Cronologia delle interruzioni di Floify

1. 13 luglio 2026 alle ore 17:27 UTCinvestigating

   Stiamo attualmente indagando su un problema con la consegna di divulgazione per i pacchetti dopo il rilascio dell'aggiornamento Encompass 26.2. Forniremo un aggiornamento non appena saranno disponibili ulteriori informazioni.

2. 13 luglio 2026 alle ore 21:19 UTCidentified

   Il problema è stato identificato e il nostro team sta lavorando per rilasciare una risoluzione al più presto possibile. Un altro aggiornamento verrà fornito quando la correzione è stata programmata per la distribuzione.

3. 14 luglio 2026 alle ore 00:29 UTCmonitoring

   Una soluzione è stata implementata. Il nostro team sta ora risolvendo casi eccezionali del problema. Andando avanti, le rivelazioni dovrebbero passare attraverso come normale. Continueremo a monitorare la stabilità e forniremo un aggiornamento domani.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 luglio 2026 alle ore 16:02 UTCmonitoring

   I messaggi SMS inviati da Floify possono essere ritardati. Il nostro provider SMS, Twilio, sta attualmente segnalando ritardi di rete con T-Mobile, che può influenzare le comunicazioni SMS in uscita dal nostro sistema, tra cui la funzione Multi-Factor Authentication (MFA). Mentre monitoriamo questo problema, se avete difficoltà a registrarsi a causa del vostro metodo MFA impostato su T-Mobile, è possibile raggiungere il vostro team di amministrazione o il nostro team di supporto per il ripristino del vostro metodo. Si consiglia di aggiungere e-mail come metodo in aggiunta a SMS, insieme con l'utilizzo dei codici di backup forniti quando la funzione è inizialmente impostata. Noi forniremo l'aggiornamento come diventa disponibile a noi qui.

2. 13 luglio 2026 alle ore 21:05 UTCresolved

   Una risoluzione è stata fornita e i nostri partner di Twilio stanno segnalando un ritorno alla consegna prevista per T-Mobile. Si prega di sentirsi liberi di raggiungere se avete bisogno di assistenza.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 giugno 2026 alle ore 20:39 UTCresolved

   C'è stato un problema con la funzione di caricamento del documento completato che ha impedito ai documenti completati di essere salvati correttamente ai prestiti. Abbiamo rilasciato una soluzione che risolve il problema questo pomeriggio. Eventuali upload di documenti che sono stati tentati durante l'incidente possono essere eliminati e ricaricati per garantire che vengano memorizzati correttamente. Contattaci a support@floify.com se hai domande.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 giugno 2026 alle ore 19:03 UTCidentified

   Stiamo lavorando attivamente per risolvere i problemi di latenza all'interno delle applicazioni di prospettiva. Le applicazioni dovrebbero essere ancora accessibili, anche se si possono sperimentare ritardi nel caricamento. Gli utenti possono continuare a lavorare all'interno delle applicazioni una volta caricate.

2. 1 giugno 2026 alle ore 20:41 UTCmonitoring

   Una soluzione per questo problema è stata implementata e stiamo monitorando il sistema.

3. 1 giugno 2026 alle ore 21:43 UTCresolved

   Questo incidente è ben risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 aprile 2026 alle ore 17:33 UTCinvestigating

   Stiamo indagando i rapporti di mutuatari e account di realtor che hanno difficoltà a cambiare o resettare le password.

2. 14 aprile 2026 alle ore 19:54 UTCresolved

   Abbiamo implementato una correzione e gli utenti dovrebbero essere in grado di modificare la loro password come necessario in avanti.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 9 marzo 2026 alle ore 22:52 UTCinvestigating

   Our Byte system tasks are running slower than normal and we are investigating the root cause. Loan creation and other tasks are still processing, and should run without intervention. Our team is looking for resolution to these delays actively.

2. 10 marzo 2026 alle ore 17:32 UTCinvestigating

   We are seeing some improvement, but are still investigating the root and the persistence of delays. We will post another update later today as more information becomes available.

3. 10 marzo 2026 alle ore 17:34 UTCinvestigating

   We are continuing to investigate this issue.

4. 11 marzo 2026 alle ore 15:18 UTCresolved

   We have seen the system operating correctly after implementing a fix. This has been resolved.

1. 2 marzo 2026 alle ore 23:10 UTCinvestigating

   We are investigating an issue with delivery of Recent Borrower Upload Notifications not being sent correctly.

2. 3 marzo 2026 alle ore 00:32 UTCresolved

   We have implemented a fix, and email should begin sending again. We are seeing this working now, and we will monitor the fix to ensure stability with this feature.

1. 25 febbraio 2026 alle ore 20:03 UTCinvestigating

   We are receiving reports that emails are having delay and delivery issue when coming out from our servers. We are reviewing for a cause and solution actively.

