Le chiamate in uscita a una piccola percentuale di centri di tasso stanno fallendo
Inizio 1 settembre 2026 alle ore 23:00 UTC · 1d 12h
IssuesIncidente minore
Componenti interessati
Residential ServiceTrunkingHosted PBX
investigating
Stiamo indagando su un problema in cui le chiamate in uscita a una piccola percentuale di centri di tasso stanno fallendo per i clienti. Si noti che questo colpisce solo i clienti che si collegano direttamente attraverso la nostra piattaforma XCast.
identified
Il problema è stato identificato e si sta attuando una correzione.
monitoring
Una soluzione è stata implementata e stiamo monitorando i risultati.
resolved
Questo incidente è stato risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Consegna di posta in ritardo a Microsoft Mail Services
Inizio 25 agosto 2026 alle ore 20:51 UTC · 1d 17h
IssuesIncidente minore
Componenti interessati
Clearly Cloud USA - rClearly Cloud USA - wFax ServiceClearly Cloud Canada
investigating
Stiamo vedendo un aumento dei ritardi di consegna della posta per i messaggi provenienti dalle nostre piattaforme verso i servizi di posta Microsoft.
monitoring
L'elaborazione di queue continua con successo, anche se lentamente come Microsoft accetta la posta dalla nostra piattaforma. Ci aspettiamo che anche i tassi di accettazione aumentino nel tempo. L'ingegneria continua a monitorare i miglioramenti delle attività e delle consegne.
monitoring
Continuiamo a monitorare per migliorare le tariffe di spedizione di posta ai servizi di posta Microsoft.
monitoring
Mentre stiamo ancora vedendo ritardi nella consegna di posta ai servizi di posta elettronica Microsoft, i tassi di accettazione sono in continuo miglioramento e il backlog corrente è stato quasi completamente elaborato. Stiamo continuando a monitorare per le prestazioni e lo chiuderà una volta che siamo soddisfatti dei prezzi di consegna coerenti.
resolved
Mail continua a scorrere normalmente e a tassi di consegna previsti senza ritardi.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Intermittent chiamata problemi di qualità con Inbound Calls
Inizio 21 agosto 2026 alle ore 13:46 UTC · 1h 20m
IssuesIncidente minore
Componenti interessati
US EastClearly Cloud USA - wUS CentralCA EastInbound/Outbound Calls
investigating
Siamo in corso di indagine intermittente questioni di qualità chiamata con chiamate in entrata con i nostri vettori a monte
resolved
Il vettore a monte ha risolto i problemi a circa 9:13
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
U.S. East trunking intermittente chiamata questioni di qualità
Inizio 22 giugno 2026 alle ore 16:59 UTC · 2h 39m
IssuesIncidente minore
Componenti interessati
US East
investigating
Stiamo attualmente indagando su problemi con i nostri server di trunking dell'Est americano che sta causando problemi di completamento e problemi audio.
monitoring
Una soluzione è stata implementata e stiamo monitorando i risultati.
resolved
Questo incidente è stato risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
I tronchi CA-East offline
Inizio 15 giugno 2026 alle ore 12:53 UTC · 4h 55m
OutageIncidente maggiore
Componenti interessati
CA East
identified
Stiamo attualmente indagando su un problema con i nostri tronchi CA-East e li abbiamo portati offline in questo momento.
monitoring
Una soluzione è stata implementata e stiamo monitorando i risultati.
resolved
Questo incidente è stato risolto.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Pulsar360 - Hosted PBX - Toronto Region - Connectivity Issues
Inizio 9 giugno 2026 alle ore 19:22 UTC · 5h 54m
OutageIncidente maggiore
Componenti interessati
Dedicated VM PBX Hosts
investigating
IS NOC is reviewing reports of connectivity issues for some Pulsar360 hosted PBXs in the Toronto region.
investigating
Work continues to isolate and find the root cause for connectivity interruptions in the Toronto region.
monitoring
IS NOC has identified and resolved the issue(s) responsible for connectivity interruption. We are seeing alarms clearing at this time and will continue to monitor.
resolved
All services remain stable and operational, free from the previously experienced issues.
Issues with Chat/SMS on Clearly Cloud USA - w
Inizio 9 giugno 2026 alle ore 14:27 UTC · 2h 57m
Pending
Componenti interessati
Clearly Cloud USA - w
investigating
We are currently investigating an issue which is affecting chat/sms on Clearly Cloud USA - w
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
US-Central Connectivity Instability
Inizio 1 giugno 2026 alle ore 13:54 UTC · 6h 20m
Pending
Componenti interessati
Sendfax.to APIUS CentralFax Service
monitoring
We are seeing some isolated connectivity issues in our US-Central region facilities. They seem to be transient in nature and quick to assert/resolve. We are working with our upstream provider(s) and monitoring closely.
resolved
This incident has been resolved.
US-Central Datacenter Connectivity Issue
Inizio 31 maggio 2026 alle ore 18:03 UTC · 17h 52m
Our US-Central datacenter is experiencing routing issues at this time. Intermittent problems are resulting from this.
identified
Our upstream connectivity provider(s) are experiencing degraded network performance which is affecting ClearlyIP/14IP services. They are working diligently to resolve this issue.
identified
Work continues by our upstream provider(s) to isolate and resolve the root connectivity issues.
identified
Work continues by our upstream provider(s) to isolate and resolve an apparent DDoS attack affecting multiple customers at the US-Central facilities.
monitoring
We are seeing recovery but are continuing to monitor the situation while our upstream provider(s) work towards a full resolution.
identified
We are seeing degraded connectivity once again, affecting services in US-Central. We are awaiting updates and progress reports from our upstream provider(s).
monitoring
We are once again seeing recovery and are continuing to monitor the situation. Our upstream provider(s) have confirmed positive progress towards resolution of this ongoing DDoS event.
monitoring
Latest updates from our upstream provider(s) indicate a full restoration of all services and connectivity. We are confirming the same and continue to see clean network operation at this time. We will continue to monitor.
resolved
Connectivity has remained stable.
postmortem
**Summary / Impact**
On the afternoon of May 31st, 2026, 14IP's network operations group began to observe connectivity issues with resources located at its US-Central \(MKE\) data center. The team began working with their counterparts at the data center facility to understand the nature of the problem. It was quickly determined that a distributed denial of service \(DDoS\) attack targeted upstream was affecting all tenants of the data center.
