Cronologia delle interruzioni di Cloud 66

1. 24 agosto 2026 alle ore 19:08 UTCidentified

   La gamma IPv6 di DigitalOcean sembra essere bloccata dall'accesso a Google Cloud Storage. Ciò significa che i clienti CSv1 e CSv2 che hanno server con indirizzi IPv6 pubblici non sono attualmente in grado di tirare nuove immagini BuildGrid sui loro server.

2. 24 agosto 2026 alle ore 19:24 UTCidentified

   GCS ha confermato che un problema interno sta causando il blocco della gamma IPv6 di DigitalOcean e sta attualmente lavorando su una risoluzione.

3. 25 agosto 2026 alle ore 16:06 UTCidentified

   Stiamo ancora aspettando il GCS per risolvere il problema.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 24 agosto 2026 alle ore 16:24 UTCidentified

   La gamma IPv6 di DigitalOcean sembra essere bloccata dall'accesso a Google Cloud Storage. Ciò significa che i clienti CSv1 e CSv2 che hanno server con indirizzi IPv6 pubblici non sono attualmente in grado di tirare nuove immagini BuildGrid sui loro server.

2. 24 agosto 2026 alle ore 19:06 UTCidentified

   Stiamo continuando a lavorare per risolvere questo problema.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 12 giugno 2025 alle ore 19:09 UTCinvestigating

   Google authentication issues is having issues causing login and access issues for our systems and customers. We are investigating the impact and mitigation strategies.

2. 12 giugno 2025 alle ore 20:30 UTCresolved

   The underlying issue with GCP seems to be resolved, and we are not seeing further issues with the logins and other systems.

1. 2 gennaio 2025 alle ore 12:24 UTCinvestigating

   We are aware of problems when scaling/creating Kubernetes clusters. This appears to be caused by new rate limits imposed by docker hub. The team are working on a solution.

2. 2 gennaio 2025 alle ore 12:25 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2 gennaio 2025 alle ore 12:25 UTCinvestigating

   We are currently investigating this issue.

4. 2 gennaio 2025 alle ore 15:45 UTCresolved

   This incident has been resolved.

1. 28 giugno 2024 alle ore 01:35 UTCinvestigating

   We are currently investigating a number of stuck deployments.

2. 28 giugno 2024 alle ore 01:50 UTCmonitoring

   We have identified the issue causing the deployments to be stuck and fixed the issue. This was caused by a database failure at our cloud provider which we are investigating and monitoring.

3. 28 giugno 2024 alle ore 13:46 UTCresolved

   This incident has now been resolved.

1. 13 maggio 2024 alle ore 08:27 UTCinvestigating

   We are aware of issues with our CustomConfig git repositories. This issue impacts direct git access to the CustomConfig git repository. Direct access to CustomConfig pages via the web dashboard and API is not affected. We are investigating the root cause of the problem.

2. 14 maggio 2024 alle ore 11:48 UTCinvestigating

   Applications are able to be deployed, but the CustomConfig backend is not available for the moment.

3. 20 maggio 2024 alle ore 15:07 UTCresolved

   The CustomConfig git backend migration has been completed

1. 19 marzo 2024 alle ore 10:07 UTCinvestigating

   We are investigating issues affecting some production systems.

2. 19 marzo 2024 alle ore 10:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 marzo 2024 alle ore 10:13 UTCresolved

   This incident has been resolved.

1. 9 maggio 2023 alle ore 11:45 UTCmonitoring

   Github is experiencing some API outages, deployments don't currently appear to be affected. We are monitoring (https://www.githubstatus.com/)

2. 9 maggio 2023 alle ore 15:21 UTCresolved

   This incident has been resolved.