2. 25 febbraio 2026 alle ore 20:36 UTCidentified

   The issue has been identified as a delivery issue to Microsoft domains. This appears to be a broad spread issue with Microsoft's servers, although we are working with our mail delivery vendor to identify any options for recourse that we can take. While we await resolution from Microsoft, we recommend monitoring communications with users.

3. 26 febbraio 2026 alle ore 00:00 UTCidentified

   We are continuing to monitor this situation and will provide an update tomorrow or as one becomes available. If you need any support or information, please reach out to us at support@floify.com.

4. 26 febbraio 2026 alle ore 18:05 UTCmonitoring

   We are seeing delivery to Microsoft email addresses return to normal. We will continue to monitor.

5. 27 febbraio 2026 alle ore 16:25 UTCresolved

   We have seen this remain stable after a fix appears to have been made by Microsoft yesterday.

1. 22 gennaio 2026 alle ore 22:01 UTCmonitoring

   We have received reports of outages across the Microsoft platform. While our system remains stable, systems connected through Microsoft may experience issue, including email delivery of notifications and MFA codes. If you have any issue accessing the system, reach out to us at support@floify.com. We will provide an update as we find more information about the Microsoft outage.

2. 22 gennaio 2026 alle ore 22:59 UTCmonitoring

   We are continuing to monitor this. The impact has remained minimal to our system, but will continue monitoring until we see the all clear from Microsoft.

3. 23 gennaio 2026 alle ore 15:58 UTCresolved

   Microsoft has reported that their systems have returned to normal function. Email delivery and other functionality should now work as expected. Please reach out if you need any support.

1. 20 gennaio 2026 alle ore 18:07 UTCmonitoring

   Encompass/ICE has reported system latency. This may have an impact on connected systems, including disclosures delivery and processes. We are monitoring the situation with them. If impacted, you can follow along on their status page as well: https://emstatuscenter.elliemae.com/ After the issue is resolved, our team can help restarting any failed tasks.

2. 20 gennaio 2026 alle ore 19:38 UTCmonitoring

   Encompass has reported a restoration of functionality. We will restart any failed tasks and monitor for full resolution.

3. 20 gennaio 2026 alle ore 22:28 UTCresolved

   This issue has been resolved. Please reach out to support@floify.com if you need any assistance.

1. 9 gennaio 2026 alle ore 17:30 UTCinvestigating

   We are currently investigating an app outage preventing users from accessing our systems. We will update this page with more information as it becomes available.

2. 9 gennaio 2026 alle ore 17:52 UTCmonitoring

   We have identified the root of the issue and implemented a fix. The system should be accessible soon as it the implemented fix finalizes. We will post a final update once we have seen it fully cleared.

3. 9 gennaio 2026 alle ore 18:02 UTCresolved

   We are seeing that this issue is fully resolved. If you are still experiencing issue, clearing your browser's cache and browsing data will resolve any issue. At that, after performing that step, please let us know if you have any further issues by reaching out to us at support@floify.com.

1. 18 dicembre 2025 alle ore 20:57 UTCinvestigating

   We are reviewing reports of duplicate notifications being sent out for milestones checked off from the LOS. We will post an update as we identify the root of the issue.

2. 18 dicembre 2025 alle ore 21:16 UTCidentified

   We have identified the issue is restricted to milestone updates that are also sending out a text message update. We will be rolling out a hotfix shortly to resolve this issue.

3. 18 dicembre 2025 alle ore 23:08 UTCresolved

   We have rolled out a fix for this issue and are seeing milestone communications send out as expected.

1. 11 dicembre 2025 alle ore 16:45 UTCinvestigating

   We are currently investigating reports of issues connecting to Encompass with the integration between our system and theirs. Document uploads, file creation, and disclosures delivery may be impacted. As we have more information, we will provide an update here.

2. 11 dicembre 2025 alle ore 17:28 UTCmonitoring

   A fix has been implemented and we are seeing system tasks catch back up with the sync. We will continue to monitor the integration to ensure there are no outstanding issues.

3. 11 dicembre 2025 alle ore 18:00 UTCresolved

   This incident is resolved. We have seen all tasks catch back up and functionality has been restored.

1. 1 dicembre 2025 alle ore 17:53 UTCidentified

   Our SMS provider, Twilio, has reported delays for SMS messaging, which may impact outbound messaging from our system, including Multi-Factor Authentication (MFA). We are working with our partners to monitor the resolution of the issue and will post updates. In the meantime, if you need help accessing your account, please follow the standard MFA process. We recommend setting your MFA method to have both email and SMS options to ensure access.

2. 1 dicembre 2025 alle ore 21:59 UTCmonitoring

   We are seeing improvement to delivery from most networks. There are still some reports of delay, but have received notice from Twilio of improvements to performance. If you are trying to receive the MFA text message, please give the network a few minutes if you have not received it.

3. 2 dicembre 2025 alle ore 15:58 UTCresolved

   This issue has been resolved and we have seen service restored in full.

