Cronologia delle interruzioni di Cybersource

1. 14 luglio 2026 alle ore 04:08 UTCinvestigating

   Cybersource è a conoscenza di un problema che sta attualmente interessando i portali nel nostro ambiente Sandbox/Testing. Stiamo indagando sulla causa e lavorando urgentemente per risolvere il problema. Impatto: Gli utenti potrebbero non essere in grado di accedere a EBC CAS. Tempo di inizio segnalato: TBD Next Update: Entro 60 minuti Ci rammarichiamo di qualsiasi disagio che questo può causare per i nostri clienti. Forniamo aggiornamenti regolari fino a quando il problema è mitigato. Non esitate a contattare il team di supporto Cybersource se avete domande o dubbi. Centro di supporto Cybersource Incidente #: INC26424392

2. 14 luglio 2026 alle ore 04:58 UTCresolved

   Il problema che riguarda i portali nel nostro ambiente Sandbox/Testing è stato completamente risolto. Cybersource sta conducendo una revisione interna degli eventi per mitigare gli eventi futuri. Reported Start Time: 14 luglio 2026 02:49 GMT Tempo di fine segnalato: 14 luglio 2026 04:42 GMT Impatto: Gli utenti sono ora in grado di utilizzare i portali in Sandbox/Testing Environment come normale. Next Update: Nessun ulteriore aggiornamento, problema risolto. Non esitate a contattare il team di supporto Cybersource se avete domande o dubbi. Centro di supporto Cybersource Incidente #: INC26424392

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 19:21 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the Service Fee service may experience calculation errors. Reported Start Time: 08 July 2026 18:18 GMT Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. 8 luglio 2026 alle ore 20:47 UTCresolved

   The issue affecting Wells Fargo Service Fee calculation is now fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 08 July 2026 18:18 GMT Reported End Time: 08 July 2026 19:39 GMT Impact: Customers are now able to use the Wells Fargo Service Fee as normal Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

3. 10 luglio 2026 alle ore 03:11 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11386)

1. 6 luglio 2026 alle ore 06:46 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the VPC Settlement Service. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 08:00 GMT on 05 July 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26335380

2. 6 luglio 2026 alle ore 07:04 UTCmonitoring

   The issue affecting settlement/batching for VPC Settlement Service. is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: Some transactions experienced processing delays and may be settled later than originally expected. Reported Start Time: 08:00 GMT on 05 July 2026 Next Update: When status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26335380

3. 6 luglio 2026 alle ore 10:15 UTCresolved

   The issue affecting settlement/batching for VPC Settlement Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 06 July 2026, 03:03 GMT Reported End Time: 06 July 2026, 06:51 GMT Impact: Some transactions may have experienced processing delays and may have been settled later than originally expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26335380

4. 6 luglio 2026 alle ore 19:34 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [LINK](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11364).

1. 29 giugno 2026 alle ore 18:56 UTCmonitoring

   The issue affecting the Decision Manager Velocity Morphing Count is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated but Decision Manager Rules based on morphing counts may not have correctly been evaluated during the impacted timeframe. Reported Start Time: 29 June 2026, 13:00 GMT Reported Mitigated Time: 29 June 2026, 16:00 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26262074

2. 29 giugno 2026 alle ore 19:55 UTCresolved

   The issue affecting the Decision Manager Velocity Morphing Count Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 29 June 2026, 07:31 GMT Reported End Time: 29 June 2026, 16:47 GMT Impact: Customers are now able to use the Decision Manager Velocity Morphing Count Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26262074

3. 30 giugno 2026 alle ore 21:08 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11309)

1. 29 giugno 2026 alle ore 15:01 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

2. 30 giugno 2026 alle ore 02:50 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

3. 30 giugno 2026 alle ore 19:52 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 30 June 2026, 02:18 GMT Reported Mitigated Time: 30 June 2026, 18:56 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

4. 1 luglio 2026 alle ore 02:09 UTCinvestigating

   Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

5. 1 luglio 2026 alle ore 04:14 UTCinvestigating

   Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause our customers and appreciate your patience. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

6. 1 luglio 2026 alle ore 06:00 UTCmonitoring

   The issue has been mitigated and we are monitoring closely to ensure the issue is fully resolved. Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API. Reported Start Time: June 29, 2026 Reported End Time: July 01, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

