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    Cronologia delle interruzioni di Continu

    26 Continu incidents · luglio 2021 — official updates, affected components, duration and resolution details.

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    SAML/SSO guasti di login

    Inizio 20 ottobre 2026 alle ore 13:59 UTC · 3h 10m

    IssuesIncidente minore
    Componenti interessati
    Learn Web App - Asia/PacificLearn Web App - US
    1. 20 ottobre 2026 alle ore 13:59 UTCinvestigating

      Stiamo attualmente indagando sui tassi di errore crescenti relativi ai login basati su SAML/SSO alle istanze di Continu.

    2. 20 ottobre 2026 alle ore 14:16 UTCidentified

      Abbiamo identificato la causa principale e stiamo lavorando per risolvere questi problemi.

    3. 20 ottobre 2026 alle ore 14:22 UTCmonitoring

      Una correzione è stata spinta e stiamo vedendo il recupero di login SSO.

    4. 20 ottobre 2026 alle ore 17:09 UTCresolved

      Questo incidente è stato risolto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    SAML/SSO guasti di login

    Inizio 15 ottobre 2026 alle ore 23:08 UTC · 40m

    OutageIncidente maggiore
    Componenti interessati
    Learn Web App - Asia/PacificLearn Web App - US
    1. 15 ottobre 2026 alle ore 23:08 UTCinvestigating

      Attualmente stiamo indagando su questioni riguardanti la firma in casi Continu tramite SAML/SSO. Mentre lavoriamo attraverso questo problema normali login come quelli via e-mail o nome utente sono funzionanti e non colpiti.

    2. 15 ottobre 2026 alle ore 23:12 UTCidentified

      Il nostro team di ingegneri ha identificato la causa di questi guasti e sta lavorando per implementare una soluzione il prima possibile.

    3. 15 ottobre 2026 alle ore 23:33 UTCmonitoring

      Una soluzione è stata implementata e stiamo monitorando il rollout. I registri tramite SAML/SSO devono ora essere disponibili.

    4. 15 ottobre 2026 alle ore 23:47 UTCresolved

      I login basati su SAML/SSO vengono recuperati.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    Login/Auth Outage

    Inizio 17 agosto 2026 alle ore 16:39 UTC · 29m

    OutageIncidente critico
    Componenti interessati
    Learn Web App - Asia/PacificLearn Web App - EULearn Web App - US
    1. 17 agosto 2026 alle ore 16:39 UTCinvestigating

      Attualmente stiamo indagando sugli errori escalated quando cantiamo nelle applicazioni Continu.

    2. 17 agosto 2026 alle ore 16:39 UTCinvestigating

      Stiamo continuando a indagare su questo problema.

    3. 17 agosto 2026 alle ore 16:47 UTCidentified

      Abbiamo identificato la causa principale e stiamo lavorando per risolvere gli errori di login.

    4. 17 agosto 2026 alle ore 16:55 UTCmonitoring

      Abbiamo applicato una correzione per i guasti di login e stiamo continuando a monitorare.

    5. 17 agosto 2026 alle ore 17:08 UTCresolved

      Questo incidente è stato risolto.

    Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

    Continu Access Impaired - EU

    Inizio 6 gennaio 2026 alle ore 20:25 UTC · 55m

    OutageIncidente maggiore
    Componenti interessati
    Learn Web App - EU
    1. 6 gennaio 2026 alle ore 20:25 UTCinvestigating

      We're currently investigating intermittent issues with accessing the Continu front-end in EU regions.

    2. 6 gennaio 2026 alle ore 21:01 UTCidentified

      We've identified the issue during server upgrades and are seeing recovery.

    3. 6 gennaio 2026 alle ore 21:02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 gennaio 2026 alle ore 21:19 UTCresolved

      We've verified that this incident is resolved.

    Minor impact from greater AWS outages.

    Inizio 20 ottobre 2025 alle ore 17:39 UTC · 12h 3m

    IssuesIncidente minore
    Componenti interessati
    AWS ec2-us-west-2
    1. 20 ottobre 2025 alle ore 17:39 UTCmonitoring

      Continu is currently monitoring the more widespread AWS outages. Our infrastructure is mostly isolated against impact from this outage however there may still be affects outside of our control.

    2. 21 ottobre 2025 alle ore 05:42 UTCresolved

      This incident has been resolved.

    Service Unavailable

    Inizio 13 novembre 2024 alle ore 17:49 UTC · 7m

    Pending
    Componenti interessati
    Programmatic API - USLearn Web API - USLearn Web App - US
    1. 13 novembre 2024 alle ore 17:49 UTCidentified

      We are currently resolving the issue.

    2. 13 novembre 2024 alle ore 17:56 UTCresolved

      This incident has been resolved.

