Cronologia delle interruzioni di Clearsale

1. 14 agosto 2026 alle ore 16:25 UTCinvestigating

   We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 14 agosto 2026 alle ore 16:54 UTCresolved

   We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

1. 13 agosto 2026 alle ore 18:17 UTCinvestigating

   We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 13 agosto 2026 alle ore 18:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 agosto 2026 alle ore 19:16 UTCresolved

   We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

1. 28 luglio 2026 alle ore 14:46 UTCinvestigating

   Attualmente stiamo sperimentando l'instabilità per quanto riguarda gli aggiornamenti di stato dell'ordine. Il nostro team tecnico sta lavorando attivamente per analizzare e risolvere il problema al fine di ripristinare le normali operazioni il prima possibile.

2. 28 luglio 2026 alle ore 16:05 UTCresolved

   Siamo lieti di informarvi che il nostro team tecnico ha affrontato il problema, e l'applicazione ora funziona normalmente. Se il problema si verifica di nuovo, si prega di contattare il nostro team di supporto via email all'indirizzo [email protected]

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 17 giugno 2026 alle ore 14:10 UTCinvestigating

   We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

2. 17 giugno 2026 alle ore 14:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 giugno 2026 alle ore 14:39 UTCmonitoring

   Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

4. 17 giugno 2026 alle ore 18:06 UTCresolved

   This incident has been resolved.

1. 15 gennaio 2026 alle ore 17:45 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 gennaio 2026 alle ore 20:33 UTCinvestigating

   This incident has been resolved.

3. 15 gennaio 2026 alle ore 20:33 UTCresolved

   This incident has been resolved.

1. 18 dicembre 2025 alle ore 19:12 UTCresolved

   Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

1. 29 ottobre 2025 alle ore 18:04 UTCinvestigating

   The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

2. 29 ottobre 2025 alle ore 21:55 UTCresolved

   The Client Portal is back online.

1. 14 ottobre 2025 alle ore 23:04 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 ottobre 2025 alle ore 01:19 UTCresolved

   This incident has been resolved.

1. 16 giugno 2025 alle ore 14:23 UTCidentified

   We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

2. 16 giugno 2025 alle ore 15:48 UTCresolved

   The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

1. 9 maggio 2025 alle ore 13:11 UTCinvestigating

   We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

2. 9 maggio 2025 alle ore 13:18 UTCinvestigating

   The problem was solved.

3. 9 maggio 2025 alle ore 13:18 UTCresolved

   This incident has been resolved.

1. 31 marzo 2025 alle ore 13:58 UTCidentified

   We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

2. 31 marzo 2025 alle ore 15:39 UTCresolved

   This incident has been resolved.

1. 13 marzo 2025 alle ore 20:24 UTCresolved

   We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

1. 12 febbraio 2025 alle ore 18:23 UTCidentified

   Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

2. 12 febbraio 2025 alle ore 18:24 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12 febbraio 2025 alle ore 19:15 UTCresolved

   This incident has been resolved.

1. 11 febbraio 2025 alle ore 16:59 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 11 febbraio 2025 alle ore 17:30 UTCresolved

   Our technical team has already normalized the problem accessing the Client Portal tool