Cronologia delle interruzioni di Circleloop

1. 28 agosto 2026 alle ore 09:17 UTCidentified

   Abbiamo identificato un problema e stiamo attualmente lavorando per implementare una soluzione. Stiamo osservando le prestazioni degradate nelle applicazioni, che sta influenzando gli aggiornamenti di stato e di segnale. Ulteriori aggiornamenti saranno forniti come diventano disponibili.

2. 28 agosto 2026 alle ore 09:51 UTCidentified

   Stiamo continuando a lavorare per risolvere questo problema.

3. 28 agosto 2026 alle ore 10:20 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 28 agosto 2026 alle ore 11:24 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 28 luglio 2026 alle ore 11:11 UTCinvestigating

   Stiamo attualmente indagando su questo problema.

2. 28 luglio 2026 alle ore 11:15 UTCinvestigating

   Stiamo attualmente indagando su un problema in cui le chiamate non si collegano per gli utenti su iOS e Android. Abbiamo confermato che le chiamate stanno lavorando su Web App e Desktop Apps.

3. 28 luglio 2026 alle ore 12:17 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 23 luglio 2026 alle ore 11:50 UTCinvestigating

   Stiamo attualmente indagando su un problema con l'installazione di integrazioni CircleLoop e la firma nelle integrazioni del pad del quadrante all'interno di HubSpot e Zoho.

2. 24 luglio 2026 alle ore 10:06 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 27 luglio 2026 alle ore 11:47 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 luglio 2026 alle ore 09:02 UTCinvestigating

   Siamo consapevoli dei rapporti che alcuni clienti attualmente non sono in grado di effettuare chiamate in uscita. Le indicazioni iniziali suggeriscono che questo possa essere causato da un problema esterno, ma stiamo attivamente indagando per confermare la causa. Durante questo incidente, alcuni clienti possono ricevere messaggi affermando che il loro servizio è stato sospeso. Si prega di ignorare questi messaggi mentre continuiamo la nostra indagine. Forniremo ulteriori aggiornamenti non appena ulteriori informazioni saranno disponibili.

2. 20 luglio 2026 alle ore 09:15 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 20 luglio 2026 alle ore 09:23 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 20 luglio 2026 alle ore 09:34 UTCresolved

   This incident has been resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 26 maggio 2026 alle ore 12:55 UTCinvestigating

   Some users on older versions of the desktop app are unable to update to our newest version. Users will need to delete and reinstall the app - we are currently investigating the cause.

2. 26 maggio 2026 alle ore 13:17 UTCidentified

   We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.

3. 2 giugno 2026 alle ore 12:27 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2 giugno 2026 alle ore 12:27 UTCresolved

   The auto updater is working fine.

1. 4 marzo 2026 alle ore 09:24 UTCidentified

   The issue has been identified and a fix is currently being implemented.

2. 31 marzo 2026 alle ore 12:53 UTCresolved

   After a production deployment on 31.03.2026, this has now been resolved.

1. 27 febbraio 2026 alle ore 10:29 UTCidentified

   The root cause has been identified, and the fix is currently undergoing testing.

2. 2 marzo 2026 alle ore 12:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 marzo 2026 alle ore 11:25 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3 marzo 2026 alle ore 11:28 UTCresolved

   This incident has been resolved.

1. 28 agosto 2025 alle ore 09:37 UTCidentified

   We've identified an issue updating to the latest version of the Mac application (v4.21.7) from some of the previous CircleLoop versions. To work around this issue, please uninstall the Mac application and download the latest version from https://app.circleloop.com/download You may need to delete the cached data before reinstalling.

2. 15 ottobre 2025 alle ore 14:57 UTCresolved

   This incident has been resolved.

1. 5 agosto 2025 alle ore 10:39 UTCidentified

   We have identified an issue with receiving calls to mobile number on CircleLoop. This has been raised with our Mobile number provider. Updates to follow.

2. 5 agosto 2025 alle ore 12:49 UTCresolved

   This incident has been resolved.

1. 30 luglio 2025 alle ore 13:09 UTCinvestigating

   We are currently investigating this issue.

2. 30 luglio 2025 alle ore 13:15 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 luglio 2025 alle ore 14:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31 luglio 2025 alle ore 13:20 UTCresolved

   This incident has been resolved.

1. 30 luglio 2025 alle ore 10:05 UTCinvestigating

   We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.

2. 30 luglio 2025 alle ore 10:30 UTCinvestigating

   We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.

3. 30 luglio 2025 alle ore 11:02 UTCinvestigating

   We are continuing to investigate this issue.

4. 30 luglio 2025 alle ore 11:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30 luglio 2025 alle ore 11:39 UTCresolved

   This incident has been resolved.

1. 24 luglio 2025 alle ore 12:39 UTCinvestigating

   We are currently receiving a higher number of tickets related to outbound call failures to EE numbers. EE has confirmed that they are currently investigating a P1 incident on their network, which is causing these failures, and is working to rectify the issue.

2. 25 luglio 2025 alle ore 08:10 UTCresolved

   We have received response from EE that they believe the issue to now be resolved.

1. 3 luglio 2025 alle ore 11:12 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 3 luglio 2025 alle ore 12:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 luglio 2025 alle ore 12:17 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3 luglio 2025 alle ore 13:30 UTCresolved

   This incident has been resolved. If you're still experiencing inbound call issues on you iOS device. Please ensure you've updated your app the latest version in the app store.

1. 17 aprile 2025 alle ore 10:19 UTCidentified

   We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.

2. 28 agosto 2025 alle ore 09:34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 28 agosto 2025 alle ore 09:34 UTCresolved

   This incident has been resolved.

1. 1 aprile 2025 alle ore 13:13 UTCidentified

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. 1 aprile 2025 alle ore 13:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 aprile 2025 alle ore 13:34 UTCresolved

   This incident has been resolved.

1. 1 aprile 2025 alle ore 10:39 UTCinvestigating

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. 1 aprile 2025 alle ore 10:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 aprile 2025 alle ore 10:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 aprile 2025 alle ore 11:02 UTCresolved

   This incident has been resolved.

1. 31 gennaio 2025 alle ore 16:08 UTCidentified

   We're aware of issues with calls to the Republic of Ireland. The root cause lies with our rangeholder and is currently under investigation. Updates to follow.

2. 3 febbraio 2025 alle ore 09:11 UTCresolved

   This incident has been resolved.

1. 18 dicembre 2024 alle ore 16:11 UTCinvestigating

   We've been made aware of an issue which is causing degraded performance. Most notable symptoms: - extended time to sign in - activities not loading This is currently under investigation. Updates to follow.

2. 18 dicembre 2024 alle ore 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 dicembre 2024 alle ore 17:03 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 18 dicembre 2024 alle ore 17:16 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

5. 19 dicembre 2024 alle ore 09:20 UTCresolved

   This Incident has been resolved. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

1. 7 ottobre 2024 alle ore 10:06 UTCidentified

   We've identified an issue meaning our billing emails are not being sent successfully. We're looking to fix this and emails not sent will be retried upon resolution.

2. 11 ottobre 2024 alle ore 11:31 UTCresolved

   The mail issue has now been resolved and we are resending any invoices that may not have been received during the downtime.

1. 9 settembre 2024 alle ore 08:17 UTCidentified

   Apologies for any inconvenience. The circleloop support and porting inbox's ([email protected] & [email protected]) are currently down. For any support or porting inquiries please contact us by phone on 03330506070.

2. 9 settembre 2024 alle ore 11:55 UTCresolved

   This incident has been resolved.