Cronologia delle interruzioni di Central 1

1. 11 agosto 2026 alle ore 16:56 UTCinvestigating

   We are currently investigating a potential issue impacting Central 1’s Remote Deposit Capture (RDC) error or mobile deposits. At approximately 9:30 a.m. PT (12:30 p.m. ET) we observed an increase in RDC errors. At this time, we are working to validate scope and confirm whether customer impact is present. We will provide an update within 1 hour or sooner as more information becomes available. Central 1 - [email protected] - 1.888.889.7878 Option 1

2. 11 agosto 2026 alle ore 17:22 UTCresolved

   Central 1 has confirmed that a service interruption impacted Remote Deposit Capture (RDC) between 2:05 a.m. PT and 10:13 a.m. PT (5:05 a.m. ET and 1:13 p.m. ET) on August 11, 2026. The disruption lasted approximately 8 hours and 8 minutes. During this period, members may have experienced errors when attempting to submit mobile cheque deposits through participating financial institution applications utilizing Central 1's RDC service. Service was fully restored at 10:13 a.m. PT (1:13 p.m. ET), and we continue to monitor the platform to ensure ongoing stability. A root cause analysis is being prioritized and will be completed as part of our standard incident management process.

1. 10 agosto 2026 alle ore 22:38 UTCidentified

   *** This notice is for credit unions who have Everlink as their switch provider. *** Please be advised that Everlink has suspended processing of new INT network POS and SCD traces. This includes trace follow-up requests for the INT network, due to a technical issue within the Everlink processing stream. The issue has been escalated with Everlink and their settlement agent, PPJV, and we are actively working with them toward resolution. There is no impact to POS and SCD trace processing for other networks, including ME2, ME3, and CI3. Further updates will be provided as more information becomes available. Central 1 - [email protected] - 1.888.889.7878 Option 1

1. 31 luglio 2026 alle ore 16:11 UTCinvestigating

   Il Foreign Exchange (FX Trader) tramite l'applicazione Treasury Connect non è attualmente disponibile. Il nostro team tecnico sta indagando. Se avete bisogno di un commercio urgente, si prega di contattare il nostro Dipartimento del Tesoro a [email protected] o chiamando 1-800-661-6813 x 8487. Un aggiornamento sarà inviato entro le ore 10:30 PT (1:30 ET). Central 1 - [email protected] - 1.888.889.7878, stampa 1

2. 31 luglio 2026 alle ore 17:44 UTCresolved

   L'applicazione Foreign Exchange (FX Trader) è ora disponibile. Central 1 - [email protected] - 1.888.889.7878, stampa 1

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 31 luglio 2026 alle ore 13:00 UTCinvestigating

   Si prega di notare che stiamo vivendo ritardi nell'elaborazione dei trasferimenti di cavi in uscita. Una volta che un cavo è stato approvato, il suo stato può rimanere in uno stato in sospeso nella coda in uscita. Lavoriamo attivamente con tutti i team rilevanti per identificare e risolvere il problema il più rapidamente possibile. Un aggiornamento sarà fornito entro le 9:30 PT (12:30 ET) o prima se ulteriori informazioni diventano disponibili. Supporto 888 889 7878 Opzione 1 [email protected]

2. 31 luglio 2026 alle ore 15:08 UTCresolved

   Central 1 ha eseguito un reset di emergenza della coda di elaborazione dei fili, che ha risolto l'incidente. Le transazioni via cavo in uscita stanno ora elaborando con successo, e tutti i cavi in entrata che sono stati ritardati a seguito di questo problema stanno ora apparendo correttamente nelle code appropriate. Il problema è stato mitigato, e l'elaborazione dei fili è tornata al normale funzionamento e continueremo a monitorare i servizi. Supporto 888 889 7878 Opzione 1 [email protected]

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 22 luglio 2026 alle ore 16:23 UTCresolved

   Si prega di notare che l'implementazione del Digital Banking Core Release 774 (CHG172867), precedentemente prevista per Mercoledì 22 luglio 2026 alle 13.00 PT (4 ET), non si è verificato come previsto ed è stato ritardato. Il rilascio è attualmente in fase di riprogrammazione. Forniamo un aggiornamento con la nuova data di distribuzione e l'ora non appena è stato confermato. Ci scusiamo per qualsiasi inconveniente questo può causare e apprezzare la vostra pazienza e comprensione. Se avete domande, si prega di contattare: Central 1 - DigitalBanking [email protected] - 1.888.889.7878, opzione 2

