Cronologia delle interruzioni di Etoro

1. 26 ottobre 2026 alle ore 12:43 UTCinvestigating

   Stiamo vivendo un problema che riguarda l'accesso di accesso alla piattaforma web etoro. Alcuni clienti potrebbero non essere in grado di accedere, mentre l'app etoro continua a funzionare come previsto. Ci scusiamo per l'inconveniente e apprezziamo la vostra pazienza. Continueremo a fornire aggiornamenti qui come ulteriori informazioni diventano disponibili. Sinceramente, Il team eToro

2. 26 ottobre 2026 alle ore 12:49 UTCresolved

   Cari clienti eToro e partner, Il problema è stato risolto. Ci scusiamo per l'inconveniente e apprezziamo la vostra comprensione in questa materia. Sinceramente, Il team eToro

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 9 ottobre 2026 alle ore 01:30 UTCinvestigating

   Attualmente stiamo vivendo un problema che riguarda la funzionalità di trading sulle applicazioni Web e iOS. Gli utenti potrebbero non essere in grado di aprire nuove posizioni, mentre la chiusura delle posizioni esistenti funziona dopo il aggiornamento della pagina. Tutte le altre funzionalità rimangono inalterate. Ci scusiamo per l'inconveniente e apprezziamo la vostra pazienza. Continueremo a fornire aggiornamenti qui come ulteriori informazioni diventano disponibili. Sinceramente, Il team di eToro

2. 9 ottobre 2026 alle ore 02:27 UTCresolved

   Cari clienti eToro e partner, Il problema è stato risolto. Ci scusiamo per l'inconveniente e apprezziamo la vostra comprensione in questa materia. Sinceramente, Il team eToro

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 settembre 2026 alle ore 12:32 UTCinvestigating

   Attualmente stiamo vivendo un problema relativo a un fornitore di servizi di terze parti che interessa diversi canali di contatto di assistenza clienti. Alcuni clienti non sono in grado di contattare eToro tramite chat, casi, chatbot o WhatsApp. Il nostro fornitore sta indagando attivamente l'incidente e il nostro team sta monitorando attentamente la situazione, ma attualmente non c'è tempo stimato per la risoluzione o il lavoro conosciuto. I clienti Club possono continuare a contattare il proprio account manager direttamente via e-mail. Ci scusiamo per qualsiasi inconveniente e forniremo ulteriori aggiornamenti come ulteriori informazioni diventano disponibili.

2. 16 settembre 2026 alle ore 16:10 UTCresolved

   Cari clienti eToro e partner, L'incidente è stato risolto. Ci scusiamo per l'inconveniente e apprezziamo la vostra comprensione in questa materia. Sinceramente, Il team eToro

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 15 settembre 2026 alle ore 18:45 UTCinvestigating

   Attualmente stiamo vivendo un problema che riguarda l'autenticazione di alcune transazioni di deposito della carta di credito. Il problema si verifica sul lato del nostro fornitore di servizi di terze parti. Il nostro fornitore sta indagando attivamente l'incidente, mentre il nostro team monitora attentamente la situazione e lavora per ripristinare la piena funzionalità il più rapidamente possibile. Comprendiamo quanto possa essere frustrante e scusarci per qualsiasi inconveniente. Continueremo a condividere aggiornamenti qui come ulteriori informazioni diventano disponibili. Sinceramente, Il team eToro

2. 15 settembre 2026 alle ore 19:00 UTCmonitoring

   Il nostro fornitore ha implementato una correzione, e stiamo monitorando e convalidando la sua efficacia. Continueremo a condividere gli aggiornamenti come ulteriori informazioni diventano disponibili. Sinceramente, Il team eToro

3. 15 settembre 2026 alle ore 19:20 UTCresolved

   Cari clienti eToro e partner, L'incidente è stato risolto. Ci scusiamo per l'inconveniente e apprezziamo la vostra comprensione in questa materia. Sinceramente, Il team eToro

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 7 agosto 2026 alle ore 08:41 UTCinvestigating

   Due to an incident, we are temporarily halting all outbound payments from eToro Money in the EU, UK and Australia. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and will continue to keep you updated on our progress here. Sincerely, The eToro Team

