Cronologia delle interruzioni di Coveo Cloud

1. 26 agosto 2026 alle ore 19:12 UTCinvestigating

   Stiamo attualmente indagando su un problema che riguarda le pagine di ricerca utilizzando il costruttore ospitato in tutte le regioni. Queste pagine non sono attualmente disponibili. Il nostro team sta indagando e pubblicherà aggiornamenti regolari fino a risolto.

2. 26 agosto 2026 alle ore 19:25 UTCmonitoring

   Una correzione è stata implementata e tutte le pagine di ricerca Hosted sono ora operative. Continueremo a monitorare attentamente la situazione.

3. 26 agosto 2026 alle ore 20:17 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 18 agosto 2026 alle ore 16:34 UTCidentified

   Abbiamo identificato un problema che riguarda gli Inviti di Gruppo nella regione degli Stati Uniti. I clienti potrebbero non essere in grado di invitare un nuovo utente alla loro organizzazione. Il nostro team sta già lavorando per mitigare l'impatto e posterà aggiornamenti regolari fino a risolto. Se avete bisogno di aiuto o di entrare in contatto con noi, visitate il nostro Portale di Aiuto

2. 18 agosto 2026 alle ore 16:52 UTCmonitoring

   Il problema è stato risolto e stiamo monitorando attivamente questo servizio. Grazie per la pazienza.

3. 18 agosto 2026 alle ore 17:10 UTCresolved

   Il servizio è rimasto pienamente operativo dall'ultimo aggiornamento. Questo incidente è risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 4 agosto 2026 alle ore 20:16 UTCinvestigating

   We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 4 agosto 2026 alle ore 21:30 UTCmonitoring

   The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

3. 5 agosto 2026 alle ore 00:48 UTCresolved

   Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved. If you need help or to get in touch with us, please visit our Help Portal

1. 17 luglio 2026 alle ore 12:05 UTCinvestigating

   Stiamo indagando su un problema che riguarda la ricerca sul commercio. Per un sottoinsieme di clienti, alcuni campi che in precedenza esistevano potrebbero mancare dalle risposte API aggiuntiveFields in Commerce. Il nostro team sta indagando e pubblicherà aggiornamenti regolari fino a risolto. Se avete bisogno di aiuto o di entrare in contatto con noi, visitate il nostro Portale di Aiuto

2. 17 luglio 2026 alle ore 12:26 UTCidentified

   La causa principale è stata identificata e il nostro team sta lavorando per mitigare il problema.

3. 17 luglio 2026 alle ore 12:48 UTCidentified

   Abbiamo identificato una soluzione e ci aspettiamo che il problema venga mitigato entro un'ora. I clienti che si affidano a campi standard esistenti nell'oggetto dei campi aggiuntivi sono interessati. Questo problema può essere lavorato in giro contando direttamente sui campi standard stessi, piuttosto che utilizzarli tramite campi aggiuntivi

4. 17 luglio 2026 alle ore 13:16 UTCmonitoring

   La correzione è stata implementata e confermata al lavoro, eliminando l'impatto. Stiamo continuando a monitorare il servizio.

5. 17 luglio 2026 alle ore 13:55 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 luglio 2026 alle ore 10:56 UTCidentified

   Abbiamo identificato un problema che riguarda il reporting di analisi e un sottoinsieme dei modelli ML nella regione degli Stati Uniti. Ciò previene gli aggiornamenti delle nostre azioni di dati e del reporting della piattaforma. I dati osservati possono essere ritardati. Il nostro team sta già lavorando per mitigare l'impatto e posterà aggiornamenti regolari fino a risolto. Se avete bisogno di aiuto o di entrare in contatto con noi, visitate il nostro Portale di Aiuto

2. 16 luglio 2026 alle ore 16:07 UTCidentified

   Abbiamo identificato la causa principale e il nostro team sta ancora lavorando attivamente per risolvere il problema.

