Cronologia delle interruzioni di Flowroute

1. 3 ottobre 2026 alle ore 00:23 UTCidentified

   Abbiamo identificato un problema che riguarda il sistema di fatturazione. Di conseguenza, alcune transazioni di fatturazione da settembre non possono essere pienamente riflesse con tutte le imposte applicabili, e l'ultima dichiarazione di fatturazione è temporaneamente non disponibile. Il nostro team di ingegneria sta lavorando attivamente per risolvere il problema e ripristinare i servizi interessati. Seguiranno gli aggiornamenti.

2. 5 ottobre 2026 alle ore 20:25 UTCresolved

   L'incidente è stato risolto, le dichiarazioni di settembre sono ora disponibili nel portale Manage.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 luglio 2026 alle ore 14:22 UTCinvestigating

   Stiamo attualmente indagando i rapporti di fallimenti sulle chiamate gratuite a pedaggio in entrata.

2. 27 luglio 2026 alle ore 14:40 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

3. 27 luglio 2026 alle ore 14:42 UTCmonitoring

   Una correzione è stata implementata e il nostro primo test dimostra che è fisso. Stiamo continuando a monitorare i risultati.

4. 27 luglio 2026 alle ore 15:51 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 maggio 2026 alle ore 15:45 UTCinvestigating

   We are investigating reports of intermittent inbound call failures to Toll Free numbers.

2. 14 maggio 2026 alle ore 15:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 maggio 2026 alle ore 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 maggio 2026 alle ore 16:55 UTCresolved

   This incident has been resolved.

1. 3 marzo 2026 alle ore 15:15 UTCinvestigating

   We are currently investigating intermittent outbound one way audio.

2. 3 marzo 2026 alle ore 15:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 marzo 2026 alle ore 17:20 UTCresolved

   This issue has been fully resolved

1. 11 febbraio 2026 alle ore 19:53 UTCinvestigating

   We are currently investigating delays with our CDR exports in both the Manage portal and CDR export APIs.

2. 13 febbraio 2026 alle ore 20:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 febbraio 2026 alle ore 19:00 UTCinvestigating

   We are currently investigating new delays with our CDR exports.

4. 19 febbraio 2026 alle ore 17:23 UTCresolved

   This incident has been resolved.

1. 23 luglio 2025 alle ore 16:27 UTCidentified

   The Manage Portal is currently inaccessible. Our Dev team is aware and working to implement a fix. Call traffic across the network is working as normal.

2. 23 luglio 2025 alle ore 18:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 luglio 2025 alle ore 20:16 UTCresolved

   This incident has been resolved.

1. 1 luglio 2025 alle ore 15:37 UTCidentified

   3CX customers are experiencing issues with some outbound calls due to Private IP addresses in the SIP headers. Some outbound carriers are no longer accepting traffic from Private IP addresses. 3CX has pushed an update for v20 update 6 that allows customers to update to a new 3CX Flowroute template and adjust the Via Header IP address to the Public IP address. This can be done by selecting the new template and navigating to the “Voice and Chat” tab, enabling the “Public IP in VIA Header” setting, entering your public IP address.

2. 1 luglio 2025 alle ore 18:41 UTCresolved

   This incident has been resolved.

1. 23 giugno 2025 alle ore 18:37 UTCidentified

   One of Flowroutes Partner Carriers is having issues with outbound calling. This may affect outbound calling intermittently to certain domestic destinations. We will update as we receive updates.

2. 23 giugno 2025 alle ore 19:17 UTCidentified

   Our Partner Carrier reports they have identified the issues and are putting a fix in place.

3. 23 giugno 2025 alle ore 21:13 UTCidentified

   Our partner carrier reports they are continuing to work on a fix for this issue.

4. 23 giugno 2025 alle ore 22:17 UTCmonitoring

   Our Partner has implemented a fix and the network is being monitored.

5. 23 giugno 2025 alle ore 23:58 UTCresolved

   This incident has been resolved.

1. 25 febbraio 2025 alle ore 18:42 UTCinvestigating

   We are looking into reports of inbound SMS/MMS that are being rejected when handed off to 3CX webhooks.

2. 25 febbraio 2025 alle ore 19:54 UTCinvestigating

   We have reached out to the 3CX Team for investigation and will update this event as new information becomes available. At this time only 3CX webhooks are experiencing failures.

3. 26 febbraio 2025 alle ore 15:56 UTCinvestigating

   We are still actively working on the issues with failed SMS/MMS handoffs to 3CX Webhooks. Our in-house development team has been notified and is currently investigating the matter further. Additionally, we have provided updates to 3CX, as other customers not using 3CX PBX systems are not experiencing any issues with SMS/MMS handoffs. At this time, it appears the issue is only affecting 3CX PBX systems. We will provide an update as soon as we have more information.

4. 26 febbraio 2025 alle ore 18:43 UTCmonitoring

   We are receiving reports of completing messages through 3CX. We are continuing to work with them to ensure the issue is resolved.

5. 27 febbraio 2025 alle ore 16:12 UTCresolved

   This incident has been resolved.

