Cronologia delle interruzioni di Globalsign

1. 13 ottobre 2026 alle ore 15:17 UTCidentified

   A seguito della manutenzione del bilanciatore di carico del certificato Atlas Issuance (HVCA API), alcuni clienti hanno segnalato problemi di elaborazione delle risposte API HVCA. Questo è stato determinato per essere causato da una modifica indesiderata a una delle intestazioni di risposta HTTP. Stiamo lavorando per ripristinare questo cambiamento il prima possibile. Si noti che l'emissione del certificato non è interessata.

2. 13 ottobre 2026 alle ore 15:58 UTCmonitoring

   L'intestazione di risposta è stata aggiornata per corrispondere al formato esatto dell'intestazione che è stato restituito prima della manutenzione.

3. 14 ottobre 2026 alle ore 09:54 UTCresolved

   Non sono stati segnalati ulteriori problemi, quindi questo problema è ora considerato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 25 settembre 2026 alle ore 10:16 UTCinvestigating

   Stiamo indagando su un problema che riguarda il servizio TSA qualificato Atlas che può causare errori intermittenti. Posteremo ulteriori informazioni una volta che è disponibile.

2. 25 settembre 2026 alle ore 10:23 UTCidentified

   Abbiamo identificato un problema con uno dei nostri server TSA. Il server è stato rimosso dalla piscina quindi non dovrebbe causare ulteriori problemi, e uno dei nostri ingegneri sta lavorando per ripristinarlo al servizio ora.

3. 25 settembre 2026 alle ore 10:47 UTCmonitoring

   Il problema con il server TSA inadeguato è stato risolto e continuiamo a monitorare la situazione da vicino per garantire che non si verifichino più errori. Il problema ha portato a un piccolo numero di punte nelle risposte HTTP 503, attraverso tutti i servizi TSA. Ciò ha causato un piccolo numero di errori a monte da restituire anche da DSS.

4. 25 settembre 2026 alle ore 11:57 UTCresolved

   Nessun ulteriore errore è stato visto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 settembre 2026 alle ore 08:48 UTCidentified

   Stiamo vivendo timeout e errori intermittenti sul portale Atlas. Ciò riguarda un problema a monte in uno dei nostri fornitori SaaS. Stiamo monitorando la situazione e fornirà aggiornamenti come li otteniamo. Le API backend (certificate esuance, DSS, TSA, ecc) non sono influenzate.

2. 16 settembre 2026 alle ore 09:20 UTCidentified

   Il nostro fornitore ci ha aggiornato che attualmente stanno testando una correzione per il problema e sono attualmente monitoraggio. Ci aggiorneremo una volta confermata che la risoluzione ha avuto successo.

3. 16 settembre 2026 alle ore 11:04 UTCidentified

   Il fornitore ha identificato una correzione e lo sta facendo fuori, stiamo monitorando da vicino e confermeremo quando vedremo completamente la stabilità restituita.

4. 16 settembre 2026 alle ore 12:10 UTCmonitoring

   La soluzione del fornitore è in fase di sviluppo regionale per regione. Non abbiamo visto alcun impatto sul portale negli ultimi 40 minuti, ma continueremo a monitorare da vicino fino a quando non data l'all-clear.

5. 16 settembre 2026 alle ore 14:46 UTCresolved

   Il fornitore riferisce il problema come risolto, e non stiamo vedendo ulteriori interruzioni nel nostro monitoraggio così stanno considerando l'incidente risolto pure.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 27 agosto 2026 alle ore 13:28 UTCinvestigating

   Stiamo indagando su una possibile interruzione della connettività alle API Atlas. pubblicheremo ulteriori aggiornamenti non appena avremo confermato la portata

2. 27 agosto 2026 alle ore 13:54 UTCresolved

   Abbiamo confermato che tutti i servizi sono operativi. Nessun outage è stato rilevato dal nostro monitoraggio esterno, tuttavia ci potrebbe essere stata una breve perdita di pacchetti in alcune geografie.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 13 agosto 2026 alle ore 09:18 UTCinvestigating

   We’re currently investigating reports of a service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible. Occurred at: Aug 13, 08:21 UTC ■Scope of impact - GCC User Portal - Certificate Issuance - SSL API Certificate Issuance - SSL (Access to Domain Validation URL) - ePKI API Certificate Issuance - EPKI (Access to certificate acquisition URL) - JCAN User Portal - JCAN Certificate Issuance - JCAN API Certificate Issuance - JCAN (Access to certificate acquisition URL) [Note] There is no impact on the use of issued certificates or revocation confirmation.

