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    Cronologia delle interruzioni di Commpeak

    36 Commpeak incidents · giugno 2019 — official updates, affected components, duration and resolution details.

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    Investigare i tempi di risposta elevati in seguito alla manutenzione pianificata

    Inizio 6 ottobre 2026 alle ore 11:54 UTC · 4m

    IssuesIncidente minore
    Componenti interessati
    PBX Stats
    1. 6 ottobre 2026 alle ore 11:54 UTCidentified

      Dopo la nostra recente manutenzione programmata su PBX Stas, stiamo osservando effetti collaterali inaspettati che influiscono su una piccola percentuale di richieste, con conseguente elevati tempi di risposta. Il nostro team di ingegneri sta attivamente indagando sulla causa principale e dispiegando una soluzione. I servizi vocali e le caratteristiche primarie rimangono operativi, ma alcuni utenti possono sperimentare ritardi intermittenti.

    2. 6 ottobre 2026 alle ore 11:58 UTCresolved

      I problemi di prestazioni che riguardano PBX Stas dopo la nostra manutenzione programmata sono stati completamente risolti. I tempi di risposta e l'elaborazione delle richieste sono tornati ai normali parametri operativi. Il nostro team continuerà a monitorare attentamente la stabilità del sistema. Apprezziamo la vostra pazienza mentre abbiamo lavorato per risolvere questo problema.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    Incidente di applicazione Web

    Inizio 22 settembre 2026 alle ore 12:14 UTC · 46m

    IssuesIncidente minore
    Componenti interessati
    Web ApplicationThird Party Data Connector
    1. 22 settembre 2026 alle ore 12:14 UTCidentified

      Stiamo vivendo un quadrante temporaneo che potrebbe causare una prestazione compromessa nella vostra funzionalità e prestazioni dialer

    2. 22 settembre 2026 alle ore 12:16 UTCidentified

      Stiamo continuando a lavorare per risolvere questo problema.

    3. 22 settembre 2026 alle ore 12:57 UTCmonitoring

      Una soluzione è stata implementata e stiamo monitorando i risultati.

    4. 22 settembre 2026 alle ore 13:01 UTCresolved

      Questo incidente è stato risolto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    Disturbo del servizio — Tutti i sistemi

    Inizio 26 agosto 2026 alle ore 07:56 UTC · 5m

    OutageIncidente maggiore
    Componenti interessati
    commpeak.comSMS Gateway
    1. 26 agosto 2026 alle ore 07:56 UTCinvestigating

      Attualmente stiamo vivendo una rottura che interessa più servizi CommPeak, tra cui [Voice / SIP trunking, SMS, DID provisioning, Dialer, Customer Portal, API]. Durante questo periodo, è possibile vedere [i tentativi di chiamata falliti, la consegna dei messaggi ritardati, errori di login del portale, timeout API]. Il nostro team di ingegneria ha identificato il problema a [07:34 UTC] e sta attivamente lavorando per ripristinare il servizio completo. Questa e' la nostra priorita', e abbiamo tutte le squadre coinvolte. pubblicheremo il prossimo aggiornamento di [08:15 UTC], o prima se la situazione cambia. Comprendiamo l'impatto che questo ha sulle vostre operazioni, e ci dispiace per la rottura. Per domande specifiche sul tuo account, contatta il tuo account manager o [email protected].

    2. 26 agosto 2026 alle ore 08:00 UTCresolved

      Questo incidente è stato risolto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    We are investigating the issue causing the current outage

    Inizio 5 dicembre 2025 alle ore 09:12 UTC · 11m

    OutageIncidente maggiore
    Componenti interessati
    Web Applicationmy.commpeak.comWeb ApplicationPBX StatsWeb ApplicationWeb ApplicationWeb ApplicationWeb Application
    1. 5 dicembre 2025 alle ore 09:12 UTCinvestigating

      Our team is actively investigating the ongoing outage and working toward a resolution

    2. 5 dicembre 2025 alle ore 09:17 UTCmonitoring

      The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.

    3. 5 dicembre 2025 alle ore 09:23 UTCresolved

      This incident has been resolved

    Third-party provider issues

    Inizio 18 novembre 2025 alle ore 11:59 UTC · 5h 55m

    OutageIncidente critico
    Componenti interessati
    commpeak.comWeb Applicationmy.commpeak.comWeb ApplicationWeb ApplicationSMS GatewayWeb ApplicationWeb ApplicationWeb Application
    1. 18 novembre 2025 alle ore 11:59 UTCinvestigating

      We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.

    2. 18 novembre 2025 alle ore 12:01 UTCinvestigating

      We are continuing to investigate this issue.

    3. 18 novembre 2025 alle ore 15:08 UTCmonitoring

      We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.

    4. 18 novembre 2025 alle ore 17:53 UTCresolved

      The incident has been resolved and all services are operating normally.

