Cronologia delle interruzioni di Form3

1. 20 ottobre 2026 alle ore 10:48 UTCmonitoring

   Dal 06:01 UTC, Form3 ha avuto un impatto al servizio immediato del Regno Unito. Abbiamo esaminato il problema e possiamo confermare un breve picco nei tempi di elaborazione tra 06:01 - 06:07 UTC. Ciò è dovuto a un incidente del fornitore di cloud, per il quale stiamo monitorando per garantire che non ci sia ulteriore impatto. Ulteriori dettagli saranno forniti nel postmortem a tempo debito.

2. 20 ottobre 2026 alle ore 13:13 UTCmonitoring

   Mentre il Cloud Provider ha implementato azioni di recupero, abbiamo osservato un altro breve aumento dei tempi di elaborazione per Form3 – UK Instant e un breve picco nei timeout di ammissione per Form3 – SEPA Instant. Form3 continua a monitorare la situazione mentre il Cloud Provider lavora su una soluzione permanente.

3. 20 ottobre 2026 alle ore 14:54 UTCresolved

   Il Cloud Providers Incident è stato risolto a partire dalle 13:00 UTC Abbiamo confermato, dopo un periodo di monitoraggio, che il servizio è tornato al normale trattamento e non è stato osservato alcun ulteriore degrado. Ulteriori dettagli saranno forniti nel postmortem a tempo debito.

4. 21 ottobre 2026 alle ore 14:20 UTCpostmortem

   Martedì 20 ottobre, Form3 ha sperimentato due brevi periodi di ritardo di elaborazione che interessano il Form3 UK Instant e Form3 SEPA servizi istantanei: * 06:01–06:07 UTC * 12:57–12:59 UTC I ritardi sono stati causati da un incidente che riguarda uno dei nostri fornitori di cloud di terze parti. Il fornitore ha risolto il problema dell'infrastruttura sottostante a 15:41 UTC. Dopo il recupero e il monitoraggio continuo, il nostro team di risposta incidente ha confermato che i servizi erano tornati alla normalità e che non vi era alcun impatto costante del cliente.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 6 ottobre 2026 alle ore 20:12 UTCresolved

   Tra le 18:22-18:30 UTC e le 18:33-18:43 UTC, Form3 ha sperimentato un degrado di servizio che interessa più servizi. Durante questo periodo, alcuni clienti potrebbero aver sperimentato una maggiore latenza attraverso i servizi colpiti. Il problema è stato risolto, e dopo un periodo di monitoraggio abbiamo confermato che non vi è alcun impatto in corso. Stiamo conducendo una revisione completa dell'incidente e condividere ulteriori dettagli in corso.

2. 8 ottobre 2026 alle ore 07:06 UTCpostmortem

   Martedì 6 ottobre, Form3 ha osservato il degrado a più servizi tra 18:22-18:30 UTC & 18:33-18:43 UTC. Il problema è stato risolto dal nostro terzo fornitore di partito, e dopo un periodo di monitoraggio, il nostro team di risposta incidente ha confermato che non vi è alcun impatto in corso. Ulteriori dettagli saranno forniti nel postmortem a tempo debito.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 30 settembre 2026 alle ore 10:07 UTCinvestigating

   Form3 è consapevole del degrado delle prestazioni al servizio Form3 - SEPA Instant. Il fornitore di sistemi ha confermato che il problema ha origine da un partecipante a monte. Continuiamo a lavorare con il fornitore di sistemi e forniremo un ulteriore aggiornamento quando disponibile.

2. 30 settembre 2026 alle ore 10:23 UTCresolved

   A seguito di un periodo di monitoraggio, possiamo confermare che il servizio è tornato alla normale elaborazione e non è stato osservato alcun ulteriore degrado. Ulteriori dettagli saranno forniti nel postmortem a tempo debito.

