Cronologia delle interruzioni di Emplifi

1. 28 luglio 2026 alle ore 09:23 UTCinvestigating

   Stiamo attualmente indagando tassi di errore elevati e tempi di risposta più lenti che interessano Emplifi [UGC]. Il nostro team di ingegneria sta attivamente cercando nella causa principale e lavorando per ripristinare le prestazioni ottimali.

2. 28 luglio 2026 alle ore 13:11 UTCresolved

   L'incidente che comporta tassi di errore elevati e tempi di risposta per Emplifi [UGC] è stato risolto. Tutte le metriche delle prestazioni sono tornate alla normalità. Ci scusiamo per qualsiasi inconveniente che possa aver causato.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 luglio 2026 alle ore 15:02 UTCinvestigating

   Stiamo attualmente studiando tassi di errore elevati e tempi di risposta più lenti che interessano le valutazioni e le recensioni di Emplifi - Regione dell'UE Il nostro team di ingegneria sta attivamente cercando nella causa principale e lavorando per ripristinare le prestazioni ottimali.

2. 14 luglio 2026 alle ore 15:46 UTCmonitoring

   Una soluzione è stata implementata per risolvere il degrado delle prestazioni delle valutazioni e delle recensioni di Emplifi - Regione UE. I tassi di errore e i tempi di risposta sono tornati a livelli normali. Attualmente stiamo monitorando il sistema per garantire la piena stabilità.

3. 15 luglio 2026 alle ore 02:46 UTCresolved

   L'incidente che ha comportato tassi di errore elevati e tempi di risposta per le valutazioni e le recensioni di Emplifi - regione UE è stato risolto. Ci scusiamo per qualsiasi inconveniente che possa aver causato.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 luglio 2026 alle ore 18:51 UTCinvestigating

   We are investigating an issue affecting the **Emplifi Knowledge** application. Some customers may be unable to access **Knowledge** or may encounter errors in **Knowledge** and **Agent Assist**. Our team is actively working to identify the cause. We will provide an update as more information becomes available. Thank you for your patience while we work to resolve this issue.

2. 13 luglio 2026 alle ore 18:56 UTCmonitoring

   The issue affecting access to Emplifi Knowledge and Agent Assist has been mitigated. Services have been restored and are operating normally. We are monitoring the environment to confirm continued stability. **The Knowledge Authoring Tool was not affected.** Thank you for your patience while we worked to restore service.

3. 13 luglio 2026 alle ore 19:11 UTCresolved

   The issue affecting access to **Emplifi Knowledge** and **Agent Assist** has been **resolved**. Our preliminary investigation indicates that prolonged requests to a customer-specific Knowledge Engine consumed the available processing capacity within the shared Knowledge user interface, causing it to become unresponsive. Restarting the affected application components restored service, and subsequent monitoring has confirmed normal operation. The **Knowledge Authoring** Tool was not affected. We are reviewing additional timeout and workload-isolation safeguards to reduce the risk of recurrence. Thank you for your patience while we worked to resolve this issue.

1. 12 giugno 2026 alle ore 14:40 UTCinvestigating

   Meta is currently experiencing difficulties affecting functionality across Facebook, Instagram, Threads, and WhatsApp; including Publishing, Analytics, and Community. These issues began to surface at approximately 15:40 CEST on June 12. Our engineering team is actively investigating and coordinating with META to confirm the root cause and assess the impact.

2. 12 giugno 2026 alle ore 15:43 UTCmonitoring

   We are continuing to monitor the Meta platform incident closely and coordinate with relevant parties. We'll provide updates as soon as possible. Thank you for your patience.

3. 12 giugno 2026 alle ore 19:06 UTCresolved

   The service outage affecting Emplifi Publisher, Community, and Unified Analytics has been resolved.

1. 9 giugno 2026 alle ore 11:50 UTCinvestigating

   We are experiencing WhatsApp publishing issues in Community. We have escalated the issue to META Support. We will provide updates as soon as we have more information from META.

2. 11 giugno 2026 alle ore 11:35 UTCinvestigating

   Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.

3. 11 giugno 2026 alle ore 13:29 UTCmonitoring

   Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situa

4. 11 giugno 2026 alle ore 13:30 UTCmonitoring

   Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.

5. 12 giugno 2026 alle ore 07:27 UTCresolved

   Meta has confirmed that they have fixed the underlying issue affecting WhatsApp connections. We apologize for any inconvenience this may have caused.

1. 20 maggio 2026 alle ore 16:33 UTCidentified

   We are currently investigating a device detection issue that has caused lower than expected data collection for some traffic. Our engineering team has identified the root cause and is working on a fix to restore normal collection levels as quickly as possible. We will continue to share updates as progress is made.

2. 20 maggio 2026 alle ore 19:57 UTCresolved

   The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully. We appreciate your patience while we worked through this issue.

