Cronologia delle interruzioni di Certify

1. 26 ottobre 2026 alle ore 19:59 UTCinvestigating

   A causa di una migrazione del datacenter ritardata con il nostro provider SFTP, ShareTru, il SFTP host sftp.certify.com è attualmente offline. Eventuali trasferimenti automatizzati di dati, come la sincronizzazione degli utenti, la sincronizzazione dei progetti o le esportazioni di report di spesa, sfruttando sftp.certify.com non verranno eseguiti come previsto fino a quando il servizio non sarà riportato online dal nostro fornitore. Si prega di notare che tutti i trasferimenti di dati delle transazioni della carta di credito aziendale sono stati migrati a un nuovo servizio SFTP a sftp.expense.certify.com, e non sono influenzati da questo problema. Inoltre, alcune organizzazioni possono sfruttare il nuovo servizio SFTP (sftp.expense.certify.com) per il trasferimento dei dati. sftp.expense.certify.com non è influenzato da questo problema.

2. 27 ottobre 2026 alle ore 12:31 UTCresolved

   Il servizio a sftp.certify.com è stato ripristinato dal nostro fornitore di hosting.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 29 maggio 2026 alle ore 15:41 UTCinvestigating

   We are currently investigating an issue impacting receipt OCR processing times.

2. 29 maggio 2026 alle ore 17:14 UTCresolved

   The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.

1. 8 maggio 2026 alle ore 00:04 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the application.

2. 8 maggio 2026 alle ore 00:18 UTCresolved

   The issue has been resolved and users are now able to log in.

1. 22 dicembre 2025 alle ore 00:54 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.

2. 22 dicembre 2025 alle ore 01:25 UTCresolved

   We have identified and corrected the authentication issue and all users are now able to log in.

1. 30 ottobre 2025 alle ore 13:13 UTCinvestigating

   We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.

2. 30 ottobre 2025 alle ore 17:35 UTCidentified

   We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.

3. 30 ottobre 2025 alle ore 20:58 UTCmonitoring

   This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.

4. 31 ottobre 2025 alle ore 22:06 UTCmonitoring

   New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.

5. 3 novembre 2025 alle ore 16:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 3 novembre 2025 alle ore 16:55 UTCresolved

   All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.

1. 22 agosto 2025 alle ore 14:49 UTCinvestigating

   We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.

2. 22 agosto 2025 alle ore 16:52 UTCidentified

   This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.

3. 22 agosto 2025 alle ore 18:45 UTCresolved

   The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.

1. 24 aprile 2025 alle ore 13:59 UTCidentified

   We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

2. 25 aprile 2025 alle ore 12:48 UTCresolved

   This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.

1. 15 aprile 2025 alle ore 15:22 UTCinvestigating

   We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.

2. 15 aprile 2025 alle ore 15:49 UTCmonitoring

   We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.

3. 15 aprile 2025 alle ore 15:57 UTCresolved

   All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.

1. 11 marzo 2025 alle ore 16:39 UTCinvestigating

   We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.

2. 11 marzo 2025 alle ore 17:23 UTCmonitoring

   The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely

3. 11 marzo 2025 alle ore 20:19 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11 marzo 2025 alle ore 20:20 UTCresolved

   This issue has been resolved and all emailed receipt functionality has resumed normal processing.

1. 21 febbraio 2025 alle ore 12:20 UTCinvestigating

   We are currently investigating an issue which is preventing all users from logging in to the Emburse Professional application. We will provide updates as soon as they become available. We apologize for this inconvenience.

2. 21 febbraio 2025 alle ore 13:00 UTCmonitoring

   The issue has been remediated and users are able to log in. We are continuing to monitor the situation.

3. 21 febbraio 2025 alle ore 13:36 UTCresolved

   This incident has been resolved. All users can access the application without issue.

1. 19 novembre 2024 alle ore 15:47 UTCinvestigating

   End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected

2. 19 novembre 2024 alle ore 15:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 novembre 2024 alle ore 17:14 UTCresolved

   Our FX provider has restored our service and expense conversions are functioning as expected.

1. 19 luglio 2024 alle ore 15:37 UTCidentified

   We are continuing to assess the impact caused by a defect in a third party cybersecurity service, which is impacting applications worldwide. As a result, Certify users may be experiencing increased latency while navigating our application.

2. 20 luglio 2024 alle ore 13:06 UTCmonitoring

   The incident has been resolved, however we are continuing to monitor closely.

3. 22 luglio 2024 alle ore 13:33 UTCresolved

   This incident has been resolved.

1. 31 maggio 2024 alle ore 18:58 UTCinvestigating

   Emburse are aware of a present Certify Expense site outage and are investigating.

2. 31 maggio 2024 alle ore 19:18 UTCidentified

   The issue has been identified and we are working on a resolution.

3. 31 maggio 2024 alle ore 20:38 UTCmonitoring

   A fix has been applied, and we are monitoring results.

4. 31 maggio 2024 alle ore 20:39 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 31 maggio 2024 alle ore 22:14 UTCresolved

   The incident has been resolved. Thank you for your patience.

1. 7 settembre 2023 alle ore 14:46 UTCinvestigating

   We are investigating the issue.

2. 7 settembre 2023 alle ore 19:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 settembre 2023 alle ore 19:32 UTCresolved

   This incident has been resolved.

1. 7 agosto 2023 alle ore 16:14 UTCinvestigating

   We are currently investigating this issue.

2. 7 agosto 2023 alle ore 21:33 UTCresolved

   This incident has been resolved.

1. 7 luglio 2023 alle ore 20:12 UTCinvestigating

   We are currently investigating an issue which is preventing some users from accessing Certify.

2. 10 luglio 2023 alle ore 14:12 UTCresolved

   This incident is resolved.

1. 7 luglio 2023 alle ore 20:07 UTCinvestigating

   We are currently investigating this issue.

2. 7 luglio 2023 alle ore 20:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 luglio 2023 alle ore 20:12 UTCresolved

   This incident has been resolved.

1. 7 giugno 2023 alle ore 21:00 UTCinvestigating

   We are currently investigating this issue.

2. 7 giugno 2023 alle ore 21:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 giugno 2023 alle ore 21:50 UTCresolved

   This incident has been resolved.

1. 30 maggio 2023 alle ore 17:11 UTCidentified

   The issue has been identified and a fix is being issued.

2. 30 maggio 2023 alle ore 17:56 UTCresolved

   The incident has been resolved.

1. 22 aprile 2023 alle ore 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 22 aprile 2023 alle ore 18:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 aprile 2023 alle ore 18:46 UTCresolved

   This incident has been resolved.