Cronologia delle interruzioni di Go Guardian

1. 8 settembre 2026 alle ore 19:40 UTCinvestigating

   A partire da circa 12:00 PM PDT, abbiamo visto un aumento dei rapporti di tempo di risoluzione ritardato e/o fallito all'interno di GoGuardian Admin DNS Filtering. Il nostro team sta attualmente lavorando per risolvere questo problema e ti terrà aggiornato come implementiamo una correzione. Ci scusiamo sinceramente per qualsiasi inconveniente.

2. 8 settembre 2026 alle ore 19:40 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 8 settembre 2026 alle ore 22:02 UTCmonitoring

   La funzionalità è stata ripristinata per gli utenti interessati. Stiamo monitorando attivamente il servizio GoGuardian Admin DNS Filtering e continuiamo a indagare sulla causa principale del problema.

4. 9 settembre 2026 alle ore 22:20 UTCresolved

   This incident has been resolved. Impact: Between approximately 12:00 PM and 2:10 PM PDT on September 8, a subset of GoGuardian Admin DNS Filtering users experienced delayed or failed DNS resolution. Current status: Service returned to normal at approximately 2:10 PM PDT on September 8, and we have observed stability since that time. What we've done: To help prevent this from happening again, our engineering teams have updated the DNS Filtering service infrastructure to better handle unexpected increases in request activity. What's next: Our team is continuing to make improvements to the performance of the DNS Filtering system, and we are keeping a close watch on the service in the meantime. We sincerely apologize for the disruption this caused.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 3 settembre 2026 alle ore 15:43 UTCinvestigating

   Stiamo attualmente indagando su questo problema.

2. 3 settembre 2026 alle ore 16:41 UTCinvestigating

   Alcuni studenti appaiono come "Student Offline" o "Device Non disponibile" in sessioni live a causa di un outage di servizio backend, a partire da circa 7:40 am PST. Stiamo attualmente indagando sul problema e lavorando verso una correzione. Vi terremo aggiornati qui con ulteriori dettagli. Ci scusiamo sinceramente per qualsiasi inconveniente.

3. 3 settembre 2026 alle ore 19:56 UTCmonitoring

   La funzionalità è stata ripristinata per gli utenti interessati. Stiamo continuando a indagare il problema e implementare correzioni per migliorare le prestazioni. Monitoreremo attentamente la funzione entro domani per garantire una stabilità continua.

4. 4 settembre 2026 alle ore 17:02 UTCresolved

   L'interruzione del servizio è stata completamente risolta. Le prestazioni del sistema sono tornate alla normalità e tutti i servizi dovrebbero ora funzionare come previsto. Grazie per la vostra pazienza, e ci scusiamo per qualsiasi inconveniente causato.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 2 settembre 2026 alle ore 19:10 UTCinvestigating

   Stiamo attualmente indagando su questo problema.

2. 2 settembre 2026 alle ore 20:38 UTCinvestigating

   Stiamo continuando a indagare su questo problema.

3. 2 settembre 2026 alle ore 21:10 UTCresolved

   Questo incidente è stato risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 31 luglio 2026 alle ore 16:10 UTCinvestigating

   Stiamo attualmente indagando su un potenziale bug all'interno di GoGuardian Theft Recovery. Stiamo ricevendo rapporti intermittenti della pagina di autenticazione creando un loop che lo rende temporaneamente inaccessibile. Forniremo aggiornamenti mentre impariamo di più dalla nostra indagine.

2. 31 luglio 2026 alle ore 16:22 UTCresolved

   Il problema con GoGuardian Theft Recovery è stato completamente risolto.

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 16 luglio 2026 alle ore 17:14 UTCinvestigating

   Siamo a conoscenza di un problema in cui alcuni clienti non stanno ricevendo i riassunti di e-mail di Beacon come previsto. Questo problema è solo l'impatto di un sottoinsieme di utenti, e tutte le altre caratteristiche Beacon sono completamente funzionali. Il nostro team sta indagando attivamente, e forniremo aggiornamenti qui come si impara di più. Ci scusiamo sinceramente per qualsiasi inconveniente.

2. 16 luglio 2026 alle ore 18:30 UTCinvestigating

   Stiamo continuando la nostra indagine sui riassunti delle ore e-mail dopo la scuola che non sono stati consegnati ad alcuni clienti. Continueremo ad aggiornare, identificando e risolvendo il problema.

3. 16 luglio 2026 alle ore 19:40 UTCidentified

   Abbiamo identificato una potenziale causa e stiamo lavorando per implementare una correzione che ristabilirà l'invio di sintesi e-mail di Beacon a tutti i clienti che hanno optato in loro.

