Cronologia delle interruzioni di Ecobee

1. 15 settembre 2026 alle ore 09:49 UTCinvestigating

   Abbiamo ricevuto rapporti che SmartCamera Online Services non funziona come previsto. Il nostro team sta cercando una soluzione. Gli utenti non sono in grado di ottenere eventi o notifiche per eventi per SmartCamera. Apprezziamo la vostra pazienza mentre lavoriamo per risolvere questo problema il più rapidamente possibile. Resta aggiornato.

2. 15 settembre 2026 alle ore 10:17 UTCidentified

   Abbiamo bloccato con successo il problema e stiamo agendo rapidamente con una correzione. Resta in sintonia!

3. 15 settembre 2026 alle ore 10:22 UTCmonitoring

   Abbiamo implementato una soluzione e stiamo tenendo d’occhio la situazione. Mi dispiace per qualsiasi interruzione che questo ha causato, e apprezziamo davvero la vostra pazienza continua.

4. 15 settembre 2026 alle ore 10:29 UTCresolved

   Buone notizie! Il problema che stavamo vivendo è stato risolto. Se hai ancora qualche problema, ti consigliamo di chiudere e riavviare l'app ecobee.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 2 settembre 2026 alle ore 21:12 UTCidentified

   Abbiamo identificato un bug che colpisce Smart Thermostat Premium e SmartThermostat con controllo vocale, che sta causando temperature di leggere più alte di quanto dovrebbero. Stiamo lavorando attivamente su una correzione, e fornirà aggiornamenti il prima possibile su una risoluzione stimata.

2. 9 settembre 2026 alle ore 23:30 UTCmonitoring

   Una correzione per il bug che colpisce Smart Thermostat Premium e SmartThermostat con dispositivi di controllo vocale che sono stati riavviati dal 23 agosto è iniziato a rotolare fuori.

3. 23 settembre 2026 alle ore 20:23 UTCmonitoring

   La fissazione è stata utilizzata per la maggior parte dei termostato interessati. Un piccolo numero di dispositivi Smart Thermostat Premium sono ancora colpiti. Se il dispositivo è in esecuzione 4.10.7.44, non è stato aggiornato a causa di ulteriore approvazione di terze parti o test necessari. Stiamo lavorando con partner di terze parti per risolvere il problema per tutti i termostati rimasti colpiti il prima possibile.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 29 luglio 2026 alle ore 14:31 UTCinvestigating

   Abbiamo ricevuto rapporti che SmartCamera Online Services non funziona come previsto. Il nostro team sta cercando una soluzione. Alcune persone potrebbero notare che non sono in grado di accedere alle loro SmartCameras dalla Home Page per un piccolo periodo di tempo. Apprezziamo la vostra pazienza mentre lavoriamo per risolvere questo problema il più rapidamente possibile. Resta aggiornato.

2. 29 luglio 2026 alle ore 14:37 UTCinvestigating

   Abbiamo ricevuto rapporti che SmartCamera Online Services non funziona come previsto. Il nostro team sta cercando una soluzione. Alcuni clienti potrebbero notare che sono intermittentemente incapaci di accedere alle loro SmartCameras dall'app ecobee. Le registrazioni e gli eventi di sicurezza continueranno a funzionare come normali. Apprezziamo la vostra pazienza mentre lavoriamo per risolvere questo problema il più rapidamente possibile. Resta aggiornato.

3. 29 luglio 2026 alle ore 18:01 UTCidentified

   Abbiamo bloccato con successo il problema e stiamo agendo rapidamente con una correzione. Resta in sintonia!

4. 29 luglio 2026 alle ore 18:30 UTCmonitoring

   Abbiamo implementato una soluzione e stiamo tenendo d’occhio la situazione. Mi dispiace per qualsiasi interruzione che questo ha causato, e apprezziamo davvero la vostra pazienza continua.

