Cronologia delle interruzioni di Faria Education Group

We are currently experiencing an issue affecting outbound email delivery from ManageBac and OpenApply. As a result, automated emails and notifications may not be sent at this time. Your data and accounts remain fully secure. Our team is actively working on a resolution. We apologize for the inconvenience and appreciate your patience. For any additional questions, please contact our support team at [email protected] or [email protected].

On June 8, we automatically detected an anomaly in an isolated service used for sending emails. As a precautionary measure, our regular email services have been temporarily suspended. We have confirmed that customer accounts have not been affected in any other way. Our number one priority right now is safely restoring full email access, and we have reallocated our resources to achieve this as quickly as possible. While your data and accounts remain secure, we ask for your patience as we rebuild and re-establish our email notification services for ManageBac and OpenApply. We believe that protecting the community requires both clarity and courage. For us, that means keeping you informed when an issue occurs and taking immediate action to fix it. We will continue to closely monitor the situation, and keep our schools informed with relevant updates. We appreciate your patience as we restore normal email functionality, and we value your continued trust in us.

We are continuing to work on a fix for this issue.

We are pleased to confirm that full email functionality has been restored for ManageBac and OpenApply. All notifications are now being delivered normally. Please note that as our email queue clears, you may experience some short delays in receiving notifications over the next few hours. No emails have been lost, and everything will be delivered, it may simply take a little longer than usual as the backlog is processed. We recognise that the disruption to email notifications will have caused inconvenience, and we are grateful for the patience and understanding shown by our schools throughout. Keeping your community informed and your data secure will always be our first priority. We will continue to monitor the situation closely. If you have any questions or concerns, please do not hesitate to contact our support teams at [email protected] and [email protected].

We are currently experiencing intermittent access issues in some regions due to a Cloudflare service disruption. Our team is monitoring the situation. We will provide further updates as they become available. Apologies for the inconvenience.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

(UTC+0) 7:47 we notice some slowness and are investigating

(UTC+0) 8:30 system back to normal

6:45 (UTC+0) : we notice some slowness in OA. Part of the app reporting timeout. 8:45 (UTC+0) : we put some limit on part of the functions. 10:00 (UTC+0) : the functionality is mostly back. 11:15 (UTC+0) : OA is back to normal

9:00 - system load increased and performance was decreasing. 9:15 - system back to normal.

6:40: our monitoring system start notice some slow performance. 8:30: the response time is improving but still slow. 9:45: response time is back to normal.

7:00: our monitoring system start notice some slow performance. Engineering team starting to improve the system. 9:00: the response time is improving but still slow. 11:00: response time is back to normal.

OpenApply is performing the unscheduled maintenance at the moment, sorry for the inconvenience.

This incident has been resolved.

ManageBac is performing the unscheduled maintenance at the moment, sorry for the inconveniences.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

CloudFlare has global issues which affect many customers including us

Cloudflare has global issues which affect many customers including us. The issue has been identified and a fix is being implemented.

This incident has been resolved.

Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets.

This incident has been resolved.

The OpenApply China stack experienced a temporary performance issue related to API endpoints between 00:33 and 00:55 UTC, which also impacted the OpenApply service. This issue was resolved via hot-fix. Sincere apologies for any inconvenience caused.

ManageBac was experiencing slow load times between 13:30 and 14:10 UTC. The issue has been resolved and performance has been restored.

ManageBac was unreachable between 12:06 and 12:39 UTC due to an unplanned service outage.

The issue has been identified and we are working to resolve it shortly.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Apologies for the extended outage. Our hosting provider is investigating with urgency and we will update as soon as we know more.

We have identified the cause of the outage and working with urgency to resolve the problem.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We were facing system outage for approximately 9 min (2:11pm-2:20pm UTC). We have identified the issue and have stabilized service. We are monitoring for other anomalous activity.

We are currently investigating this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are investigating intermittent downtime related to a gem update.

ManageBac is up and running again. Thank you for your patience as we resolved the issues on our end!