Cronologia delle interruzioni di ClassLink

1. 2 luglio 2026 alle ore 12:07 UTCinvestigating

   Stiamo attualmente indagando i rapporti di problemi intermittenti che interessano i login degli utenti. Il nostro team sta attivamente lavorando per identificare la causa. Inviaremo aggiornamenti qui non appena saranno disponibili ulteriori informazioni.

2. 2 luglio 2026 alle ore 12:32 UTCidentified

   Abbiamo identificato il problema causando problemi di login intermittenti per gli utenti. Il nostro team sta lavorando attivamente a una soluzione. Inviaremo aggiornamenti qui non appena saranno disponibili ulteriori informazioni.

3. 2 luglio 2026 alle ore 12:42 UTCmonitoring

   emette di causare problemi di login intermittenti è stato corretto. Stiamo continuando a monitorare la situazione per garantire la stabilità. Posteremo un altro aggiornamento una volta che siamo sicuri che il problema è completamente risolto.

4. 2 luglio 2026 alle ore 13:22 UTCresolved

   Il problema che causa problemi di login intermittenti è stato risolto. La funzionalità di accesso è di nuovo alla normalità. Grazie per la pazienza.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 giugno 2026 alle ore 13:14 UTCinvestigating

   Users are experiencing issues logging into LaunchPad. We are currently investigating and will provide an update as soon as possible.

2. 1 giugno 2026 alle ore 13:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 giugno 2026 alle ore 14:31 UTCidentified

   We believe we have identified the issue and are working on a resolution.

4. 1 giugno 2026 alle ore 15:24 UTCmonitoring

   We believe we have identified and resolved the issue. We will continue to monitor the ensure the issue is fully resolved.

5. 1 giugno 2026 alle ore 15:41 UTCresolved

   This incident has been resolved.

1. 19 maggio 2026 alle ore 12:44 UTCinvestigating

   We are currently investigating intermittent DUO MFA authentication errors affecting some users at login. Our team is actively working on a resolution and will provide updates as they become available. We apologize for the inconvenience.

2. 19 maggio 2026 alle ore 15:06 UTCidentified

   We have identified the issue and we are working on implementing a fix for the DUO authentication errors.

3. 19 maggio 2026 alle ore 20:42 UTCidentified

   Update: We are actively working with DUO support on this issue. DUO has identified a potential cause and we are collaborating on a resolution. We will post updates as more information becomes available.

4. 20 maggio 2026 alle ore 11:32 UTCmonitoring

   The DUO MFA errors appear to have subsided. We are awaiting confirmation from DUO that a fix has been successfully applied and will post a final update once confirmed.

5. 20 maggio 2026 alle ore 13:41 UTCresolved

   The DUO MFA authentication errors have been resolved. Thank you for your patience while we worked with DUO to resolve the issue.

1. 10 aprile 2026 alle ore 12:44 UTCinvestigating

   We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause. If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.

2. 10 aprile 2026 alle ore 12:55 UTCinvestigating

   *Update* - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates. We will provide updates as more information becomes available. We apologize for the inconvenience.

3. 10 aprile 2026 alle ore 14:56 UTCidentified

   We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution.

4. 10 aprile 2026 alle ore 19:37 UTCmonitoring

   A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved.

5. 10 aprile 2026 alle ore 20:18 UTCresolved

   This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server.

1. 18 febbraio 2026 alle ore 22:06 UTCresolved

   At approximately 3:30 PM EST today, we identified an issue that caused some users to not see their assigned applications in LaunchPad. Our team began investigating immediately, identified the root cause, and implemented a fix. This issue has now been resolved, and assigned applications should be visible as expected. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 20 gennaio 2026 alle ore 16:51 UTCinvestigating

   We are currently experiencing an issue with ClassLink LaunchPad logins and within MyApps. We are aware of the issue and are actively investigating the issue.

2. 20 gennaio 2026 alle ore 17:08 UTCmonitoring

   All services should be restored. We are currently monitoring the situation.

3. 20 gennaio 2026 alle ore 17:29 UTCresolved

   This incident has been resolved.

1. 9 gennaio 2026 alle ore 12:24 UTCinvestigating

   We are currently experiencing elevated errors with the SAML IdP. Our team is actively investigating and will provide updates as more information becomes available.

2. 9 gennaio 2026 alle ore 14:52 UTCmonitoring

   A fix has been implemented for the issue related to the SAML IdP and we are monitoring the results.

3. 9 gennaio 2026 alle ore 15:01 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 9 gennaio 2026 alle ore 17:02 UTCresolved

   This incident has been resolved.