2. 7 agosto 2026 alle ore 14:09 UTCresolved

   The issue affecting outbound payments from eToro Money has now been resolved. All outbound payments are now fully enabled, and clients can complete their transactions as expected. We sincerely apologize for the inconvenience and appreciate your patience while our team worked to resolve the issue. Thank you for your understanding. Sincerely, The eToro Team

1. 7 luglio 2026 alle ore 13:45 UTCinvestigating

   We are currently experiencing an issue affecting credit card deposits. Some users may be unable to enter their credit card details when attempting to make a deposit, as expected. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We understand how frustrating this may be, especially if you're trying to fund your account, and we apologize for any inconvenience this may cause. We'll continue to keep you updated on our progress here. Sincerely, The eToro Team

2. 7 luglio 2026 alle ore 14:13 UTCresolved

   The issue affecting credit card deposits has now been resolved. Customers can now enter their credit card details and complete deposits as expected. We sincerely apologize for the inconvenience and appreciate your patience while our team worked to resolve the issue. Thank you for your understanding. Sincerely, The eToro Team

1. 28 giugno 2026 alle ore 13:20 UTCinvestigating

   We are currently experiencing an issue affecting deposits and withdrawals. Some users may be unable to complete deposits or withdrawals, or may experience delays while these transactions are being processed. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We understand how frustrating this may be, especially if you're waiting to fund your account or withdraw your funds, and we sincerely apologize for the inconvenience. We'll continue to keep you updated on our progress here. Sincerely, The eToro Team

2. 28 giugno 2026 alle ore 13:31 UTCinvestigating

   We are currently experiencing an issue affecting deposits, withdrawals, and the ability to open new positions. Some users may be unable to complete deposits or withdrawals, and opening new positions is currently unavailable for affected users. Closing existing positions continues to function as normal. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We understand how disruptive this may be, and we sincerely apologize for the inconvenience. We'll continue to keep you updated on our progress here. Sincerely, The eToro Team

3. 28 giugno 2026 alle ore 16:08 UTCidentified

   We've identified the cause of the issue affecting deposits, withdrawals, and the ability to open new positions. Our team is now working on implementing a fix and restoring full service as quickly as possible. Closing existing positions continues to function normally. We understand how important these services are, and we sincerely appreciate your patience while we resolve this issue. We'll continue to keep you updated on our progress. Sincerely, The eToro Team

4. 28 giugno 2026 alle ore 17:12 UTCresolved

   We've restored all affected services, and the customer impact has been mitigated. Deposits, withdrawals, and the ability to open new positions are now functioning normally. Our team will continue to closely monitor the platform to ensure everything remains stable. We sincerely apologize for the disruption and thank you for your patience and understanding throughout this incident. Sincerely, The eToro Team

1. 25 giugno 2026 alle ore 14:21 UTCinvestigating

   We are currently experiencing an issue affecting order placement and live price updates across all instrument types. Some users may be unable to place new orders, and instrument prices may not update or display current market values. As a result, opening new positions is currently unavailable for affected users. Existing positions, account balances, and equity remain available. Closing positions remain fully functional. However, some users may need to refresh the platform or restart the app after submitting a close order for the update to be reflected on screen. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We understand how disruptive this may be, and we sincerely apologize for the inconvenience. We'll continue to keep you updated on our progress here. Sincerely, The eToro Team

2. 25 giugno 2026 alle ore 14:28 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 giugno 2026 alle ore 14:36 UTCinvestigating

   To help restore essential trading functionality while we continue working on the ongoing issue, we are activating BackTrader. During this period, access to the eToro platform will be temporarily restricted. Customers will not be able to access the platform. However, existing positions can still be closed through BackTrader order placing. Opening new positions and placing new orders will remain unavailable until the issue is resolved. Our team is actively working to resolve the underlying issue and restore normal platform access as quickly as possible. We understand how important uninterrupted access to the platform is, and we sincerely apologize for the inconvenience. We'll continue to keep you updated on our progress here. Sincerely, The eToro Team

4. 25 giugno 2026 alle ore 14:49 UTCmonitoring

   We have now exited BackTrader mode following the implementation of a resolution for the issue. Access to the eToro platform is being restored, and we are currently verifying that all services are operating normally. We are closely monitoring the platform to ensure the resolution is fully effective and that trading functionality has returned to normal. We appreciate your patience while we worked to resolve this issue and will provide a further update once verification has been completed. Sincerely, The eToro Team