2. 13 agosto 2026 alle ore 09:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 agosto 2026 alle ore 15:24 UTCresolved

   This incident has been resolved.

1. 23 giugno 2026 alle ore 20:09 UTCresolved

   One of our upstream ISPs experienced an issue in their network serving our London data centre at approximately 19:34 UTC today which caused a brief interruption to connectivity to the Atlas APIs (DSS, Certificate Issuance, TSA). Some customers may have noticed timeouts or connection errors for a period of 1-2 minutes. This issue has been resolved.

1. 11 giugno 2026 alle ore 09:23 UTCidentified

   We are experiencing problems with the logging cluster that is used for usage reporting in Atlas - directly via the APIs, and in the portal for DSS users. Users may receive errors when checking the APIs or may receive responses with missing usage. The team are working to resolve the issue ASAP.

2. 11 giugno 2026 alle ore 10:46 UTCmonitoring

   The core issue has been resolved however we are continuing to closely monitor the situation and ensure the usage reporting cluster remains stable.

3. 12 giugno 2026 alle ore 13:07 UTCresolved

   This incident has been resolved.

1. 8 giugno 2026 alle ore 07:57 UTCresolved

   We are aware of an issue starting at around 5:17 UTC on Saturday 7th June which caused timeouts and errors for connections to the Atlas HVCA and DSS APIs with total disruption lasting around 12 minutes. This appears to have been related to upstream connectivity problems, however the Infrastructure team are investigating and will be planning appropriate resilience improvements.

1. 16 aprile 2026 alle ore 16:03 UTCidentified

   We are aware of some further issues relating to the display of usage in the Atlas portal, affecting a small number of customers. The development team are actively working on a fix for affected customers. Certificate issuance and use of the APIs themselves is not affected.

2. 20 aprile 2026 alle ore 16:17 UTCidentified

   Our development team are currently testing a fix for the issue. We will provide further updates as this is confirmed ready for production release.

3. 23 aprile 2026 alle ore 19:25 UTCmonitoring

   The team have successfully deployed the fix and we are closely monitoring to ensure that the issue is resolved for all affected customers.

4. 29 aprile 2026 alle ore 08:53 UTCresolved

   Following an extended period of close monitoring, the team have confirmed that the issue is resolved.

1. 9 aprile 2026 alle ore 12:45 UTCinvestigating

   We just experienced a high spike in errors on the Atlas APIs (HVCA, DSS, TSA). The issue lasted for a few minutes between roughly 12:25 and 12:35 UTC. The issue is no longer occurring but the Infrastructure team are investigating the root cause.

2. 9 aprile 2026 alle ore 12:46 UTCmonitoring

   The Infrastructure team have identified the root cause and are monitoring the situation.

3. 9 aprile 2026 alle ore 13:33 UTCresolved

   The issue has been confirmed resolved

1. 30 marzo 2026 alle ore 07:01 UTCresolved

   We are aware of incident which caused some intermittent periods of errors and timeouts between 04:00 and 04:45 UTC this morning. The Infrastructure team have identified and resolved the issue.

1. 27 marzo 2026 alle ore 19:00 UTCidentified

   We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday. Certificate issuance and use of the APIs themselves is not affected.

2. 30 marzo 2026 alle ore 16:29 UTCidentified

   The development team are deploying a fix which should restore proper visualisation of usage for some sets of customers. A fix for remaining affected customers is expected to be deployed tomorrow.

3. 31 marzo 2026 alle ore 18:06 UTCidentified

   The development team are still working on resolving the issue. We will continue to post updates as they become available

4. 3 aprile 2026 alle ore 01:07 UTCresolved

   The issue affecting usage display in the Atlas portal has been resolved. All fixes have been successfully deployed, and the service is operating normally.

1. 17 marzo 2026 alle ore 08:14 UTCmonitoring

   We have seen a brief issue with issuance on GCC causing some certificate requests to fail or be delayed over the last 15-20 minutes. The team are working to ensure the problem is resolved.

2. 17 marzo 2026 alle ore 08:30 UTCresolved

   The issue has been confirmed as resolved.