    Network Performance Issues in Europe Region

    Inizio 4 agosto 2025 alle ore 10:10 UTC · 20h 3m

    IssuesIncidente minore
    Componenti interessati
    Web Applicationmy.commpeak.comWeb ApplicationWeb ApplicationSMS GatewayWeb ApplicationWeb ApplicationWeb Application
    1. 4 agosto 2025 alle ore 10:10 UTCinvestigating

      We are currently investigating degraded network performance for our infrastructure in European Region.

    2. 4 agosto 2025 alle ore 10:42 UTCidentified

      There is an issue with one of our vendors Cloudflare. The scope of the impact is affecting european network. The fix is being implemented.

    3. 4 agosto 2025 alle ore 12:17 UTCmonitoring

      Cloudflare has mitigated the current impact. We will continue to monitor the network status.

    4. 5 agosto 2025 alle ore 06:13 UTCresolved

      This incident has been resolved.

    TextPeak Outage

    Inizio 17 luglio 2025 alle ore 15:32 UTC · 1h 36m

    Pending
    Componenti interessati
    SMS Gateway
    1. 17 luglio 2025 alle ore 15:32 UTCinvestigating

      We are currently experiencing a major outage affecting our TexPeak. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

    2. 17 luglio 2025 alle ore 16:05 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 17 luglio 2025 alle ore 17:08 UTCresolved

      This incident has been resolved.

    SMS Gateway Outage

    Inizio 30 giugno 2025 alle ore 07:39 UTC · 2h 22m

    OutageIncidente critico
    Componenti interessati
    SMS Gateway
    1. 30 giugno 2025 alle ore 07:39 UTCidentified

      We’re currently experiencing a major outage affecting our SMS gateway. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

    2. 30 giugno 2025 alle ore 10:01 UTCresolved

      The incident has been resolved.

    PBX Stats outage

    Inizio 29 agosto 2024 alle ore 04:46 UTC · 2h 16m

    OutageIncidente critico
    Componenti interessati
    PBX Stats
    1. 29 agosto 2024 alle ore 04:46 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 29 agosto 2024 alle ore 06:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 agosto 2024 alle ore 07:01 UTCresolved

      This incident has been resolved.

    CommPeak Customer Portal partial outage.

    Inizio 5 agosto 2024 alle ore 08:14 UTC · 28m

    IssuesIncidente minore
    Componenti interessati
    my.commpeak.comFree Trial Registration
    1. 5 agosto 2024 alle ore 08:14 UTCinvestigating

      CommPeak is investigating a fault with my.commpeak.com and related services. More updates to follow shortly.

    2. 5 agosto 2024 alle ore 08:41 UTCresolved

      This incident has been resolved.

    Support System Outage

    Inizio 22 febbraio 2024 alle ore 10:01 UTC · 3h 11m

    Pending
    Componenti interessati
    commpeak.comWeb Applicationmy.commpeak.comWeb ApplicationPBX StatsWeb ApplicationWeb ApplicationWeb ApplicationWeb Application
    1. 22 febbraio 2024 alle ore 10:01 UTCidentified

      Our support system provider is currently partially available which affects our support teams operation, we are working in order to provide a backup solution for it. This issue does not affect our services.

    2. 22 febbraio 2024 alle ore 11:10 UTCmonitoring

      Our support system provider has informed that the major outage is resolved. Webchat and email support is back to operational. We are continuing to monitor the situation.

    3. 22 febbraio 2024 alle ore 13:12 UTCresolved

      Our support system provider has informed that the majority of functionality has been restored to normal. We are fully available at all support channels.

    Degraded performance on eu1 and eu2

    Inizio 20 febbraio 2024 alle ore 09:17 UTC · 1h 14m

    IssuesIncidente minore
    Componenti interessati
    eu1.sip.commpeak.comeu2.sip.commpeak.com
    1. 20 febbraio 2024 alle ore 09:17 UTCinvestigating

      We are currently investigating this issue.

    2. 20 febbraio 2024 alle ore 10:31 UTCresolved

      This incident has been resolved.

    CommPeak.com Availability Issues

    Inizio 30 ottobre 2023 alle ore 20:10 UTC · 29m

    IssuesIncidente minore
    Componenti interessati
    commpeak.com
    1. 30 ottobre 2023 alle ore 20:10 UTCinvestigating

      CommPeak is investigating availability issues with commpeak.com public website. Visitors may encounter errors when attempting to access it. No other services are affected. We are working to mitigate this problem. More updates to follow shortly.

    2. 30 ottobre 2023 alle ore 20:35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 ottobre 2023 alle ore 20:39 UTCresolved

      This incident has been resolved.

    Dialer Connectivity Issue

    Inizio 4 ottobre 2023 alle ore 11:02 UTC · 3d 22h

    OutageIncidente maggiore
    Componenti interessati
    VoIP (SIP / RTP)
    1. 4 ottobre 2023 alle ore 11:02 UTCinvestigating

      We are currently investigating this issue.

