Cronologia delle interruzioni di Cint

1. 25 agosto 2026 alle ore 09:41 UTCinvestigating

   Stiamo attualmente indagando su un problema in cui gli utenti non ricevono account Cint Exchange e Marketplace e le e-mail di report a livello di progetto. Si prega di notare che questo incidente è strettamente limitato alle notifiche via email — la nostra piattaforma e tutti gli altri servizi sono pienamente operativi e performanti come previsto.

2. 25 agosto 2026 alle ore 12:17 UTCidentified

   Abbiamo identificato la causa del problema e stiamo lavorando per fornire una risoluzione. Continueremo a fornire aggiornamenti quando saranno disponibili nuove informazioni.

3. 25 agosto 2026 alle ore 18:37 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 25 agosto 2026 alle ore 21:24 UTCresolved

   Dopo il monitoraggio della stabilità del sistema nelle ultime ore, possiamo confermare il problema è risolto. La generazione di report e la consegna e-mail funzionano normalmente. Se si continua a sperimentare qualsiasi problema, si prega di contattare il nostro team di supporto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 18 agosto 2026 alle ore 09:52 UTCresolved

   Abbiamo sperimentato un periodo di prestazioni degradate che interessa l'esperienza rispondente. I responsabili possono riscontrare errori o tempi di carico più lunghi durante il tentativo di indagini, e gli utenti Marketplace/Cint Exchange possono riscontrare errori durante il test del flusso rispondente. Questo problema si è verificato tra 2026/08/18 09:01 UTC e 09:12 UTC ed è ora risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 2 luglio 2026 alle ore 09:52 UTCidentified

   We are investigating reports where project details are not being displayed for some users. We have identified the root cause as a stale user session. Our team is actively working on a permanent fix and will provide an update soon. In the meantime, affected users can clear their browser's cache and cookies, or sign in using a different browser as a temporary workaround.

2. 2 luglio 2026 alle ore 14:02 UTCidentified

   We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

3. 2 luglio 2026 alle ore 19:29 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2 luglio 2026 alle ore 19:30 UTCresolved

   This incident has been resolved.

1. 28 aprile 2026 alle ore 18:20 UTCinvestigating

   We are currently addressing a partial service outage affecting the Supply API (OTS)-Marketplace, and Supply Link. Our engineering team is actively working on a resolution, and we will provide further updates as they become available.

2. 28 aprile 2026 alle ore 18:43 UTCresolved

   This incident has been resolved.

1. 19 febbraio 2026 alle ore 15:12 UTCinvestigating

   We are investigating reports of delay in UI not displaying the newly created TG. It can take about 5-8 min for UI to reflect the newly created TG. In addition to this, there is a delay in reflecting the status change as well. Our team is actively working on this and will update as soon as there us any update on this. Appreciate your patience while the team is working on it.

2. 19 febbraio 2026 alle ore 17:32 UTCmonitoring

   A issue has been identified and the fix is also implemented To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 19 febbraio 2026 alle ore 17:41 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

1. 11 febbraio 2026 alle ore 17:20 UTCidentified

   We are aware of an ongoing issue impacting the Lucid Measurement Study Creator, where users are currently unable to launch studies. Some users may encounter an error message when attempting access. We have pinpointed the cause and are actively implementing a fix.

2. 11 febbraio 2026 alle ore 17:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 febbraio 2026 alle ore 19:33 UTCresolved

   This incident has been resolved.

1. 21 gennaio 2026 alle ore 21:06 UTCinvestigating

   We are currently investigating reports of the Cint Exchange User Interface (UI) and Unified Platform failing to load, resulting in application errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

2. 22 gennaio 2026 alle ore 00:36 UTCresolved

   This incident has been resolved.

1. 13 novembre 2025 alle ore 15:19 UTCinvestigating

   We are currently investigating an incident where the Lucid Measurement admin and reporting dashboard are failing to load. Users attempting to access these services may encounter an error message, which prevents the management and access of brand lift studies. Our teams are actively engaged in diagnosing and resolving the root cause. We will provide a further update as new information becomes available regarding status and estimated resolution time.

2. 13 novembre 2025 alle ore 16:04 UTCresolved

   This issue has been resolved. To ensure the integrity of our services, we are monitoring the state of the Lucid Measurement Dashboard and the Lucid Measurement API. Please reach out to our Support team if you're still experiencing any issues.

1. 29 ottobre 2025 alle ore 17:16 UTCinvestigating

   We are actively investigating an issue that may be preventing some users from logging into the Access/AccessPro platform. We will provide updates on our progress and resolution timeline as they become available.

2. 29 ottobre 2025 alle ore 17:33 UTCidentified

   The issue has been identified and is confirmed to be due to the current global Azure service disruption. We are closely monitoring Azure's status and will notify you as soon as stability is restored.

3. 29 ottobre 2025 alle ore 21:39 UTCmonitoring

   Users should be able to login to Access/AccessPro. To ensure the integrity, we are closely monitoring the state. Once stability is confirmed we will consider this issue resolved.

4. 30 ottobre 2025 alle ore 05:15 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues. ( if any, specify actions users need to take as a result of the issue to resume normal activity )

1. 28 ottobre 2025 alle ore 09:17 UTCinvestigating

   Respondents are experiencing errors or latencies of 10 or more seconds in some instances. We are actively working to diagnose the issue. We will provide an update as soon as new information is available.

2. 28 ottobre 2025 alle ore 09:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 ottobre 2025 alle ore 11:19 UTCresolved

   This incident has been resolved.

