and restore normal operations.

2. 8 maggio 2026 alle ore 12:12 UTCmonitoring

   A fix was implemented around 11:46 UTC for the issue. Data collection and test execution have resumed, and we are continuing to monitor the services.

3. 11 maggio 2026 alle ore 07:02 UTCresolved

   This incident has been resolved.

1. 29 aprile 2026 alle ore 14:39 UTCmonitoring

   We identified an issue that affected a small number of users and API requests, impacting data loading on Record, Smartboard, and the REST API between 10:07 and 10:17 ET. A fix has been deployed and the issue is now resolved. We are continuing to monitor the system to ensure stability.

2. 30 aprile 2026 alle ore 09:46 UTCresolved

   This incident has been resolved.

1. 24 aprile 2026 alle ore 07:57 UTCinvestigating

   We are currently investigating an intermittent issue affecting capture server data collection for a subset of test runs, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.

2. 24 aprile 2026 alle ore 08:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 aprile 2026 alle ore 11:59 UTCresolved

   This incident has been resolved.

1. 23 aprile 2026 alle ore 11:20 UTCinvestigating

   We are currently investigating an issue affecting capture server data collection, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as more information becomes available.

2. 23 aprile 2026 alle ore 11:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 aprile 2026 alle ore 15:14 UTCresolved

   This incident has been resolved.

1. 21 aprile 2026 alle ore 08:51 UTCmonitoring

   We have identified and resolved an issue that affected a subset of enterprise node customers between 07:09 and 08:42 UTC. Our investigation confirms that there was no impact to customer data. All services are now operating normally. We will continue to monitor the system to ensure stability.

2. 21 aprile 2026 alle ore 11:14 UTCresolved

   This incident has been resolved.

1. 15 aprile 2026 alle ore 11:01 UTCinvestigating

   We are currently experiencing an issue with our email support channel, which may impact our ability to receive or respond to emails in a timely manner. In the meantime, we request you to reach out to us using Live Chat or by opening a ticket through the Resource Center in the portal for faster assistance. Our team is actively working to resolve this issue and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

2. 15 aprile 2026 alle ore 12:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 aprile 2026 alle ore 14:15 UTCresolved

   This incident has been resolved.

1. 10 marzo 2026 alle ore 21:53 UTCmonitoring

   Some Chrome-based tests were temporarily switched to Chrome Stable Version 89 between March 10, 2026 – 19:52 UTC and 20:15 UTC. As a result, tests configured to run on a higher Chrome browser version may have experienced failures during this time due to the version downgrade impacting monitoring behaviour. The issue has been resolved and all affected tests have been restored to their intended configurations.

2. 11 marzo 2026 alle ore 03:10 UTCresolved

   This incident has been resolved.

1. 6 febbraio 2026 alle ore 10:28 UTCinvestigating

   We are currently investigating an issue where recent modifications to tests are not going live. We will share updates as more information becomes available.

2. 6 febbraio 2026 alle ore 10:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 febbraio 2026 alle ore 05:52 UTCresolved

   This incident has been resolved.

1. 16 gennaio 2026 alle ore 06:52 UTCinvestigating

   A subset of historical capture data in the US-West region is currently unavailable. All real-time capture data is working expected.

2. 16 gennaio 2026 alle ore 14:29 UTCresolved

   This incident has been resolved.

1. 13 gennaio 2026 alle ore 15:09 UTCmonitoring

   We have identified an issue that resulted in a data gap between 14:37:22 and 14:49:01 UTC. The affected data has backfilled and We are closely monitoring the situation and will share updates as needed.

2. 13 gennaio 2026 alle ore 15:34 UTCresolved

   This incident has been resolved.

1. 12 dicembre 2025 alle ore 06:03 UTCinvestigating

   We are currently investigating an issue impacting the catchpoint portal. Some users may experience a blank page after logging in or when attempting to view records. Please note that tests and alerts continue to function as expected. Our team is actively working to resolve this as quickly as possible.

2. 12 dicembre 2025 alle ore 06:17 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 dicembre 2025 alle ore 06:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 dicembre 2025 alle ore 06:43 UTCresolved

   This incident has been resolved.

1. 11 dicembre 2025 alle ore 20:53 UTCinvestigating

   We are currently investigating an increase in reported ISP-related incidents in Internet Sonar. Further updates will be shared as soon as more information is available.

2. 11 dicembre 2025 alle ore 21:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 dicembre 2025 alle ore 01:42 UTCresolved

   This incident has been resolved.

1. 11 dicembre 2025 alle ore 15:17 UTCinvestigating

   We are investigating an issue that affected the REST API calls during 14:53 - 15:03 UTC. The tests and alerts were running as expected but the REST API calls might have failed intermittently.

2. 11 dicembre 2025 alle ore 16:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 dicembre 2025 alle ore 04:04 UTCresolved

   This incident has been resolved.

1. 11 dicembre 2025 alle ore 01:24 UTCmonitoring

   We are currently investigating an issue affecting a subset of users, which may result in errors when plotting data starting from 00:30 UTC. Our Engineering team has identified the issue and deployed a fix. We will continue to monitor and provide updates as more information becomes available.

2. 11 dicembre 2025 alle ore 15:16 UTCresolved

   This incident has been resolved.

1. 9 dicembre 2025 alle ore 13:28 UTCinvestigating

   We are currently investigating an issue that is causing failures in REST API calls. The failure began on December 09, 2025 at 12:48 UTC, and our teams are actively working to restore full functionality. At this time, your test data and alerts continue to operate as expected. We will provide additional updates as more information becomes available.

2. 9 dicembre 2025 alle ore 14:17 UTCinvestigating

   No errors have been observed since Dec 09, 2025 - 13:22 UTC, our team continues to investigate the issue and we shall keep you posted with the updates.

3. 9 dicembre 2025 alle ore 14:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 dicembre 2025 alle ore 23:33 UTCresolved

   This incident has been resolved.

1. 5 dicembre 2025 alle ore 18:53 UTCmonitoring

   On 5th December 2025, between 08:48 and 09:11 UTC, we experienced an issue with our CDN vendor that affected our REST API. During this time, users may have encountered failures with API calls. Our vendor has resolved the issue, and we are closely monitoring the situation. We appreciate your patience and will provide updates, as necessary.

2. 5 dicembre 2025 alle ore 23:08 UTCresolved

   This incident has been resolved.