    2. 4 ottobre 2023 alle ore 11:13 UTCidentified

      We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.

    3. 4 ottobre 2023 alle ore 13:00 UTCmonitoring

      Adjustment has been implemented, and we are monitoring the results.

    4. 8 ottobre 2023 alle ore 09:37 UTCresolved

      This incident has been resolved.

    Connectivity issue

    Inizio 24 agosto 2023 alle ore 10:20 UTC · 1d 0h

    OutageIncidente maggiore
    Componenti interessati
    VoIP (SIP / RTP)
    1. 24 agosto 2023 alle ore 10:20 UTCinvestigating

      We are currently investigating this issue.

    2. 24 agosto 2023 alle ore 10:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 24 agosto 2023 alle ore 10:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 24 agosto 2023 alle ore 10:54 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 24 agosto 2023 alle ore 11:51 UTCmonitoring

      There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future

    6. 24 agosto 2023 alle ore 12:36 UTCmonitoring

      There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur

    7. 24 agosto 2023 alle ore 15:15 UTCmonitoring

      We applied a developed workaround and monitoring the results.

    8. 25 agosto 2023 alle ore 11:00 UTCresolved

      We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.

    PBX Stats is experiencing an outage

    Inizio 8 novembre 2022 alle ore 17:16 UTC · 1h 1m

    OutageIncidente critico
    Componenti interessati
    PBX Stats
    1. 8 novembre 2022 alle ore 17:16 UTCinvestigating

      We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats

    2. 8 novembre 2022 alle ore 18:01 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 8 novembre 2022 alle ore 18:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 8 novembre 2022 alle ore 18:10 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 8 novembre 2022 alle ore 18:17 UTCresolved

      This incident has been resolved. Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.

    PBX Stats is experiencing an outage

    Inizio 29 agosto 2022 alle ore 15:51 UTC · 12m

    OutageIncidente maggiore
    Componenti interessati
    PBX Stats
    1. 29 agosto 2022 alle ore 15:51 UTCinvestigating

      We are currently investigating the issue. Can be problem to connect to the Commpeak Softphone and log in to the PBX Stats

    2. 29 agosto 2022 alle ore 16:03 UTCresolved

      This incident has been resolved.

    3. 30 agosto 2022 alle ore 08:40 UTCpostmortem

      Between the hours 13:00 UTC and 16:00 UTC on the 29th of August, CommPeak clients that are using CommPeak PBX Stats encountered login problems and performance issues in the system, and issues with the CommPeak Softphone connection. The event was triggered by a new feature that was deployed on the last release and created a performance regression. Our engineering team has identified a performance bottleneck with redis-server and has upgraded the component, that action has achieved partial relief, but the issue was still ongoing. The root source of the bottleneck was identified and fixed at 15:40 UTC. After the hotfix had been released, it released the bottleneck, and services were restored at 16:00 UTC. This incident had a widespread impact, and we take availability very seriously. We have identified several areas of improvement and will continue to work on uncovering any other gaps that could cause a recurrence.

    Slowness issue on the Dialer

    Inizio 12 luglio 2022 alle ore 09:21 UTC · 1h 8m

    IssuesIncidente minore
    Componenti interessati
    Web Application
    1. 12 luglio 2022 alle ore 09:21 UTCinvestigating

      We are currently investigating this issue.

    2. 12 luglio 2022 alle ore 09:26 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12 luglio 2022 alle ore 09:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 12 luglio 2022 alle ore 10:30 UTCresolved

      This incident has been resolved.

    Failure in PBX Stats & Dialer Analytics

    Inizio 28 giugno 2022 alle ore 14:32 UTC · 20m

    Pending
    Componenti interessati
    Web ApplicationWeb ApplicationPBX StatsWeb ApplicationWeb ApplicationWeb ApplicationWeb Application
    1. 28 giugno 2022 alle ore 14:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 28 giugno 2022 alle ore 14:52 UTCresolved

      This incident has been resolved.

    Global Network Issue

    Inizio 21 giugno 2022 alle ore 06:54 UTC · 1h 21m

    OutageIncidente maggiore
    Componenti interessati
    commpeak.comWeb Applicationmy.commpeak.comWeb ApplicationPBX StatsWeb ApplicationWeb ApplicationWeb ApplicationFree Trial RegistrationWeb Application
    1. 21 giugno 2022 alle ore 06:54 UTCinvestigating

      We are experiencing issues with network connectivity for our systems. We believe this is related to a more widespread outage across the internet and are investigating.

    2. 21 giugno 2022 alle ore 07:07 UTCidentified

      The issue is related to our CDN provider Cloudflare, we are working on a fix.

    3. 21 giugno 2022 alle ore 07:32 UTCmonitoring

      A fix was applied, we are monitoring the result.

    4. 21 giugno 2022 alle ore 08:15 UTCresolved

      This incident has been resolved.