1. 27 ottobre 2025 alle ore 22:06 UTCinvestigating

   We are currently aware of issues surrounding logging in to My Apps. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We’ll provide updates as more information becomes available. Thank you for your patience and understanding.

2. 27 ottobre 2025 alle ore 22:24 UTCmonitoring

   We’ve identified and resolved the issue affecting My Apps. The service should now be fully restored, and our team is monitoring closely to ensure continued stability. Thank you for your patience while we worked to resolve this.

3. 27 ottobre 2025 alle ore 22:44 UTCresolved

   This incident has been resolved.

1. 20 ottobre 2025 alle ore 11:14 UTCinvestigating

   Amazon AWS, a service that integrates with ClassLink, is currently experiencing an issue affecting users in the US-East region. This outage may impact users’ ability to log in to ClassLink. Our team is actively monitoring the situation and will share updates as they become available.

2. 20 ottobre 2025 alle ore 11:38 UTCidentified

   Amazon AWS has identified the root cause of the issue. Services, such as signing into ClassLink, may slowly start functioning as expected again. ClassLink is currently monitoring the situation.

3. 20 ottobre 2025 alle ore 12:36 UTCmonitoring

   We are aware of an ongoing AWS service disruption that is impacting signing in to ClassLink. AWS has reported substantial improvement in one of the affected Availability Zones and is working to apply the fix across remaining zones. We are closely monitoring the situation and will continue to provide updates as AWS implements full recovery.

4. 20 ottobre 2025 alle ore 15:28 UTCmonitoring

   We continue to experience issues scaling our services due to an ongoing AWS outage affecting multiple systems. According to AWS, the problem originated within the EC2 internal network. Our team remains actively engaged with AWS as they work to identify and implement mitigations. We will continue to provide updates as more information becomes available. At this time, we do not have an ETA of when services will be restored. Thank you for your continued patience as we monitor and respond to this issue.

5. 20 ottobre 2025 alle ore 17:50 UTCmonitoring

   AWS continues to work on mitigating network issues that are affecting multiple services, including those used by ClassLink. They are validating a fix for EC2 instance launch failures and plan to deploy it to the first Availability Zone once it has been confirmed safe to do so. While progress is being made, we are still unable to fully scale our services at this time. We remain in close contact with AWS as they implement recovery steps and will provide another update once more information becomes available. Thank you for your patience as we continue to monitor this situation closely.

6. 20 ottobre 2025 alle ore 19:46 UTCmonitoring

   We are seeing significant recovery across most ClassLink services following the AWS outage. However, some SAML 1.0 applications and console are still experiencing issues. Our team is actively investigating and working toward full restoration. We will continue to monitor the situation closely and provide additional updates as more information becomes available. Thank you for your continued patience.

7. 20 ottobre 2025 alle ore 22:01 UTCmonitoring

   All ClassLink services have been restored. We will continue to monitor over the next hour to ensure all services remain fully operational.

8. 21 ottobre 2025 alle ore 00:04 UTCresolved

   All ClassLink services have been restored and are fully operational.

1. 18 settembre 2025 alle ore 15:41 UTCinvestigating

   Google, which is used by some to login to ClassLink, is currently experiencing an outage. This is primarily impacting Chromebooks. We will let you know when this issue is resolved by Google.

2. 18 settembre 2025 alle ore 16:14 UTCmonitoring

   Google has identified the cause of the issue and pushed a fix out at 11:30am EST. We are continuing to monitor the situation.

3. 18 settembre 2025 alle ore 16:46 UTCresolved

   This issue should now be resolved. For further details and ongoing updates from Google, please view their incident report here: https://www.google.com/appsstatus/dashboard/incidents/5V5yK8N8heBKnmdqS1eW

1. 18 agosto 2025 alle ore 12:39 UTCresolved

   ClassLink experienced intermittent login issues. The issue was quickly identified, and all login and SSO functionality has been successfully restored.

1. 8 agosto 2025 alle ore 11:54 UTCinvestigating

   We've received reports that users are unable to access LaunchPad. We are working to remedy and monitor the situation.

2. 8 agosto 2025 alle ore 12:15 UTCmonitoring

   Login functionality has been restored, and we are monitoring the system. Thank you for your patience.

3. 8 agosto 2025 alle ore 12:42 UTCresolved

   Login functionality has been fully restored.

1. 15 luglio 2025 alle ore 14:58 UTCinvestigating

   We're investigating an issue where some password locker applications are returning an "Invalid Application" error message upon launch.

