Cronologia delle interruzioni di Formstack

1. 25 agosto 2026 alle ore 12:25 UTCinvestigating

   Abbiamo identificato un problema che riguarda le email di conferma inviate tramite Formstack Forms. Le email di conferma da moduli sono attualmente ritardate o non vengono consegnate, comprese le email di prova inviate dalla schermata delle impostazioni. Le email di notifica rimangono inalterate.

2. 25 agosto 2026 alle ore 12:35 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati

3. 25 agosto 2026 alle ore 12:45 UTCresolved

   L'incidente è stato risolto

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 17 agosto 2026 alle ore 11:57 UTCinvestigating

   Stiamo attualmente indagando su un problema in cui alcuni clienti possono ricevere notifiche di disattivazione di account inaspettate relative alle email di conferma rimbalzate. Il nostro team sta attivamente lavorando per identificare la causa. Forniremo aggiornamenti aggiuntivi come ulteriori informazioni diventano disponibili.

2. 17 agosto 2026 alle ore 12:21 UTCmonitoring

   Il problema che riguarda la consegna e-mail di conferma agli indirizzi e-mail ospitati da Microsoft è stato risolto. Le email di conferma devono ora essere consegnate come previsto in avanti. Continueremo a monitorare per eventuali problemi aggiuntivi.

3. 17 agosto 2026 alle ore 13:04 UTCresolved

   Questo problema è stato risolto. Le e-mail di conferma agli indirizzi e-mail ospitati da Microsoft vengono ora consegnate come previsto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 14 agosto 2026 alle ore 20:17 UTCinvestigating

   We are currently experiencing an outage affecting Formstack Forms that started at 4:03pm EST. The application is unavailable and returning 504 errors. Form submissions through the web interface are also unavailable. API submissions are still working. Our team is actively investigating the issue and working to restore service. We will provide updates as more information becomes available.

2. 14 agosto 2026 alle ore 20:31 UTCmonitoring

   As of 4:26pm EST Formstack Forms is available, and form submissions through the web interface are now processing as expected. Our team is continuing to monitor the service to ensure stability.

3. 14 agosto 2026 alle ore 20:37 UTCresolved

   This incident has been resolved. Formstack Forms is available and operating as expected. From 4:03 PM to 4:26 PM EST, the Formstack Forms application was unavailable and returned 504 errors. During this time, form submissions through the web interface were also unavailable. API submissions remained operational throughout the incident. Our team monitored the service following recovery and has confirmed that functionality has been restored.

1. 14 agosto 2026 alle ore 13:53 UTCinvestigating

   Microsoft is currently experiencing an Exchange Online service issue that may impact customers using Microsoft 365 to send email through Formstack. Customers using Microsoft 365 to send merged documents through Formstack may experience merge errors and failed email deliveries. Customers may also encounter an error when attempting to authenticate or re-authenticate their Microsoft 365 email connection. No other Documents delivery services are impacted. Microsoft is working to restore service. We will provide additional updates as they become available.

2. 14 agosto 2026 alle ore 15:46 UTCidentified

   Microsoft has completed its investigation and confirmed that Exchange Online remained healthy throughout the event. The issue has been identified as a DNS-related problem affecting Proofpoint, a third-party email service used to route external email traffic. Proofpoint has identified the root cause and is currently working to recover affected services. Formstack Documents customers whose Microsoft 365 email traffic is routed through Proofpoint may experience failed email deliveries or DNS-related errors when sending merged documents to external recipients. We are continuing to monitor the situation and will provide additional updates as they become available. Customers can also follow the latest updates on the Proofpoint Current Incidents status page at https://proofpoint.my.site.com/community/s/proofpoint-current-incidents.

3. 14 agosto 2026 alle ore 20:24 UTCresolved

   This incident has been resolved. Our team identified and corrected a configuration issue affecting Microsoft 365 email delivery through Formstack Documents. Customers should now be able to send merged documents as expected. We apologize for the disruption and appreciate your patience.

1. 17 luglio 2026 alle ore 20:14 UTCinvestigating

   Abbiamo identificato un problema che influisce sulla migrazione di grandi forme. Mentre il nostro team indaga, si prega di astenersi dalla migrazione di grandi forme per evitare potenziali problemi o migrazioni fallite. Stiamo lavorando attivamente per identificare la causa principale e forniremo aggiornamenti come ulteriori informazioni diventano disponibili. Grazie per la vostra pazienza e comprensione.

2. 17 luglio 2026 alle ore 20:31 UTCidentified

   Abbiamo identificato un problema che riguarda le migrazioni formali per un numero limitato di clienti con forme molto grandi. Queste migrazioni possono fallire o sperimentare problemi inaspettati. Mentre il nostro team lavora verso una risoluzione, si prega di astenersi dalla migrazione di forme molto grandi. Non ci aspettiamo di avere un aggiornamento sostanziale prima di lunedì 20 luglio. Condividiamo ulteriori informazioni in quanto diventa disponibile. Grazie per la vostra pazienza e comprensione.

