Cronologia delle interruzioni di Clicksend

1. 3 settembre 2026 alle ore 01:24 UTCinvestigating

   Il nostro fornitore nella regione dell'UE sta attualmente effettuando una manutenzione essenziale, che sta causando ritardi nei servizi postali nella regione. Tutti i sistemi ClickSend sono operativi normalmente, e tutte le lettere / cartoline inviate dai clienti sono stati ricevuti con successo e sono saldamente tenuti all'interno del nostro sistema. Tuttavia, ci può essere un ritardo nel trasmettere questi al nostro fornitore UE, mentre la manutenzione è in corso. Stiamo monitorando la situazione e fornirà ulteriori aggiornamenti mentre diventano disponibili.

2. 4 settembre 2026 alle ore 02:27 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 7 settembre 2026 alle ore 00:36 UTCinvestigating

   I nostri team stanno lavorando attivamente con il venditore per restituire il servizio in modo sicuro al funzionamento. Ci scusiamo per la continua interruzione e apprezziamo la vostra pazienza mentre questo lavoro continua. Forniremo un ulteriore aggiornamento non appena saranno disponibili ulteriori informazioni.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 02:00 UTCinvestigating

   Stiamo attualmente osservando i problemi di consegna in Australia - Telstra Telstra ha rilasciato la seguente dichiarazione per quanto riguarda l'outage: "Stiamo cercando un problema che riguarda alcune chiamate mobili e connessioni di dati. Se hai difficoltà a connetterti all'inizio, prova di nuovo come può funzionare su una riprovazione. Siamo su di esso e condividere un aggiornamento non appena è fisso. Grazie per averci accompagnato." Stiamo monitorando attentamente la situazione sul nostro fine e forniremo un altro aggiornamento non appena Telstra risolve il problema.

2. 9 luglio 2026 alle ore 00:52 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 9 luglio 2026 alle ore 23:58 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 25 giugno 2026 alle ore 06:51 UTCinvestigating

   We are currently investigating an issue causing message delivery degradation. Customers may experience delays in message processing, with some message statuses remaining in "Message sent to the network for delivery" for longer than expected. Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. 25 giugno 2026 alle ore 11:56 UTCinvestigating

   We are currently investigating an issue affecting our services. Our upstream vendor has identified an issue on their end and is actively working towards a resolution. We will provide further updates as more information becomes available.

3. 25 giugno 2026 alle ore 13:09 UTCinvestigating

   We are continuing to investigate this issue.

4. 25 giugno 2026 alle ore 14:26 UTCinvestigating

   We are continuing our investigation. Our upstream vendor has identified a problem on their end and is actively working towards a resolution. This issue is currently only impacting SMS traffic to the US and Australia (AU) routed through this upstream vendor. All other SMS traffic (including Rest of World) is unaffected and continues to process normally.

5. 25 giugno 2026 alle ore 15:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 26 giugno 2026 alle ore 00:04 UTCmonitoring

   Our upstream vendor has implemented a fix and messaging services have recovered. We have completed validation testing and confirmed message sending and delivery are functioning as expected. Their teams will continue to closely monitor platform performance to ensure stability. We are not currently observing any further issues related to this incident.

7. 26 giugno 2026 alle ore 03:56 UTCmonitoring

   We are pleased to inform you that the issue with Message Delivery Degradation has now been resolved. Resolution Steps: Our upstream vendor has applied a fix to resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

8. 26 giugno 2026 alle ore 03:57 UTCresolved

   This incident has been resolved.

1. 7 maggio 2026 alle ore 03:39 UTCinvestigating

   We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

2. 8 maggio 2026 alle ore 10:21 UTCinvestigating

   We have identified that, in addition to the previously reported impact on United Kingdom Long Virtual Numbers (O2 network), a subset of Swedish virtual numbers is also experiencing inbound SMS delivery degradation. Affected messages may be delayed or fail to deliver when sent to these Swedish numbers. The issue appears to be consistent with the ongoing degradation observed across certain inbound routes. We are continuing to work with our upstream partners to investigate the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available.

3. 12 maggio 2026 alle ore 14:26 UTCresolved

   We are pleased to inform you that the previously reported inbound SMS degradation issue has now been resolved. Resolution Steps: We worked closely with our vendor to identify and resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

1. 9 febbraio 2026 alle ore 02:23 UTCinvestigating

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

2. 9 febbraio 2026 alle ore 03:09 UTCmonitoring

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

3. 9 febbraio 2026 alle ore 05:47 UTCresolved

   This incident has been resolved, please let us know if you encounter any issues

1. 8 dicembre 2025 alle ore 11:21 UTCinvestigating

   We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.

2. 9 dicembre 2025 alle ore 07:08 UTCmonitoring

   ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved

3. 9 dicembre 2025 alle ore 10:11 UTCresolved

   This incident has been resolved.

1. 26 novembre 2025 alle ore 07:52 UTCidentified

   We are aware of an issue with our short URLs being flagged by Microsoft as suspicious, we are actively working with Microsoft to get this resolved. This impacts some customers who are using Microsoft Edge browser and/or Microsoft Defender. This is a temporary issue.

