59 Geckoboard incidents · gennaio 2024 — official updates, affected components, duration and resolution details.
Stiamo attualmente indagando errori intermittenti in alcuni widget. Forniamo aggiornamenti mentre impariamo di più.
La nostra indagine non ha trovato alcun problema in corso, e stiamo chiudendo questa allerta. Ci scusiamo per qualsiasi confusione e apprezziamo la vostra pazienza.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Stiamo indagando su un problema che riguarda alcuni clienti in cui le dashboard possono apparire in bianco. Il nostro team sta lavorando attivamente per identificare la causa e ripristinare la normale funzionalità del cruscotto. Forniamo un altro aggiornamento non appena abbiamo più informazioni.
Abbiamo identificato il problema impedendo a alcune dashboard di caricare correttamente, e il nostro team sta lavorando su una correzione. Forniamo ulteriori aggiornamenti in quanto abbiamo maggiori informazioni.
Abbiamo rilasciato un aggiornamento per risolvere il problema, e le dashboard dovrebbero ora essere di carico come previsto. Continueremo a monitorare la situazione.
Il problema che riguarda alcune dashboard da non visualizzazione correttamente è stato risolto. Grazie per la pazienza. Contattateci all'indirizzo [email protected] se avete ulteriori problemi.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Alcuni clienti stanno vivendo problemi con i loro widget di Dropbox non caricamento a causa di un incidente Dropbox in corso: https://status.dropbox.com/incidents/q9v98cvgfbms. Stiamo monitorando la situazione e condivideremo un altro aggiornamento non appena avremo maggiori informazioni.
Dropbox ha implementato una correzione a 14:26 UTC, e i widget stanno gradualmente tornando online. Stiamo continuando a monitorare la situazione.
Il problema che riguarda gli account Dropbox è stato risolto e i widget vengono caricati normalmente. Se continui ad avere problemi, ti preghiamo di contattare il nostro team all'indirizzo [email protected] e ti aiuteremo ulteriormente.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Siamo a conoscenza di un outage di servizio con il nostro fornitore di piattaforme di pagamento che sta influenzando la fatturazione ricorrente e l'API di gestione dell'abbonamento, che può impedire ad alcuni utenti di effettuare pagamenti o cambiare i piani. Forniremo ulteriori aggiornamenti in quanto le informazioni diventano disponibili.
Il nostro fornitore di pagamento ha risolto il outage che interessa la fatturazione e l'API di gestione dell'abbonamento. Se si verificano problemi con l'abbonamento, si prega di contattare il nostro team direttamente all'indirizzo [email protected] per ulteriore assistenza.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Siamo a conoscenza di un incidente che riguarda il Monitoraggio della Campagna (https://status.campaignmonitor.com/incident/692706), che interesserà i widget del cliente utilizzando l'integrazione. Il loro team è consapevole del problema e sta lavorando a una soluzione.
Il problema del Campaign Monitor è stato risolto dal loro team.
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
Siamo consapevoli di un problema che impedisce ad alcuni clienti di accedere tramite Single Sign-On (SSO). Questo è causato da un outage a un provider di autenticazione di terze parti, e il loro team sta attivamente lavorando su una correzione. Gli utenti che effettuano l'accesso con un indirizzo email e una password possono accedere come al solito. Tutte le altre parti della nostra piattaforma rimangono completamente operative. Stiamo monitorando da vicino e pubblicheremo aggiornamenti qui come sappiamo di più.
Il problema che riguarda il segnale SSO è stato risolto. Il provider a monte ha implementato un ripristino corretto e confermato e i login SSO funzionano di nuovo normalmente (https://status.workos.com/) Tutte le altre funzionalità della piattaforma rimasero inalterate in tutto. Se hai ancora problemi ad entrare, ti preghiamo di contattare [email protected].
Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.
We’re investigating an issue affecting some customers using our legacy dashboards, in which they may fail to load. We’ve identified the root cause and are actively working on a fix. We’ll provide another update as soon as we have more information.
We've released an update to resolve the issue. All dashboards should be loading seamlessly again. We'll continue monitoring the situation and update you shortly.
The issue affecting legacy dashboards has now been resolved. Thank you for your patience while we worked on a fix. If you continue to experience any issues, please contact us at [email protected].
We are currently investigating an issue preventing some users from adding or editing dashboard widgets. We will provides updates as more information is available.
