Cronologia delle interruzioni di Ellucian

1. 2 settembre 2026 alle ore 15:11 UTCinvestigating

   Ellucian è a conoscenza di un problema che riguarda Ellucian Insights per alcuni clienti e sta attivamente indagando. Forniremo aggiornamenti su questa pagina di stato come ulteriori informazioni diventano disponibili. Grazie. Il tuo team di Ellucian

2. 2 settembre 2026 alle ore 16:08 UTCinvestigating

   Ellucian continua a indagare su un problema che riguarda le Insights Ellucian per alcuni clienti. Gli aggiornamenti continueranno a essere forniti in questa pagina di stato. Grazie. Il tuo team di Ellucian

3. 2 settembre 2026 alle ore 16:50 UTCmonitoring

   Ellucian ha identificato un problema con Ellucian Insights e Ellucian Intelligent Processes (EIP) che interessa più clienti. Una soluzione è stata implementata alla produzione e stiamo osservando prestazioni notevolmente migliorate in entrambi i sistemi. Continueremo a monitorare l'ambiente per garantire che il problema sia stato completamente risolto. Grazie. Il tuo team di Ellucian

4. 2 settembre 2026 alle ore 17:30 UTCresolved

   Ellucian ha risolto un problema che riguarda le Insights Ellucian e Ellucian Intelligent Processes (EIP) per alcuni clienti. Il servizio funziona come previsto, e continueremo a monitorare. Grazie. Il tuo team di Ellucian

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 20 agosto 2026 alle ore 14:49 UTCinvestigating

   Ellucian è a conoscenza di un problema che riguarda Smart Plan per alcuni clienti e sta attivamente indagando. Forniremo aggiornamenti su questa pagina di stato come ulteriori informazioni diventano disponibili. Grazie. Il tuo team di Ellucian

2. 20 agosto 2026 alle ore 16:17 UTCmonitoring

   Ellucian ha risolto il problema e il servizio restaurato. Continueremo a monitorare attivamente il servizio. Ulteriori aggiornamenti saranno forniti in questa pagina di stato. Grazie. Il tuo team di Ellucian

3. 20 agosto 2026 alle ore 16:58 UTCresolved

   Ellucian ha risolto un problema che riguarda Smart Plan per alcuni clienti. Il servizio funziona come previsto, e continueremo a monitorare. Grazie. Il tuo team di Ellucian

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 6 agosto 2026 alle ore 13:19 UTCinvestigating

   Ellucian is investigating the cases created over 8/5-8/6 regarding long running transformation jobs and will post an update shortly Thank You, Your Ellucian Team

2. 6 agosto 2026 alle ore 14:26 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights. Thank You, Your Ellucian Team

3. 6 agosto 2026 alle ore 15:23 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

4. 6 agosto 2026 alle ore 16:10 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

5. 6 agosto 2026 alle ore 17:25 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

6. 6 agosto 2026 alle ore 18:13 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

7. 6 agosto 2026 alle ore 19:42 UTCinvestigating

   Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

8. 6 agosto 2026 alle ore 20:01 UTCresolved

   Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team

1. 5 agosto 2026 alle ore 18:10 UTCinvestigating

   We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team

2. 5 agosto 2026 alle ore 19:25 UTCidentified

   Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team

3. 5 agosto 2026 alle ore 22:22 UTCidentified

   Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team

4. 5 agosto 2026 alle ore 23:51 UTCresolved

   The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team

1. 23 luglio 2026 alle ore 16:28 UTCidentified

   Ellucian è a conoscenza di un problema che riguarda il successo finanziario degli studenti per alcuni clienti e sta attivamente indagando. Forniremo aggiornamenti su questa pagina di stato come ulteriori informazioni diventano disponibili. Grazie. Il tuo team di Ellucian