7. 1 luglio 2026 alle ore 12:42 UTCmonitoring

   The issue has been mitigated, and we continue to monitor closely to ensure the issue is fully resolved. Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API. Reported Start Time: June 29, 2026 Reported End Time: July 01, 2026 Next Update: As status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

8. 2 luglio 2026 alle ore 16:45 UTCresolved

   The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 29 June 2026 2:18 GMT Reported End Time: 01 July 2026 5:30 GMT Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

9. 8 luglio 2026 alle ore 06:44 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link:  [Post Incident Report ](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11371)

1. 26 giugno 2026 alle ore 21:32 UTCmonitoring

   The issue affecting Thunes services is mitigated. We are monitoring closely to ensure the issue is resolved. Merchant will see errors: ics_ap_check_status, ics_ap_refund, ics_ap_capture Impact: The issue has been mitigated and customers are now able to use Thunes services as normal. Reported Start Time: 25 June 2026, 18:22 GMT Reported Mitigated Time: 26 June 2026, 20:16 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26236325

2. 26 giugno 2026 alle ore 22:37 UTCresolved

   The issue affecting Thunes services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 June 2026, 19:12 GMT Reported End Time: 26 June 2026, 2015 GMT Impact: Customers are now able to use Thunes services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26236649

3. 29 giugno 2026 alle ore 03:06 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report.](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11299)

1. 23 giugno 2026 alle ore 20:49 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Streamline services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience latency or performance issues with one or more of the Payment Services which may delay the processing of transactions. Reported Start Time: 23 June 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26181533

2. 23 giugno 2026 alle ore 22:12 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Streamline services. We continue to work with the impacted client to mitigate the issue. Impact: Merchants may experience ESYSTEM errors with Streamline/Worldpay. Reported Start Time: 23 June 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26181533

3. 24 giugno 2026 alle ore 16:21 UTCresolved

   The issue affecting the Streamline Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 23 June 2026, 19:32 GMT Reported End Time: 24 June 2026, 10:11 GMT Impact: Customers are now able to use the Streamline Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26181533

1. 18 giugno 2026 alle ore 20:56 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact Customers using Case Management to process their risk related orders may not be able to continue their business flow. Reported Start Time: 18 June 8:11 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Incident #: INC26111299

2. 18 giugno 2026 alle ore 21:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 giugno 2026 alle ore 22:20 UTCidentified

   Cybersource continues to investigate the issue that is affecting the Business Center. We appreciate your patience as we work urgently to implement a mitigation. Impact: Customers using Case Management to process their risk related orders may not be able to continue their business flow. Reported Start Time: 18 June 8:11 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Incident #: INC26111299

4. 18 giugno 2026 alle ore 23:17 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 18 Jun 2026 19:29 GMT Reported End Time: 18 June 2026 20:57 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26111299

5. 22 giugno 2026 alle ore 20:41 UTCresolved

   The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 Jun 2026, 19:29 GMT Reported End Time: 18 June 2026, 20:57 GMT Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26111299

6. 22 giugno 2026 alle ore 21:03 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11255)

1. 18 giugno 2026 alle ore 20:55 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the NetSuite Service. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants who update to the newest version [26.3.0] of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Reported Start Time: 18 June 2026, 07:40 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD

2. 18 giugno 2026 alle ore 21:47 UTCinvestigating

   - CyberSource teams continue to investigate the issue affecting NetSuite service - We appreciate your patience as we urgently work towards mitigation of the issue Impact: Merchants who update to the newest version [26.3.0] of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Reported Start Time: 18 June 2026, 07:40 GMT Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD

3. 19 giugno 2026 alle ore 11:11 UTCinvestigating

   CyberSource teams continue to investigate the issue affecting NetSuite service. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants who update to the newest version 26.3.0 of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Merchants should not upgrade to version 26.3.0 and wait for 26.3.1 to be released. Reported Start Time: 18 June 2026, 07:40 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD

4. 19 giugno 2026 alle ore 15:22 UTCmonitoring

   Cybersource teams have identified the issue affecting the NetSuite service and have released an updated version of the NetSuite bundle available to install [version 26.3.1] Impact: Merchants who update to the newest version 26.3.0 of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Merchants should not upgrade to version 26.3.0 Reported Start Time: 18 June 2026, 07:40 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD

5. 19 giugno 2026 alle ore 19:35 UTCresolved

   The issue affecting the NetSuite Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 June 2026, 07:40 GMT Reported End Time: 19 June 2026, 10:00 GMT Impact: Customers are now able to use the NetSuite Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26160842