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 luglio 2026 alle ore 21:20 UTCmonitoring

   A causa di un problema di trasmissione dei file, i pagamenti di fattura EDI per il 10 luglio a American Express (AMEX) sono stati ritardati. Lavoriamo attivamente con AMEX e consigliamo una volta che i pagamenti sono stati elaborati. Se avete domande su questo argomento, si prega di contattare il team Central 1 Bill Payment Operations a [email protected].

2. 16 luglio 2026 alle ore 22:19 UTCmonitoring

   Central 1 continua a lavorare attivamente con AMEX per risolvere il problema il più rapidamente possibile. Forniamo un altro aggiornamento una volta che abbiamo ulteriori informazioni. Se avete domande su questo argomento, si prega di contattare il team Central 1 Bill Payment Operations a [email protected].

3. 21 luglio 2026 alle ore 22:20 UTCresolved

   Central 1 ha risolto il problema con AMEX. Tutti i pagamenti saranno inviati agli account di fatturazione applicabili effettive la data di pagamento originale. Se avete domande su questo argomento, si prega di contattare il team Central 1 Bill Payment Operations a [email protected].

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 luglio 2026 alle ore 19:18 UTCmonitoring

   A causa di un problema di trasmissione dei file, i pagamenti di bollette EDI per l'11 luglio ai fatturatori che utilizzano TD Canada Trust (TD Bank) sono stati ritardati. Lavoriamo attivamente con TD Bank e consigliamo una volta che i pagamenti sono stati elaborati. Se avete domande su questo argomento, si prega di contattare il team Central 1 Bill Payment Operations a [email protected].

2. 15 luglio 2026 alle ore 21:17 UTCmonitoring

   Central 1 continua a lavorare attivamente con TD Bank per risolvere il problema il più rapidamente possibile. Forniamo un altro aggiornamento una volta che abbiamo ulteriori informazioni. Se avete domande su questo argomento, si prega di contattare il team Central 1 Bill Payment Operations a [email protected].

3. 15 luglio 2026 alle ore 23:07 UTCresolved

   Central 1 ha risolto il problema con TD Bank. Tutti i pagamenti saranno inviati agli account di fatturazione applicabili effettive la data di pagamento originale. Se avete domande su questo argomento, si prega di contattare il team Central 1 Bill Payment Operations a [email protected].

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 luglio 2026 alle ore 16:16 UTCresolved

   Si prega di notare che l'implementazione di MDB, Forge Commercial e CAS Online Release 527+528 (CHG170133), precedentemente programmato per Martedì 14 luglio 2026 alle 13.00 PT (4:00 ET), non si è verificato come previsto ed è stato ritardato. Il rilascio è attualmente in fase di riprogrammazione. Forniamo un aggiornamento con la nuova data di distribuzione e l'ora non appena è stato confermato. Ci scusiamo per qualsiasi inconveniente questo può causare e apprezzare la vostra pazienza e comprensione. Se avete domande, si prega di contattare: Central 1 - DigitalBanking [email protected] - 1.888.889.7878, opzione 2

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 14:00 UTCinvestigating

   Central 1 is aware that the OREC0707 file is delayed and not in the FTP directories. We are working on having the file available as soon as possible. An update will be provided by 9 am PT (12 pm ET). Central 1 - [email protected] - 1.888.889.7878, press 1

2. 8 luglio 2026 alle ore 14:53 UTCresolved

   The OREC0707 file is now available on the FTP server.

1. 6 luglio 2026 alle ore 19:31 UTCmonitoring

   Central 1 has been advised by Payments Canada that TD Bank is experiencing system issues that are impacting their ability to post AFT credits to their client's accounts. No ETA has been provided at this time. We will provide another update at 2 pm PT (5 pm ET) or sooner if information is made available to us. Central 1 – [email protected] – 1.888.889.7878 (press 1)

2. 6 luglio 2026 alle ore 21:08 UTCmonitoring

   Central 1 has received an update from Payments Canada that TD Bank is making progress with their internal system issues. The estimated time of resolution is 6:30 pm PT (9:30 pm ET). They expect to have all the transactions posted at that time. We will provide another update by 7 am PT (10 am ET) tomorrow, July 7, or sooner if we receive further information before then.