5. 25 giugno 2026 alle ore 15:16 UTCresolved

   Dear Customers, The issue has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

1. 25 giugno 2026 alle ore 08:07 UTCinvestigating

   We are currently experiencing a visual issue affecting the daily change displayed for some instruments. Some users may see an incorrect daily change percentage for certain instruments. As a result, account balances that rely on these displayed daily changes may also appear incorrect. This is a display issue only and does not affect the actual value of positions, account equity, or trading functionality. Trading functionality, including displayed market rates, opening and closing positions, Stop Loss, Take Profit, and all other platform functionality, is operating as expected. Our team is actively investigating the issue and working to resolve it as quickly as possible. We understand how important accurate market data and account information are, and we sincerely apologize for the inconvenience. We'll continue to keep you updated on our progress here. Sincerely, The eToro Team

2. 25 giugno 2026 alle ore 09:05 UTCresolved

   Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

1. 23 giugno 2026 alle ore 09:29 UTCinvestigating

   We are currently experiencing an issue affecting the daily change percentage (%) displayed for some instruments. Some users may see an incorrect daily change percentage for certain instruments. Please note that this issue affects the displayed daily change percentage only. Trading functionality, including displayed rates, opening and closing positions, Stop Loss, Take Profit, and all other platform functionality, is operating as expected. Our team is actively investigating the issue and working to resolve it as quickly as possible. We understand how important accurate market data is and sincerely apologize for the inconvenience. We’ll continue to keep you updated on our progress here. Sincerely, The eToro team

2. 23 giugno 2026 alle ore 12:11 UTCresolved

   Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

1. 19 giugno 2026 alle ore 17:45 UTCinvestigating

   We are currently experiencing an issue affecting some pages on iOS devices. Some users using the iOS app may be unable to load: * The deposit page * The registration page * News pages As a workaround, you can visit www.etoro.com from a desktop browser or mobile browser to access these services. Our team is actively investigating the issue and working to resolve it as quickly as possible. We understand how important this is and sincerely apologize for the inconvenience. We’ll continue to keep you updated on our progress here. Sincerely, The eToro team

2. 20 giugno 2026 alle ore 05:16 UTCresolved

   The issue affecting some pages in the iOS app has been resolved. A hotfix was deployed, and our QA team has verified that it successfully restored functionality for the affected pages, including the Deposit, Registration, and News pages. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Sincerely, The eToro Team

1. 11 giugno 2026 alle ore 17:53 UTCinvestigating

   Dear eToro Customers, We are currently experiencing a technical issue affecting some credit card deposit transactions that require 3D Secure (3DS) authentication. As a result, certain deposits may remain in a pending state longer than expected and may not be reflected in account balances immediately. Our team is actively investigating the issue and working closely with our service providers to restore normal processing as quickly as possible. We understand the inconvenience this may cause and appreciate your patience while we work toward a resolution. We will provide further updates as soon as more information becomes available. Thank you for your understanding. Sincerely, The eToro Team

2. 11 giugno 2026 alle ore 20:59 UTCresolved

   Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter.

1. 11 maggio 2026 alle ore 09:39 UTCinvestigating

   We’re currently aware of an issue when some users may encounter rejected orders or an inability to cancel existing limit/rate orders. Our team is actively investigating the cause and working to restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience. Updates will be provided here as soon as available. Sincerely, The eToro team

2. 11 maggio 2026 alle ore 10:23 UTCmonitoring

   Hello, We have implemented a fix for the issue affecting new limit order cancellations and will continue monitoring the platform over the coming hours to ensure stability. Please note that some existing limit (rate) orders placed during the incident may still be temporarily unavailable for cancellation, and the related funds may remain locked for a short period. The relevant teams are actively working to fully resolve the remaining impact as quickly as possible. We will continue to provide updates accordingly. We apologize for the inconvenience and appreciate your understanding. Sincerely, The eToro Team

3. 11 maggio 2026 alle ore 13:38 UTCresolved

   Dear eToro Customers and Partners, The incident has been resolved. Clients can now fully manage limit (rate) orders placed during the incident, including: - Canceling existing limit orders; - Having limit orders executed normally once the requested market rate is reached. We apologize for the inconvenience and appreciate your understanding. Sincerely, The eToro Team