1. 26 aprile 2023 alle ore 15:36 UTCinvestigating

   Water intrusion in a data center in europe-west9 has caused a multi-cluster failure and has led to a shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

2. 26 aprile 2023 alle ore 16:03 UTCinvestigating

   Due to a major outage in Google Cloud (https://status.cloud.google.com/regional/europe) - Kubernetes installations may fail on installations on servers located in the same region, regardless of the cloud, due to Kubernetes images themselves being hosted on Google Cloud

3. 26 aprile 2023 alle ore 16:37 UTCmonitoring

   We are waiting on Google resolutions

4. 27 aprile 2023 alle ore 08:22 UTCresolved

   Maestro installations are working as expected again

1. 6 ottobre 2022 alle ore 13:07 UTCinvestigating

   Currently, GitHub is having an issue with listing repositories while using the Cloud 66 Github app. As a workaround while this issue is ongoing. 1. Remove the Github installation. 2. Manually configure SSH key access to Github, please see the link below. https://help.cloud66.com/rails/how-to-guides/common-tools/access-your-code#manually-configuring-github-access

2. 6 ottobre 2022 alle ore 14:52 UTCidentified

   The issue has been identified and a fix is being implemented and this should resolve the issue for most users. If the error is still persisting, please use the workaround provided: 1. Remove the Github installation. 2. Manually configure SSH key access to Github, please see the link below. https://help.cloud66.com/rails/how-to-guides/common-tools/access-your-code#manually-configuring-github-access

3. 7 ottobre 2022 alle ore 22:26 UTCresolved

   Issue confirmed to be fixed by GitHub.

1. 14 settembre 2022 alle ore 20:15 UTCidentified

   The team is aware that some Buildgrid pushes are taking longer than normal, and are working on a mitigation strategy

2. 15 settembre 2022 alle ore 17:03 UTCidentified

   Our engineering team is continuing to look into mitigations for this issue.

3. 16 settembre 2022 alle ore 11:47 UTCmonitoring

   The team has completed the first part of the mitigation strategy for intermittent slow Buildgrid pushes. We are now monitoring ongoing performance.

4. 6 ottobre 2022 alle ore 14:50 UTCresolved

   This incident has been resolved.

1. 9 settembre 2022 alle ore 07:20 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 9 settembre 2022 alle ore 08:51 UTCresolved

   This incident has been resolved.

3. 9 settembre 2022 alle ore 09:00 UTCpostmortem

   At approximately 07:00 UTC we started to perform a minor system quality-of-life backend update. The update had unintended consequences on an older system component which hadn’t been changed in a while. The component was to do with agent server communications, and it ended up disabled after the update. Although the same component was unaffected during testing in dev/staging and passed UAT, it turned out that there was a necessarily different configuration around rewrites in production that caused the issue. The nature of the update meant that rolling back wasn’t straightforward, so the team resolved to fix the incompatibility in-place, and as such were unable to stop the erroneous “server down” notifications that then went out. The issue was resolved approximate 1 hour later. at 08:00 UTC - after which time servers would have started to appear as “online” again. Subsequent to this outage, the difference in configuration has been added to our operations processes, such that this will not occur again. Our apologies for the inconvenience and concern that this may have created!

1. 6 settembre 2022 alle ore 11:53 UTCinvestigating

   GitHub is having an outage at this time. This may adversely affect Deployments.

2. 6 settembre 2022 alle ore 11:57 UTCresolved

   This incident has been resolved.

1. 30 agosto 2022 alle ore 09:09 UTCidentified

   From Azure (https://status.azure.com/en-gb/status) Starting at approximately 06:00 UTC on 30 Aug 2022, a number of customers running Ubuntu 18.04 (bionic) VMs recently upgraded to systemd version 237-3ubuntu10.54 reported experiencing DNS errors when trying to access their resources. Reports of this issue are confined to this single Ubuntu version.

2. 30 agosto 2022 alle ore 15:11 UTCidentified

   Azure is recommending that affected customers reboot their servers to obtain an updated DHCP lease to resolve this issue

3. 31 agosto 2022 alle ore 09:15 UTCmonitoring

   We are continuing to monitor this incident

4. 5 settembre 2022 alle ore 08:21 UTCresolved

   This incident has been resolved.