6. 24 giugno 2026 alle ore 19:06 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11276)

1. 16 giugno 2026 alle ore 20:04 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Cielo transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants processing through the Cielo gateway may run into intermittent authorization ESYSTEM errors. Reported Start Time: 16 June 2026 17:40 GMT Next Update: 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. 16 giugno 2026 alle ore 21:26 UTCmonitoring

   The partner reports that the issue has been resolved, and processing is resuming normally. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and merchants are now able to use Cielo services as expected. Reported Start Time: 16 June 2026 17:40 GMT Reported End Time: 16 June 2026 19:20 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

3. 17 giugno 2026 alle ore 07:17 UTCresolved

   The issue affecting Cielo has now been fully resolved. Reported Start Time: 16 June 2026 17:40 GMT Reported End Time: 16 June 2026 19:49 GMT Impact: Customers are now able to use Cielo services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26073658

1. 7 giugno 2026 alle ore 23:43 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants processing through Paymentech/Smartpay may experience some latency. Reported Start Time: 20:00 GMT on June 07, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193

2. 8 giugno 2026 alle ore 00:53 UTCidentified

   We have identified the issue affecting the transaction processing for clients/processors in North America. The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident. We appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants processing through Paymentech/Smartpay may experience some latency. Reported Start Time: 20:00 GMT on June 07, 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193

3. 8 giugno 2026 alle ore 05:35 UTCmonitoring

   The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issue within Cybersource was identified as attributable to this incident. We are still monitoring the issue closely to ensure the issue is fully resolved. Impact: The issue has been mitigated for all processors and there are no further observed latency for transaction processing except for Paymentech. Reported Start Time: 20:00 GMT on June 07, 2026 Reported End Time: TBD Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193

4. 9 giugno 2026 alle ore 17:33 UTCresolved

   The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issues within Cybersource were identified as attributable to this incident. The service has stabilized, and monitoring confirms that normal transaction processing has resumed. Reported Start Time: 20:00 GMT on June 07, 2026 Reported End Time: 07:00 GMT on June 08, 2026 Impact: -The issue has been fully mitigated across all processors, and no further latency is observed in transaction processing, including Paymentech. Next Update: This is the final notification. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193

1. 3 giugno 2026 alle ore 00:06 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the transaction processing for Prosa in Mexico. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with installment payments for Prosa. Reported Start Time: 01 June 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447

2. 3 giugno 2026 alle ore 00:40 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Prosa services as expected. Reported Start Time: 15:27 GMT on June 01, 2026 Reported End Time: 00:56 GMT on June 03, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447

3. 3 giugno 2026 alle ore 05:11 UTCresolved

   The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15:27 GMT on June 01, 2026 Reported End Time: 00:23 GMT on June 03, 2026 Impact: Customers are now able to use Prosa services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447

4. 4 giugno 2026 alle ore 00:04 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report ](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10751)

1. 24 maggio 2026 alle ore 17:17 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Concardis transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages processing through Concardis. Reported Start Time: 24 May 2026 at 12:40 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25712816

2. 24 maggio 2026 alle ore 18:03 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Concardis services as expected. Reported Start Time: 24 May 2026 at 12:40 GMT Reported End Time: 24 May 2026 at 17:28 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25712816

3. 27 maggio 2026 alle ore 11:15 UTCresolved

   The issue affecting Concardis transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 May 2026 at 12:40 GMT Reported End Time: 24 May 2026 at 17:28 GMT Impact: Customers are now able to use Concardis transaction processing services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25712816

1. 21 maggio 2026 alle ore 20:49 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Case Management within the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Case Management Assignment of cases may intermittently take longer than normal. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. 21 maggio 2026 alle ore 22:32 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: TBD Reported End Time: 21 May 2026 21:33 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

3. 27 maggio 2026 alle ore 00:17 UTCresolved

   The issue affecting Case Management within the Business Center, has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 22 January 2026, 11:00 GMT Reported End Time: 21 May 2026, 21:33 GMT Impact: Customers are now able to use Case Management within the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25684644

4. 27 maggio 2026 alle ore 00:21 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-10724)

1. 21 maggio 2026 alle ore 16:57 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the functionality of token creation through our Unified Checkout platform. Merchants using Unified Checkout version below version 1.0 (example: 0.XX) may not create a token when instructed to. We are investigating the cause and working urgently to resolve the issue. Impact: Impact analysis is underway. Reported Start Time: 21 May 2026, 04:32 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25679539