A fix has been implemented for the issue preventing some users from adding or editing dashboard widgets, and widgets can now be added and edited normally. If you continue to experience any unexpected behavior, please reach out to our team at [email protected] for further assistance.
We are currently investigating issues with Spreadsheets widgets. We'll provide updates as we learn more.
We've released an update to resolve the issues with the Spreadsheets widgets. We'll continue monitoring the situation and update you shortly
Service incident related to Spreadsheets is now resolved. Thank you for your patience. Please contact us at [email protected] if you experience any further issues.
We are currently investigating an issue with our Shopify integration, and we'll provide updates as we learn more.
We are currently investigating whether this is related to an ongoing outage on Shopify's side affecting admins, storefronts, checkouts, and Retail POS. You can follow Shopify's own status updates at https://www.shopifystatus.com. We will update this page as we learn more.
A fix has been implemented, and we are monitoring.
The issue impacting Shopify connections has been resolved. Please reach out to [email protected] if you are experiencing any further issues.
We are currently investigating potential issues with widgets not refreshing. We'll provide updates as we learn more.
We have identified the root cause for the issue that is currently preventing widgets from refreshing and are currently working on its fix. More info to follow.
We've released an update to resolve the issues with widgets not refreshing. We'll continue monitoring the situation and update you shortly
Service incident related to widgets not refreshing is now resolved. Please contact us at [email protected] if you experience any further issues.
Due to Klaviyo's outage, the widgets are no longer working. We are currently investigating this issue, and we'll provide updates as we learn more.
We have identified the root cause and are currently working on a fix.
We've released an update, and everything should be working as expected again. We'll continue monitoring the situation.
Service incident related to the Klaviyo integration is now resolved. Please contact us at [email protected] if you experience any further issues.
We have identified the root cause of the issue affecting HubSpot, Aircall and Pipedrive refresh times
Service incident affecting HubSpot, Aircall and Pipedrive refresh times is now resolved. Please contact us at [email protected] if you experience any further issues.
We're aware of an issue which may be causing some users to be unable to load the Geckoboard app or post to their Datasets endpoints. We've identified the cause and are working on a fix.
Our engineers have isolated the cause and we're working on ensuring that the issue does not recur. We'll update you once the issue is fully resolved.
We've successfully resolved the underlying issue. Thank you for your patience.
We are experiencing an issue that may prevent connecting with MS Teams, as well as degraded performance with snapshots/notifications posting to MS Teams channels. We are currently investigating and awaiting further information from Microsoft on the scope of the issue. We will provide further details as they are available.
The issue impacting MS Teams has been resolved. New connections and snapshots are working again as expected. Please reach out to our team at [email protected] if you have any further trouble with your MS Teams connections.
We are currently investigating an issue preventing users from creating new Slack connections. We'll provide updates as we learn more.
We've released an update to resolve the issues with Slack connections and are continuing to monitor the situation. We will provide further updates as they are available.
The incident involving Slack connections has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We are currently investigating an issue causing some dashboard widgets to fail to load over TV connections. We have identified the cause and are currently working to resolve it. We'll provide another update soon.
A fix has been implemented for widgets failing to load on TV screens, and we are monitoring the results. We will provide further updates as they are available.
The incident involving some widgets failing to load on TV screens has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We’re currently investigating an issue affecting users attempting to create new Aircall integrations. Existing Aircall connections remain unaffected at this time.
The fix is out! All connections, including newly created ones, are functioning as expected. Please get in touch if you still notice any issues.
The issue affecting the creation of new Aircall integrations has been fully resolved. All services are operating normally. Please contact us at [email protected] if you experience any further issues.
We are currently investigating issues with the Airtable integration. We'll provide updates as we learn more.
We have identified that the issue with Airtable connections was caused by an Airtable outage on Friday (Feb 21, 2026). The outage affected the tokens we use to fetch Airtable data, rendering them invalid. To resolve this issue, affected customers need to reconnect their connections from https://app.geckoboard.com/admin/connections. We will also reach out to any affected customers separately via email. For any further questions, please feel free to contact our support team at [email protected].
We have sent reconnection emails to all affected customers, and you can also reconnect in the app from https://app.geckoboard.com/admin/connections. Thank you for your patience. Please contact us at [email protected] if you experience any further issues or have questions.
We are currently investigating issues with password resets. We'll provide updates as we learn more.
We have identified the root cause of the password reset issue and are currently working on a solution.
This issue affecting password resets is now resolved. If you still experience any difficulties, please get in touch with our support team at [email protected].
