Cronologia delle interruzioni di Cloudinary

1. 13 agosto 2026 alle ore 17:04 UTCinvestigating

   Da circa 12:30 UTC, alcuni utenti possono sperimentare problemi in cui le attività non appaiono durante la navigazione cartelle nella Media Library. Le attività colpite rimangono disponibili e possono ancora essere accessibili attraverso la ricerca. Il nostro team sta indagando sul problema e lavorando per ripristinare la normale visibilità della cartella. Forniremo un altro aggiornamento non appena saranno disponibili ulteriori informazioni.

2. 13 agosto 2026 alle ore 19:10 UTCidentified

   We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution. Asset delivery is not impacted. We will provide another update as soon as more information is available.

3. 13 agosto 2026 alle ore 20:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 agosto 2026 alle ore 17:45 UTCresolved

   This incident has been resolved.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 29 luglio 2026 alle ore 13:35 UTCinvestigating

   Da circa 13:50 UTC, gli utenti non sono stati in grado di installare componenti aggiuntivi. I tentativi di installazione stanno fallendo e possono visualizzare un messaggio “Installation fail”. Il nostro team sta indagando sul problema e lavorando per ripristinare la funzionalità di installazione. Forniremo un altro aggiornamento non appena saranno disponibili ulteriori informazioni.

2. 29 luglio 2026 alle ore 14:00 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

3. 29 luglio 2026 alle ore 14:58 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 luglio 2026 alle ore 23:09 UTCinvestigating

   Stiamo indagando su un problema che riguarda le connessioni al connettore cloudinary MCP. Gli utenti possono ricevere un errore 502 Bad Gateway.

2. 21 luglio 2026 alle ore 08:33 UTCmonitoring

   Una correzione è stata rilasciata per affrontare i guasti di connessione con il nostro connettore MCP, e stiamo monitorando attivamente per garantire la stabilità in corso.

3. 21 luglio 2026 alle ore 11:25 UTCresolved

   Il recente problema che colpisce il connettore MCP Cloudinary è stato risolto con successo. Possiamo confermare che tutti i servizi sono ora di nuovo al normale funzionamento.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 luglio 2026 alle ore 10:17 UTCresolved

   A causa di un cambiamento dei parametri di sicurezza, alcuni clienti stanno sperimentando guasti nel tentativo di accedere al Cloudinary tramite il plugin Cloudinary Figma (https://www.figma.com/community/plugin/1451492041396730459/cloudinary)

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 12 luglio 2026 alle ore 10:20 UTCmonitoring

   Un problema che riguardava le richieste che includevano la trasformazione g auto ha portato ad elevati tassi di errore a partire dalle 09:00 UTC di domenica 12 luglio. La questione è stata risolta e continuiamo a monitorare.

2. 12 luglio 2026 alle ore 12:44 UTCresolved

   L'incidente è stato risolto. I servizi sono tornati alla normalità e tutti gli URL precedentemente interessati sono ora funzionanti correttamente.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 giugno 2026 alle ore 15:19 UTCinvestigating

   We are currently experiencing delays in MediaFlows execution. Some flows may not run immediately after being triggered. Our team is actively investigating the issue. We expect all affected flow runs to be processed, though with delays. We will provide further updates as more information becomes available.

2. 16 giugno 2026 alle ore 17:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 giugno 2026 alle ore 06:36 UTCresolved

   This incident has been resolved.

1. 7 giugno 2026 alle ore 13:30 UTCinvestigating

   We are currently investigating an issue affecting recently added, deleted, or modified assets that may not appear up to date when viewed via the DAM. The issue began at approximately 1:17 PM UTC on June 7, 2026. Although asset views in the DAM may not be reflected accurately, any actions taken on assets are still being applied, and the API continues to function as usual. Please continue to follow this page for updates, and contact [email protected] if you need any assistance. Thank you!

2. 7 giugno 2026 alle ore 13:54 UTCmonitoring

   The issue was identified, and a fix has been implemented.

3. 8 giugno 2026 alle ore 06:31 UTCresolved

   The issue has been resolved, and all services are operating normally.

1. 24 marzo 2026 alle ore 16:51 UTCinvestigating

   We want to inform you that starting 16:23 UTC, we're investigating issues affecting our customers relating to displaying/creating API secrets in the Management Console. The usage of API credentials is functioning as intended. Our team is actively investigating the issue to identify the root cause and implement a resolution.

2. 24 marzo 2026 alle ore 18:18 UTCmonitoring

   We have rolled out a fix on recent issue on displaying/creating API secrets in the Management Console and currently monitoring our system. All services appear to functioning normally.

3. 24 marzo 2026 alle ore 19:35 UTCresolved

   We confirm that the update rolled out today has fixed the issue.

1. 19 marzo 2026 alle ore 16:48 UTCinvestigating

   We're currently investigating a reported issue when users are attempting to sign up. Our engineering team is working to restore normal operation, and we will provide further updates shortly.

2. 19 marzo 2026 alle ore 17:13 UTCmonitoring

   A fix for this issue has been deployed, and we are currently monitoring the results.