3. 17 luglio 2026 alle ore 01:15 UTCidentified

   Il nostro team ha implementato mitigazioni di successo che hanno ridotto il peggio dell'impatto nella maggior parte dei casi. Tuttavia, un sottoinsieme di clienti continuerà a vedere ritardi nella freschezza dei dati per i dati utilizzati nella console di amministrazione. Stiamo continuando a lavorare per una completa mitigazione.

4. 17 luglio 2026 alle ore 01:48 UTCresolved

   Il problema è ora completamente mitigato e questo incidente è risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 10 luglio 2026 alle ore 18:12 UTCidentified

   We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 10 luglio 2026 alle ore 18:31 UTCidentified

   We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.

3. 10 luglio 2026 alle ore 18:54 UTCidentified

   We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.

4. 10 luglio 2026 alle ore 19:50 UTCmonitoring

   The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

5. 10 luglio 2026 alle ore 21:40 UTCresolved

   This incident has been resolved.

1. 21 maggio 2026 alle ore 16:16 UTCidentified

   We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 21 maggio 2026 alle ore 16:53 UTCmonitoring

   A fix has been deployed and we are monitoring the results.

3. 21 maggio 2026 alle ore 17:52 UTCresolved

   This incident has been resolved.

1. 8 maggio 2026 alle ore 11:39 UTCidentified

   We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 8 maggio 2026 alle ore 14:56 UTCidentified

   We've identified the root cause and our team is working towards processing historical data.

3. 8 maggio 2026 alle ore 19:03 UTCmonitoring

   Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.

4. 8 maggio 2026 alle ore 19:51 UTCresolved

   This incident has been resolved.

1. 29 aprile 2026 alle ore 15:01 UTCidentified

   We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal

2. 29 aprile 2026 alle ore 16:31 UTCmonitoring

   A fix has been implemented and we will continue monitoring the results. Thank you for your patience.

3. 29 aprile 2026 alle ore 21:31 UTCresolved

   This incident has been resolved.

1. 27 aprile 2026 alle ore 20:47 UTCresolved

   Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

1. 8 aprile 2026 alle ore 19:14 UTCidentified

   We identified an issue affecting Atomic v3 in all regions. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 8 aprile 2026 alle ore 19:21 UTCmonitoring

   The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

3. 8 aprile 2026 alle ore 19:56 UTCresolved

   The service has remained fully operational since the last update. This incident is resolved.

1. 3 aprile 2026 alle ore 21:53 UTCinvestigating

   We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Changes in catalogs may not be taken into account in a timely manner. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 4 aprile 2026 alle ore 01:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal

3. 4 aprile 2026 alle ore 02:33 UTCresolved

   This incident has been resolved.

1. 27 marzo 2026 alle ore 02:33 UTCidentified

   We've identified an issue causing content refresh delays in our Australian hosting region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 27 marzo 2026 alle ore 03:21 UTCidentified

   The root cause has been identified and a fix is currently being implemented.

3. 27 marzo 2026 alle ore 04:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Content updates are now being processed again.

4. 27 marzo 2026 alle ore 04:16 UTCresolved

   This incident has been resolved. Thank you for your patience.

1. 4 marzo 2026 alle ore 06:22 UTCmonitoring

   We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results.

2. 4 marzo 2026 alle ore 06:26 UTCresolved

   This incident has been resolved.

1. 6 febbraio 2026 alle ore 22:24 UTCinvestigating

   We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal

2. 6 febbraio 2026 alle ore 22:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 febbraio 2026 alle ore 22:44 UTCidentified

   The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.

4. 7 febbraio 2026 alle ore 01:00 UTCmonitoring

   The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.

5. 7 febbraio 2026 alle ore 02:42 UTCresolved

   This incident has been resolved.

1. 13 gennaio 2026 alle ore 22:53 UTCmonitoring

   We identified and mitigated an issue affecting the Search Service in all regions. Queries were being throttled due to a system issue. Our team has applied a mitigation and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal

2. 13 gennaio 2026 alle ore 23:00 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 13 gennaio 2026 alle ore 23:31 UTCresolved

   The service has remained fully operational since the last update. This incident is resolved.