1. 17 marzo 2026 alle ore 02:02 UTCmonitoring

   We identified an issue that affected the processing of some OCSP requests. Mitigation steps have been implemented, and the service is currently operating normally. We are continuing to monitor the situation to ensure ongoing stability.

2. 19 marzo 2026 alle ore 10:20 UTCmonitoring

   We are continuing to work with our CDN providers to troubleshoot the issue before restoring full CDN redundancy. To provide some more details - the first reports of the issue were received on 4th March, with further reports on 9th-12th March. We were able to recreate and identify the issue on 16th March, with a mitigation put in place around 12:25 UTC on 16th March.

3. 7 aprile 2026 alle ore 14:52 UTCmonitoring

   Our third party CDN provider has confirmed that a fix has been deployed and we are in the process of testing this before planning to restore full CDN redundancy tomorrow at around 10:00 UTC. Our team will be monitoring closely throughout this period.

4. 8 aprile 2026 alle ore 14:43 UTCmonitoring

   Full CDN redundancy has been restored as planned, and behaviour is under close monitoring. If no issues are encountered, we will close this issue.

5. 13 aprile 2026 alle ore 09:19 UTCresolved

   No further issues have been encountered

1. 25 febbraio 2026 alle ore 14:19 UTCmonitoring

   The team have seen an increase in error rate on the Atlas (HVCA and DSS) APIs. This seems to be related to an internal failover event but showed a brief failure rate of around 4% on /login calls. The team are confirming the root cause and are monitoring the situation, although it appears to be stable.

2. 25 febbraio 2026 alle ore 15:15 UTCresolved

   The issue has been confirmed related to a failover event on one of our database clusters and has been confirmed as resolved.

1. 18 febbraio 2026 alle ore 15:21 UTCidentified

   We are aware of an issue which is causing sporadic failures when calling the /stats endpoint on the Atlas HVCA API. The team is working on this and will restore full functionality as soon as we can. Certificate issuance and other features are unaffected.

2. 19 febbraio 2026 alle ore 10:05 UTCresolved

   The issue was resolved last night UK time, and full functionality has now been confirmed restored.

1. 19 gennaio 2026 alle ore 10:34 UTCidentified

   We are experiencing an issue with Japan certified timestamps. This relates to a problem at our upstream provider. We are monitoring the situation and will provide updates as we get them. This also affects customers obtaining Japan certified timestamps through the Atlas TSA and DSS services

2. 19 gennaio 2026 alle ore 10:40 UTCmonitoring

   The issue looks to have been resolved, however we are waiting for an update from our provider to confirm that everything is stable.

3. 19 gennaio 2026 alle ore 11:54 UTCresolved

   Our supplier has confirmed the issue is resolved.

1. 10 dicembre 2025 alle ore 14:08 UTCidentified

   We are seeing a higher than normal failure rate of calls to the /stats endpoints on the HVCA (Atlas Certificate Management API). This relates to problems in the logging cluster which the team are currently working to resolve. Issuance and other core services are not affected.

2. 11 dicembre 2025 alle ore 07:59 UTCidentified

   The team are continuing to work on resolving the issues with the logging cluster and hope to have the problem resolved soon.

3. 12 dicembre 2025 alle ore 07:44 UTCresolved

   The issue has been resolved and we've not seen further errors.

1. 1 dicembre 2025 alle ore 10:33 UTCidentified

   We are aware of an issue affecting TLS certificates issued on 1st December which can cause them to not be trusted by some browsers. This is caused by the trust status of some of the 2027 CT Logs. We are urgently removing affected logs from our configuration. Re-issuing affected certificates will resolve the problem.

2. 1 dicembre 2025 alle ore 13:12 UTCresolved

   The issue affecting TLS certificates issued on or after December 1 has been resolved. All affected CT logs have been removed from our configuration, and reissuing certificates restores trust in all major browsers. If you have not yet reissued your certificate, please do so to ensure proper functionality. Services are operating normally.

1. 28 novembre 2025 alle ore 17:51 UTCidentified

   We have detected an issue with the Atlas portal which may cause errors when trying to access some sections. This is caused by the browser caching stale code - if you experience this issue, please do a hard reload ("Ctrl-F5" or "Ctrl-Shift-R") or clear your browser cache, which should resolve the problem.

2. 1 dicembre 2025 alle ore 09:57 UTCresolved

   We are no longer seeing any failed requests in our logs relating to this issue. If you do experience any problems with the portal, please try the actions mentioned above which should resolve it.