5. 29 luglio 2026 alle ore 18:38 UTCresolved

   Buone notizie! Il problema che stavamo vivendo è stato risolto. Se hai ancora qualche problema, ti consigliamo di chiudere e riavviare l'app ecobee.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 11 giugno 2026 alle ore 18:00 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 11 giugno 2026 alle ore 18:10 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 11 giugno 2026 alle ore 18:15 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 19 maggio 2026 alle ore 20:28 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 maggio 2026 alle ore 20:40 UTCidentified

   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 19 maggio 2026 alle ore 20:41 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 19 maggio 2026 alle ore 21:14 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 19 maggio 2026 alle ore 20:16 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 maggio 2026 alle ore 20:39 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 19 maggio 2026 alle ore 20:42 UTCmonitoring

   The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

4. 19 maggio 2026 alle ore 21:13 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 maggio 2026 alle ore 01:56 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 19 maggio 2026 alle ore 03:17 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 19 maggio 2026 alle ore 03:27 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2 aprile 2026 alle ore 13:34 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 2 aprile 2026 alle ore 13:50 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 19 marzo 2026 alle ore 20:45 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 marzo 2026 alle ore 20:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 marzo 2026 alle ore 20:53 UTCinvestigating

   Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

4. 19 marzo 2026 alle ore 20:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 marzo 2026 alle ore 21:37 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 19 marzo 2026 alle ore 22:43 UTCresolved

   This incident has been resolved.

1. 23 febbraio 2026 alle ore 21:40 UTCidentified

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 23 febbraio 2026 alle ore 21:42 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 23 febbraio 2026 alle ore 22:07 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 gennaio 2026 alle ore 18:16 UTCinvestigating

   We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 gennaio 2026 alle ore 18:38 UTCmonitoring

   Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 19 gennaio 2026 alle ore 19:23 UTCresolved

   Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

1. 10 gennaio 2026 alle ore 02:35 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 10 gennaio 2026 alle ore 06:33 UTCresolved

   The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 18 novembre 2025 alle ore 13:34 UTCidentified

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

2. 18 novembre 2025 alle ore 14:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 18 novembre 2025 alle ore 14:43 UTCidentified

   We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

4. 18 novembre 2025 alle ore 15:53 UTCidentified

   We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

5. 18 novembre 2025 alle ore 16:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 18 novembre 2025 alle ore 18:45 UTCresolved

   And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 24 ottobre 2025 alle ore 18:33 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 24 ottobre 2025 alle ore 18:42 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 20 ottobre 2025 alle ore 16:18 UTCmonitoring

   We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 20 ottobre 2025 alle ore 16:23 UTCmonitoring

   Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available

3. 21 ottobre 2025 alle ore 08:58 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 ottobre 2025 alle ore 10:04 UTCinvestigating

   We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 ottobre 2025 alle ore 10:06 UTCidentified

   We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

3. 20 ottobre 2025 alle ore 10:52 UTCmonitoring

   The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

4. 20 ottobre 2025 alle ore 13:42 UTCresolved

   Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 20 ottobre 2025 alle ore 07:57 UTCinvestigating

   We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera snapshots and videos. Your SmartCamera live feed is still available with the ecobee app but video may not be recorded during this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 ottobre 2025 alle ore 08:00 UTCinvestigating

   We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 20 ottobre 2025 alle ore 10:07 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 20 ottobre 2025 alle ore 10:33 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 ottobre 2025 alle ore 07:48 UTCidentified

   We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

2. 20 ottobre 2025 alle ore 10:07 UTCmonitoring

   A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

3. 20 ottobre 2025 alle ore 14:48 UTCresolved

   Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

1. 27 agosto 2025 alle ore 17:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 agosto 2025 alle ore 17:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 agosto 2025 alle ore 17:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27 agosto 2025 alle ore 19:37 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 agosto 2025 alle ore 20:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 27 agosto 2025 alle ore 20:50 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 27 agosto 2025 alle ore 22:56 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 27 agosto 2025 alle ore 04:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 agosto 2025 alle ore 06:23 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 27 agosto 2025 alle ore 06:46 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.