1. 15 febbraio 2025 alle ore 00:44 UTCinvestigating

   Peering networks connecting traffic to local Canadian services have reported an outage with their network. They are aware of the issue and have deployed resources to investigate.

2. 15 febbraio 2025 alle ore 01:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 febbraio 2025 alle ore 03:43 UTCresolved

   This incident has been resolved.

1. 15 gennaio 2025 alle ore 16:11 UTCinvestigating

   We are actively collaborating with our peer networks to resolve the intermittent inbound call failures impacting AT&T customers, particularly in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to this region. We will continue to monitor the situation closely and provide updates as new information becomes available.

2. 15 gennaio 2025 alle ore 19:32 UTCinvestigating

   We are continuing to work with our peer networks to address this issue.

3. 15 gennaio 2025 alle ore 19:49 UTCidentified

   Our peer networks have identified the issue and are working on a fix.

4. 15 gennaio 2025 alle ore 21:04 UTCmonitoring

   A fix has been implemented by the upstream carrier, and we are currently monitoring the results.

5. 15 gennaio 2025 alle ore 22:22 UTCresolved

   This incident has been resolved.

1. 14 gennaio 2025 alle ore 15:01 UTCinvestigating

   We are actively working with our peer networks to address the intermittent inbound call failures affecting AT&T customers, specifically in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to that region. We will continue to monitor the situation and provide updates as we receive them.

2. 14 gennaio 2025 alle ore 16:00 UTCinvestigating

   We are continuing to work with our peer networks to address this issue.

3. 14 gennaio 2025 alle ore 17:04 UTCidentified

   Our peer networks have identified the issue and are working on a fix.

4. 14 gennaio 2025 alle ore 18:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 14 gennaio 2025 alle ore 19:48 UTCresolved

   This incident has been resolved.

1. 27 settembre 2024 alle ore 17:14 UTCinvestigating

   We are investigating intermittent inbound call failures in the Dallas TX LATA 552.

2. 27 settembre 2024 alle ore 19:20 UTCinvestigating

   We are continuing to work with our peer networks to investigate this issue.

3. 27 settembre 2024 alle ore 19:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 settembre 2024 alle ore 21:52 UTCresolved

   This incident has been resolved.

1. 10 settembre 2024 alle ore 21:32 UTCinvestigating

   We are currently investigating an issue with the Flowroute Manage Portal providing 500 errors.

2. 10 settembre 2024 alle ore 21:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 settembre 2024 alle ore 23:13 UTCresolved

   This incident has been resolved.

1. 18 luglio 2024 alle ore 17:01 UTCinvestigating

   We are currently investigating an issue with receiving email to [email protected].

2. 18 luglio 2024 alle ore 17:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 luglio 2024 alle ore 19:28 UTCresolved

   This incident has been resolved.

1. 27 giugno 2024 alle ore 19:39 UTCinvestigating

   We are working with internal teams to identify an issue with the Flowroute support number 18553569768 that is providing a busy signal on inbound calls.

2. 27 giugno 2024 alle ore 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 giugno 2024 alle ore 00:44 UTCresolved

   This incident has been resolved.

1. 17 gennaio 2024 alle ore 21:31 UTCinvestigating

   Emergency Service Partners are currently investigating an issue that is preventing E911 profile requests from provisioning/updating. This does NOT impact 911 call routing.

2. 17 gennaio 2024 alle ore 22:42 UTCresolved

   This incident has been resolved.

1. 9 gennaio 2024 alle ore 22:12 UTCinvestigating

   We are currently investigating an issue with our ticketing system and are unable to send outbound email.

2. 10 gennaio 2024 alle ore 00:14 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 gennaio 2024 alle ore 03:00 UTCmonitoring

   Email sending from our ticketing system has been restored. We will continue to monitor the situation.

4. 11 gennaio 2024 alle ore 13:42 UTCresolved

   This incident has been resolved.

1. 11 dicembre 2023 alle ore 21:53 UTCidentified

   We have been made aware of inbound calls failing to reach our network from AT&T due to a fiber cut in the Florida area. We are receiving updates from peering networks that are monitoring the situation and will provide an update here once we see movement on the matter.

2. 12 dicembre 2023 alle ore 17:34 UTCresolved

   This incident has been resolved.

1. 8 novembre 2023 alle ore 16:56 UTCinvestigating

   We are reviewing the incident from yesterday where multiple Auto-Replenishments had been triggered and are working to understand the full scope of the event. We will provide further updates as we collect more information.

2. 8 novembre 2023 alle ore 23:00 UTCidentified

   Our team is still investigating the full scope of this event. We expect to be reverting associated auto-replenishment charges that were triggered within the next 48 hours. Those reverted charges may take several business days for the reversal of those transactions to be visible on credit card reports. We thank you for your patience with this as we look to correct the issue that was experienced.

3. 9 novembre 2023 alle ore 18:18 UTCresolved

   Our team has reinstated Auto-Replenishments and reverted the erroneous charges for applicable accounts. This incident did NOT affect all accounts. Email notifications have been sent to those accounts that will be receiving refunds. Please allow 5-7 business days for those transactions to be reflected on bank statements.