    Third Party Service Outage (Mail)

    Inizio 5 marzo 2024 alle ore 15:00 UTC · 0m

    Pending
    1. 5 marzo 2024 alle ore 16:06 UTCresolved

      Continu is aware of a third party service outage related to our mail and notification systems. We've opened support channels with this service and will continue to monitor for a resolution. During this time mail based notifications may fail to be sent to your users. We will update this report as we learn more. Thank you for your patience.

    SSO/SAML Login Failures

    Inizio 4 febbraio 2024 alle ore 15:38 UTC · 0m

    Pending
    1. 4 febbraio 2024 alle ore 16:08 UTCresolved

      During the night of 2/4/2024 Continu detected and was made aware of login attempts failing. This specifically impacted users attempting to sign in with SSO using Okta. The engineering team was able to identify the issue and provide a solution. We apologize for any inconvenience this may have caused. Thank you for your patience during this infrastructure incident.

    Workshop Attendee Invite Emails

    Inizio 1 febbraio 2024 alle ore 16:55 UTC · 23h 37m

    IssuesIncidente minore
    Componenti interessati
    Google Calendar
    1. 1 febbraio 2024 alle ore 16:55 UTCmonitoring

      Continu has identified an issue where every registered attendee on Workshop content is receiving update emails when new users are invited. This issue stems from Google / Google Calendar invites and is happening globally at the Google level. We're continuing to monitor this issue and will provide updates here once the issue is resolved. We greatly apologize for the multiple emails being sent and while it is out of our engineering team's hands at this moment we're committed to providing updates as they are provided. Thank you for your patience.

    2. 1 febbraio 2024 alle ore 17:18 UTCmonitoring

      Google support has identified this as a bug and is working to resolve it as soon as possible.

    3. 2 febbraio 2024 alle ore 16:32 UTCresolved

      The bug that was causing this issue has been fixed by Google. We're now closing the incident. Thank you for your patience.

    Page Load Failures

    Inizio 2 gennaio 2024 alle ore 18:22 UTC · 3m

    Pending
    Componenti interessati
    Learn Web App - Asia/PacificLearn Web App - EULearn Web App - US
    1. 2 gennaio 2024 alle ore 18:22 UTCidentified

      Continu is aware of issues loading pages within the application. We've identified the issue and are working to resolve it as soon as possible. Thank you for your patience.

    2. 2 gennaio 2024 alle ore 18:26 UTCresolved

      The issues that were causing page load issues across applications have been resolved. Thank you again for your patience.

    API Traffic Disruption

    Inizio 12 settembre 2023 alle ore 10:51 UTC · 35m

    OutageIncidente maggiore
    Componenti interessati
    Zoom MeetingsLearn Web API - USGoogle DriveGoogle Apps SheetsLearn Web App - EUSlack Apps/Integrations/APIsLearn Web API - Asia/PacificSlack NotificationsZoom Video WebinarsGoogle DocsLearn Web API - EUSlack Apps/IntegrationsZoom Cloud RecordingGoogle CalendarSlack Messaging
    1. 12 settembre 2023 alle ore 10:51 UTCidentified

      Continu has detected a traffic disruption affecting the EU region. Our Engineering team has identified the issue and is in the process of providing a solution.

    2. 12 settembre 2023 alle ore 10:58 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 12 settembre 2023 alle ore 11:03 UTCmonitoring

      Our team has completed an emergency roll-out to provide a solution and is monitoring it's effect.

    4. 12 settembre 2023 alle ore 11:27 UTCresolved

      This incident has been resolved.

    Brief SSO/SAML sign-in unvailability

    Inizio 8 giugno 2023 alle ore 20:00 UTC · 0m

    Pending
    1. 8 giugno 2023 alle ore 20:37 UTCresolved

      During the timeframe between ~4:00-4:12pm Eastern Continu received reports of the inability to sign-in while using SSO/SAML based authentication. This issue manifested for users using both Google & OKTA authentication methods. Reported issues were identified by the Engineering team as the result of a recent infrastructure security change. The Engineering team is continuing to monitor the resolution.

    Intermittent API Performance Issues (US-West-2)

    Inizio 26 maggio 2023 alle ore 16:16 UTC · 43m

    OutageIncidente maggiore
    Componenti interessati
    Programmatic API - US
    1. 26 maggio 2023 alle ore 16:16 UTCmonitoring

      Continu has identified intermittent issues with the API service in US-West-2 resulting in errors that may have occurred during certain interactions. The engineering team has applied a fix and is currently monitoring for resolution. Thank you for your patience.

    2. 26 maggio 2023 alle ore 16:59 UTCresolved

      This incident has been resolved. Thank you for your patience.

    Planned Maintenance

    Inizio 5 marzo 2023 alle ore 01:11 UTC · 17h 30m

    Pending
    Componenti interessati
    Learn Web App - Asia/PacificLearn Web App - EULearn Web App - US
    1. 5 marzo 2023 alle ore 01:11 UTCinvestigating

      Continu will be undergoing planned maintenance which may include a brief period of downtime. This period should last no longer than one hour. Thank you for your patience.

