50 Edmentum incidents · ottobre 2022 — official updates, affected components, duration and resolution details.
We are currently investigating performance issues with the Courseware and Exact Path platforms.
The root cause has been identified, and we are working to resolve the issue.
This incident has been resolved. We will continue to monitor the performance of the platform.
We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.
A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.
This incident has been resolved. We will continue to the monitor Study Island's performance.
We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.
This issue has been resolved. We will continue to monitor the courses performance.
We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.
The issue has been identified, and we are working toward the solution.
A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.
This incident has been resolved. We will continue to monitor the performance of the platform.
Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.
The issue has been identified and the teams are working on releasing the fix.
This incident has been resolved.
We are currently investigating this issue.
This has been resolved by Genius.
We are currently investigating reports concerning issues logging into the MajorClarity platform.
We are continuing to investigate this issue.
We have identified the root cause and are working to remediate the issue.
We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.
This incident has been resolved. We will continue to monitor the performance to the platform.
Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.
This incident has been resolved.
Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.
This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.
Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.
This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.
We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.
We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.
This incident has been resolved. We will continue to monitor the performance to the platform.
We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611
Our vendor has remediated the issue and we are monitoring at this time.
This incident has been resolved.
We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.
We are continuing to investigate this issue.
We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.
In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.
Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.
Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.
All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.
All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.
We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.
Scheduled maintenance is complete and we continue to monitor performance.
Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report
We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.
We are currently investigating reports of slowness logging into Apex Courses and Tutorials.
This incident has been resolved.
We are currently investigating reports of slowness logging into Apex Courses and Tutorials.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of slowness logging into Apex Courses and Tutorials.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.
This incident has been resolved.
An issue preventing login to the platform has been identified. Teams are working on resolving the issue.
We are continuing to work on a fix for this issue.
Teams have implemented a fix for the issue and are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating an issue with logins to the Apex platform.
We are continuing to investigate this issue.
We have identified the issue and implemented a fix. Logins are performing as expected. We will continue to monitor the performance of the platform.
This incident has been resolved.
We are aware of an issue with login for Courseware and Exact Path. The cause of the issue has been identified, and a fix has been implemented. We are monitoring the performance of the application.
This incident has been resolved. We will continue to monitor the performance of the application.