Cronologia delle interruzioni di Getfeedback

1. 14 luglio 2026 alle ore 19:15 UTCinvestigating

   Questo problema impedisce ai clienti di raggiungere un agente dal vivo o di inviare un caso di supporto e-mail attraverso di esso. Gli utenti vedranno "Ci sono stati problemi di connessione al supporto. Si prega di riprovare più tardi" o "C'era un problema tecnico che la collega al nostro team di supporto. Si prega di riprovare più tardi". Siamo consapevoli e ci stiamo occupando.

2. 14 luglio 2026 alle ore 19:58 UTCidentified

   Il problema è stato identificato e si sta attuando una correzione.

3. 14 luglio 2026 alle ore 20:00 UTCmonitoring

   Una soluzione è stata implementata e stiamo monitorando i risultati.

4. 14 luglio 2026 alle ore 20:06 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 18 febbraio 2026 alle ore 01:33 UTCinvestigating

   We are currently investigating this issue.

2. 18 febbraio 2026 alle ore 02:03 UTCidentified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. 18 febbraio 2026 alle ore 02:45 UTCmonitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. 18 febbraio 2026 alle ore 03:15 UTCresolved

   This incident has been resolved.

1. 26 novembre 2025 alle ore 17:23 UTCinvestigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. 26 novembre 2025 alle ore 19:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 novembre 2025 alle ore 21:34 UTCresolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. 20 ottobre 2025 alle ore 16:24 UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. 20 ottobre 2025 alle ore 19:34 UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 29 settembre 2025 alle ore 23:14 UTCresolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. 14 agosto 2025 alle ore 15:15 UTCinvestigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. 14 agosto 2025 alle ore 15:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 agosto 2025 alle ore 18:31 UTCresolved

   This incident has been resolved.

1. 10 giugno 2025 alle ore 11:26 UTCinvestigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. 10 giugno 2025 alle ore 11:44 UTCidentified

   This issue is being caused by an outage with one of our downstream providers.

3. 10 giugno 2025 alle ore 23:08 UTCmonitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. 11 giugno 2025 alle ore 01:04 UTCresolved

   This incident has been resolved.

1. 20 febbraio 2025 alle ore 04:20 UTCmonitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. 20 febbraio 2025 alle ore 17:25 UTCresolved

   This issue has been resolved.

1. 15 gennaio 2025 alle ore 16:19 UTCresolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. 4 dicembre 2024 alle ore 04:53 UTCinvestigating

   We are currently investigating this issue.

2. 4 dicembre 2024 alle ore 04:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 dicembre 2024 alle ore 05:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 dicembre 2024 alle ore 05:29 UTCresolved

   This incident has been resolved.

1. 29 agosto 2024 alle ore 18:49 UTCidentified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. 29 agosto 2024 alle ore 19:15 UTCresolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. 13 agosto 2024 alle ore 18:41 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 13 agosto 2024 alle ore 18:51 UTCresolved

   This incident has been resolved.

1. 6 agosto 2024 alle ore 15:30 UTCinvestigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. 7 agosto 2024 alle ore 15:18 UTCresolved

   This incident has been resolved.

1. 30 luglio 2024 alle ore 17:45 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 30 luglio 2024 alle ore 19:09 UTCresolved

   The issue has been resolved.

1. 23 luglio 2024 alle ore 18:04 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 23 luglio 2024 alle ore 21:39 UTCresolved

   The issue has been resolved and results are available to view.

1. 4 luglio 2024 alle ore 14:17 UTCinvestigating

   We are currently investigating this issue.

2. 4 luglio 2024 alle ore 15:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 luglio 2024 alle ore 10:51 UTCresolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. 3 luglio 2024 alle ore 19:09 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 3 luglio 2024 alle ore 19:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 luglio 2024 alle ore 20:07 UTCresolved

   This incident has been resolved.

1. 2 luglio 2024 alle ore 16:21 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2 luglio 2024 alle ore 17:41 UTCidentified

   Users unable to view survey responses on their dashboards during this period

3. 2 luglio 2024 alle ore 17:46 UTCmonitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. 2 luglio 2024 alle ore 19:02 UTCresolved

   All data is restored.

1. 17 giugno 2024 alle ore 12:22 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 17 giugno 2024 alle ore 18:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 giugno 2024 alle ore 18:45 UTCresolved

   This incident has been resolved and results are now loading in the GetFeedback platform.

1. 11 giugno 2024 alle ore 17:25 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 11 giugno 2024 alle ore 17:48 UTCresolved

   This issue has been resolved. Users may need to log out and log back in if the loading issues persist.