3. 17 luglio 2026 alle ore 20:54 UTCidentified

   Stiamo continuando a lavorare per risolvere questo problema.

4. 20 luglio 2026 alle ore 21:12 UTCresolved

   Risolto (Sandbox): La correzione per il grande problema di migrazione forma è stata implementata a Sandbox. I clienti che sono stati colpiti in Sandbox dovrebbero ripubblicare le loro forme interessate per ripristinare la funzionalità prevista. Attualmente stiamo lavorando per distribuire la correzione alla produzione. Forneremo un altro aggiornamento una volta che la correzione di produzione è stata rilasciata.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 1 luglio 2026 alle ore 12:20 UTCinvestigating

   We are currently investigating reports of users receiving errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

2. 1 luglio 2026 alle ore 12:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 luglio 2026 alle ore 12:52 UTCresolved

   This incident has been resolved.

1. 10 giugno 2026 alle ore 14:26 UTCinvestigating

   We are investigating reports that some users are unable to save changes to existing forms, publish form updates, or duplicate forms within Formstack Forms for Salesforce. Our team is actively reviewing the issue and gathering information to determine the scope and root cause. Based on our initial investigation, the issue appears to be related to Salesforce Summer '26; however, we are continuing to validate this finding and work toward a resolution. We will provide additional updates as our investigation progresses. Thank you for your patience while we work to resolve this issue.

2. 10 giugno 2026 alle ore 16:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 giugno 2026 alle ore 16:26 UTCresolved

   We have identified and resolved the issue affecting form save, publish, and duplicate functionality within Formstack Forms for Salesforce. A fix has been released in version 4.155, and we are actively deploying this update to affected organizations. If you would prefer to install the update immediately, you can do so using the following package installation link: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tg7000000BJDt We will continue monitoring the environment to ensure stability following the deployment. Thank you for your patience while we worked to resolve this issue.

1. 10 giugno 2026 alle ore 14:22 UTCidentified

   We are currently investigating an issue where the Integration Settings page is not loading for some users. Our team has identified the underlying cause and is actively working on implementing a fix.

2. 10 giugno 2026 alle ore 14:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 giugno 2026 alle ore 16:04 UTCresolved

   This incident has been resolved.

1. 10 giugno 2026 alle ore 12:56 UTCinvestigating

   We are currently investigating reports of users are unable to create, upload, replace, or save documents. Our team has confirmed the issue and is actively working to identify the root cause. We will provide updates as more information becomes available. At this time, document generation and merge functionality continue to operate normally and are not impacted by this issue.Thank you for your patience while we work to resolve this.

2. 10 giugno 2026 alle ore 14:06 UTCidentified

   We have identified the cause of the issue affecting document creation, uploads, replacements, and saving. A fix has been developed and is currently being prepared for deployment. We expect the fix to be implemented within the next hour. Document generation and merge functionality continue to operate normally and are not impacted by this issue. We will provide another update once the fix has been deployed or if our timeline changes.

3. 10 giugno 2026 alle ore 14:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 giugno 2026 alle ore 16:03 UTCresolved

   This incident has been resolved.

1. 28 maggio 2026 alle ore 14:28 UTCidentified

   We are investigating an issue affecting some in progress workflow sessions that include the Data Search step. Our engineering team is actively working on a fix. New updates will be shared as we learn more.

2. 28 maggio 2026 alle ore 15:27 UTCmonitoring

   We have implemented a fix and are continuing to monitor workflow session performance to ensure stability.

3. 28 maggio 2026 alle ore 15:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 28 maggio 2026 alle ore 16:23 UTCresolved

   This incident has been resolved. We implemented a fix and affected workflow sessions successfully resumed processing.

1. 20 maggio 2026 alle ore 13:32 UTCinvestigating

   We are currently investigating reports of users receiving 404 errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

2. 20 maggio 2026 alle ore 14:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 maggio 2026 alle ore 14:26 UTCidentified

   We are continuing to work on a fix for this issue.

4. 20 maggio 2026 alle ore 14:28 UTCresolved

   This incident has been resolved.

1. 12 maggio 2026 alle ore 14:56 UTCinvestigating

   We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.

2. 12 maggio 2026 alle ore 15:56 UTCresolved

   The issue affecting reCAPTCHA verification during login has now been resolved. Users should be able to log in successfully without being redirected back to the verification step. We appreciate your patience while our team investigated and implemented the fix.