1. 27 ottobre 2025 alle ore 19:23 UTCinvestigating

   We are currently investigating where brand lift results are not visualizing for some Lucid Measurement studies. This is occurring despite the underlying data meeting the minimum required sample size thresholds. Our team is actively working to diagnose and resolve. We will provide an update as soon as new information becomes available.

2. 27 ottobre 2025 alle ore 21:33 UTCidentified

   We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

3. 28 ottobre 2025 alle ore 07:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 ottobre 2025 alle ore 20:25 UTCresolved

   This issue has been resolved. All impacted Lucid Measurement study results have now been reprocessed and should be visualizing. We have identified the root cause and are working to ensure this does not happen again going forward. Thank you for your patience! Please reach out to our Support team if you're still experiencing any issues.

1. 20 ottobre 2025 alle ore 18:02 UTCinvestigating

   We are experiencing degraded performance with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Clients using Notch redirect security in Cint Exchange and Marketplace may see high drop rates when redirecting from the client survey back to Cint. To avoid respondent churn and the need to perform large reconciliations, it is recommended that you pause projects where notch is the encryption type. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

2. 20 ottobre 2025 alle ore 21:38 UTCmonitoring

   The Notch is back up and complete volumes are increasing with drops going down. To ensure the integrity of our services, we are continually monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 21 ottobre 2025 alle ore 02:31 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

1. 20 ottobre 2025 alle ore 10:19 UTCmonitoring

   We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.

2. 20 ottobre 2025 alle ore 10:52 UTCresolved

   The incident has been resolved. We will continue to monitor stability across all systems. If you encounter any issues, please contact our Support team immediately.

1. 28 agosto 2025 alle ore 13:18 UTCinvestigating

   We are experiencing issues with our Marketplace UI and the corresponding Supply and Demand APIs. Users may intermittently encounter errors when accessing the Marketplace and performing various actions on the platform, such as checking project details, creating new surveys, cloning surveys, and adding qualifications. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

2. 28 agosto 2025 alle ore 13:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 agosto 2025 alle ore 15:13 UTCresolved

   This incident has been resolved.

1. 14 luglio 2025 alle ore 13:31 UTCinvestigating

   We are currently investigating reports of the Cint Exchange User Interface (UI) failing to load for some users, resulting in timeout errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

2. 14 luglio 2025 alle ore 14:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 luglio 2025 alle ore 14:35 UTCresolved

   This incident has been resolved.

1. 8 luglio 2025 alle ore 21:42 UTCinvestigating

   We are investigating an issue with the Cint Exchange UI where users are unable to view newly created projects or Target Groups (TGs) and modify the status of existing TGs. This issue is limited to Cint Exchange users. Our team is working on fixes to ensure normal functionality.

2. 8 luglio 2025 alle ore 22:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 luglio 2025 alle ore 23:03 UTCresolved

   This incident has been resolved.

1. 7 luglio 2025 alle ore 12:03 UTCinvestigating

   We are investigating reports of degraded performance of the Marketplace Respondent Experience. Respondents may experience errors or increased load times while attempting surveys and Marketplace users may encounter errors when testing the respondent flow.

2. 7 luglio 2025 alle ore 12:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 luglio 2025 alle ore 12:53 UTCresolved

   This incident has been resolved.

1. 24 giugno 2025 alle ore 16:22 UTCinvestigating

   We are currently investigating an issue due to which users might be getting intermittent errors while accessing pages of some of our platforms (Marketplace UI, Cint Exchange UI and Impact Measurement UI) or attempting to login to those platforms. It is being actively investigated and we will keep you posted with further updates.

2. 24 giugno 2025 alle ore 16:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 24 giugno 2025 alle ore 19:08 UTCinvestigating

   We are continuing to investigate this issue and our team is actively working with an upstream service provider to resolve the problem as quickly as possible. In the meantime, the recommendation to mitigate the issue is to try clearing cookies and re-attempting login to our platforms, which appears to be allowing some users to login successfully. We will continue to provide updates as more information becomes available.

4. 24 giugno 2025 alle ore 21:05 UTCmonitoring

   A fix has been implemented and we are observing the results. We have noted that the error rate for the services involved is decreasing and more users are now able to access our platforms successfully. We will continue to monitor and will keep you posted with further updates.

5. 24 giugno 2025 alle ore 22:21 UTCresolved

   This incident has been resolved.

1. 16 giugno 2025 alle ore 14:33 UTCresolved

   We faced an issue with our Feed - Opportunities product wherein users might have encountered errors while creating a subscription, getting messages about new survey opportunities as well as updates to existing survey opportunities. The issue occurred between 20:00 UTC and 21:35 UTC on June 14th, 2025. We identified that a recent deployment caused the Feed - Opportunities system to experience degraded performance. Once we identified the issue, we quickly rolled back to the previous working version of the code. Services were restored shortly after the rollback. Messages of new survey opportunities and message updates to existing opportunities might have been delayed but eventually delivered to the users once the issue got resolved.

1. 16 maggio 2025 alle ore 10:37 UTCinvestigating

   We are investigating an issue with the Cint Exchange where users are unable to create and modify Target Groups. This issue is limited to Cint Exchange users and does not impact any other functionality of the Marketplace. Our team is working on fixes to ensure normal functionality.

2. 16 maggio 2025 alle ore 11:23 UTCmonitoring

   To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 16 maggio 2025 alle ore 14:07 UTCresolved

   This issue has been resolved. Please contact our Support team if you're still experiencing problems.