Cronologia delle interruzioni di Commpeak

1. 26 agosto 2026 alle ore 07:56 UTCinvestigating

   Attualmente stiamo vivendo una rottura che interessa più servizi CommPeak, tra cui [Voice / SIP trunking, SMS, DID provisioning, Dialer, Customer Portal, API]. Durante questo periodo, è possibile vedere [i tentativi di chiamata falliti, la consegna dei messaggi ritardati, errori di login del portale, timeout API]. Il nostro team di ingegneria ha identificato il problema a [07:34 UTC] e sta attivamente lavorando per ripristinare il servizio completo. Questa e' la nostra priorita', e abbiamo tutte le squadre coinvolte. pubblicheremo il prossimo aggiornamento di [08:15 UTC], o prima se la situazione cambia. Comprendiamo l'impatto che questo ha sulle vostre operazioni, e ci dispiace per la rottura. Per domande specifiche sul tuo account, contatta il tuo account manager o [email protected].

2. 26 agosto 2026 alle ore 08:00 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 5 dicembre 2025 alle ore 09:12 UTCinvestigating

   Our team is actively investigating the ongoing outage and working toward a resolution

2. 5 dicembre 2025 alle ore 09:17 UTCmonitoring

   The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.

3. 5 dicembre 2025 alle ore 09:23 UTCresolved

   This incident has been resolved

1. 18 novembre 2025 alle ore 11:59 UTCinvestigating

   We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.

2. 18 novembre 2025 alle ore 12:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 novembre 2025 alle ore 15:08 UTCmonitoring

   We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.

4. 18 novembre 2025 alle ore 17:53 UTCresolved

   The incident has been resolved and all services are operating normally.

1. 4 agosto 2025 alle ore 10:10 UTCinvestigating

   We are currently investigating degraded network performance for our infrastructure in European Region.

2. 4 agosto 2025 alle ore 10:42 UTCidentified

   There is an issue with one of our vendors Cloudflare. The scope of the impact is affecting european network. The fix is being implemented.

3. 4 agosto 2025 alle ore 12:17 UTCmonitoring

   Cloudflare has mitigated the current impact. We will continue to monitor the network status.

4. 5 agosto 2025 alle ore 06:13 UTCresolved

   This incident has been resolved.

1. 17 luglio 2025 alle ore 15:32 UTCinvestigating

   We are currently experiencing a major outage affecting our TexPeak. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

2. 17 luglio 2025 alle ore 16:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 luglio 2025 alle ore 17:08 UTCresolved

   This incident has been resolved.

1. 30 giugno 2025 alle ore 07:39 UTCidentified

   We’re currently experiencing a major outage affecting our SMS gateway. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

2. 30 giugno 2025 alle ore 10:01 UTCresolved

   The incident has been resolved.

1. 29 agosto 2024 alle ore 04:46 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 29 agosto 2024 alle ore 06:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 agosto 2024 alle ore 07:01 UTCresolved

   This incident has been resolved.

1. 5 agosto 2024 alle ore 08:14 UTCinvestigating

   CommPeak is investigating a fault with my.commpeak.com and related services. More updates to follow shortly.

2. 5 agosto 2024 alle ore 08:41 UTCresolved

   This incident has been resolved.

1. 22 febbraio 2024 alle ore 10:01 UTCidentified

   Our support system provider is currently partially available which affects our support teams operation, we are working in order to provide a backup solution for it. This issue does not affect our services.

2. 22 febbraio 2024 alle ore 11:10 UTCmonitoring

   Our support system provider has informed that the major outage is resolved. Webchat and email support is back to operational. We are continuing to monitor the situation.

3. 22 febbraio 2024 alle ore 13:12 UTCresolved

   Our support system provider has informed that the majority of functionality has been restored to normal. We are fully available at all support channels.

1. 20 febbraio 2024 alle ore 09:17 UTCinvestigating

   We are currently investigating this issue.

2. 20 febbraio 2024 alle ore 10:31 UTCresolved

   This incident has been resolved.

1. 30 ottobre 2023 alle ore 20:10 UTCinvestigating

   CommPeak is investigating availability issues with commpeak.com public website. Visitors may encounter errors when attempting to access it. No other services are affected. We are working to mitigate this problem. More updates to follow shortly.

2. 30 ottobre 2023 alle ore 20:35 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 ottobre 2023 alle ore 20:39 UTCresolved

   This incident has been resolved.