2. 15 luglio 2025 alle ore 16:31 UTCidentified

   The issue has been identified, and a fix is being implemented.

3. 15 luglio 2025 alle ore 19:56 UTCmonitoring

   A fix has been implemented. We are monitoring password locker functionality.

4. 15 luglio 2025 alle ore 20:20 UTCresolved

   This incident has been resolved.

1. 11 aprile 2025 alle ore 12:32 UTCinvestigating

   We've received reports that some users are unable to log in to ClassLink via Google or Entra. We are currently investigating.

2. 11 aprile 2025 alle ore 13:10 UTCidentified

   We have identified the issue and have determined some Google-integrated districts were affected. All Entra and Active Directory integrations were not impacted. We are currently implementing a resolution.

3. 11 aprile 2025 alle ore 13:43 UTCmonitoring

   A fix has been implemented. We are continuing to monitor all Google logins.

4. 11 aprile 2025 alle ore 15:47 UTCresolved

   This incident has been resolved.

1. 5 febbraio 2025 alle ore 17:18 UTCinvestigating

   ClassLink is aware of an issue where folders have been renamed. While this does not impact overall system functionality, our developers are actively working on a resolution. We appreciate your patience and will provide updates as soon as possible.

2. 5 febbraio 2025 alle ore 17:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 febbraio 2025 alle ore 18:30 UTCidentified

   We identified an issue with a recent update that caused some folders to be renamed. The update has been reverted, and we are actively restoring folder names. This process will be completed tonight. Thank you for your patience!

4. 5 febbraio 2025 alle ore 23:21 UTCresolved

   Folder names have been restored. However, there is a small percantage of folders that need to be addressed - additional instructions will be provided to those impacted.

1. 6 gennaio 2025 alle ore 15:13 UTCidentified

   A subset of users are experiencing intermittent issues with group sync which can cause login issues into LaunchPad. Our teams have identified the issue and are actively working on a fix.

2. 6 gennaio 2025 alle ore 15:49 UTCidentified

   We have identified a fix for the issue and its impact is extremely limited. Due to its nature, the fix will be implemented after hours to minimize disruption. We apologize for the inconvenience.

3. 7 gennaio 2025 alle ore 00:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 gennaio 2025 alle ore 01:22 UTCresolved

   The issue affecting group sync and subsequent logins has been resolved. Thank you for your continued patience.

1. 5 dicembre 2024 alle ore 16:26 UTCinvestigating

   We’re investigating an issue that is limited in scope to the roster server, which may have caused a small percentage of imports to fail or report. There is no impact to users and launchpad and single sign on continue to work as expected.

2. 5 dicembre 2024 alle ore 16:45 UTCmonitoring

   The issue has been addressed. Import functionality has been restored for all servers, and we are monitoring the results.

3. 5 dicembre 2024 alle ore 18:09 UTCresolved

   This issue has been resolved.

1. 30 novembre 2024 alle ore 14:47 UTCinvestigating

   A LaunchPad login issue has been identified affecting a subset of customers. Users may receive a 410 Error message when attempting to log in to ClassLink with their active directory credentials. We are investigating and will post updates as soon as possible.

2. 30 novembre 2024 alle ore 15:03 UTCmonitoring

   The issue has been addressed. Login functionality has been restored, and we are monitoring the results.

3. 30 novembre 2024 alle ore 15:10 UTCresolved

   This incident has been resolved.

1. 21 agosto 2024 alle ore 13:09 UTCinvestigating

   We are investigating a login related issue. Users may experience slow response times logging in and an issue with My Apps loading properly. The teams are currently working to restore functionality as quickly as possible.

2. 21 agosto 2024 alle ore 13:33 UTCmonitoring

   Logins have been restored. We are still addressing the slower than normal My Apps loading times.

3. 21 agosto 2024 alle ore 13:41 UTCresolved

   LaunchPad logins and My Apps functionality have been fully restored.

1. 15 agosto 2024 alle ore 12:17 UTCinvestigating

   We are investigating an issue with LaunchPad pages not loading. Users may receive a 404 error or Portal not found error.

2. 15 agosto 2024 alle ore 12:29 UTCidentified

   The teams have identified the issue and are working towards a resolution.

3. 15 agosto 2024 alle ore 12:51 UTCidentified

   LaunchPad pages are now loading. Restoration efforts are still underway to fully restore the system. Thank you for your patience and understanding during this time. We will keep you informed of any further developments.

4. 15 agosto 2024 alle ore 13:11 UTCresolved

   All services have been restored. Users can access and use the system as usual.