2. 23 luglio 2026 alle ore 18:13 UTCidentified

   Ellucian a conoscenza di un problema che riguarda la linea di successo finanziario degli studenti, formazioni degli studenti, comunicatore del campus, Universo di borsa di studio, consulente degli studenti / consulente virtuale, Metrics del campus e riconciliazione automatica per alcuni clienti che è legato a un outage di Azure, stiamo monitorando e lavorando con Microsoft su una risoluzione rapida su questo incidente. Forniremo aggiornamenti su questa pagina di stato come ulteriori informazioni diventano disponibili. Grazie. Il tuo team di Ellucian

3. 23 luglio 2026 alle ore 18:55 UTCmonitoring

   Microsoft ha identificato il problema causando il outage Azure e hanno iniziato la risoluzione. In questo momento la linea Ellucian Student Financial Success di prodotti è tornato online. Continueremo a monitorare la situazione per garantire il ripristino completo di tutti i servizi. Ulteriori aggiornamenti come opportuno. Grazie. Il tuo team di Ellucian

4. 23 luglio 2026 alle ore 20:48 UTCresolved

   Microsoft ha risolto il problema causando l'outage Azure. In questo momento la linea Ellucian Student Financial Success di prodotti è tornato online. Grazie. Il tuo team di Ellucian

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 luglio 2026 alle ore 15:54 UTCidentified

   Ellucian è a conoscenza di un problema che riguarda le forme ellucian per alcuni clienti e sta attivamente indagando. Forniremo aggiornamenti su questa pagina di stato come ulteriori informazioni diventano disponibili. Grazie. Il tuo team di Ellucian

2. 14 luglio 2026 alle ore 17:57 UTCidentified

   Ellucian continua a indagare su un problema che riguarda le forme ellucian per alcuni clienti. Gli aggiornamenti continueranno a essere forniti in questa pagina di stato. Grazie. Il tuo team di Ellucian

3. 14 luglio 2026 alle ore 20:07 UTCmonitoring

   Ellucian sta implementando fix e sarà attivamente il monitoraggio di un problema che interessa moduli elluciani per alcuni clienti. Gli aggiornamenti continueranno a essere forniti in questa pagina di stato. Grazie. Il tuo team di Ellucian

4. 14 luglio 2026 alle ore 20:40 UTCresolved

   Ellucian ha risolto un problema che riguarda le forme ellucian per alcuni clienti. Il servizio funziona come previsto, e continueremo a monitorare. Grazie. Il tuo team di Ellucian

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 24 giugno 2026 alle ore 01:34 UTCinvestigating

   Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 24 giugno 2026 alle ore 02:50 UTCidentified

   Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 24 giugno 2026 alle ore 03:02 UTCresolved

   Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 26 maggio 2026 alle ore 19:27 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 26 maggio 2026 alle ore 20:31 UTCmonitoring

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 26 maggio 2026 alle ore 21:52 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 21 maggio 2026 alle ore 15:05 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 21 maggio 2026 alle ore 16:02 UTCinvestigating

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 21 maggio 2026 alle ore 18:09 UTCinvestigating

   Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 21 maggio 2026 alle ore 18:32 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 14 maggio 2026 alle ore 16:03 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 14 maggio 2026 alle ore 16:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 maggio 2026 alle ore 17:02 UTCinvestigating

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 14 maggio 2026 alle ore 20:05 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.

5. 14 maggio 2026 alle ore 21:00 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

6. 14 maggio 2026 alle ore 22:26 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.

7. 14 maggio 2026 alle ore 23:36 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

8. 15 maggio 2026 alle ore 06:14 UTCresolved

   Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 6 maggio 2026 alle ore 14:47 UTCidentified

   Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 6 maggio 2026 alle ore 15:48 UTCidentified

   Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.