1. 16 dicembre 2025 alle ore 09:37 UTCidentified

   We identified an issue affecting Analytics Ingestion in the EU region. Due to an issue with a third-party infrastructure provider, reporting on analytic data is not currently possible. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 16 dicembre 2025 alle ore 10:18 UTCidentified

   We identified an issue affecting Analytics Ingestion in the EU and US regions. Due to an issue with a third-party infrastructure provider, reporting on analytic data in the EU region is not currently possible. Additionally, Data Share feature for the US West (Oregon) region might be affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

3. 16 dicembre 2025 alle ore 18:07 UTCidentified

   The issue with the third-party infrastructure provider has been resolved, processing of new data is back to normal. Data received during the outage is being processed. Reporting on analytics data in the EU region and Data Share in the US West (Oregon) region is affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

4. 17 dicembre 2025 alle ore 02:20 UTCresolved

   The data received during the third-party outage has been processed. Reporting in EU and Data Share in US West (Oregon) should be back to normal. If you need help or to get in touch with us, please visit our Help Portal

1. 10 dicembre 2025 alle ore 05:34 UTCidentified

   We're investigating an issue affecting analytics ingestion in the US, Europe and Australia regions. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 10 dicembre 2025 alle ore 06:12 UTCmonitoring

   The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience.

3. 10 dicembre 2025 alle ore 15:28 UTCresolved

   This incident has been resolved.

1. 21 novembre 2025 alle ore 21:15 UTCmonitoring

   As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists .  If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article .

2. 24 novembre 2025 alle ore 16:14 UTCresolved

   This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.

1. 20 ottobre 2025 alle ore 09:50 UTCmonitoring

   An issue with an infrastructure provider has led to a partial degradation of some Coveo services. Mitigations are already ongoing at the level of infrastructure provider and therefore we are already seeing improvements happening. We will continue to monitor the issue until this is fully resolved.

2. 20 ottobre 2025 alle ore 11:27 UTCmonitoring

   The underlying issues have been resolved by our infrastructure provider. Coveo services have been working normally since the last update and we are working on a document processing backlog that accumulated over the incident in the US region. All other region's document processing is caught up to real time.

3. 20 ottobre 2025 alle ore 13:11 UTCidentified

   Due to the ongoing issue with our infrastructure provider, we are observing a degradation of Analytics Read services in the US region. Users of this service are currently seeing elevated error rates. We are also continuing to process the previously mentioned document processing backlog.

4. 20 ottobre 2025 alle ore 13:50 UTCidentified

   All document processing backlogs have been processed, so indexed documents are now up to date for all customers in all regions. We are continuing to see elevated error rates on the Analytics Read service as the issue with our infrastructure provider is ongoing.

5. 20 ottobre 2025 alle ore 15:11 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API and are now seeing some delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing.

6. 20 ottobre 2025 alle ore 16:29 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results.

7. 20 ottobre 2025 alle ore 17:37 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity problems are also slowing down our crawling operations in the US region, introducing some delays for scheduled jobs. Your content for sources crawled by our infrastructure may not be up to date. Push API and Crawling Module sources remain up to date.

8. 20 ottobre 2025 alle ore 18:39 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity issues have improved in the US region, and Crawling is back to normal operations.

9. 20 ottobre 2025 alle ore 20:46 UTCidentified

   We are seeing continued delays in Analytics Event Ingestion. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. The elevated error rates which impacted the Analytics Read API in the last few hours have been mitigated and that service is now back to normal operations.

10. 20 ottobre 2025 alle ore 21:42 UTCmonitoring

    All remaining impacted services have returned to normal operations since the last update. The Analytics Event Ingestion backlog has been processed, and the Real-Time Machine Learning features that depend on them are now all caught up. We are continuing to monitor all services closely.

11. 21 ottobre 2025 alle ore 11:29 UTCresolved

    This incident has been resolved. All services have remained fully operational since the last update.