    2. 5 marzo 2023 alle ore 01:42 UTCinvestigating

      Continu has completed it's maintenance window.

    3. 5 marzo 2023 alle ore 01:42 UTCinvestigating

      Post-maintenance monitoring completed.

    4. 5 marzo 2023 alle ore 18:41 UTCresolved

      This incident has been resolved.

    SAML Authentication Log-in Errors

    Inizio 21 dicembre 2022 alle ore 20:17 UTC · 7m

    OutageIncidente maggiore
    Componenti interessati
    Learn Web App - Asia/PacificLearn Web App - EULearn Web App - US
    1. 21 dicembre 2022 alle ore 20:17 UTCidentified

      Continu's engineering team has identified the issue and is in the process of rolling a change out to resolve SAML/SSO authentication errors.

    2. 21 dicembre 2022 alle ore 20:24 UTCresolved

      The issue has been resolved. Thank you for your patience.

    US - Degraded Performance

    Inizio 18 agosto 2022 alle ore 18:20 UTC · 0m

    IssuesIncidente minore
    Componenti interessati
    Programmatic API - US
    1. 18 agosto 2022 alle ore 18:20 UTCresolved

      Degraded application performance was detected at ~1:30 PM EST. The engineering team was able to diagnose and resolve an API service level issue at ~1:53 PM EST. Thank you for your patience, performance should be back to normal. Our team is actively monitoring the resolution.

    Degraded performance in Reports

    Inizio 6 luglio 2022 alle ore 15:32 UTC · 29m

    OutageIncidente maggiore
    1. 6 luglio 2022 alle ore 15:32 UTCinvestigating

      We are currently investigating reports of an outage within the Continu Reports service. We will keep this incident up to date with our progress. Thank you for your patience.

    2. 6 luglio 2022 alle ore 15:43 UTCidentified

      We've identified the issue and are currently deploying a fix.

    3. 6 luglio 2022 alle ore 15:52 UTCmonitoring

      We're currently monitoring the deployed fix for this particular issue. Currently it appears traffic has returned to normal and functionality has resumed.

    4. 6 luglio 2022 alle ore 16:01 UTCresolved

      The outage within Continu's Reporting service has been corrected and functionality has returned to normal. Thank you again for your patience.

    Continu API Degraded Performance (US Region)

    Inizio 21 giugno 2022 alle ore 21:46 UTC · 21h 28m

    Pending
    Componenti interessati
    Programmatic API - US
    1. 21 giugno 2022 alle ore 21:46 UTCinvestigating

      We're currently investigating reports of degraded performance within the Continu application. These reports include sluggish responsiveness in portions of the front-end as well as log-in related issues. This page will be updated as more information becomes available.

    2. 22 giugno 2022 alle ore 17:12 UTCmonitoring

      We've identified several issues regarding hardware and database layers and are actively monitoring our applied solutions.

    3. 22 giugno 2022 alle ore 19:15 UTCmonitoring

      The previously degraded performance of Continu's API application looks to be resolved. We will continue to monitor for any additional impact or regression. Thank you for your patience.

    4. 22 giugno 2022 alle ore 19:15 UTCresolved

      This incident has been resolved.

    Partial API outage - US Region

    Inizio 3 febbraio 2022 alle ore 23:45 UTC · 1h 38m

    Pending
    Componenti interessati
    Learn Web API - US
    1. 3 febbraio 2022 alle ore 23:45 UTCidentified

      Hello, Between 5:29 - 6:32 PM EST Continu experienced a partial API service outage in the US-West-2 Region. The root cause has been identified as a host level outage which his since been rectified. This issue may have affected some customers attempting to complete actions within Continu which require the API. We're currently monitoring the situation and digging further into the direct cause. Thank you for your patience, Continu

    2. 3 febbraio 2022 alle ore 23:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 febbraio 2022 alle ore 01:23 UTCresolved

      After closely monitoring the solution to this issue it has been resolved. Thank you for your patience.

    Temporary Log-in Issues

    Inizio 13 gennaio 2022 alle ore 19:36 UTC · 1h 21m

    Pending
    Componenti interessati
    Learn Web API - USLearn Web App - US
    1. 13 gennaio 2022 alle ore 19:36 UTCinvestigating

      At roughly 2:20PM EST in the US-West-2 region Continu experienced a dropout in the ability to reliably log into and reach customer instances. This issue has been recovered from and our engineering team is currently investigating the root cause of this and will provide updates as soon as possible. Thank you for your patience.

    2. 13 gennaio 2022 alle ore 20:57 UTCresolved

      The root cause of the issue has been identified. During a ~5 minute period between 2:20-2:25 PM EST our DNS experienced issues routing traffic through to the underlying web servers. Because of this some end users experienced longer than normal page load times and reachability issues. The cause of this was identified and mitigated, DNS and the respective web servers are recovered and functioning as normal. Thank you for your patience.