3. 7 luglio 2026 alle ore 11:29 UTCresolved

   Payments Canada has confirmed that TD has resolved its internal issue and that all impacted AFT payments have been successfully posted to the recipient accounts. Central 1 – [email protected] – 1.888.889.7878 (press 1)

1. 3 luglio 2026 alle ore 18:32 UTCidentified

   Central 1 has been advised that the EDI Bill Payment files from BNS, dated June 26 and June 29, have not been processed. Central 1 is actively working with BNS to have the missing files resent and processed as quickly as possible. We will provide our next update at 2:00 p.m. PT (5:00 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1

2. 3 luglio 2026 alle ore 18:57 UTCresolved

   Central 1 has successfully received the previously missing EDI Bill Payment files dated June 26 and June 29. Processing of these files is scheduled for this evening's bill payment processing cycle. Central 1 - [email protected] - 1.888.889.7878, press 1

1. 30 giugno 2026 alle ore 20:54 UTCinvestigating

   We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App. Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS. Members can continue to access the service by manually entering their card number and password if their saved login is unavailable. Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution. [email protected] - 1.888.889.7878 (option 2)

2. 8 luglio 2026 alle ore 14:34 UTCinvestigating

   We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected. Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time. While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix. Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available. [email protected] - 1.888.889.7878 (option 2)

1. 29 giugno 2026 alle ore 15:06 UTCidentified

   Credit unions have confirmed that the cash ordering domination drop-down remains blank even after using a fresh browser when placing an order. If your order is urgent, please use the ServiceNow cash ordering form. Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET. Central 1 - [email protected] - 1.888.889.7878, press

2. 29 giugno 2026 alle ore 17:07 UTCidentified

   Organizations continue to experience issues with cash ordering. The drop-down menu remains blank, even when using a fresh browser during order placement. If your order is urgent, please submit it using the ServiceNow cash ordering form. Our supplier is currently investigating the issue, and we will provide an update by 1:00 p.m. PT \4:00 p.m. ET. Central 1 - [email protected] - 1.888.889.7878, press

3. 29 giugno 2026 alle ore 19:53 UTCmonitoring

   RBC has implemented a fix for the cash ordering denomination drop-down issue. Some users have reported success in selecting denominations after closing all browser sessions and opening a new browser before placing their order. However, other users continue to experience issues with the application. If your order is urgent, please submit it using the ServiceNow Cash Ordering Form. We will provide our next update by 7:00 a.m. PT / 10:00 a.m. ET tomorrow. Central 1 - [email protected] - 1.888.889.7878, press

4. 30 giugno 2026 alle ore 14:08 UTCresolved

   RBC and additional testing with several credit unions have confirmed that the denomination drop-down menu is now displaying currencies correctly. If your credit union continues to experience issues with the cash ordering system, please have affected users clear their browser history, then try again. Should the issue persist, please contact Central 1 Support for further assistance. Central 1 - [email protected] - 1.888.889.7878, press

1. 29 giugno 2026 alle ore 14:18 UTCinvestigating

   Central 1 is aware that the cash ordering domination drop-down is blank in the application when placing an order. If your order is urgent, please use the ServiceNow cash ordering form. Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET. Central 1 - [email protected] - 1.888.889.7878, press

2. 29 giugno 2026 alle ore 14:27 UTCresolved

   RBC has confirmed that this incident is now resolved. To get the denominations to appear in the application's drop-down, you need to close all current browser sessions and reopen a fresh session. Please contact us if you have any further issues with the Cash Ordering application. Central 1 - [email protected] - 1.888.889.7878, press

1. 25 giugno 2026 alle ore 19:12 UTCresolved

   PPJV (the service provider for most credit unions in Alberta, Saskatchewan, and Manitoba) experienced internal AFT system issues and was unable to send Central 1 AFT files since the second exchange yesterday (June 24, 2026). Central 1 has now received all the missing AFT files, and they will be processed in the next exchange at 3 p.m. PT (6.p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1