1. 11 maggio 2026 alle ore 16:21 UTCinvestigating

   Due to recent Salesforce OAuth/security changes, some customers may experience Salesforce Delivery/authentication failures. Affected users may experience merge or delivery failures accompanied by errors such as: “INVALID_SESSION_ID: Session expired or invalid” “Could not refresh your Salesforce access token” In some cases, re-authenticating the Salesforce connection temporarily restores functionality, though reports indicate the issue may recur.Our Engineering team is actively investigating. We will continue to provide updates as we learn more.

2. 11 maggio 2026 alle ore 16:50 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 maggio 2026 alle ore 17:14 UTCmonitoring

   We have implemented a fix and are currently monitoring the results.Some customers may still need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery. We will continue monitoring the situation and provide additional updates as needed.

4. 11 maggio 2026 alle ore 19:15 UTCresolved

   This issue has been resolved. Some customers may need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery. We appreciate your patience while our team investigated this issue.

1. 8 maggio 2026 alle ore 18:15 UTCidentified

   We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings between the steps. Our team is currently working on a fix.

2. 8 maggio 2026 alle ore 18:41 UTCmonitoring

   We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings configured between the steps. A fix has been implemented, and we are currently monitoring the results.

3. 8 maggio 2026 alle ore 19:06 UTCresolved

   This incident has been resolved.

1. 8 maggio 2026 alle ore 18:11 UTCinvestigating

   We are investigating reports of customers being intermittently prompted to sign in while signing Formstack Sign documents.

2. 8 maggio 2026 alle ore 18:38 UTCresolved

   The issue causing some users to be intermittently prompted to sign in while signing Formstack Sign documents has been resolved. If any users continue to experience the issue, retrying the action or reopening the signing link should allow the signing process to complete successfully. We appreciate your patience while our team investigated and resolved the issue.

1. 29 aprile 2026 alle ore 15:05 UTCinvestigating

   We are currently investigating an issue where the Formstack Sign API may not reflect updated document statuses after the signing process is completed. Signing workflows are completing successfully, but some integrations may not receive the correct status updates. Our team is actively working to identify and resolve the issue.

2. 29 aprile 2026 alle ore 15:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 aprile 2026 alle ore 15:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 29 aprile 2026 alle ore 17:39 UTCresolved

   This incident has been resolved.

1. 24 aprile 2026 alle ore 13:25 UTCinvestigating

   We are currently investigating reports of errors affecting some Streamline projects. Impacted users may see a “Something went wrong” message while progressing through affected workflows. Our engineering teams have identified a likely frontend issue introduced in a recent deployment and are actively working to confirm root cause and prepare remediation. We will provide another update as soon as more information is available.

2. 24 aprile 2026 alle ore 13:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 24 aprile 2026 alle ore 13:30 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 24 aprile 2026 alle ore 13:45 UTCresolved

   This incident has been resolved.

1. 14 aprile 2026 alle ore 12:58 UTCinvestigating

   We are investigating an issue affecting workflow sessions in Streamline (us.streamline.intellistack.app), where users may be unable to run sessions in production. Workaround: As a temporary solution, replace intellistack.app with formstack.app in Session URLs.

2. 14 aprile 2026 alle ore 13:17 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 aprile 2026 alle ore 13:38 UTCresolved

   The issue affecting workflow sessions in Streamline (us.streamline.intellistack.app), where users were unable to run sessions in production, has been resolved. If you continue to experience issues, please clear your browser’s DNS cache: In Chrome: chrome://net-internals/#dns → Clear host cache In other Chromium-based browsers (e.g., Edge): replace chrome:// with the appropriate scheme (e.g., edge://net-internals/#dns)

1. 10 aprile 2026 alle ore 16:06 UTCidentified

   Partial Submissions in Formstack Forms are currently unavailable. The issue has been identified, and the engineering team is actively working on implementing a fix while systems are being closely monitored.

2. 10 aprile 2026 alle ore 16:21 UTCmonitoring

   Partial Submissions in Formstack Forms were temporarily unavailable. A fix has been implemented and functionality has been restored. We are now actively monitoring the system.

3. 10 aprile 2026 alle ore 16:24 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 aprile 2026 alle ore 16:44 UTCresolved

   The incident occurred at 9:02 AM EST. A fix was implemented and released, restoring functionality at to 12:15 PM EST, and the issue is now resolved.

1. 7 aprile 2026 alle ore 13:41 UTCidentified

   We have identified the cause of an issue where customers experience a blank screen after logging in. Our team is actively working on implementing a fix.

2. 7 aprile 2026 alle ore 14:12 UTCmonitoring

   A fix has been released for the issue causing a blank screen after login. You can now be able to successfully log in and access the application.

3. 7 aprile 2026 alle ore 14:21 UTCresolved

   This incident has been resolved. A fix was released and we have confirmed that customers are now able to log in and access the application normally.