4. 16 luglio 2026 alle ore 22:29 UTCmonitoring

   Una correzione è stata implementata per ripristinare i riassunti e-mail di Beacon dopo la scuola per tutti i clienti. Continueremo a monitorare entro domani mattina per garantire che tutte le e-mail vengano inviate.

5. 17 luglio 2026 alle ore 14:30 UTCresolved

   Abbiamo risolto un problema che ha causato Beacon After School Hours Email Summaries a non inviare a tutti i clienti. Dopo aver monitorato l'email di inviare per questa mattina ci aspettiamo che le e-mail dovrebbero ora funzionare come previsto. Continueremo a monitorare nella prossima settimana per verificare che l'invio e-mail sia affidabile. Grazie per la vostra pazienza e ci scusiamo per qualsiasi inconveniente causato da questo problema

Tradotto automaticamente dall'aggiornamento ufficiale dell'incidente.

1. 5 giugno 2026 alle ore 13:44 UTCinvestigating

   We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

2. 5 giugno 2026 alle ore 14:02 UTCmonitoring

   We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience.

3. 5 giugno 2026 alle ore 14:42 UTCresolved

   The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you.

1. 6 maggio 2026 alle ore 14:41 UTCinvestigating

   As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.

2. 6 maggio 2026 alle ore 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 maggio 2026 alle ore 15:09 UTCresolved

   We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

1. 27 marzo 2026 alle ore 17:27 UTCidentified

   As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. 27 marzo 2026 alle ore 18:31 UTCresolved

   This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.

1. 25 marzo 2026 alle ore 15:55 UTCinvestigating

   It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 25 marzo 2026 alle ore 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 marzo 2026 alle ore 16:36 UTCresolved

   We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 3 marzo 2026 alle ore 21:34 UTCinvestigating

   It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 3 marzo 2026 alle ore 22:03 UTCresolved

   We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 12 dicembre 2025 alle ore 00:15 UTCidentified

   We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

2. 12 dicembre 2025 alle ore 00:39 UTCmonitoring

   We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

3. 12 dicembre 2025 alle ore 01:17 UTCresolved

   This issue has been resolved.

1. 4 novembre 2025 alle ore 17:58 UTCinvestigating

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. 4 novembre 2025 alle ore 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 novembre 2025 alle ore 18:38 UTCresolved

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.

1. 4 settembre 2025 alle ore 19:34 UTCinvestigating

   We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.

2. 4 settembre 2025 alle ore 22:01 UTCresolved

   This issue has been resolved.

1. 8 agosto 2025 alle ore 19:17 UTCinvestigating

   We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

2. 8 agosto 2025 alle ore 21:40 UTCidentified

   We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

3. 9 agosto 2025 alle ore 22:09 UTCmonitoring

   Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

4. 11 agosto 2025 alle ore 15:36 UTCmonitoring

   GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.

5. 11 agosto 2025 alle ore 15:36 UTCresolved

   This incident has been resolved.

1. 7 agosto 2025 alle ore 15:09 UTCresolved

   We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.

1. 12 giugno 2025 alle ore 21:14 UTCinvestigating

   Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 12 giugno 2025 alle ore 21:20 UTCmonitoring

   We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 12 giugno 2025 alle ore 21:56 UTCresolved

   We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 5 giugno 2025 alle ore 16:39 UTCinvestigating

   We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 6 giugno 2025 alle ore 23:04 UTCresolved

   We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.

1. 7 maggio 2025 alle ore 18:22 UTCinvestigating

   Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

2. 8 maggio 2025 alle ore 20:49 UTCinvestigating

   We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

3. 9 maggio 2025 alle ore 18:12 UTCmonitoring

   Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

4. 29 maggio 2025 alle ore 20:50 UTCresolved

   GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

1. 7 maggio 2025 alle ore 13:23 UTCinvestigating

   Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 7 maggio 2025 alle ore 16:27 UTCmonitoring

   We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 7 maggio 2025 alle ore 17:08 UTCresolved

   We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 6 marzo 2025 alle ore 18:39 UTCinvestigating

   Some users may experience trouble loading classroom data within GoGuardian Teacher, starting at approximately Wednesday, March 5th, 2025. Users have reported slowness while using GoGuardian Teacher. So far, not all teachers seem to be impacted, but the number of reports has grown in the past 24 hours. Teachers attempting to monitor larger classrooms may be more likely to experience trouble with latency. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience caused by this issue.

2. 6 marzo 2025 alle ore 21:08 UTCmonitoring

   We have deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. Please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

3. 10 marzo 2025 alle ore 20:06 UTCresolved

   We successfully deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. All internal latency metrics have returned to normal after an additional fix was deployed on Friday, March 7, 2025, and the majority of customers who reported latency have confirmed their performance has returned back to normal. To ensure your browser has received updates, please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.