Cronologia delle interruzioni di Edmentum

1. 23 ottobre 2026 alle ore 23:07 UTCinvestigating

   Stiamo attualmente indagando su un problema che riguarda determinate attività del corso personalizzate e altre funzionalità all'interno di Courseware. Gli utenti possono riscontrare un errore di certificato di sicurezza quando si accede o scarica determinati file, comprese le note guidate e i PDF. Il problema può anche influenzare le immagini del profilo di Sensei.

2. 26 ottobre 2026 alle ore 19:52 UTCidentified

   Abbiamo identificato la causa principale e stiamo lavorando verso una risoluzione. Abbiamo implementato una soluzione che risolverà il problema nella maggior parte dei casi.

3. 26 ottobre 2026 alle ore 20:45 UTCresolved

   È stata implementata una correzione per la causa principale. Questo problema è risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 8 ottobre 2026 alle ore 14:22 UTCinvestigating

   Stiamo attualmente indagando su un problema che riguarda l'accesso alla piattaforma MajorClarity. Gli utenti possono provare errori di login, errori di autenticazione, o non essere in grado di accedere a porzioni dell'applicazione.

2. 8 ottobre 2026 alle ore 15:03 UTCidentified

   Abbiamo identificato la causa principale e stiamo lavorando per risolvere il problema.

3. 8 ottobre 2026 alle ore 15:15 UTCmonitoring

   Abbiamo implementato una correzione e le prestazioni sono migliorate come previsto. Continueremo a monitorare le prestazioni alla piattaforma.

4. 8 ottobre 2026 alle ore 15:23 UTCresolved

   Questo incidente è stato risolto. Continueremo a monitorare le prestazioni alla piattaforma.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 23 settembre 2026 alle ore 16:51 UTCinvestigating

   Le integrazioni LTI/SFTP con Apex Learning e MajorClarity sono state ripristinate. I clienti che non hanno già ricevuto credenziali aggiornate possono contattare [email protected] per ottenere la loro integrazione riconnessa.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 25 aprile 2026 alle ore 23:45 UTCinvestigating

   We are currently investigating performance issues with the Courseware and Exact Path platforms.

2. 26 aprile 2026 alle ore 00:12 UTCidentified

   The root cause has been identified, and we are working to resolve the issue.

3. 26 aprile 2026 alle ore 00:42 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 23 aprile 2026 alle ore 14:15 UTCidentified

   We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.

2. 23 aprile 2026 alle ore 14:29 UTCmonitoring

   A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.

3. 23 aprile 2026 alle ore 14:53 UTCresolved

   This incident has been resolved. We will continue to the monitor Study Island's performance.

1. 14 aprile 2026 alle ore 17:36 UTCinvestigating

   We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.

2. 14 aprile 2026 alle ore 18:33 UTCresolved

   This issue has been resolved. We will continue to monitor the courses performance.

1. 10 aprile 2026 alle ore 13:52 UTCinvestigating

   We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.

2. 10 aprile 2026 alle ore 15:08 UTCidentified

   The issue has been identified, and we are working toward the solution.

3. 10 aprile 2026 alle ore 17:43 UTCmonitoring

   A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.

4. 10 aprile 2026 alle ore 18:07 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 2 febbraio 2026 alle ore 15:51 UTCinvestigating

   Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.

2. 2 febbraio 2026 alle ore 16:38 UTCidentified

   The issue has been identified and the teams are working on releasing the fix.

3. 3 febbraio 2026 alle ore 14:44 UTCresolved

   This incident has been resolved.

1. 20 gennaio 2026 alle ore 20:57 UTCinvestigating

   We are currently investigating this issue.

2. 20 gennaio 2026 alle ore 21:20 UTCresolved

   This has been resolved by Genius.

1. 8 gennaio 2026 alle ore 17:08 UTCinvestigating

   We are currently investigating reports concerning issues logging into the MajorClarity platform.

2. 8 gennaio 2026 alle ore 17:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 gennaio 2026 alle ore 17:23 UTCidentified

   We have identified the root cause and are working to remediate the issue.

4. 8 gennaio 2026 alle ore 18:17 UTCmonitoring

   We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.

5. 8 gennaio 2026 alle ore 18:29 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 19 novembre 2025 alle ore 13:53 UTCinvestigating

   Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.

2. 19 novembre 2025 alle ore 18:04 UTCresolved

   This incident has been resolved.

1. 29 settembre 2025 alle ore 12:41 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.

2. 29 settembre 2025 alle ore 12:59 UTCresolved

   This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.

1. 25 settembre 2025 alle ore 13:37 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.

2. 25 settembre 2025 alle ore 14:00 UTCresolved

   This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.

1. 21 agosto 2025 alle ore 17:21 UTCinvestigating

   We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.

2. 21 agosto 2025 alle ore 17:35 UTCidentified

   We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.

3. 21 agosto 2025 alle ore 18:26 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 12 agosto 2025 alle ore 18:08 UTCinvestigating

   We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611

2. 12 agosto 2025 alle ore 18:16 UTCmonitoring

   Our vendor has remediated the issue and we are monitoring at this time.

3. 12 agosto 2025 alle ore 18:54 UTCresolved

   This incident has been resolved.

1. 28 luglio 2025 alle ore 16:21 UTCinvestigating

   We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.

2. 28 luglio 2025 alle ore 16:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 luglio 2025 alle ore 17:18 UTCinvestigating

   We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.

4. 28 luglio 2025 alle ore 17:48 UTCidentified

   In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.

5. 28 luglio 2025 alle ore 18:07 UTCidentified

   Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.

6. 28 luglio 2025 alle ore 18:24 UTCidentified

   Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.

7. 28 luglio 2025 alle ore 19:38 UTCmonitoring

   All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.

8. 29 luglio 2025 alle ore 14:32 UTCmonitoring

   All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.

9. 29 luglio 2025 alle ore 23:40 UTCmonitoring

   We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.

10. 30 luglio 2025 alle ore 02:38 UTCmonitoring

    Scheduled maintenance is complete and we continue to monitor performance.

11. 30 luglio 2025 alle ore 16:35 UTCmonitoring

    Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report

12. 31 luglio 2025 alle ore 16:23 UTCresolved

    We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.

1. 5 giugno 2025 alle ore 15:53 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 5 giugno 2025 alle ore 16:40 UTCresolved

   This incident has been resolved.

1. 4 giugno 2025 alle ore 16:29 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 4 giugno 2025 alle ore 17:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 giugno 2025 alle ore 18:55 UTCresolved

   This incident has been resolved.

1. 3 giugno 2025 alle ore 16:06 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 3 giugno 2025 alle ore 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 giugno 2025 alle ore 16:30 UTCresolved

   This incident has been resolved.

1. 9 maggio 2025 alle ore 14:10 UTCinvestigating

   We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.

2. 9 maggio 2025 alle ore 15:46 UTCresolved

   This incident has been resolved.