1. 4 ottobre 2023 alle ore 11:02 UTCinvestigating

   We are currently investigating this issue.

2. 4 ottobre 2023 alle ore 11:13 UTCidentified

   We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.

3. 4 ottobre 2023 alle ore 13:00 UTCmonitoring

   Adjustment has been implemented, and we are monitoring the results.

4. 8 ottobre 2023 alle ore 09:37 UTCresolved

   This incident has been resolved.

1. 24 agosto 2023 alle ore 10:20 UTCinvestigating

   We are currently investigating this issue.

2. 24 agosto 2023 alle ore 10:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 agosto 2023 alle ore 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 agosto 2023 alle ore 10:54 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 24 agosto 2023 alle ore 11:51 UTCmonitoring

   There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future

6. 24 agosto 2023 alle ore 12:36 UTCmonitoring

   There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur

7. 24 agosto 2023 alle ore 15:15 UTCmonitoring

   We applied a developed workaround and monitoring the results.

8. 25 agosto 2023 alle ore 11:00 UTCresolved

   We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.

1. 8 novembre 2022 alle ore 17:16 UTCinvestigating

   We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats

2. 8 novembre 2022 alle ore 18:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 novembre 2022 alle ore 18:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 novembre 2022 alle ore 18:10 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 8 novembre 2022 alle ore 18:17 UTCresolved

   This incident has been resolved. Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.

1. 29 agosto 2022 alle ore 15:51 UTCinvestigating

   We are currently investigating the issue. Can be problem to connect to the Commpeak Softphone and log in to the PBX Stats

2. 29 agosto 2022 alle ore 16:03 UTCresolved

   This incident has been resolved.

3. 30 agosto 2022 alle ore 08:40 UTCpostmortem

   Between the hours 13:00 UTC and 16:00 UTC on the 29th of August, CommPeak clients that are using CommPeak PBX Stats encountered login problems and performance issues in the system, and issues with the CommPeak Softphone connection. The event was triggered by a new feature that was deployed on the last release and created a performance regression. Our engineering team has identified a performance bottleneck with redis-server and has upgraded the component, that action has achieved partial relief, but the issue was still ongoing. The root source of the bottleneck was identified and fixed at 15:40 UTC. After the hotfix had been released, it released the bottleneck, and services were restored at 16:00 UTC. This incident had a widespread impact, and we take availability very seriously. We have identified several areas of improvement and will continue to work on uncovering any other gaps that could cause a recurrence.

1. 12 luglio 2022 alle ore 09:21 UTCinvestigating

   We are currently investigating this issue.

2. 12 luglio 2022 alle ore 09:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 luglio 2022 alle ore 09:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 luglio 2022 alle ore 10:30 UTCresolved

   This incident has been resolved.

1. 28 giugno 2022 alle ore 14:32 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 28 giugno 2022 alle ore 14:52 UTCresolved

   This incident has been resolved.

1. 21 giugno 2022 alle ore 06:54 UTCinvestigating

   We are experiencing issues with network connectivity for our systems. We believe this is related to a more widespread outage across the internet and are investigating.

2. 21 giugno 2022 alle ore 07:07 UTCidentified

   The issue is related to our CDN provider Cloudflare, we are working on a fix.

3. 21 giugno 2022 alle ore 07:32 UTCmonitoring

   A fix was applied, we are monitoring the result.

4. 21 giugno 2022 alle ore 08:15 UTCresolved

   This incident has been resolved.

1. 30 aprile 2022 alle ore 16:14 UTCinvestigating

   Our Skype and Telegram to Live Chat bridges are experiencing an outage. Please use our Live Chat or our support e-mail for technical support.

2. 30 aprile 2022 alle ore 16:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 maggio 2022 alle ore 16:19 UTCinvestigating

   Our support is unreachable via Skype and Telegram. Please reach out via our Live Chat and/or by support e-mail. We are still working to solve this matter.

4. 4 maggio 2022 alle ore 15:22 UTCresolved

   This incident has been resolved.

1. 29 marzo 2022 alle ore 12:09 UTCmonitoring

   Datacenter technical issue occurred with one of our datacenters in Europe, affecting our Dialer services. We have recovered from the incident and we are currently monitoring the failed component.

2. 29 marzo 2022 alle ore 12:21 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 marzo 2022 alle ore 12:39 UTCresolved

   This incident has been resolved.