3. 19 marzo 2026 alle ore 18:38 UTCresolved

   The recent sign-up issue has been resolved. All services are now operating normally.

1. 11 marzo 2026 alle ore 18:19 UTCinvestigating

   We want to inform you that we have identified an issue affecting MediaFlows where some event-based triggers may not execute as expected. As a result, certain MediaFlows may not run when triggered by events such as metadata updates. Our engineering team is working to restore normal operation, and we will provide further updates shortly.

2. 11 marzo 2026 alle ore 20:36 UTCmonitoring

   We have resolved the issues and are monitoring.

3. 12 marzo 2026 alle ore 09:23 UTCresolved

   The recent issue impacting MediaFlows, where some event-based triggers did not execute as expected, has been resolved. All services are now operating normally.

1. 26 febbraio 2026 alle ore 12:50 UTCidentified

   We want to inform you that we have identified an issue affecting Saved Searches when using Structured Metadata fields that contain spaces in their name (for example, “production type”). As a result, some saved searches may not behave as expected. We are currently performing final testing and deploying a fix.

2. 26 febbraio 2026 alle ore 16:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 febbraio 2026 alle ore 18:22 UTCresolved

   This incident has been resolved.

1. 10 febbraio 2026 alle ore 15:44 UTCinvestigating

   From 2:30 PM UTC, we are seeing degraded performance when accessing the Cloudinary console. We are currently investigating the issue.

2. 10 febbraio 2026 alle ore 17:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 febbraio 2026 alle ore 07:04 UTCresolved

   The issue has been resolved, and system performance has returned to normal.

1. 10 febbraio 2026 alle ore 08:21 UTCidentified

   Started around 04:30 UTC, search API functionality may be non-functional and newly uploaded assets may not be visible in the Media Library.

2. 10 febbraio 2026 alle ore 12:02 UTCresolved

   This incident has been resolved.

1. 8 gennaio 2026 alle ore 15:47 UTCinvestigating

   Starting 2:45 PM UTC, we are seeing degraded performance when accessing the Media Library via the console and the widget. We are currently investigating the issue.

2. 8 gennaio 2026 alle ore 15:56 UTCmonitoring

   Our team identified the cause of the issue and reverted to a known working version. We expect the Media Library's functionality to be fully restored, and we are continually monitoring the status.

3. 8 gennaio 2026 alle ore 17:05 UTCresolved

   This incident has been resolved.

1. 4 gennaio 2026 alle ore 17:51 UTCinvestigating

   We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.

2. 4 gennaio 2026 alle ore 19:03 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 gennaio 2026 alle ore 20:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 gennaio 2026 alle ore 07:52 UTCresolved

   A fix has been implemented and this issue has been resolved

1. 4 gennaio 2026 alle ore 08:06 UTCmonitoring

   During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.

2. 4 gennaio 2026 alle ore 08:42 UTCresolved

   During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.

1. 21 dicembre 2025 alle ore 10:50 UTCmonitoring

   At approximately 9:20 AM until 10:20 AM UTC, some users may have experienced outages in the following areas: - Billing dashboard (whole billing submenu) - Plan Upgrade / Downgrade - Signing up for a paid plan Issues were acknowledged quickly, and the system has returned to normal. Cloudinary support is continuing to monitor. Please open a support ticket if you experience any issues or have any questions.

2. 21 dicembre 2025 alle ore 14:43 UTCresolved

   This incident has been resolved.

1. 15 dicembre 2025 alle ore 15:10 UTCidentified

   We are currently working to resolve a reported issue when using both Strict Transformations and the Auto-Upload feature. Until we resolve the issue, you may see "Transformation ... is not allowed" errors on requests that should trigger an auto upload from a remote URL or bucket. Until we resolve the issue, you can work around the issue by temporarily disabling Strict Transformations or using another method to allow the transformation to proceed such as signing the URL or adding an Strict Referral Domain: https://cloudinary.com/documentation/control_access_to_media#strict_transformations

2. 15 dicembre 2025 alle ore 16:51 UTCidentified

   We are working on deploying a fix for this issue; we'll provide a further update after the deployment is complete

3. 15 dicembre 2025 alle ore 17:42 UTCmonitoring

   A fix has been deployed and affected requests should now be working as expected. We'll resolve the incident after some further monitoring.

4. 15 dicembre 2025 alle ore 19:32 UTCresolved

   This incident has been resolved.

1. 10 dicembre 2025 alle ore 12:30 UTCidentified

   Following Yesterday's deployment, we have identified an error in the login flow via the Media Library Widget. Our development team is currently working on a fix.

2. 10 dicembre 2025 alle ore 12:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 dicembre 2025 alle ore 13:18 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 dicembre 2025 alle ore 13:18 UTCresolved

   This incident has been resolved.

1. 5 dicembre 2025 alle ore 09:16 UTCinvestigating

   We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.

2. 5 dicembre 2025 alle ore 09:24 UTCidentified

   Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

3. 5 dicembre 2025 alle ore 09:24 UTCmonitoring

   Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

4. 5 dicembre 2025 alle ore 14:04 UTCresolved

   This incident has been resolved.