Cronologia delle interruzioni di Cradlepoint

1. 21 agosto 2026 alle ore 20:58 UTCmonitoring

   L'elaborazione dei dati NetCloud Manager è in esecuzione per Geoview (entrambi via NCM UI e API) che sta causando imprecisioni nei dati segnalati. Una soluzione è stata implementata e stiamo monitorando i risultati. Nessun dato è stato perso e ci aspettiamo che il sistema sarà catturato a breve.

2. 22 agosto 2026 alle ore 04:25 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 24 luglio 2026 alle ore 11:28 UTCinvestigating

   NetCloud Manager è attualmente intermittentemente non disponibile. Stiamo vivendo un'inaspettata rete di outage a causa di un outage con uno dei nostri fornitori di servizi terzi. Il nostro team di ingegneri sta indagando sul problema.

2. 24 luglio 2026 alle ore 11:59 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 24 luglio 2026 alle ore 12:35 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 24 luglio 2026 alle ore 12:48 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 22:49 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with Configuration Editors. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 8 luglio 2026 alle ore 23:14 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 luglio 2026 alle ore 23:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 luglio 2026 alle ore 00:30 UTCresolved

   This incident has been resolved.

1. 16 giugno 2026 alle ore 15:15 UTCinvestigating

   The NetCloud SASE service is currently experiencing a partial outage. This is impacting a limited number of SASE customers and temporarily preventing the provisioning of new networks. Our team is actively monitoring the situation and collaborating with OCI to restore full service.

2. 16 giugno 2026 alle ore 15:37 UTCresolved

   This incident has been resolved.

1. 27 maggio 2026 alle ore 19:40 UTCidentified

   NetCloud Manager is currently experiencing performance degradation with Remote Connect. Our engineering team have identified the root cause of the issue and are implementing the fix now.

2. 27 maggio 2026 alle ore 20:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 maggio 2026 alle ore 20:33 UTCresolved

   This incident has been resolved.

1. 26 marzo 2026 alle ore 21:06 UTCinvestigating

   NetCloud Manager is currently experiencing a performance degradation, including user authentication and navigation of various areas of the user interface. Our engineering team is actively working on triaging the issue.

2. 26 marzo 2026 alle ore 21:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 marzo 2026 alle ore 22:04 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 marzo 2026 alle ore 23:56 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 marzo 2026 alle ore 00:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 27 marzo 2026 alle ore 01:00 UTCresolved

   This incident has been resolved.

1. 13 marzo 2026 alle ore 22:13 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with management of LAN Solutions devices. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 13 marzo 2026 alle ore 22:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 marzo 2026 alle ore 22:45 UTCresolved

   This incident has been resolved.

1. 3 marzo 2026 alle ore 00:34 UTCinvestigating

   Oracle is investigating an outage affecting multiple services in the US East (Ashburn) region starting March 2, 2026 at 20:30 UTC. NetCloud SASE new network creation is impacted on Ashburn region. We are closely monitoring the situation and will update once the issue is resolved.

2. 3 marzo 2026 alle ore 00:38 UTCinvestigating

   We are currently investigating this issue.

3. 3 marzo 2026 alle ore 18:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 marzo 2026 alle ore 16:32 UTCresolved

   Oracle has confirmed that issue has been resolved.

1. 2 marzo 2026 alle ore 01:46 UTCinvestigating

   NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2 marzo 2026 alle ore 02:30 UTCinvestigating

   We are continuing to investigate the issue. NetCloud Manager is accessible and we are investigating the issue with Visibility, Analytics and Insights.

3. 2 marzo 2026 alle ore 03:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 marzo 2026 alle ore 03:23 UTCresolved

   This incident has been resolved.

1. 13 febbraio 2026 alle ore 17:58 UTCinvestigating

   Access to Ericsson Enterprise Wireless University through NetCloud Manager is currently unavailable. We are actively investigating this issue.

2. 13 febbraio 2026 alle ore 19:37 UTCidentified

   We have identified the issue and are working with our third party provider to resolve as quickly as possible.

3. 17 febbraio 2026 alle ore 16:01 UTCidentified

   We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.

4. 18 febbraio 2026 alle ore 17:26 UTCresolved

   This issue has been resolved, and access to Ericsson Enterprise Wireless University is now accessible via NetCloud Manager.

1. 25 gennaio 2026 alle ore 22:08 UTCinvestigating

   We are currently experiencing a partial outage affecting NCX services. This issue may impact NCC client connectivity and new NCX configuration pushes. Our teams are working with the highest priority to resolve the issue and restore full system functionality as quickly as possible. During this period, we kindly request that customers do not restart NCX Service Gateways, as doing so may potentially impact live traffic. We will continue to provide updates as progress is made.

2. 26 gennaio 2026 alle ore 01:55 UTCidentified

   The NCX configuration push issue has been resolved, and customers can restart NCX Service Gateways if needed. NCC client connectivity has already been restored for some networks, and our teams are actively working to restore service for all remaining affected networks as quickly as possible.

3. 26 gennaio 2026 alle ore 19:46 UTCinvestigating

   We are continuing to investigate this issue.

4. 26 gennaio 2026 alle ore 19:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 27 gennaio 2026 alle ore 04:38 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 alle ore 11:53 UTCinvestigating

   NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 18 novembre 2025 alle ore 11:59 UTCidentified

   The issue has been identified and appears to be related to an network outage with third party cloud service provider. Our engineering teams continue to triage and monitor the issue.