3. 30 settembre 2026 alle ore 10:24 UTCpostmortem

   Mercoledì 30 settembre, Form3 ha sperimentato il degrado al servizio Form3 - SEPA Instant, con l'elaborazione di pagamento in uscita ha avuto un impatto tra 09:04 - 09:55 UTC. La compensazione EBA ha confermato che il problema ha avuto origine da un partecipante a monte. Dopo un periodo di monitoraggio, il Form3 ha confermato che i pagamenti vengono elaborati come previsto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 settembre 2026 alle ore 06:55 UTCresolved

   Tra le 06:34: 06:40 UTC Form3 ha osservato il degrado delle prestazioni al servizio FPS Instant. Abbiamo confermato, dopo un periodo di monitoraggio, che il servizio è tornato al normale trattamento e non è stato osservato alcun ulteriore degrado.

2. 28 settembre 2026 alle ore 08:27 UTCpostmortem

   Domenica 27 settembre, Form3 ha sperimentato il degrado al Form3 - UK Instant service. Form3 ha identificato un problema che ha portato a un trattamento di pagamento ritardato tra 06:34 - 06:40 UTC. Dopo un periodo di monitoraggio, è stato confermato che i pagamenti sono stati elaborati come previsto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 settembre 2026 alle ore 13:05 UTCinvestigating

   Form3 sta indagando su un degrado delle prestazioni al servizio Form3 - SEPA Instant. Le indagini sono in corso e verrà fornito un aggiornamento non appena saranno disponibili ulteriori informazioni.

2. 1 settembre 2026 alle ore 13:21 UTCinvestigating

   Il fornitore di sistemi ha confermato che il problema ha origine da un partecipante a monte. Continuiamo a lavorare con il fornitore di sistemi e forniremo un ulteriore aggiornamento quando disponibile.

3. 1 settembre 2026 alle ore 13:21 UTCresolved

   A seguito di un periodo di monitoraggio, possiamo confermare che il servizio è tornato alla normale elaborazione e non è stato osservato alcun ulteriore degrado. Ulteriori dettagli saranno forniti nel postmortem a tempo debito.

4. 1 settembre 2026 alle ore 13:27 UTCpostmortem

   Martedì 1 settembre, Form3 ha sperimentato il degrado al Form3 - SEPA Servizio istantaneo, con l'elaborazione dei pagamenti ha avuto un impatto tra 12:22 - 13:11 UTC. La compensazione EBA ha confermato che il problema ha avuto origine da un partecipante a monte. Dopo un periodo di monitoraggio, Form3 ha confermato che i pagamenti sono stati elaborati come previsto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 12 agosto 2026 alle ore 17:11 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant Service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 12 agosto 2026 alle ore 17:24 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 12 agosto 2026 alle ore 18:20 UTCresolved

   The Scheme Provider has confirmed the issue has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 13 agosto 2026 alle ore 10:41 UTCpostmortem

   On Wednesday 12th, August, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 17:23 - 18:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 8 luglio 2026 alle ore 23:53 UTCresolved

   Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.

2. 9 luglio 2026 alle ore 10:34 UTCpostmortem

   On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 29 giugno 2026 alle ore 11:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 29 giugno 2026 alle ore 11:34 UTCmonitoring

   A fix has been implemented by our third party provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 29 giugno 2026 alle ore 12:43 UTCresolved

   The issue affecting the Form3 - Metrics Service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 30 giugno 2026 alle ore 10:52 UTCpostmortem

   On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 19 maggio 2026 alle ore 11:57 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

2. 19 maggio 2026 alle ore 12:14 UTCmonitoring

   Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.

3. 19 maggio 2026 alle ore 14:40 UTCinvestigating

   Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

4. 19 maggio 2026 alle ore 17:00 UTCidentified

   Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.

5. 20 maggio 2026 alle ore 01:12 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

6. 20 maggio 2026 alle ore 07:13 UTCpostmortem

   On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 17 maggio 2026 alle ore 10:24 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 17 maggio 2026 alle ore 12:22 UTCidentified

   We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 17 maggio 2026 alle ore 13:10 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

4. 18 maggio 2026 alle ore 13:22 UTCpostmortem

   On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 18 aprile 2026 alle ore 20:18 UTCinvestigating

   We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.