2. 26 novembre 2025 alle ore 13:10 UTCidentified

   The issue has been partially resolved. New SMS messages and campaigns using short URLs are no longer affected. We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

3. 26 novembre 2025 alle ore 13:13 UTCidentified

   We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

4. 27 novembre 2025 alle ore 00:29 UTCresolved

   This incident has been resolved. Microsoft has removed the flag, we have also changed our ShortURL from smsu.io to smsg.us

1. 18 novembre 2025 alle ore 12:12 UTCinvestigating

   We are aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly

2. 18 novembre 2025 alle ore 12:39 UTCresolved

   The following services are now operational: • Online Dashboard • REST API We are continuing to monitor performance to ensure stability.

1. 20 ottobre 2025 alle ore 22:22 UTCinvestigating

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

2. 20 ottobre 2025 alle ore 22:49 UTCresolved

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

1. 24 settembre 2025 alle ore 18:20 UTCinvestigating

   We are currently investigating an issue that began around 8:27 AM PST on September 24, 2025, where some Transactional Emails are remaining in the Queued:WaitSend status. Our team is actively working to identify the cause and resolve the problem.

2. 25 settembre 2025 alle ore 05:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 settembre 2025 alle ore 05:23 UTCresolved

   This incident has been resolved.

1. 29 agosto 2025 alle ore 23:20 UTCinvestigating

   Some customers from Belgium could still be facing issues when sending SMS with shared numbers

2. 30 agosto 2025 alle ore 00:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 agosto 2025 alle ore 01:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 agosto 2025 alle ore 01:15 UTCresolved

   This incident has been resolved.

1. 29 agosto 2025 alle ore 20:09 UTCinvestigating

   We are currently experiencing SMS delivery issues for Belgium

2. 29 agosto 2025 alle ore 21:16 UTCresolved

   We have resolved the issue for Belgium customers

1. 22 luglio 2025 alle ore 06:44 UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 23 luglio 2025 alle ore 01:46 UTCresolved

   This incident has been resolved.

1. 22 luglio 2025 alle ore 01:58 UTCinvestigating

   We are currently investigating reports of unexpected behavior involving Sender IDs and dedicated numbers. Our technical team is actively assessing the root cause and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to restore full functionality.

2. 22 luglio 2025 alle ore 03:04 UTCmonitoring

   Issues appear to have ceased and we are monitoring the situation

3. 23 luglio 2025 alle ore 02:22 UTCresolved

   This incident has been resolved.

1. 21 luglio 2025 alle ore 05:04 UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 21 luglio 2025 alle ore 05:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 luglio 2025 alle ore 06:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 luglio 2025 alle ore 06:15 UTCresolved

   This incident has been resolved.

1. 30 giugno 2025 alle ore 06:32 UTCidentified

   Due to a planned service outage, please expect delays in our chat support response times between 2:30 PM and 3:30 PM AWST. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

2. 1 luglio 2025 alle ore 00:11 UTCresolved

   This incident has been resolved.

1. 30 giugno 2025 alle ore 03:40 UTCidentified

   While we work on fixing this, we’ll be temporarily redirecting to our old portal.

2. 30 giugno 2025 alle ore 03:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 1 luglio 2025 alle ore 03:28 UTCresolved

   This incident has been resolved.

1. 18 giugno 2025 alle ore 01:22 UTCinvestigating

   This is a temporary issue that we are currently investigating. This does not impact API

2. 18 giugno 2025 alle ore 01:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 giugno 2025 alle ore 03:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 giugno 2025 alle ore 03:57 UTCresolved

   This incident has been resolved.

1. 24 aprile 2025 alle ore 07:10 UTCinvestigating

   We are currently observing delivery issues for 10DLC in United States - AT&T. Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. 28 aprile 2025 alle ore 04:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 maggio 2025 alle ore 03:37 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 maggio 2025 alle ore 03:38 UTCmonitoring

   We have received an update from AT&T, and AT&T is currently upgrading their network to accommodate the growing demands of the industry and to introduce new services. As part of this upgrade, AT&T is migrating A2P traffic from older network components to a new gateway. During this transition, Sinch ClickSend, along with other partners, have actively migrated significant volumes of traffic throughout April and May. However, this process encountered some issues that necessitated updates to AT&T's network. These challenges did affect message processing temporarily, but they have since been resolved, and A2P message processing is now operating at the expected service levels. Sinch ClickSend remains in continuous communication with AT&T regarding the above information, and we have observed a significant improvement following AT&T's corrective actions. We continue to collaborate with AT&T to address a few residual error types that some customers are still experiencing.

5. 16 maggio 2025 alle ore 03:39 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 maggio 2025 alle ore 05:30 UTCresolved

   This incident has been resolved.

1. 11 febbraio 2025 alle ore 22:39 UTCinvestigating

   We are having issues with our chat platform; we may not be responsive or able to provide service support immediately. Please bear with us for this short period; we will update our status page once this is resolved. Alternatively, you can send an email to [email protected].

2. 11 febbraio 2025 alle ore 22:49 UTCresolved

   This incident has been resolved.