3. 18 novembre 2025 alle ore 14:11 UTCidentified

   We are continuing to monitor the status of our third party service provider and hope to have resolution soon.

4. 18 novembre 2025 alle ore 14:50 UTCmonitoring

   Our third party service provider has started to apply changes that are improving the usability of the NetCloud service, but issues are still intermittent. We continue to monitor and wait for further updates from our third party service provider for full resolution.

5. 18 novembre 2025 alle ore 16:09 UTCmonitoring

   We are continuing to monitor for further issues. Intermittent issues may still arise until services with our third party service provider are fully restored.

6. 18 novembre 2025 alle ore 17:12 UTCmonitoring

   The NetCloud service continues to be operational with potential intermittent issues while our third party service provider's services fully restore. Our engineering teams continue to monitor.

7. 18 novembre 2025 alle ore 17:30 UTCresolved

   The incident with our third party service provider has been resolved and the NetCloud Manager service is operational. We will continue to monitor in case further issues arise.

1. 2 settembre 2025 alle ore 20:02 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with our device and group configuration management. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2 settembre 2025 alle ore 20:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2 settembre 2025 alle ore 21:40 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2 settembre 2025 alle ore 22:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 settembre 2025 alle ore 22:57 UTCresolved

   This incident has been resolved.

1. 21 agosto 2025 alle ore 18:34 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with Remote Connect. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 21 agosto 2025 alle ore 19:14 UTCinvestigating

   Our engineering team is continuing to work on addressing the issue

3. 21 agosto 2025 alle ore 20:16 UTCidentified

   We have a fix for the issue in progress and are preparing to deploy the change.

4. 21 agosto 2025 alle ore 22:35 UTCidentified

   We have a fix for the issue in progress and are continuing preparations to deploy the change.

5. 22 agosto 2025 alle ore 00:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 22 agosto 2025 alle ore 01:02 UTCresolved

   This incident has been resolved.

1. 22 marzo 2025 alle ore 01:07 UTCidentified

   NetCloud Manager is currently experiencing performance degradation with Subscription Management and Device registration. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 22 marzo 2025 alle ore 01:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 marzo 2025 alle ore 01:58 UTCresolved

   This incident has been resolved.

1. 4 febbraio 2025 alle ore 21:37 UTCinvestigating

   NetCloud Manager is currently experiencing issues with subscription and license management. Subscription management through the user interface and through the API is impacted. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 4 febbraio 2025 alle ore 22:12 UTCinvestigating

   We are continuing to investigate this issue. We apologize for any inconvenience.

3. 4 febbraio 2025 alle ore 23:10 UTCidentified

   We have identified the root cause and we are continuing to work on addressing the issue.

4. 4 febbraio 2025 alle ore 23:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 febbraio 2025 alle ore 00:49 UTCresolved

   This incident has been resolved.

1. 21 gennaio 2025 alle ore 18:32 UTCinvestigating

   NetCloud Manager is currently unavailable. We sincerely apologize for this inconvenience. Our engineering team is actively looking into the issue.

2. 21 gennaio 2025 alle ore 18:49 UTCidentified

   The issue has been identified and we are working to address and restore service as soon as possible.

3. 21 gennaio 2025 alle ore 19:15 UTCidentified

   We have identified a fix for this issue and the engineering team is working to apply this update and restore service as soon as possible.

4. 21 gennaio 2025 alle ore 19:53 UTCidentified

   We continue to actively work on a fix for this issue to restore services as soon as possible.

5. 21 gennaio 2025 alle ore 20:15 UTCmonitoring

   A fix has been applied and we are closely monitoring while the services are recovering.

6. 21 gennaio 2025 alle ore 20:57 UTCmonitoring

   We have confirmed most services have recovered and are continuing to closely monitor until all services are fully operational.

7. 21 gennaio 2025 alle ore 21:35 UTCmonitoring

   We are continuing to closely monitor until all services fully recover.

8. 21 gennaio 2025 alle ore 22:44 UTCmonitoring

   We are continuing to monitor for any further issues.

9. 22 gennaio 2025 alle ore 01:39 UTCresolved

   This incident is resolved. We apologize for any inconvenience

1. 7 ottobre 2024 alle ore 22:46 UTCidentified

   NetCloud Manager is currently experiencing performance degradation with Device Configuration and Device online state. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 7 ottobre 2024 alle ore 23:51 UTCidentified

   We have identified the issue and are implementing the fix now.

3. 8 ottobre 2024 alle ore 01:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 ottobre 2024 alle ore 03:22 UTCresolved

   This incident is resolved. We apologize for any inconvenience.

1. 12 giugno 2024 alle ore 13:19 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with Remote Connect features. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 12 giugno 2024 alle ore 13:55 UTCidentified

   We have identified the issue and are implementing the fix now.

3. 12 giugno 2024 alle ore 14:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 giugno 2024 alle ore 15:05 UTCresolved

   This incident is resolved. We apologize for any inconvenience.

1. 25 aprile 2024 alle ore 16:42 UTCinvestigating

   We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 26 aprile 2024 alle ore 03:34 UTCresolved

   This incident is resolved. We apologize for any inconvenience.