3. 6 maggio 2026 alle ore 15:54 UTCresolved

   Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

1. 10 aprile 2026 alle ore 15:42 UTCinvestigating

   Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 10 aprile 2026 alle ore 16:03 UTCresolved

   Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 26 marzo 2026 alle ore 15:47 UTCinvestigating

   Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

2. 26 marzo 2026 alle ore 16:46 UTCinvestigating

   Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

3. 26 marzo 2026 alle ore 18:52 UTCidentified

   Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 26 marzo 2026 alle ore 19:32 UTCresolved

   Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 18 marzo 2026 alle ore 16:08 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 14 marzo 2026 alle ore 13:39 UTCinvestigating

   Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 14 marzo 2026 alle ore 14:43 UTCresolved

   Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 1 marzo 2026 alle ore 15:08 UTCinvestigating

   Ellucian is aware of an ongoing AWS outage impacting our Middle East customers and certain services. Our teams are actively investigating the issue. We will continue to provide updates on this status page as additional information becomes available. Thank You, Your Ellucian Team

2. 1 marzo 2026 alle ore 15:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 marzo 2026 alle ore 15:51 UTCmonitoring

   We have completed validation of the environments hosted in the Middle East region, and all systems are currently operating as expected. We will continue to monitor the situation closely. If you encounter any issues with your specific environment, please open a support case, and our team will promptly investigate. Thank You, Your Ellucian Team

4. 2 marzo 2026 alle ore 03:41 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2 marzo 2026 alle ore 12:04 UTCmonitoring

   AWS reported loss of power in one availability zone yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore services outside of the impacted region in UAE.

6. 2 marzo 2026 alle ore 15:01 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

7. 2 marzo 2026 alle ore 16:02 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. Earlier today, AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

8. 2 marzo 2026 alle ore 17:01 UTCmonitoring

   We are aware of issues impacting AWS in the Middle East Region, and are working directly with affected Ellucian customers to restore service. Ellucian is actively collaborating with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 3:00 PM US Eastern Time, or sooner if there is a significant change in status.

9. 2 marzo 2026 alle ore 20:03 UTCmonitoring

   Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 6:00 PM US Eastern Time, or sooner if there is a significant change in status.

10. 2 marzo 2026 alle ore 23:00 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 9:00 PM US Eastern Time, or sooner if there is a significant change in status.

11. 3 marzo 2026 alle ore 02:10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update sooner if there is a significant change in status.

12. 3 marzo 2026 alle ore 02:25 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 12:00 AM US Eastern Time, or sooner if there is a significant change in status.

13. 3 marzo 2026 alle ore 05:05 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 03:00 AM US Eastern Time, or sooner if there is a significant change in status.

14. 3 marzo 2026 alle ore 08:01 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 06:00 AM US Eastern Time, or sooner if there is a significant change in status.

15. 3 marzo 2026 alle ore 11:04 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 08:00 AM US Eastern Time, or sooner if there is a significant change in status.

16. 3 marzo 2026 alle ore 13:10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 11:00 AM US Eastern Time, or sooner if there is a significant change in status.

17. 3 marzo 2026 alle ore 15:58 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 02:00 PM US Eastern Time, or sooner if there is a significant change in status.

18. 3 marzo 2026 alle ore 18:10 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center.

19. 4 marzo 2026 alle ore 19:09 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center. No components were marked as affected by this incident.

20. 5 marzo 2026 alle ore 22:00 UTCresolved

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.

1. 20 febbraio 2026 alle ore 16:19 UTCidentified

   Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team

2. 20 febbraio 2026 alle ore 17:18 UTCidentified

   The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.

3. 20 febbraio 2026 alle ore 17:39 UTCresolved

   The regions of CA, and EU are fully restored and schedules are triggering again.

1. 19 febbraio 2026 alle ore 16:33 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 19 febbraio 2026 alle ore 17:30 UTCinvestigating

   Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 19 febbraio 2026 alle ore 18:32 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 19 febbraio 2026 alle ore 19:30 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 17 febbraio 2026 alle ore 14:31 UTCresolved

   AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.

1. 10 febbraio 2026 alle ore 18:16 UTCresolved

   Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.