2. 18 aprile 2026 alle ore 20:23 UTCidentified

   Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.

3. 18 aprile 2026 alle ore 21:26 UTCidentified

   We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.

4. 18 aprile 2026 alle ore 22:22 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 20 aprile 2026 alle ore 08:14 UTCpostmortem

   On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 1 aprile 2026 alle ore 10:14 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 aprile 2026 alle ore 10:22 UTCmonitoring

   We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.

3. 1 aprile 2026 alle ore 10:29 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 1 aprile 2026 alle ore 11:05 UTCpostmortem

   On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 1 marzo 2026 alle ore 15:55 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 marzo 2026 alle ore 16:03 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.

3. 1 marzo 2026 alle ore 16:11 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2 marzo 2026 alle ore 11:55 UTCpostmortem

   On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 10 dicembre 2025 alle ore 21:33 UTCinvestigating

   Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 10 dicembre 2025 alle ore 22:11 UTCidentified

   We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.

3. 10 dicembre 2025 alle ore 22:54 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.

4. 10 dicembre 2025 alle ore 23:30 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 15 dicembre 2025 alle ore 16:34 UTCpostmortem

   On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.

1. 25 agosto 2025 alle ore 15:02 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 25 agosto 2025 alle ore 15:45 UTCinvestigating

   We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.

3. 25 agosto 2025 alle ore 16:14 UTCmonitoring

   We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.

4. 25 agosto 2025 alle ore 16:27 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 26 agosto 2025 alle ore 11:29 UTCpostmortem

   Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.

1. 1 agosto 2025 alle ore 14:11 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 agosto 2025 alle ore 14:42 UTCmonitoring

   EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.

3. 1 agosto 2025 alle ore 14:55 UTCresolved

   The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 4 agosto 2025 alle ore 11:03 UTCpostmortem

   On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 28 luglio 2025 alle ore 18:15 UTCinvestigating

   Form3 are investigating a outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 28 luglio 2025 alle ore 20:01 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 28 luglio 2025 alle ore 20:08 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 19:53 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 29 luglio 2025 alle ore 06:59 UTCpostmortem

   On Monday 28th July, Form3 observed an outage to the Form3 Metrics API service between 17:29 and 19:53 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 20 giugno 2025 alle ore 12:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 20 giugno 2025 alle ore 12:40 UTCidentified

   We have identified the issue, and are working on the fix as a priority. Investigations are ongoing and an update will be provided as soon as more information becomes available.

3. 20 giugno 2025 alle ore 12:49 UTCresolved

   The issue affecting Form3 - UK Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 24 giugno 2025 alle ore 13:19 UTCpostmortem

   Between 11:47 - 12:29 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 31 dicembre 2024 alle ore 06:00 UTCresolved

   Between 01:57:20 and 02:02:55 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

2. 2 gennaio 2025 alle ore 11:56 UTCpostmortem

   On Tuesday 31st December, Form3 were alerted to a degradation on the Form3 UK Instant service impacting inbound and outbound payment processing from 01:57 UTC. Service was restored without any intervention as of 02:02 UTC, when it was confirmed that inbound and outbound payment processing had returned to the expected levels. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

1. 1 ottobre 2024 alle ore 00:56 UTCmonitoring

   From 00:21 - 00:23 UTC, Form3 experienced an impact to the Form3 - UK Instant service. We are investigating the issue.

2. 1 ottobre 2024 alle ore 01:44 UTCresolved

   Form3 saw delays to inbound and outbound processing in the impact window. This incident is resolved.

3. 1 ottobre 2024 alle ore 07:50 UTCpostmortem

   On Tuesday 1st October, Form3 observed a degradation to the Form3 UK Instant service causing latency to inbound and outbound processing from 00:21 UTC. Usual payment processing resumed from 00:23 UTC for Form3 - UK Instant Direct \(IRE & LON\) and 00:26 UTC for Form3 - UK Instant \(Direct MQ & WS\) without any manual intervention. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.