1. 8 maggio 2026 alle ore 09:40 UTCidentified

   We're aware of an issue with the Meta API that may cause video publishing failures on Facebook. Retrying the action typically resolves the problem. We've escalated the issue to Meta and will update this page once resolved

2. 9 maggio 2026 alle ore 05:55 UTCresolved

   The incident involving Facebook publishing has now been restored, and posts are once again being published successfully. We apologize for any inconvenience this may have caused.

1. 28 aprile 2026 alle ore 17:58 UTCinvestigating

   We are aware of a disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site. Our team is currently investigating the issue as a priority. We will provide an update as soon as more information becomes available. Thank you for your patience and understanding.

2. 28 aprile 2026 alle ore 18:16 UTCmonitoring

   The disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site has now been resolved. Our team is continuing to carefully monitor the environment to ensure stability. Thank you for your patience and understanding.

3. 30 aprile 2026 alle ore 13:53 UTCresolved

   The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels. The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring. We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding.

1. 22 aprile 2026 alle ore 13:53 UTCidentified

   Twitter is currently experiencing an API bug where the `2/tweets/search/recent` endpoint returns incomplete data, causing missing content in listening results for some customers since late March. This has been reported to Twitter. They have confirmed they can replicate the issue. We are awaiting a fix from their side. There is a workaround in place for affected customers.

2. 29 aprile 2026 alle ore 13:48 UTCresolved

   _X developers have confirmed that this behaviour is a limitation of their API. We have implemented mitigations where possible and will continue to monitor the situation._ _This incident is now considered resolved. If you have any further questions, please email [[email protected]](mailto:[email protected] "[email protected]")._

1. 2 aprile 2026 alle ore 06:30 UTCinvestigating

   META is currently experiencing an API bug that is preventing posts and stories from being published. We have reported the issue to META. Thank you for your patience and understanding as they work to restore normal service. We will keep you updated as soon as we receive further updates from META.

2. 3 aprile 2026 alle ore 07:44 UTCidentified

   We are continuing to monitor the issue affecting Instagram publishing and are observing improvements in performance. Currently, we are awaiting further updates from Meta and will provide additional information as it becomes available.

3. 3 aprile 2026 alle ore 12:14 UTCresolved

   The incident involving Instagram publishing has now been restored, and posts are once again being published successfully. We apologize for any inconvenience this may have caused.

1. 19 marzo 2026 alle ore 23:42 UTCinvestigating

   We are currently investigating an Outage affecting Emplifi UGC Digital Display Our engineering team is actively looking into the root cause and working to restore optimal performance.

2. 20 marzo 2026 alle ore 21:24 UTCresolved

   The incident involving Emplifi UGC Digital Display has been resolved. All performance metrics are back to normal. We apologize for any inconvenience this may have caused.

1. 13 marzo 2026 alle ore 14:13 UTCidentified

   We are observing publishing failures for TikTok Video posts. This has been reported to TikTok for investigation. We will share any updates as soon as we have them available.

2. 16 marzo 2026 alle ore 13:23 UTCresolved

   The issue affecting TT video publishing stopped occurring at 06:00 CET. We have not yet received a formal response or root cause analysis from TikTok. We will continue to monitor the situation closely for any signs of recurrence. We apologize for any inconvenience caused.

1. 12 marzo 2026 alle ore 16:25 UTCinvestigating

   **Investigating** - We are observing publishing failures for video posts . The error you will see is "Facebook encountered an issue while uploading your media." The team is currently investigating the issue and will provide updates as soon as more information is available.

2. 12 marzo 2026 alle ore 19:03 UTCmonitoring

   We have identified the cause of the video publishing issues. This is due to a technical issue on Meta’s side affecting video processing across their platform. Our team is currently monitoring their progress toward a resolution. We will provide another update as soon as we receive confirmation from Meta that their services are recovering.

3. 13 marzo 2026 alle ore 09:03 UTCresolved

   The issue affecting video publishing stopped occurring at 03:00 CET. We have not yet received a formal response or root cause analysis from META. We will continue to monitor the situation closely for any signs of recurrence. We apologize for any inconvenience caused.

1. 26 febbraio 2026 alle ore 07:18 UTCinvestigating

   Meta is currently experiencing an API bug where Reels are being falsely flagged as Carousels, causing failed posts. **Status:** Reported to Meta. We are awaiting a fix from their side.

2. 26 febbraio 2026 alle ore 14:56 UTCidentified

   META has identified the issue and is actively working to resolve it. We appreciate your patience and understanding as they work to restore normal service. We will keep you updated as soon as we receive further updates from META.

3. 27 febbraio 2026 alle ore 06:16 UTCresolved

   We’re pleased to confirm that the issues affecting Instagram Reels and Stories have been resolved. Video publishing and scheduling are now fully operational. Thank you for your patience while we worked with Meta to get things back on track.

1. 9 novembre 2025 alle ore 01:00 UTCinvestigating

   Emplifi Ratings & Reviews services is currently experiencing an outage in API, customer portal, and some widget services. Our operations team is investigating.