2. 21 maggio 2026 alle ore 17:54 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the functionality of token creation through our Unified Checkout platform. Merchants using Unified Checkout version below version 1.0 (example: 0.XX) may not create a token when instructed to. Investigation into the cause continues as teams work towards mitigation. Impact: Impact analysis is underway. Reported Start Time: 21 May 2026, 04:32 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25679539

3. 21 maggio 2026 alle ore 18:59 UTCresolved

   The issue affecting Unified Checkout services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 21 May 2026, 10:30 GMT Reported End Time: 21 May 2026, 18:14 GMT Impact: Customers are now able to use the services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC25679539

4. 22 maggio 2026 alle ore 00:02 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10723)

1. 21 maggio 2026 alle ore 09:16 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Concardis (Payworks) transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 21 May 2026 07:07 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366

2. 21 maggio 2026 alle ore 10:03 UTCidentified

   We have identified the issue affecting Concardis (Payworks) transaction processing, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 21 May 2026 07:07 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366

3. 21 maggio 2026 alle ore 14:15 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks) services as expected. Reported Start Time: 21 May 2026 07:07 GMT Reported End Time: 21 May 2026 12:45 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366

4. 22 maggio 2026 alle ore 08:14 UTCresolved

   The issue affecting Concardis (Payworks) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 21 May 2026 07:07 GMT Reported End Time: 21 May 2026 12:45 GMT Impact: Customers are now able to use Concardis (Payworks) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366

1. 14 maggio 2026 alle ore 21:55 UTCresolved

   Cybersource was aware of an issue that affected the Decision Manager Case Search and DMDR Service. The issue affecting the Case Search and Decision Manager Detail Report (DMDR) Service have now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. For approximately 2 hours, some transactions with a “Declined” status were incorrectly saved and made visible in Case Search and DMDR. These transactions are typically excluded from these views, such as declines from banks, 3DS, or other external services. Impact: Some merchants may have seen a “Declined” transaction status in Case Search and Decision Manager Detail Report (DMDR) that were not normally displayed. This was a display-only issue. Transaction processing, fraud decisioning, and all other Decision Manager functionality are operating normally. Reported Start Time: 14 May 2026, 05:45 GMT Reported End Time: 14 May 2026, 07:45 GMT Next Update: No further updates, issue resolved. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25591515

2. 18 maggio 2026 alle ore 23:17 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-10691)

1. 14 maggio 2026 alle ore 20:42 UTCidentified

   We have identified the issue affecting the Order Status Notification Service and we appreciate your patience as we work urgently to implement a mitigation. Impact: Some merchants may experience missed order status notifications. All other aspects of Decision Manager, including the underlying transaction processing and fraud decisioning, continue to operate normally. Reported Start Time: 27 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25571902

2. 15 maggio 2026 alle ore 02:28 UTCresolved

   The issue affecting the Order Status Notification Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 27 March 2026 Reported End Time: 14 May 2026, 23:34 GMT Impact: Customers are now able to use the Decision Manager Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25571902

3. 16 maggio 2026 alle ore 03:29 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10681)

1. 12 maggio 2026 alle ore 00:02 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703

2. 12 maggio 2026 alle ore 00:24 UTCidentified

   Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703

3. 2 giugno 2026 alle ore 19:53 UTCresolved

   The issue affecting Payment Services - Alternative Payments has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: TBD Reported End Time: 02 June 2026 2:49 GMT Impact: Merchants are now able to process refund Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703

4. 9 giugno 2026 alle ore 01:14 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10755)

1. 9 maggio 2026 alle ore 10:40 UTCinvestigating

   Cybersource is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers

2. 9 maggio 2026 alle ore 10:46 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants, acquirers, and technical partners may be unable to access the Cybersource Business Center to perform their daily business processes. Reported Start Time: 9 May 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

3. 9 maggio 2026 alle ore 11:02 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 9 May 2026 09:03 GMT Reported End Time: 9 May 2026 10:52 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25477200

4. 9 maggio 2026 alle ore 15:04 UTCresolved

   The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 9 May 2026 09:03 GMT Reported End Time: 9 May 2026 10:52 GMT Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25477200

5. 14 maggio 2026 alle ore 20:48 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10670)