Significant malicious traffic \(exceeding 450gbps\) was measured upstream during the peak of the attack which overwhelmed equipment as well as primary, secondary, and tertiary links. This traffic was mitigated through coordinated, escalating filtering with upstream transit providers, as well as internal engineering to stabilize routing.
During the incident, connectivity to systems and services primarily located in this data center were impacted significantly for periods of time between approximately 2 PM ET and 9:30 PM ET. This included Clearly Cloud, ComXchange hosted, Xivea, Business Connect, EPlatform, and several other systems. \(US-East trunking services continued to operate during the US-Central incident.\)
**Follow-Up**
Several facility-level network and system improvements have been implemented following the incident which should reduce the risk of future occurrences. This includes the deployment of additional DDoS scrubbing capacity, improved granularity for detecting attacks, additional fiber capacity upstream, as well as core network enhancements.
14IP plans additional improvements to its systems and operations to improve platform resilience and flexibility when responding to future incidents.
Upstream Canadian carrier down
Inizio 28 maggio 2026 alle ore 17:16 UTC · 1h 34m
IssuesIncidente minore
Componenti interessati
US EastUS CentralCA EastClearly Cloud Canada
identified
An upstream Canadian carrier is currently having issues. This may affect incoming calls routed through that carrier, but is limited to ONLY Canadian DIDs through that carrier. Outbound should not be affected.
At this time, we have no information from the carrier on ETA.
monitoring
The upstream carrier is now routing properly. We are monitoring and waiting on more information related to the outage.
resolved
This incident has been resolved.
Clearly Cloud USA Call Panel showing insecure
Inizio 27 aprile 2026 alle ore 18:26 UTC · 25m
IssuesIncidente minore
Componenti interessati
Clearly Cloud USA - w
investigating
The team is investigating Call Panel on Clearly Cloud USA displaying a bad certificate.
We are seeing issues with provisioning and registration of some Grandstream devices. The team is actively reviewing the situation
monitoring
We have implemented a fix. If you are still having issues with your devices, please contact us by emailing [email protected] and we can assist you further.
resolved
This incident has been resolved.
Issues with portals and CDM
Inizio 19 marzo 2026 alle ore 14:00 UTC · 1h 37m
IssuesIncidente minore
Componenti interessati
Sendfax.to APICloud Device ManagerStoreFax ServiceRedirect Server
identified
The team has identified the issue and is currently working on a fix.
resolved
This incident has been resolved.
Outbound calling issues for some clients
Inizio 13 marzo 2026 alle ore 23:52 UTC · 1h 28m
IssuesIncidente minore
Componenti interessati
US EastUS CentralCA EastInbound/Outbound Calls
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
resolved
This incident has been resolved.
Call Panel inoperative
Inizio 19 febbraio 2026 alle ore 14:54 UTC · 2h 9m
OutageIncidente maggiore
Componenti interessati
Clearly Cloud Canada
investigating
We are currently investigating an issue with Call Panel on Clearly Cloud Canada.
investigating
We are continuing to investigate this issue.
monitoring
A fix is being implemented. If you still are experiencing issues, please open a support ticket and the team will assist.
resolved
This incident has been resolved.
Clearly Cloud USA registration and calling issues
Inizio 15 dicembre 2025 alle ore 18:41 UTC · 20m
OutageIncidente critico
Componenti interessati
Clearly Cloud USA - w
investigating
The team is currently investigating an issue with Clearly Cloud USA
identified
The team has identified the issue and should be resolved quickly.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Intermittent calling issues on PBXPro.net
Inizio 4 dicembre 2025 alle ore 18:57 UTC · 27m
IssuesIncidente minore
Componenti interessati
PBXPro Multi-tenant Solution
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Calling issues with Clearly Cloud USA
Inizio 2 dicembre 2025 alle ore 16:45 UTC · 3h 0m
OutageIncidente critico
Componenti interessati
Clearly Cloud USA - w
investigating
We are currently investigating inbound and outbound calling issues with Clearly Cloud US platform.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
SIP2 and Proxy55 offline
Inizio 11 novembre 2025 alle ore 11:15 UTC · 0m
IssuesIncidente minore
resolved
SIP2 and Proxy55 are not responding. Calls routing to failover trunks
Calling issues with US East trunks
Inizio 3 novembre 2025 alle ore 16:49 UTC · 1h 21m
IssuesIncidente minore
Componenti interessati
US East
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
postmortem
At approximately 11:27AM ET on November 3, ClearlyIP's NOC team began to receive system alerts indicating excess session activity within its US-East trunking systems. The team's investigation identified unauthenticated INVITE messages being received from unknown IPs as the source of the excess traffic, as well as a customer generating unexpected levels of outbound calls. Steps were taken to mitigate the traffic's impact, including restarting affected services to clear sessions and restore normal status. By approximately 11:55AM ET, the US-East situation was stabilized and session traffic had returned to normal levels.
The team has identified a number of improvements and traffic management strategies to help avoid similar incidents which will be implemented in future maintenance events.
Cronologia delle interruzioni di Clearlyip | Uptimus