Cronologia delle interruzioni di Documo

1. 16 ottobre 2026 alle ore 19:13 UTCidentified

   Stiamo attualmente indagando su un problema che impedisce che nuovi numeri senza pedaggio vengano forniti. I clienti che cercano di aggiungere un numero senza pedaggio (888, 833, ecc.) possono vedere l'errore "Errore ottenere i numeri disponibili. Si prega di riprovare più tardi.” I nuovi account possono anche essere creati senza che il loro numero senza pedaggio venga assegnato automaticamente. I numeri locali sono in grado di essere forniti senza emissione. Il nostro team sta lavorando con i nostri partner vettoriali a monte su una risoluzione. Aggiornamenti da seguire.

2. 16 ottobre 2026 alle ore 21:19 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 25 agosto 2026 alle ore 16:03 UTCinvestigating

   Stiamo attualmente indagando su un problema che causa interruzioni con il nostro portale. Il nostro team sta lavorando diligentemente per risolvere. Aggiornamenti da seguire.

2. 25 agosto 2026 alle ore 16:34 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione. Aggiornamenti da seguire.

3. 25 agosto 2026 alle ore 17:23 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 25 agosto 2026 alle ore 18:58 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 3 agosto 2026 alle ore 12:52 UTCinvestigating

   Stiamo attualmente indagando su un problema che fa sì che gli utenti ricevano errori in uscita durante il tentativo di inviare fax. Aggiornamenti da seguire.

2. 3 agosto 2026 alle ore 14:02 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 21 luglio 2026 alle ore 20:54 UTCinvestigating

   Stiamo attualmente indagando su un problema che causa un tempo di attesa più lungo del solito per i documenti da elaborare utilizzando il nostro prodotto IDP. Altri aggiornamenti da seguire.

2. 21 luglio 2026 alle ore 21:05 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

3. 21 luglio 2026 alle ore 22:31 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati. Questo incidente ha creato un backlog di documenti che devono essere elaborati e ci aspettiamo che il backlog venga cancellato nelle prossime due ore.

4. 21 luglio 2026 alle ore 23:09 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 luglio 2026 alle ore 16:56 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8 luglio 2026 alle ore 17:39 UTCresolved

   This incident has been resolved.

1. 8 luglio 2026 alle ore 14:52 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8 luglio 2026 alle ore 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 luglio 2026 alle ore 16:23 UTCresolved

   This incident has been resolved.

1. 29 giugno 2026 alle ore 15:26 UTCidentified

   We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

2. 29 giugno 2026 alle ore 16:49 UTCmonitoring

   We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

3. 29 giugno 2026 alle ore 21:46 UTCresolved

   This incident has been resolved.

1. 16 giugno 2026 alle ore 15:05 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

2. 16 giugno 2026 alle ore 15:06 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 16 giugno 2026 alle ore 15:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 giugno 2026 alle ore 15:45 UTCmonitoring

   We are continuing to monitor for further issues. Updates to follow.

5. 16 giugno 2026 alle ore 16:56 UTCresolved

   This incident has been resolved.

1. 15 giugno 2026 alle ore 14:51 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API, portal, and fax services. Our team is working diligently to resolve. Updates to follow.

2. 15 giugno 2026 alle ore 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 giugno 2026 alle ore 15:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15 giugno 2026 alle ore 16:41 UTCresolved

   This incident has been resolved.

1. 10 giugno 2026 alle ore 16:16 UTCinvestigating

   We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

2. 10 giugno 2026 alle ore 16:18 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 10 giugno 2026 alle ore 17:27 UTCresolved

   This incident has been resolved.

1. 3 giugno 2026 alle ore 13:26 UTCinvestigating

   We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

2. 3 giugno 2026 alle ore 14:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 3 giugno 2026 alle ore 15:09 UTCresolved

   This incident has been resolved.

1. 27 aprile 2026 alle ore 21:15 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

2. 28 aprile 2026 alle ore 00:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 aprile 2026 alle ore 11:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 aprile 2026 alle ore 13:21 UTCresolved

   This incident has been resolved.

1. 31 marzo 2026 alle ore 12:27 UTCinvestigating

   We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

2. 31 marzo 2026 alle ore 13:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 31 marzo 2026 alle ore 15:09 UTCresolved

   This incident has been resolved.

1. 19 febbraio 2026 alle ore 16:58 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 19 febbraio 2026 alle ore 17:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 febbraio 2026 alle ore 20:04 UTCresolved

   This incident has been resolved.

1. 18 febbraio 2026 alle ore 19:24 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 18 febbraio 2026 alle ore 19:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 febbraio 2026 alle ore 20:28 UTCresolved

   This incident has been resolved.

1. 16 febbraio 2026 alle ore 15:38 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

2. 16 febbraio 2026 alle ore 17:53 UTCinvestigating

   We are continuing to investigate this issue and will provide updates as we have them.

3. 16 febbraio 2026 alle ore 19:33 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 16 febbraio 2026 alle ore 21:45 UTCresolved

   This incident has been resolved.

1. 12 gennaio 2026 alle ore 14:35 UTCinvestigating

   We are currently investigating an issue affecting outbound faxing. More updates to follow.

2. 12 gennaio 2026 alle ore 14:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 gennaio 2026 alle ore 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

4. 12 gennaio 2026 alle ore 17:46 UTCresolved

   This incident has been resolved and the backlog has been cleared.

1. 11 dicembre 2025 alle ore 18:18 UTCinvestigating

   We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

2. 11 dicembre 2025 alle ore 19:35 UTCidentified

   We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

3. 11 dicembre 2025 alle ore 21:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

4. 12 dicembre 2025 alle ore 14:33 UTCresolved

   This incident has been resolved.

1. 6 ottobre 2025 alle ore 20:01 UTCinvestigating

   We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

2. 6 ottobre 2025 alle ore 22:01 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 7 ottobre 2025 alle ore 14:47 UTCidentified

   We are continuing to work on a fix for this issue. More updates to follow.

4. 7 ottobre 2025 alle ore 17:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 7 ottobre 2025 alle ore 19:04 UTCresolved

   This incident has been resolved.

1. 6 ottobre 2025 alle ore 14:23 UTCinvestigating

   We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

2. 6 ottobre 2025 alle ore 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 ottobre 2025 alle ore 17:01 UTCresolved

   This incident has been resolved.