2. 9 novembre 2025 alle ore 01:00 UTCresolved

   The outage was caused by a failover in one of the critical storage systems. The operations team took measures to rapidly restore full functionality. The outage has been resolved. Performance has returned to nominal levels

1. 8 dicembre 2025 alle ore 21:03 UTCidentified

   We have identified the cause of the disruption in Instagram data across Emplifi analytics products. Meta has confirmed that the issue is on their side and is actively working on a fix. Incident Details: We have identified an issue affecting Instagram media views metrics for some posts, as of 29th October 2025. The media views metric is completely missing for certain posts. All related metrics based on media views — such as impressions, video views, etc. — are also impacted. Our investigation indicates that this is a Meta (Instagram) API issue, as the views metric value is missing from their API response. Current Actions: Meta has acknowledged the bug, and their engineering team is actively working to resolve it. We will continue to monitor the situation closely and provide updates as soon as we have additional information or an ETA for the fix.

2. 8 dicembre 2025 alle ore 21:03 UTCresolved

   The issue impacting Instagram media views metrics has been fully resolved. Meta deployed a fix, and all affected data have now been successfully backfilled and verified across Emplifi analytics products. Incident Details: This incident affected Instagram media views metrics for some posts starting on October 29, 2025. The issue originated from missing data in Meta’s API response, which also impacted related metrics such as impressions and video views. Resolution: Meta has fixed the underlying issue, and Emplifi has completed verification and backfill of all missing data. If you still notice any discrepancies in your Instagram analytics, please contact the Emplifi Support Team for assistance.

3. 8 dicembre 2025 alle ore 21:03 UTCmonitoring

   Meta has deployed a fix for the issue affecting Instagram media views metrics. We are currently verifying the resolution on our side and backfilling the missing data across Emplifi analytics products. Incident Details: The disruption affected Instagram media views metrics for some posts, starting on October 29, 2025. The media views metric was missing for certain posts, impacting related metrics such as impressions and video views. The issue was caused by missing values in Meta’s API response. Current Actions: We are monitoring the fix implementation and verifying data integrity. The backfill process for missing metrics is in progress. We will provide a final update once the fix is confirmed and all data has been restored.

1. 8 dicembre 2025 alle ore 20:52 UTCinvestigating

   We are currently investigating a widespread issue impacting TikTok, which began on October 28, 2025, and is ongoing. This issue does not appear to affect all clients or all connected profiles. Impact While most affected TikTok profiles appear to be connected and correctly configured on the client side, the following key functions are failing: Publishing: Users are unable to post new content. Engagement: Actions like publishing comments and liking comments are failing. Data Retrieval: Incoming comments are not being displayed or synchronized. Profile Renewal: Multiple attempts to renew expired TikTok profiles are failing. Current Status & Workaround We believe the root cause is a bug on the TikTok API end, as our systems and client configurations remain unchanged. We are continuing to monitor the situation closely and will provide an update once we have more information from TikTok or a permanent resolution.

2. 8 dicembre 2025 alle ore 20:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 dicembre 2025 alle ore 20:52 UTCresolved

   This incident has been resolved.

4. 8 dicembre 2025 alle ore 20:52 UTCmonitoring

   Since 9:00 AM CET today (October 31, 2025), we have observed no further publishing or engagement failures related to the ongoing, random TikTok profile issue. While the core issue appears to have resolved itself on the TikTok side, we will keep the status as Monitoring for the remainder of the day to ensure stability.

1. 8 dicembre 2025 alle ore 20:44 UTCresolved

   This incident has been resolved.

2. 8 dicembre 2025 alle ore 20:44 UTCidentified

   We are currently experiencing an issue where our integrated Bitly link shortening is temporarily non-functional. Links are not being shortened within our platform. Impact Users are unable to use the native link shortening feature for Bitly within our application. All other core services remain fully operational. Current Action Our engineering team is aware of the issue and is working with the highest priority on a fix. Workaround In the meantime, please shorten your links externally by using the Bitly website directly or another preferred external shortening service. We sincerely apologize for this inconvenience and are dedicated to resolving it as quickly as possible. We will post an update as soon as the service is fully restored.

1. 8 dicembre 2025 alle ore 20:33 UTCinvestigating

   We are experiencing an outage with Meta webhooks, which is causing delays in receiving real-time data from Instagram and Facebook. Impact: Instagram & Facebook Comments/Replies: Significantly delayed. Client Expectation: Expect delays in Community/Care interactions.

2. 8 dicembre 2025 alle ore 20:33 UTCresolved

   This incident has been resolved

3. 8 dicembre 2025 alle ore 20:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

1. 8 dicembre 2025 alle ore 20:58 UTCresolved

   This incident has been resolved

2. 8 dicembre 2025 alle ore 20:58 UTCinvestigating

   We are currently investigating an issue impacting the ability of users to schedule and publish new posts. Clients are receiving a generic error message upon attempting these actions. The issue appears to be related to a broken link transform occurring when a post is associated with a Meta Threads profile, leading to the data validation error (maximum of 1 item allowed) during the processing phase, which prevents successful scheduling or publishing.