1. 29 aprile 2026 alle ore 15:24 UTCinvestigating

   We’re currently experiencing an issue where charts are not loading for some instruments on the platform. This may affect users' ability to: - View price movements and historical data - Analyze instruments using chart tools - Access chart views under the “Overview” or “Chart” tabs Our team is working to identify the root cause and restore full chart functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as soon as more information is available. Sincerely, The eToro team

2. 29 aprile 2026 alle ore 16:16 UTCidentified

   We have identified the root cause of the issue affecting charts not loading on the platform. Charts have been restored for some instruments, and the recovery process is ongoing. Our engineering team is actively working to fully resolve the issue. Further updates will be shared as more information becomes available. We apologize for the inconvenience and appreciate your understanding. Sincerely, The eToro Team

3. 29 aprile 2026 alle ore 17:59 UTCresolved

   Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

1. 27 aprile 2026 alle ore 19:36 UTCinvestigating

   We are currently investigating an issue where the Prices are not updated for the instruments. You can manage your open trades at this link: https://offlinemode-new.etoro.com/login Our team is actively investigating and working to restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as they become available. Sincerely, The eToro team

2. 27 aprile 2026 alle ore 20:31 UTCresolved

   Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

1. 30 marzo 2026 alle ore 10:41 UTCinvestigating

   We are currently investigating an issue where the markets may be displayed as closed. As the markets are closed trades cannot be placed in instruments. You can manage your open trades at this link: https://offlinemode-new.etoro.com/login Our team is actively investigating and working to restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as they become available. Sincerely, The eToro team

2. 30 marzo 2026 alle ore 11:21 UTCresolved

   Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

1. 17 marzo 2026 alle ore 11:14 UTCinvestigating

   We’re currently experiencing an issue that is preventing some users from logging in to their accounts. This may include: - Errors when attempting to log in - Login page not loading - Being logged out unexpectedly Our team is urgently investigating and working to restore full access as quickly as possible. You can manage your open trades at this link: https://offlinemode-new.etoro.com/login We sincerely apologize for the inconvenience and appreciate your patience. We will continue to share updates here as soon as we have more information. Sincerely, The eToro team

2. 17 marzo 2026 alle ore 13:24 UTCresolved

   Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

1. 15 marzo 2026 alle ore 14:27 UTCinvestigating

   We are currently investigating an issue where crypto markets may be displayed as closed. As the markets are closed trades cannot be placed in these instruments. You can manage your open trades at this link: https://offlinemode-new.etoro.com/login Our team is actively investigating and working to restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as they become available. Sincerely, The eToro team

2. 15 marzo 2026 alle ore 14:36 UTCresolved

   Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

1. 22 febbraio 2026 alle ore 19:48 UTCinvestigating

   We are currently investigating an issue where some users may be unable to see individual stocks in their Watchlist. Trading functionality is not impacted. Our team is actively investigating and working to restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as they become available. Sincerely, The eToro team

2. 23 febbraio 2026 alle ore 06:42 UTCinvestigating

   Hello, We are currently investigating an issue where individual stocks are not appearing in the Watchlist for some users. Our team is actively working to determine the root cause and restore full functionality. We apologize for the inconvenience and appreciate your patience. Further updates will be shared here as they become available. Sincerely, The eToro Team

3. 23 febbraio 2026 alle ore 14:52 UTCinvestigating

   Hello, We are aware of an issue affecting some users where individual stocks may not appear in the Watchlist. Trading capabilities are not impacted. Our teams are continuing to investigate and are working to resolve the issue as soon as possible. We apologize for the inconvenience and will provide further updates as more information becomes available. Sincerely, The eToro Team

4. 24 febbraio 2026 alle ore 06:29 UTCresolved

   Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

1. 22 febbraio 2026 alle ore 12:17 UTCinvestigating

   We are currently investigating an issue where some users may be unable to see individual stocks in their Watchlist. Trading functionality is not impacted. Our team is actively investigating and working to restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as they become available. Sincerely, The eToro team

2. 22 febbraio 2026 alle ore 15:06 UTCresolved

   Dear eToro Customers, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team