1. 25 giugno 2026 alle ore 18:36 UTCmonitoring

   Central 1 has been advised that Manitoba Hydro experienced internal technical issues which have resulted a delay in applying bill payments made on June 9, 12, 13, 14 and 15. The issue is expected to be resolved today and the payments will be applied to the clients' accounts tomorrow. Customers can reach out to Manitoba Hydro's Customer Engagement Center at 204-480-5900. Central 1 is actively working with the biller and will provide another update once we have confirmation all bill payments have been posted. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

2. 26 giugno 2026 alle ore 15:36 UTCresolved

   Manitoba Hydro has confirmed all delayed payments have now been applied effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

1. 24 giugno 2026 alle ore 13:17 UTCidentified

   Central 1 is aware that the AIBC0624 file is currently unavailable on the FTP server. This issue does not impact Ontario credit unions, as the AIOC report remains available. Our technical support team is actively investigating. In the meantime, the same information can be accessed via the CDJ report within the DAIL file. We will provide an update by 10:00 a.m. PT (1:00 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1

2. 24 giugno 2026 alle ore 13:36 UTCresolved

   The AIBC0624 file is now available in your organization's FTP folder. Central 1 - [email protected] - 1.888.889.7878, press 1

1. 18 giugno 2026 alle ore 18:51 UTCresolved

   Central 1 would like to advise that Telus is currently experiencing delays in processing bill payment trace requests. The impacted billers are: Telus Communications, Telus Mobility Inc, Telus Quebec and Telus Services Inc. At this time, the Central 1 Bill Payment tracing team will not be submitting 2nd and 3rd requests for any Telus traces as per their request. Telus expects to have the backlog cleared by mid-July. We appreciate your understanding and cooperation. If you have any urgent concerns, please feel free to contact the bill payment tracing department at [email protected].

1. 17 giugno 2026 alle ore 16:20 UTCinvestigating

   Some clients may be missing their Unqualified clearing items for June 16. We are actively investigating the matter. We will provide the next update by 11 am PT (2 pm ET) with the latest information. Central 1 – [email protected] – 1.888.889.7878 (press 1)

2. 17 giugno 2026 alle ore 18:13 UTCinvestigating

   We are continuing to investigate this issue. An update will be provided by 12 pm PT (3 pm ET). Central 1 – [email protected] – 1.888.889.7878 (press 1)

3. 17 giugno 2026 alle ore 19:08 UTCidentified

   We have identified the issue causing the delay in delivery of the June 16 Unqualified items. We are working towards getting the items moved over to FTP directories as soon as possible. Another update will be provided by 1:30 pm PT (4:30 pm ET). Central 1 – [email protected] – 1.888.889.7878 (press 1)

4. 17 giugno 2026 alle ore 19:34 UTCresolved

   The Unqualified clearing items for June 16 are now available on the FTP server.

1. 5 giugno 2026 alle ore 17:18 UTCinvestigating

   We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process. Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available. [email protected] - 1.888.889.7878 (option 2)

2. 10 giugno 2026 alle ore 22:17 UTCinvestigating

   We continue to investigate the issue affecting International Transfers in Forge. To prevent further customer impact, Agility has disabled the production connection, ensuring that no additional payments are processed and require reversal. Customers attempting to access the feature will see a service unavailable message. Investigation efforts are ongoing in UAT and Development environments as teams work to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. [email protected] - 1.888.889.7878 (option 2)

3. 15 giugno 2026 alle ore 17:57 UTCinvestigating

   All impacted payments have now been returned to members through the standard payments return process. We have made significant progress in our investigation and have successfully validated a fix in our test environments. The issue was related to a recent system update that caused a compatibility problem, resulting in transfers not being completed as expected. A change has been prepared to address this issue and is tentatively scheduled for tomorrow morning. Once the change is complete, Agility will re-enable the production connection to restore service. We will continue to provide updates as we move toward resolution. [email protected] - 1.888.889.7878 (option 2)

4. 16 giugno 2026 alle ore 22:30 UTCresolved

   Service for International Transfers in Forge has been restored and is now operating normally. The fix was successfully deployed, and Agility has re-enabled the production connection. All previously impacted payments were returned to members, and new transfers are now processing as expected. We will continue to monitor the service to ensure stability. Thank you for your patience. [email protected] - 1.888.889.7878 (option 2)