1. 20 ottobre 2025 alle ore 14:40 UTCinvestigating

   We are currently experiencing intermittent service interruptions affecting some users, which are due to an ongoing AWS outage impacting multiple services. You can learn more about the outage here: https://health.aws.amazon.com/health/status Our Engineering and Operations teams are actively monitoring the situation and will continue to assess impact to Floify systems. We will provide updates here as we learn more from AWS and our internal assessments. Thank you for your patience.

2. 20 ottobre 2025 alle ore 21:36 UTCmonitoring

   Update - Our systems are now fully operational, and any prior service interruptions due to the AWS outage have been resolved on our end. AWS has confirmed they are in the final stages of restoring full global functionality, which is expected within the next two hours. We are actively monitoring our infrastructure and will continue to post updates if anything changes. Thank you for your patience and understanding.

3. 20 ottobre 2025 alle ore 23:05 UTCresolved

   Amazon is reporting that the issue has now been resolved: https://health.aws.amazon.com/health/status The Floify app is working as expected.

1. 29 settembre 2025 alle ore 16:26 UTCmonitoring

   We are currently experiencing a partial outage with our SMS provider, Twilio, which is impacting text message delivery across certain mobile networks, including T-Mobile. Some text messages (including notifications and access codes) may fail to send or be delayed. Our team is actively monitoring Twilio’s status and will provide updates as more information becomes available. If you are having issues receiving the code for Multi-Factor Authentication (MFA), you may need to wait longer than normal. If the code does not deliver, request an MFA reset through your standard channel. Thank you for your patience while we work with Twilio to resolve this issue.

2. 29 settembre 2025 alle ore 18:13 UTCmonitoring

   We received report that this is potentially resolved, but that Twilio is monitoring for recurrence of issue.

3. 29 settembre 2025 alle ore 21:06 UTCresolved

   This issue is resolved

1. 1 luglio 2025 alle ore 23:31 UTCidentified

   We have identified an issue of degraded performance with some Encompass Adaptors and are working to get them back up and running

2. 1 luglio 2025 alle ore 23:58 UTCresolved

   We have implemented a fix and the encompass integration has resumed full working order. Disclosures documents are resuming their workflows and stalled tasks are picking up automatically. This issue has been resolved.

1. 24 giugno 2025 alle ore 14:31 UTCinvestigating

   We are investigating reports of connectivity issues with the Encompass LOS integration.

2. 24 giugno 2025 alle ore 14:44 UTCidentified

   We will be taking the application offline temporarily to resolve this issue.

3. 24 giugno 2025 alle ore 15:04 UTCmonitoring

   A fix has been implemented and tasks are automatically being restarted, and the Encompass integration is now restored. We have a backlog of tasks that are rerunning, and the any loan files, document pushes, and other Encompass-related tasks are running currently to push over to the LOS. We are monitoring the system and the backlogged tasks in the queue.

4. 24 giugno 2025 alle ore 16:48 UTCresolved

   This issue has been resolved.

1. 12 giugno 2025 alle ore 19:37 UTCinvestigating

   We are receiving reports that various systems, including GCP and AWS, are experiencing outages, resulting in some services within Floify being impacted. We are reviewing these reports actively to identify resolution steps to restore full functionality. Encompass has also reported service issues, which could impact integrations to that system directly. For more information, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

2. 12 giugno 2025 alle ore 20:01 UTCmonitoring

   Google has reported that they have applied fixes to some systems, but that there is no current ETA for full resolution. We are actively monitoring our systems for restoration of service for impacted components, integrations, and tools. As more information becomes available, we will provide update on the situation. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage.

3. 12 giugno 2025 alle ore 23:02 UTCmonitoring

   We are still seeing certain external services issues persisting, including some functionality with the integration of the Encompass LOS. Once those external services have functionality restored, the system should return to normal operation. We will provide further update of resolution in the morning if no updated become available before then. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage. For more information specific to Encompass, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

4. 13 giugno 2025 alle ore 15:48 UTCmonitoring

   We are seeing some services restored as our external partners experiencing issue restore functionality. We are currently reviewing our LOS integration connections to ensure they are up and running and are working on repushing tasks to create and connect to loans as we validate services are restored.

5. 13 giugno 2025 alle ore 22:03 UTCresolved

   This issue has been resolved. The outages from GCP and Encompass have been resolved, and we have performed fixes to impacted loans and applications. If you submitted a ticket, we will follow up shortly on that as well.

1. 8 maggio 2025 alle ore 14:58 UTCidentified

   We have found an issue causing encompass disclosures and other eSign packages to appear as blank in the system. We are in the process of rolling back a system update made overnight to resolve this issue.

2. 8 maggio 2025 alle ore 15:17 UTCmonitoring

   We have implemented the fix to this issue and are seeing eSign functionality return to normal. We are monitoring the system to ensure everything is working as expected.

3. 8 maggio 2025 alle ore 15:55 UTCresolved

   This incident has been resolved.